Log in

View Full Version : Bullshit transaction with stripperwear company that shall remain unnamed



Pages : 1 [2] 3

Susan Wayward
12-09-2007, 01:42 AM
Not once have I had a problem with her site and I've placed at least four decent-sized orders with her. I am not questioning anyone's experiences but I can't let bashing go on without at least one post about a different experience.

Alaska
12-09-2007, 01:45 AM
bashing

:shrug: 98% of it seems just the truth.....I just won't order until I hear something back from her........damn cuz like I like a lot of her stuff!

leogirl876
12-09-2007, 01:46 AM
I guess I'd like to add my dissatisfaction with Victoria Secret online. I ordered this silver skirt that goes with the Santa outfit on the Christmas issue on Nov 3. and still haven't received it. When I ordered it, it was it was back ordered and expected ship date was Nov. 18. Well, around the Nov 21st I got an email stating it's in stock and should be shipped shortly. Now, it's Dec 7th and still nothing! I mean WTF, I want to wear it on stage you know, before Christmas! That was the whole point of buying that whole outfit! Apparently VS is in the process of moving their warehouse location so that's why there's delays. Ok fine, but what in the hell would you move your warehouse right before Christmas!!!! I'm calling them tomorrow to find out but thought I'd share with you my experience. A friend of mine how to fight tooth and nail to get her money back off of FlirtCatalog I believe after not getting her merchandise and she waited like 2 months!

I've not had too many problems with snaz except there's been items I've ordered that haven't been in stock and I've had to send more than a couple emails reminding them to refund me and they give you a discount code to use for your inconveniece but it's only for 10% off but when you use the stripperweb code you get 20% off and don't combine the discounts which I think is really stupid! Oh, one more thing about snaz, the first time they didn't have my item I told them that I was planning on ordering the same item when it was restocked so I'd take a store credit, but get this, your balance isn't applied towards shipping and whatever money is left over from that one transaction is lost! So I canceled the order before I let it go through, got the refund and rebought the item. I thought that was really f*cked up because I was buying the same thing and that store credit was part of the shipping charges to begin with!

Susan Wayward
12-09-2007, 02:07 AM
:shrug: 98% of it seems just the truth.....

OK, instead of bashing, "litany of complaints."

NinaDaisy
12-09-2007, 02:25 AM
Playing Devil's Advocate here, since I like both Andygirl and Bridgette.

I'm surprised that several people are complaining about the quality of the merchandise itself because I've been to a few of the lingerie shows with Bridgette and she checks the different companies stuff up-close to make sure it's well-made. And it's not her fault if something doesn't look in person the way it does on her site's pics. The pics on her site come from the company images. She doesn't have a fleet of models and photographers on staff.

However...I will say this much: even though I know with drop-shipping the speed at which things tend to arrive can vary, it might be worth it to her to spend a little extra and hire an assistant to help her deal with orders and customer service if she's unable to take care of it all herself.

It would be a shame to have a good company run for dancers by a dancer get derailed because the owner has a lot going on and doesn't have the time to attend to her orders as much as she'd like to.

Most business owners would be thrilled to have more business than they can handle! It's a positive, but the business itself apparently hasn't adjusted to its growth.

Alaska
12-09-2007, 02:27 AM
well they seemed kind of polite about it.....I'd be colonies of "miffed" if I didn't get my stuff since Aug. 2nd. This thread has been informative and I'm sorry that is has been. :(

Lysondra
12-09-2007, 02:38 AM
Not defending Bridgette but I often wonder... how does the original seller know to charge for something when it's been shipped if it's been dropshipped? Does the original factory tell them? How does that work?

Lena
12-09-2007, 03:29 AM
You guys realize that this stuff is dropshipped, right? Bridgette is not personally not shipping your stuff. When you order something from her, it get's shipped by the company it comes from. If that item is out of stock or that company is backed up or whatever, you will have experience exactly the same result whether you ordered from Bridgette or any other company that carries the same thing because wherever you order from it's ALL shipped from the same dropshippers.

FWIW, I had a problem ordering from B once. It was the same exact problem I had ordering through other companies because it was a problem with the dropshippers/credit card processors, and I don't think it had anything to do with B's comany.

