View Full Version : Payoneer Official Support Thread
Nissim-Payoneer
01-22-2013, 08:41 AM
How do I transfer money from my payoneer card to a bank account? I sent a copy of a voided check as requested but the directions I was given in my email don't fit what I have available to me on my account. (i.e. I don't have a withdraw to bank account button which they claim I have.)
Can you please PM me the e-mail on your account? I'd be happy to look in to this for you.
StephanieXS
01-22-2013, 08:49 AM
I just tried to and received a message that you can't receive anymore PMs until you delete some.
ABigNerd
01-22-2013, 08:53 AM
Was Payoneer closed for MLK Day? I still haven't recieved the transfer to my bank account.
Nissim-Payoneer
01-22-2013, 08:59 AM
Was Payoneer closed for MLK Day? I still haven't recieved the transfer to my bank account.
Payoneer wasn't closed, however as Martin Luther King Day is a US bank holiday all bank transfers may be delayed by an additional business day.
Nissim-Payoneer
01-22-2013, 09:03 AM
I just tried to and received a message that you can't receive anymore PMs until you delete some.
Cleared out some messages, sorry about that!
StephanieXS
01-22-2013, 10:05 AM
Sent! Thank you!
kymaddy
01-24-2013, 10:53 PM
How long do payoneer accounts remain active for?
I haven't used my account for about 6 months. When I try to change my password (I have forgotten the old one) it says that the email is not valid even though have emails sent from payoneer on this account.
Nissim-Payoneer
01-25-2013, 05:55 AM
How long do payoneer accounts remain active for?
I haven't used my account for about 6 months. When I try to change my password (I have forgotten the old one) it says that the email is not valid even though have emails sent from payoneer on this account.
For security reasons, accounts may be temporarily disabled after an extended period of inactivity. This is only temporary, and they can be re-enabled by receiving a new payout to the account.
If you'd like to contact me and provide the e-mail on the account, I'd be happy to check the status for you.
[email protected]
StephanieXS
01-26-2013, 09:09 PM
I emailed documents so I could transfer money from my card to my bank account (my name is not my checks so I sent a copy of the document I was given upon opening the account with my name, SSN, bank name, account number, etc. along with a voided check) will that information suffice? I emailed support a few days ago but they did not get back to me.
MissSassyPickles
01-27-2013, 01:35 AM
Is Payoneer compatible with Mint.com? I couldn't find it when I did a search.
Nissim-Payoneer
01-27-2013, 06:06 AM
I emailed documents so I could transfer money from my card to my bank account (my name is not my checks so I sent a copy of the document I was given upon opening the account with my name, SSN, bank name, account number, etc. along with a voided check) will that information suffice? I emailed support a few days ago but they did not get back to me.
It's possible that the partner accounts associated with your card do not support this feature - I will have a customer support supervisor check and get back to you.
Is Payoneer compatible with Mint.com? I couldn't find it when I did a search.
I do not believe this is a partner of ours, no. I suggest contacting them and letting them know you'd like them to work with Payoneer :)
StephanieXS
01-27-2013, 09:08 AM
I'm with Streamates if that helps.
Nissim-Payoneer
01-27-2013, 09:13 AM
I don't think Streamate has this option, however our payment department will be able to best tell. I've escalated your ticket to the head of our payment department who will handle it.
We also plan to add a global card to bank transfer service within the next few months that will include all partners.
StephanieXS
01-27-2013, 09:15 AM
Thank you for your help!
MissSassyPickles
01-27-2013, 02:44 PM
It's possible that the partner accounts associated with your card do not support this feature - I will have a customer support supervisor check and get back to you.
I do not believe this is a partner of ours, no. I suggest contacting them and letting them know you'd like them to work with Payoneer :)
Mint.com is personal finance software. You put in your bank info and then it helps you track your spending. I requested that they support Payoneer! I know you guys aren't technically a bank but they do support Paypal so I hope they will!
space_cowgirl
01-27-2013, 02:55 PM
I emailed documents so I could transfer money from my card to my bank account (my name is not my checks so I sent a copy of the document I was given upon opening the account with my name, SSN, bank name, account number, etc. along with a voided check) will that information suffice? I emailed support a few days ago but they did not get back to me.
^ Is this verification something that has to be done if you sign up to have Streamate ACH the money to a bank acct via Payoneer as well?
space_cowgirl
01-27-2013, 02:55 PM
I emailed documents so I could transfer money from my card to my bank account (my name is not my checks so I sent a copy of the document I was given upon opening the account with my name, SSN, bank name, account number, etc. along with a voided check) will that information suffice? I emailed support a few days ago but they did not get back to me.
^ Is this verification something that has to be done if you sign up to have Streamate ACH the money to a bank acct via Payoneer as well?
