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webcamcutie
08-15-2015, 09:53 AM
I'm just glad I had already made my weekly goal before yesterday! I'm going to a party tonight so now I'm just taking my pretty self over to a backup site for a couple hours.

I wish I had some cam girl friends in Houston so I could go meet them for a drink to bitch about this haha.

I haven't drank in 3 years, but I'm definitely considering doing that.. haha. I saw the site messing up last night and figured because last Saturday was so amazing I could wake up early and work a 6hr shift and do the same+more, then this happens. Thing is I trolled the site before I got ready while I ate breakfast and everything appeared to be fine, I normally do to make sure I won't waste my time getting ready for nothing, and the minute I sit down and check who was online I saw the 100 hosts and I was like, uhoh..... thanks for wasting my time SM, I really appreciate it, atleast my tv can appreciate how beautiful I am right now! LOL. And once the makeup comes off, I'm done.... try tonight maybe if its back up and running by then.

KatM
08-15-2015, 09:58 AM
I dont even drink but now i could do with something nice to drink, ugggh. I wish i could fly to u girls and meet for some drinks & bitch about SM hahaaaaaa

webcamcutie
08-15-2015, 10:02 AM
I dont even drink but now i could do with something nice to drink, ugggh. I wish i could fly to u girls and meet for some drinks & bitch about SM hahaaaaaa

Totally game, lol.

~Carmen~
08-15-2015, 10:08 AM
I don't drink anymore either but I have been craving a vodka cranberry all day for some reason.

Staples
08-15-2015, 10:12 AM
Well I'll have a drink in all y'alls honor tonight lol!

MissAdriana
08-15-2015, 10:15 AM
I just got on says 1004 models online and my fps is jumping like crazy. I knew something was weird before logging on but when the 1st thing a cust says in ur room is "is the site having issues today?" shit aint good. I cant rly afford to not work today fuck sakes!!

daisylive
08-15-2015, 10:16 AM
20 models online. WOW.

xoprincessremy
08-15-2015, 10:17 AM
26 models online

SuperPookie
08-15-2015, 10:22 AM
Got taken private and none of his messages were coming through. They finally all came through at once and I was disconnected. Even if they are aware of the issue I'm sending a support ticket every time something fucks up. I'm also asking any customers who experience issues to send support tickets as well because this is ridiculous. That happened to me in free chat. The poor guy sat there for 15 minutes messaging me while I played on my phone & ignored him because I thought he was just hanging out & refusing to talk lol.

SuperPookie
08-15-2015, 10:41 AM
Nothing like getting Exclusive requests and then having the guy get kicked out. Now I can't stream at all for some reason >:(

AnotherLily
08-15-2015, 10:42 AM
I keep refreshing the main page models online have gone from 152, to 9 to 26 , to 212... fuck this noise.

xoprincessremy
08-15-2015, 10:45 AM
Ok. So in 'classic chat' -- other guys are NOT allowed to see what other guys write. Right?

Because I cam in 'classic chat' only -- and I just checked myself (from a different browser) and I can see what everyone in the room is saying - _ -

This isn't normal, right?

webcamcutie
08-15-2015, 10:47 AM
Well I'll have a drink in all y'alls honor tonight lol!

Make sure its a double.. or two, or three!!

StellaPurr
08-15-2015, 10:48 AM
Ugh I'm so stupid and didn't work last night because I felt cranky. I thought I could go on early today and make some decent money before cutoff but the site is acting like an asshole. I was in pvt with a dude for 6 minutes but only got paid for 2 because it disconnected without telling me. I didn't think he was saying anything because he was too busy fapping but no, stupid streamate. :(

SoloDesire
08-15-2015, 10:48 AM
Ok. So in 'classic chat' -- other guys are NOT allowed to see what other guys write. Right?

Because I cam in 'classic chat' only -- and I just checked myself (from a different browser) and I can see what everyone in the room is saying - _ -

This isn't normal, right?

Yes it's normal. They can't see who's in the room from a list but they can see what people are typing unless they have their thing set to private with the little eye closed. So the only difference is that the room list is private.

webcamcutie
08-15-2015, 10:49 AM
26 models online

This is the best so far!!

JessRyan
08-15-2015, 11:02 AM
Well I'm sure these issues will work itself out. It just takes time. As far as the lagging with the new settings. I had that too, (really bad, when I manually put in the new settings a long time ago. However, It's not so bad now after I used the proper files Vanessa sent me) I don't know what causes that, but it does still happen a little bit and seems to happen when I'm moving around too fast or moving the cam too fast. (C920) If I stop for a few seconds, don't move, it corrects itself. Maybe moving around is too much information? Like when you wear a busy dress, or red or blue. Seems my C920 doesn't "like" certain patterns or colors. Stopping for a few seconds, standing still, works for me when I notice the lag.

webcamcutie
08-15-2015, 11:06 AM
Well I'm sure these issues will work itself out. It just takes time. As far as the lagging with the new settings. I had that too, (really bad, when I manually put in the new settings a long time ago. However, It's not so bad now after I used the proper files Vanessa sent me) I don't know what causes that, but it does still happen a little bit and seems to happen when I'm moving around too fast or moving the cam too fast. (C920) If I stop for a few seconds, don't move, it corrects itself. Maybe moving around is too much information? Like when you wear a busy dress, or red or blue. Seems my C920 doesn't "like" certain patterns or colors. Stopping for a few seconds, standing still, works for me when I notice the lag.