Chrissy68
12-09-2007, 03:54 AM
As for the merch B sells, well, I'll say this: When she was staying here with me for a few days, she was on her computer non-stop doing business stuff with the store. And she and i had an in-depth conversation about a specific clothing line (might have been nom de plume) but i showed her a dress I got and how it had ripped. her first words were, "well then I wont be selling their stuff. "

I've never ordered from her, but I do know I've had SERIOUS issues before with other companies and that's due to dropshipping. sucky, but in this day and age of net shopping shit liek that is bound to happen.

but as for poor customer service, well, that does suck. I had a shitty time with Liquid Dreams. I will never ever EVER order Liquid Dreams stuff again.

VenusGoddess
12-09-2007, 06:20 AM
I think customers have a right to complain when their paid orders have not been filled in a timely manner. And if they can't complain to the company they should be able to discuss it on a public forum in which the owner of the company is a member/moderator. As predicted, some will stick up for Bridgette no matter what, but I don't think we'd get the same response if we were complaining about Victoria's Secret or Frederick's customer service policies. It's ridiculous.

She's not a moderator...has nothing to do with moderating.

And, there are people on here who've done tons of business with Bridgette and are letting you know that it's not ALWAYS this way.

You are also posting on a site that Bridgette has a lot of friends on...of course they are going to stick up for her. Did you expect anything else? No one has said anything bad or snarky with you, just stuck up for Bridgette.

And you wouldn't get the same response if you posted about another company because, well, *duh*, those companies are not members here and they have no friends here. ::)

britt244
12-09-2007, 08:17 AM
She's not a moderator...has nothing to do with moderating.

And, there are people on here who've done tons of business with Bridgette and are letting you know that it's not ALWAYS this way.

You are also posting on a site that Bridgette has a lot of friends on...of course they are going to stick up for her. Did you expect anything else? No one has said anything bad or snarky with you, just stuck up for Bridgette.

And you wouldn't get the same response if you posted about another company because, well, *duh*, those companies are not members here and they have no friends here. ::)

you shouldnt stick up for someone simply on the basis that theyre your friend. and when i say "you," i mean in general, not you particularly.

i personally am glad to see all this. ive considered ordering from her bc i figured there wouldnt be problems, but im glad i havent.

as for her being on vacation, well.. ok? there are people who have had problems with her from months ago. even so, in this case, that isn't any excuse. when people go on vacations they dont just drop their work and leave it to let it all go to hell.

Jenny
12-09-2007, 08:32 AM
Nobody is making excuses and nobody is trying to muzzle a complaint. Just pointing out that calling her out and crying out "Bridgette! Justify Thyself!" will not be effective right now because she is not here to read it. This is sheerly informational.

Andygirl
12-09-2007, 10:59 AM
Playing Devil's Advocate here, since I like both Andygirl and Bridgette.

I wasn't complaining because I don't like Bridgette. I don't even know her. There's nothing personal about this, it's purely a complaint from a business standpoint. The reason it got posted on here is because there was nowhere else to put it where other customers could be warned about this kind of practice.

And now after seeing how many others have had problems, I don't see how anyone can defend her. But, as predicted, she will be given all kinds of benefit of the doubt.

As for how high quality her stuff is, I wish I could show you the costume I got that has stretched out beyond belief. It's no better than anything you'd get from Leg Avenue or some other sub par company, nor is the stuff from my recent order.

And if the stuff is "dropshipped" then she needs to find a better company that won't make her customers wait for a month for a bikini. It's not our job to know how her company is run. We care about getting quality stuff in a reasonable amount of time. That is all.

Susan Wayward
12-09-2007, 11:49 AM
I don't see how anyone can defend her.

Because I haven't had any problems with her over the course of multiple orders. If y'all are free to talk about problems, I'm free to talk about the absence of them.

mollyzmoon
12-09-2007, 12:27 PM
^^Yes, ditto. I'm not trying to be contrary, I'm just saying that I've had good experiences in dealing with this company. And I really liked the clothes I got. I wouldn't just say that unless I meant it.