Nissim-Payoneer
01-28-2013, 02:11 AM
Mint.com is personal finance software. You put in your bank info and then it helps you track your spending. I requested that they support Payoneer! I know you guys aren't technically a bank but they do support Paypal so I hope they will!
Ahh, OK I see. I'll also look in to it and see if there's anything we can do.
^ Is this verification something that has to be done if you sign up to have Streamate ACH the money to a bank acct via Payoneer as well?
No, it's not required. Some partners offer the additional option to withdraw your card balance to a US bank account, and for that we require this verification. For ACH payment set up it's not required.
StephanieXS
01-28-2013, 10:38 AM
How do you set up for Streamate to ACH payment via Payoneer?
Nissim-Payoneer
01-28-2013, 03:24 PM
How do you set up for Streamate to ACH payment via Payoneer?
When you sign up for Payoneer via your SM account, you would be given the option to get paid to the Payoneer card, or directly to your bank account.
If you've already selected the Payoneer card as your payment method, you can contact our customer support department to switch to ACH.
You can also send an e-mail to
[email protected], stating that you'd like to switch your Streamate payment method to ACH, and they will get back to you with further details. Be sure to send the message from the e-mail address that is listed on your Payoneer account.
DiamondCupcakes
02-02-2013, 02:08 PM
Hey Nissim! I was hoping you could help me out with this issue =/ I have never had an issue with a load not coming through on the date promised but seem to be having this issue now. I had a load that was suppose to come in on 02/01 which is usually 01/31 9pm for me. I woke up this morning to see the load still there with no error or anything. It just says "Processed, Est load date on 02/01/13 12:00:00 AM"
I scheduled a show with someone because I knew when the amount was going to be loaded. I don't know what to tell him customer because I don't know what's going on. It makes me look a bit shady to him because I told him I would have the money by then and he knows he paid. Was also counting on that money for rent =/ Any advice? The load has been there since last Wed I believe if that help at all. Thanks a million Nissim!
Xoxoxo
Nissim-Payoneer
02-03-2013, 12:54 PM
Sorry that I didn't see this sooner - please let me know if there is anything further I can do to assist.
DiamondCupcakes
02-03-2013, 04:18 PM
Its ok =) I found out it was an ACH and for some reason is taking more then 7 days. Then don't know why though =/ Nothing wrong with the transfer though and they said at the latest should be in tomorrow. I'll report back. Ive never had a transfer take this long but am glad it should be in tomorrow =)
Thanks for checking with me though Nissim!
Xoxoxo
DiamondCupcakes
02-03-2013, 11:14 PM
Ok so now I'm a bit upset because I checked just now, when loads usually go in for the day and this is what I see now
32731
Ummm what?? Not only is the load late, so now I'm having issue with my customer, but my balance is N/A
I don't even know what that means. Where did my money go?? The date of 02/01 was 7 days past the day my customer made the load (longest amount of time I've ever seen it estimate) and with my money no longer available I am getting very nervous. This is the not for a small amount of money so I really hope this gets resolved. It's not good for business =/ I was told over the phone the load was good with no issues so not to worry. My customer has become impatient and I don't know what to say to him or make of this situation.
Please help Nissim =(
Nissim-Payoneer
02-03-2013, 11:51 PM
I know that ACH payments take 5-7 business days, as its a bank transfer for the loaders account.
The N/A balance just means the system was updating at the time you loaded the page. If you reload after a minute or two it will refresh. Please PM me the payment ID and ill check to see the status.
Snowy0Star
02-09-2013, 12:37 PM
How do you find your payoneer ID? one of my sites wants it for the auto card load
Nissim-Payoneer
02-10-2013, 01:58 AM
When you sign in to your Payoneer account, on the right-hand side, there is a list of associated accounts and their respective payee IDs (if you don't see it you can also contact me and I'll be able to provide it to you).
Note that your Payee ID is different for each partner of ours. It's the unique ID in their system that allows them to send a direct payment to your card.
Classy_Katy
02-10-2013, 02:45 AM
Hi Nissim, I've tried to see if this question has already been answered and I wasn't sure if it had....is it possible to use the Global Bank Transfer service on Streamate please? I already have it set up for Extra Lunch Money and have the card for Adultwork.
Nissim-Payoneer
02-10-2013, 03:11 AM
Hi Nissim, I've tried to see if this question has already been answered and I wasn't sure if it had....is it possible to use the Global Bank Transfer service on Streamate please? I already have it set up for Extra Lunch Money and have the card for Adultwork.
Yes, SM supports both ACH transfers and the Global Bank Transfer Service. If you already have the Payoneer card selected as your payment method for SM, you can contact
[email protected] and ask to switch to GBT.