I was noticing that too that I get pixelated at times while moving but it seems to work itself out.

KatM
08-15-2015, 11:40 AM
This is the best so far!!

that guy on the 1st row, his face lol, i think the colombian room is of a single cam girl not couples and he's trying to figure out what the heck is going on. epic! his mouth expression, says it all.

KatM
08-15-2015, 11:48 AM
I was noticing that too that I get pixelated at times while moving but it seems to work itself out.

I was told the autofocus is faulty for this, i have it on all the time cause i need it when i show close ups, if i take it off it wont give me that clear picture when i bring camera to what i wanna show in close up. I never use the zoom function, it takes away from picture quality, i move the camera. So the frames drop when moving fast or light changes and yes, the c920 is sensitive to light and certain colors and patterns. It wont show purple properly or some other colors.

RamonaRamone
08-15-2015, 11:52 AM
This is the best so far!!

I just checked and I'm seeing 1119 models online, so that bodes well? This is the first time I've looked today.

xoprincessremy
08-15-2015, 12:05 PM
Well I'm sure these issues will work itself out. It just takes time. As far as the lagging with the new settings. I had that too, (really bad, when I manually put in the new settings a long time ago. However, It's not so bad now after I used the proper files Vanessa sent me) I don't know what causes that, but it does still happen a little bit and seems to happen when I'm moving around too fast or moving the cam too fast. (C920) If I stop for a few seconds, don't move, it corrects itself. Maybe moving around is too much information? Like when you wear a busy dress, or red or blue. Seems my C920 doesn't "like" certain patterns or colors. Stopping for a few seconds, standing still, works for me when I notice the lag.

How did Vanessa give these new settings to you? (and not to everyone else?)

webcamcutie
08-15-2015, 12:16 PM
How did Vanessa give these new settings to you? (and not to everyone else?)

Couple pages back she wrote if anyone wanted the new settings files sent to them to email her.

webcamcutie
08-15-2015, 12:18 PM
I just checked and I'm seeing 1119 models online, so that bodes well? This is the first time I've looked today.

It was going up and down from... 100s to 1000s to 100s to 1000s to less than 100s, not sure how fixed it is right now but I'm not sure I want to take my chances yet. Streamate did tweet they worked hard to fix the issue and it should be stable now as of like.. 30 seconds ago.

xoprincessremy
08-15-2015, 12:23 PM
site seems to be much better. for now

RamonaRamone
08-15-2015, 01:14 PM
One of my regs who I'd been emailing with via Streamate mail just messaged me back saying, "yeah SM's pretty fucked right now, your last email to me showed up completely in German". :O
(I am American, he's British)

webcamcutie
08-15-2015, 01:47 PM
I was told the autofocus is faulty for this, i have it on all the time cause i need it when i show close ups, if i take it off it wont give me that clear picture when i bring camera to what i wanna show in close up. I never use the zoom function, it takes away from picture quality, i move the camera. So the frames drop when moving fast or light changes and yes, the c920 is sensitive to light and certain colors and patterns. It wont show purple properly or some other colors.

Yeah I use the 930e which is basically the same as the 920c but Mac compatible. My colors are always off also, I hate when Im wearing dark purple and people tell me they like my blue shirt.. I'm like !!!!!
But I don't use my autofocus or zoom either, always constantly moving my cam (which also made it why a webcam lasts me about a year because the cord in the back will come loose) and then when I do closeups I use the focus via webcam settings to make the picture clear.... just out of the ordinary pixelation with the new settings prob due to the clarity of the picture, not really TOO much of an issue but still kinda annoying at times!

Ms.Lacey
08-15-2015, 02:24 PM
Im still having streaming issues so im done for now. I might try in another 2hrs or so.

Scottish_Ruby
08-15-2015, 02:48 PM
im having issues too showing me in private when im not. i had an error message come up after i refreshed and tried again after streaming for 2 minutes now its showing me offline again all within an hour :(

Kitcatt
08-15-2015, 05:45 PM
I think the site is tanking again, the number of models suddenly dropped to 900 and I watched a $900 gold show get disconnected 3 minutes before it was supposed to start :( :( :(

Redcandy
08-15-2015, 05:57 PM
^^ I saw that as well! So site still having issues:[

Kitcatt
08-15-2015, 05:59 PM
^God that was painful to watch, she has to be pulling her hair out right now

Lovely_charlie
08-15-2015, 06:33 PM
I was in a pvt for 5 minutes. Earnings are not showing up. wtf!!!