RoseLeigh
12-09-2007, 12:57 PM
Playing Devil's Advocate here, since I like both Andygirl and Bridgette.

I'm surprised that several people are complaining about the quality of the merchandise itself because I've been to a few of the lingerie shows with Bridgette and she checks the different companies stuff up-close to make sure it's well-made. And it's not her fault if something doesn't look in person the way it does on her site's pics. The pics on her site come from the company images. She doesn't have a fleet of models and photographers on staff.
.

That I do totally understand-I've been to some fashion tradeshows myself. My problem was that it so, so different and wicked ugly. I would have appreciated an email or something replying to my call.

Picaresque
12-09-2007, 03:42 PM
That sucks that so many of you have had problems. I found the best pair of shoes on her site and can't find them anywhere else...but it doesn't sound like it would be worth ordering them from her. :-\

fancygirl
12-09-2007, 05:43 PM
I really like electriqueboutique.com and krystels.com

krystels was really super cool to me a couple years back though I haven't ordered from them since.

This is because I tend to go to electriqueboutique.

I also have gone to the electriqueboutique store in Dallas and had a ball. The staff was helpful without being annoying.

I think the only thing bad to happen with EB was when I ordered three vinyl bikini tops and one had run out so they weren't able to ship it. I wasn't credited back the 1.99, but then again, I got busy and don't think I was able to email more than once. Plus I was happy with the price of my other stuff so I was like whatever.

CupCake
12-09-2007, 10:28 PM
Ok well at least I know I'm not the only one. I've been waiting 3 MONTHS FOR MY SHOES..3 MONTHS!! Has she been on vacaction for two months? After waiting for a month she then told me they would be there b4 holloween...so yeah wtf. Were are my shoes. I also sent her a PM telling her I changed my address. She hasn't responded to my PM from a month ago..This is a joke. No more excuses for her. >:(

Susan-Va
12-09-2007, 10:46 PM
I really like electriqueboutique.com and krystels.com

krystels was really super cool to me a couple years back though I haven't ordered from them since.



Do you mean Krystals Kloset? I used to order alot from them, they'd have great clearance items. Are they still around? I cna't seem to find the web site.

Susan Wayward
12-09-2007, 11:14 PM
^^^ no. I don't know what happened with them. Almost two years ago I placed an order that never got filled and had charges reversed. Too bad; I used to get such good deals on shoes from them!

fancygirl
12-10-2007, 12:32 AM
hmm... searched for them too. can't find them. they had a 508 area code which is massachusetts. can one of our Mass girls look them up in the phone book and see if they're still around?

I know they had a warehouse, so maybe they don't do the website anymore?

I looked at their website a few months back so I know they didn't disappear until recently.

bummer. friendly folks.

Lena
12-10-2007, 01:13 AM
I think Krystels became dianeashley.com for a minute, and then it dissapeared too.

FemmeFatale
12-10-2007, 06:37 AM
i posted in the other thread, so i won't repeat myself. but my experience with bridgette's store has been negative. charged and no shoes. and regardless of whether or not stuff is dropshipped, shouldn't you contact your customers?

on the other hand, i LOVE snaz75 and chelsea's of new york. both have been very prompt with contacting me and getting me my merchandise. oh, and letting me know if stuff is backordered.

RoseWhite
12-10-2007, 08:45 AM
Ok, in the interest of diversity, I will say that I in the past I have ordered at least twice, I think even three times, from her, and the orders were always fine. I really do like her merchandise a lot, and the service then was good too, it was.

However, I can understand why people are frustrated with these recent problematic orders. I understand that dropshipping truly may be something that she has no direct control over; that's a valid point. But the problem is not just that - it's the total lack of information and communication. As someone pointed out, a KID can set up an auto-reply message when one's going to be out of town. How hard would that have been?

That and/or a brief message on the website stating dates of unavailability (and that's ONLY if an assistant wasn't hired, as someone else pointed out was also an option) really should be no-brainers for someone running a legitimate business. It would have saved a lot of frustration for everyone. To top it off, having a fax line as a "Customer Service" line - well, I can see how someone would be pissed if they'd been charged for something months ago and called, only to get the screeching of a fax in their ear.