Classy_Katy
02-10-2013, 04:35 AM
Yes, SM supports both ACH transfers and the Global Bank Transfer Service. If you already have the Payoneer card selected as your payment method for SM, you can contact
[email protected] and ask to switch to GBT.
Thank you Nissim, that's brilliant. I'm not with Streamate yet but it's good to know I can have the Global Bank Transfer option.
Snowy0Star
02-10-2013, 05:10 AM
When you sign in to your Payoneer account, on the right-hand side, there is a list of associated accounts and their respective payee IDs (if you don't see it you can also contact me and I'll be able to provide it to you).
Note that your Payee ID is different for each partner of ours. It's the unique ID in their system that allows them to send a direct payment to your card.
thank you i know that list i just didnt know those codes under the sites name was called payoneer ID this site has no link to hook up thier site to my account. another new site not knowing what theyre doing since theyre basically asking for something that doesnt exsist yet sigh... -_-
Nissim-Payoneer
02-10-2013, 05:51 AM
Exactly, you won't have a Payee ID with them yet, they need to create you one.
If you'd like to PM me the name of the site, I'd be happy to contact them and explain the process
Snowy0Star
02-10-2013, 05:51 AM
its fetish models
fetishmodels.com
Nissim-Payoneer
02-13-2013, 09:13 AM
Also wanted to update that we have a Valentine's Day Contest this year. Just something fun where you can share some images and also win a free "I Love Payoneer" t-shirt :)
You can read about it here: http://blog.payoneer.com/payoneers-2013-valentines-day-contest/
CamGirl4M
02-19-2013, 01:40 PM
I recieved this email today on my Streamate account:
Hello,
Payoneer and Streamate are happy to announce a joint promotion. If you do not already have a Payoneer account, take advantage for the next 2 months (February 20th thru April 20th) to sign up for a Payoneer Account and enjoy special offerings:
Payoneer allows you to receive your payments from Streamate directly to your very own personal Payoneer Prepaid Debit MasterCard ® or directly to your bank account in your local currency.
Prepaid MasterCard Benefits -
• Funds available in minutes
• No bank account requirements
• Use online, in stores or at ATMs worldwide that accepts MasterCard
Sign up in the next 60 days and receive your card free of charge!
Local Bank Transfer Service Benefits available in over 35 currencies and in over 200 countries
• Cost Effective – cheaper than wires and checks
• Secure – payments are backed by our industry leading security and safety standards
• Easy – one time set up of account details
• No maintenance fees
Sign up now and get all wire transfers for the next 2 months (February 20th thru April 20th) free of charge!
More information about Local Bank Transfers can be found here Payoneer Local Bank Transfer
Already have an account but not using Payoneer? Give it a shot, check out Payoneer and for further information or how you can link your existing card to Streamates please visit Already have a Payoneer Card?
Please contact Payoneer with any questions!
If I signed up for a Payoneer a few months ago and never used my account, can I take advantage of this promotion? Do I need to sign up for a new account?
SabrinaThomas
02-20-2013, 07:58 AM
Hello Nissim!
I applied for a Payoneer card last February 8th, almost two weeks ago. I have sent all the documents they requested and was informed that "due to a recent increase in incoming applications for Payoneer accounts, our customers are experiencing waiting times that are longer than usual".
I would like to know from you what is the usual waiting time for an approval (Streamate says: "please allow 3 business day")?
And how long is approval department taking nowadays to review applications?
For me it is really taking long. My reference number is LTK12129071117697X.
Nissim-Payoneer
02-21-2013, 02:46 AM
@CamGirl4M: Thanks for posting! We're very excited about this new promotion with Streamate. The free activation promotion is only for new accounts opened during the promotion period, however the bank transfer promotion will apply.
Unfortunately if you already have an account on file you wouldn't be able to open a new one, but we plan on having additional promotions for already existing account holders in the future, so we didn't forget about you ;)
@SabrinaThomas: Generally it takes a few business days, but I'll check the ticket to see why there is a delay. I do apologize; I'll make sure it's reviewed asap.
FiendishGyrator
02-26-2013, 07:55 PM
I forgot my password to my card and now when I try to retrieve it, my details don't match. I think it had an old phone number attached to it that I forgot since I haven't used that number in well over a year. Help?
funkybrewster
02-26-2013, 10:39 PM
How much time does it take to approve the card? It's been more than two days...
Nissim-Payoneer
02-27-2013, 03:20 AM
I forgot my password to my card and now when I try to retrieve it, my details don't match. I think it had an old phone number attached to it that I forgot since I haven't used that number in well over a year. Help?
I can assist you in getting the phone number updated - please PM me with the e-mail on your Payoneer account.
How much time does it take to approve the card? It's been more than two days...