We all understand taking time off, but if you want to be taken seriously as a business, you have to figure out how to make sure the business is covered during those times. You just have to. Again, it's not about the shipping, it's about the communication. One line of explanation on the site OR an auto-reply email would have spared her a lot of criticism.

dangerousdiva
12-10-2007, 09:22 AM
Well, since it seems the unnamed business has been named, I'll post my experience.

I ordered from her over the summer, three pairs of shoes and three to four costumes and received it all a week later with absolutely no problems.

I would order from her again, except I'm in more of a corset and high end lingerie phase right now.

cottoncandy
12-10-2007, 03:56 PM
Here's my experiences- I ordered from Bridgette once. It was early Spring this year a gown and 2 pairs of heels. I had no problems with the order. I did send her a message on the site (about an hour after the order) asking if she could add another piece to the order and she didn't reply. It was no biggie for me. I'd order from her again.
I've ordered from snaz75 about 4 times and never had any problems. Last time they sent the shoes in different shipments though. I ordered from catdancerz once and didn't have any problems. The place I had problems with was forplay catalog. I ordered a couple dresses ( 1.5 years ago) that were on sale and never received them. And I contacted them a couple times asking for dresses or a refund. No reply.

Nicolina
12-10-2007, 04:07 PM
Just want to say: I don't have a problem waiting a while on an order when I've chosen the free shipping option. I understand that shit happens. But if I have to wait more than, say, 3 or 4 weeks, I would just like the company to inform me that my order will be delayed.

My problem is not the delay. But the complete inability to get in touch with any kind of customer service representative is very frustrating: I've tried phone, e-mail, and even SW PM (which I really didn't feel comfortable doing, but I didn't see what other choice I had. It didn't help anyway, because her box was full.)

Anyway, I'm not really pissed, just disappointed. I'm glad to hear that some of you have had good experiences, because it gives me some hope that I might eventually get my damn shoes!

Actually....because of the delay, I now kinda need to change my order, presuming it hasn't shipped yet. And there's no way to do that, either!

BalletBaby
12-10-2007, 05:06 PM
And you wouldn't get the same response if you posted about another company because, well, *duh*, those companies are not members here and they have no friends here. ::)

Oh come on VG, you know once you say something bad about a company they create a user id to defend themselves on here::) *coughtrashycough*

VenusGoddess
12-10-2007, 05:24 PM
Oh come on VG, you know once you say something bad about a company they create a user id to defend themselves on here::) *coughtrashycough*

Shit, you're right.

Well, I think they made it worse for themselves.

Pantie pudding...I'll never forget that!!! :rotfl:

AudreyLeigh
12-10-2007, 06:31 PM
^^^ that was pretty f'in funny... haha

NinaDaisy
12-10-2007, 11:41 PM
I wasn't complaining because I don't like Bridgette. I don't even know her. There's nothing personal about this, it's purely a complaint from a business standpoint. The reason it got posted on here is because there was nowhere else to put it where other customers could be warned about this kind of practice.

And now after seeing how many others have had problems, I don't see how anyone can defend her. But, as predicted, she will be given all kinds of benefit of the doubt.

As for how high quality her stuff is, I wish I could show you the costume I got that has stretched out beyond belief. It's no better than anything you'd get from Leg Avenue or some other sub par company, nor is the stuff from my recent order.

And if the stuff is "dropshipped" then she needs to find a better company that won't make her customers wait for a month for a bikini. It's not our job to know how her company is run. We care about getting quality stuff in a reasonable amount of time. That is all.

I never said anything about you not liking Bridgette. I just wanted to point out that mentioning that not all of it is her fault wasn't a slight against you or that mentioning that perhaps Bridgette should hire someone to help her isn't a slight against her.

Alaska
12-12-2007, 01:17 PM
Shit, you're right.

Well, I think they made it worse for themselves.

Pantie pudding...I'll never forget that!!! :rotfl:

Wha? I'm like rotfl and don't even know what ya'll r talkin about . :'( ;D

austinatalie
12-12-2007, 02:14 PM
^I think it was violastring's experience ordering a tinkerbell costume from trashy around halloween... they accused her of wearing the thong and leaving 'pantie pudding' in it and that's why they wouldn't let her return it, even though it was not the case!