It can take a few business days - if you don't receive an update by the end of the week please let me know.
funkybrewster
02-27-2013, 11:32 AM
Thank you, Nissim!
HaydenBlue
02-27-2013, 09:28 PM
Nissim, I think my card was hacked.
I suddenly have 'FriendFinder' linked to my card. I have only ever linked my card to camsites so unless a camsite uses the name...I googled 'friendfinder' and it is affiliate's for dating websites, which I have NOT signed up for. Is my card at risk and what can I do about this? Thanks.
GlamourRouge
02-27-2013, 11:51 PM
Hi Nissim. I was just wondering when/if Payoneer...
1.) ...plans to add on routing and account numbers to already existing Payoneer accounts?
2.) ...plans to allow the funds in our Payoneer accounts to be transferrable to our regular bank accounts? (I know you can set up your account to automatically deposit into your regular bank account, but I'd like the option of being able to do so when I feel like it!)
Thanks!
If there are no plans to do so, can you look into these for the future? I believe adding these features would make lots of girls immediately sign up for a Payoneer account due to these 2 benefits.
Nissim-Payoneer
02-28-2013, 01:44 AM
Nissim, I think my card was hacked.
I suddenly have 'FriendFinder' linked to my card. I have only ever linked my card to camsites so unless a camsite uses the name...I googled 'friendfinder' and it is affiliate's for dating websites, which I have NOT signed up for. Is my card at risk and what can I do about this? Thanks.
Please contact us (http://www.payoneer.com/contactUs.aspx) as soon a possible, or PM me your e-mail, and I will check the account status.
Hi Nissim. I was just wondering when/if Payoneer...
1.) ...plans to add on routing and account numbers to already existing Payoneer accounts?
2.) ...plans to allow the funds in our Payoneer accounts to be transferrable to our regular bank accounts? (I know you can set up your account to automatically deposit into your regular bank account, but I'd like the option of being able to do so when I feel like it!)
We do plan to add a card to bank transfer service, that will allow you to withdraw your Payoneer card balance directly to your bank account. This is planned to be introduced within the next several months, and I will make an official announcement here on SW once I have further details.
Cherrie05
03-03-2013, 11:24 AM
Nissim,
I've been researching but I'm still confused. I cam on SM and receive payment thru Payoneer but would like my funds to be deposited to my bank account, but without having to change my payment option thru SM and pay the wire transfer fee. Is there a way to sign up thru Payoneer and have my funds deposited to my bank account?
Thanks
Nissim-Payoneer
03-03-2013, 01:38 PM
Yes, Payoneer offers several payout options for SM, including prepaid debit cards, US ACH, and global bank transfers.
If you already have a Payoneer card and want to switch to bank transfers, you just need to contact us by submitting a request here: http://www.payoneer.com/emailform.aspx
For the Category, choose: Global Bank Transfers
For the Subject, choose: How do I apply for the Global Bank Transfer Serivce
In the comment section, note that you have an existing card and want to begin getting paid from SM via bank transfers. There is no change required by SM - they still pay to Payoneer, and we simply send payments to your bank account instead of your Payoneer card.
Once you submit your request via the form (link above) please PM me your e-mail address and I will follow up to make sure it's processed promptly.
Cherrie05
03-03-2013, 01:51 PM
Yes, Payoneer offers several payout options for SM, including prepaid debit cards, US ACH, and global bank transfers.
If you already have a Payoneer card and want to switch to bank transfers, you just need to contact us by submitting a request here: http://www.payoneer.com/emailform.aspx
For the Category, choose: Global Bank Transfers
For the Subject, choose: How do I apply for the Global Bank Transfer Serivce
In the comment section, note that you have an existing card and want to begin getting paid from SM via bank transfers. There is no change required by SM - they still pay to Payoneer, and we simply send payments to your bank account instead of your Payoneer card.
Once you submit your request via the form (link above) please PM me your e-mail address and I will follow up to make sure it's processed promptly.
Thank you!
vanityplus
03-06-2013, 06:13 PM
hello nissim,,i already have a payoneer mastercard and i want to switch to lbt or gbt,,what bank infos should i need to submit??thanks
Nissim-Payoneer
03-07-2013, 01:04 AM
You need to contact
[email protected], and they will check the account and inform you which details are required. Generally it's just a voided check or screenshot of an online account confirming the details required for Payoneer to send you bank transfers.
Nissim-Payoneer
03-07-2013, 03:04 PM
Hi Guys!
We're in the final stages of development on the Payoneer mobile app, and are now accepting sign ups to beta test the app before it's official release. For anyone interested, this is an excellent way for you to provide us your feedback about the app and have a direct impact on the design and features.
You can read a bit more about it, and also find out how to sign up, at: http://blog.payoneer.com/sign-up-to-beta-test-the-payoneer-mobile-app/