SundayMorning
12-12-2007, 02:53 PM
And I forever associate "panty pudding" with Lush Pud. It shouldn't have happened, I know, it's my favorite scent by Lush, but it's where my mind went and refuses to leave. WAAAH.

LatinaRose
12-12-2007, 05:45 PM
^^Oh God, why did you have to say that?

Alaska
12-12-2007, 08:22 PM
And I forever associate "panty pudding" with Lush Pud.

AHHHH! wHA?!!! lo....nevermind. I just got my big order 2day!! And JUST NOW was sniffin the pud one, wtf? I'll just take a bath in panty pudding, alright?

VegasPrincess
12-12-2007, 09:13 PM
Yeah, auto-shipped or not, honestly, there is no excuse for leaving customers hanging high and dry for months. I've never ordered anything, but I would be flaming hot if I had any of the experiences some of you have had....

I feel VERY comfortable ordering from www.mydivascloset.com I have ordered there literally since I was 18 (7 years now) and Petra (the owner) is always very curtious and nice. Any time something would be delayed she would send the rest of my order out and a couple times she included little gifts (like a sparkly play boy bunny necklace) with the late package.

I'm not expecting somebody to go over the top for me, but Petra sent me that damn bunny necklace like three years ago, I still wear it, and it reminds me of her customer service and makes me feel valued and appreciated. I really like that!

SundayMorning
12-12-2007, 09:16 PM
Sorry LR and Alaska! Really and truly! I'll pay for your repression therapy... :D

britt244
12-13-2007, 02:56 PM
I feel VERY comfortable ordering from www.mydivascloset.com I have ordered there literally since I was 18 (7 years now) and Petra (the owner) is always very curtious and nice. Any time something would be delayed she would send the rest of my order out and a couple times she included little gifts (like a sparkly play boy bunny necklace) with the late package.

ooo they have some cute stuff! im so iffy about ordering online though bc i like to try things on to see how they look on me and make sure they fit right.. hmm..

Nameless
12-15-2007, 10:06 AM
Tell me its not scoresmall, because I had the same problem, paid for stuff that took months to receive and the order was not even complete. phone calls were not returned, emails ignored etc, yet I was still charged...


I made an order with said company on November 12. The amount was $77.00 and I paid in full via Paypal on the day I made the order. Weeks went by, nothing came in the mail and nothing came through email by way of explanation as to what the problem was. I "emailed" the person in charge of the site, trying to find out what was going on and got no response. The site itself has no way of logging in to look at your orders and their FAQ page has a very snarky paragraph about why such things would take so long, blah blah.

I think three weeks is excessive for a two item order and tried to call her "customer service" number, which turned out to be a fax machine. Uh, ow. So I typed up a letter and cut and pasted the information from Paypal that proved my payment to the copy and FAXED it to the number. This was about three days ago.

Today I get home and of course, there's nothing in the mailbox from the company. Just as I was getting ready to file a complaint through Paypal there was a knock on the door and the UPS man had a delivery for me. Surprise surprise, it was marked "3 Day Delivery," so evidently this is what it takes to get your order from this company.

I'd love to name names, but I wouldn't want to be accused of being mean or unfair to royalty. But really, what a shitty fucking way to do business. And this is someone who I've ordered from before. Yes, she has always had a slow shipping time, but that usually meant two weeks, not three to four. This time the merch itself is sub-par and the "customer service" was absolutely non-existent. I don't know what's going on with this company, but I won't be bothering with them again. They are officially deleted from my "favorites" list.

If anyone can give me suggestions of good stripper sites to order from I'd be delighted. It's really too bad we have so few good sites, considering the demand for such goods. Cest la 'vie...............

Pamela
12-15-2007, 10:13 AM
Read the whole thread. It is said.

gethotlingerie
12-16-2007, 09:17 PM
Okay, I got to stand up for lingerie retailers a little here (as I am one just starting out).

There is no excuse for someone ordering something and the retailer not notifying you of what is going on past the three week mark. It takes 5 minutes tops to look up the email and send a notice. Now, for the part where I have to take up for them, to keep a stock of variety in all the different sizes and colors is near impossible unless you are as big a retail giant as Wal-mart. Therefore, some order as they get orders. With most lingerie companies having a $200 minimum wholesale order this can get quite expensive, therefore I believe alot of companies wait until they get two or three orders for that same manufacturer so that they do not end up with a lot of leftover stock. Also, the manufacturers do run out of stock on items which can cause quite a few unhappy customers and unhappy retailers. The manufacturer may not get that EXACT outfit but some variation of it in. They also just give you stock photos and you just hope and pray the send the exact same thing when you place any kind of order.

This is one thing I have never understood, why customers get so mad at us when an item is out of stock. As long as we have notified them as soon as we found out (with some companies this is as long as one week) and refunded your money, why get mad at us. Do you cuss out the grocery store when they are out of stock on an item that was on sale? I usually ask for a raincheck, which means a wait. We want your money. LOL. It is upsetting to us when we cannot complete your order.

Dropshippers do notify us with a tracking number when an item has been shipped. There is only one dropshipper I use and they are excellent about shipping times. I think that is because they are also the manufacturer.

Ok, probably my turn to get bashed now. I hope not. LOL.
Have a good day everyone!

lolagetz
12-16-2007, 09:23 PM
^^^ Yes, well, that's all well and good, but I'm a VERY patient customer. I order something and try to forget about it for at least two weeks. I ordered from Bridgette on 10/19, was charged on 10/22, and today is 12/16 and I have received ZERO communication from her.

This is not about us being impatient customers, it's about her completely neglecting us for WEEKS and MONTHS! I'm getting ready to file a complaint with paypal.

Kaylinn
12-16-2007, 09:33 PM
^ Ya'll are patient...
I would have disputed the charges months ago if it were me.
It's not so much the lateness....it's the lack of communication that bugs me.
I know how hard B works on her orders. I've witnessed it. I know she isn't negligent. So I don't understand why the lack of communication is happening. It's even more concerning that it isn't 1 or 2 customers, but now over 10 that have complained abotu never recieving or getting communication. I just wonder what the problem is...it's concerning.

gethotlingerie
12-16-2007, 09:36 PM
^^ I do understand that and fully agree with you. I was not stating that everyone here is impatient. Just giving a little input from the sellers point of view.

The second paragraph of my first post, states that there is no excuse for no contact in the first two sentences.

I do know what it is like from both sides buying and selling. I do not like it when a seller has not contacted me within two weeks with some kind of information. Personally, I start to worry that they have stolen my money. LOL.

gethotlingerie
12-16-2007, 09:40 PM
That last post was meant for Lola not Kaylinn.

Maybe her email account is messed up with her website or PayPal could be holding funds. Who knows? She always seemed to honestly care about her business and friends here, by her posts. I do not know her personally. But if you feel you have waited too long. Notify PayPal or your credit card company about the problem.

Andygirl
12-17-2007, 11:17 AM
And this thread is still going strong and it's been over a week--still no response..............

Darcy Foxx
12-17-2007, 11:34 AM
Yeah, auto-shipped or not, honestly, there is no excuse for leaving customers hanging high and dry for months. I've never ordered anything, but I would be flaming hot if I had any of the experiences some of you have had....

I feel VERY comfortable ordering from I have ordered there literally since I was 18 (7 years now) and Petra (the owner) is always very curtious and nice. Any time something would be delayed she would send the rest of my order out and a couple times she included little gifts (like a sparkly play boy bunny necklace) with the late package.

I'm not expecting somebody to go over the top for me, but Petra sent me that damn bunny necklace like three years ago, I still wear it, and it reminds me of her customer service and makes me feel valued and appreciated. I really like that!

i'll second that - my transactions with have been nothing but friendly, fast, easy and pleasant.

VenusGoddess
12-17-2007, 01:21 PM
And this thread is still going strong and it's been over a week--still no response..............

There's been no response by Bridgette because SHE IS OUT OF TOWN.

She will be back to take care of all of this as soon as she can.