I took a screenshot of the pvt chat. Should I send this to support?

Edit: The earnings are there now. But.... I use the stopwatch on my iphone (so I don't give anything for free during the first 30 seconds) and I ended my timer at 5 minutes (when I thought the show ended), and apparently the show ended at 4 minutes (per earnings sheet).

So I must have been playing with my pussy for 1 minute for no reason.

Great SM. Wonderful.

Yes, contact liz, i had this problem to and i got my earnings after she looked into it

Issabelle
08-15-2015, 07:52 PM
Alright, you know it's bad when SM Support actually sends out a site wide email admitting to the problems being on there end. No, seriously, check your inboxes. That happened.

Ugh.

Still gonna try to do a few long shifts today and tomorrow, but if it's crazy glitch land, I'll just take the weekend off.

SaraLaughs
08-15-2015, 08:04 PM
Holy shit. THAT DID HAPPEN! I never thought I'd see the day...

Blovely
08-15-2015, 09:25 PM
Alright, you know it's bad when SM Support actually sends out a site wide email admitting to the problems being on there end. No, seriously, check your inboxes. That happened.

Ugh.

Still gonna try to do a few long shifts today and tomorrow, but if it's crazy glitch land, II'll just take the weekend off.

I feel like its about time. I'm glad that they actually acknowledged and admitted that there's glitches. I was like holy shit is this real when I saw the message in my inbox.

I've said many times that SM should just put a message at the top of the site saying "We are currently undergoing maintenance so please bare without us if you're experiencing any problems." Tons of sites do that so I don't see why they don't especially with the amounts of glitches they have.

SimoneGray
08-15-2015, 09:37 PM
I've been creeping model rooms and everything looks fine for now...rooms are loading properly etc, so maybe things are momentarily better? good luck to all of you lovelies though, sounds like the worst thing ever.

scarlettbelle
08-15-2015, 09:47 PM
Tonight has been a rollercoaster of glitches, but there are lots of guys tipping $$$$ in gold shows. PROCEED WITH CAUTION though, because I had a major glitch at the end of my last show. The timer ran out, but the show didn't automatically end. Had to log off completely to get it to stop. Still got paid as usual, but I was a little nervous there for a few minutes waiting for payment to show up!

Staples
08-16-2015, 12:15 AM
How does it seem tonight? I'm just back from a party and about to log in for a couple hours before bed.

Kitcatt
08-16-2015, 01:19 AM
I did only pvts and exclusives and besides a few guys having trouble with the page loading, the night was fine for me

Staples
08-16-2015, 01:49 AM
I am so annoyed with streamate support.

Here is the e-mail I sent them regarding the connection issues I was having last night


Hello,

I am experiencing major connection issues.

It's August 14th 10:30 PM CST.

I am using the HD encoder with recommended settings but I have tried the other basic settings as well.

I am using an i7 processor with 2.4 ghz

I am using Chrome to stream

My connection drops periodically (usually after about 10 minutes of being online). Sometimes it will completely disconnect and sometimes it will just drop my bit rate to below 100 kbps and normally it's at 800 or higher.

My internet speeds according to two different testing sites is 65 download speed and 12 MBPS upload speed.

I am on a wired connection.



Today, I get this email back from them



Are you using wifi when streaming? If so, please connect your internet
cable to your computer. Additionally please try a different browser such as Google Chrome or Firefox. Are you trying to stream using the HD encoder? You can try lowering your bit/frame rate to 600/12. If you're not streaming in HD, you may try lowering your quality settings? this is located in the drop down menu, located above the video on the left side of the performance page.

Also, you will want to try a speedtest: https://www.speakeasy.net/speedtest/

Select Seattle as the location and give us your download/upload speeds.

If the above does not help resolve the issue please let us know and when you do please also attach a screenshots of the encoder settings, the encoder log, as well as, let us know the processor/memory specs of the computer used!

Thanks.


Streamate Performer Support



What? It's like they didn't even read my report. The majority of their response e-mail is asking me for information THAT I INCLUDED IN THE DAMN SUPPORT TICKET!!!

This should probably be in the vent thread but argh.

Kitcatt
08-16-2015, 01:57 AM
I think regular sm support is a bot, honestly

Vlodina
08-16-2015, 02:02 AM
Oh my, that reply makes me want to smash my head against the wall. Xx

EllieGold
08-16-2015, 02:13 AM
I read the whole thing through. It's like they disregarded the entire message YOU sent and put their automatic reply! bwahhhaaa>:(. Too hilarious but honestly that would piss me off too.

KatM
08-16-2015, 03:24 AM
That's why i dont write them about the 'incidents' that i experience, i just know what they will answer, even they encourage us to 'report the incidents', when u get that kind of response u understand how useless it is to report glitches.

PhatGirlDynomite!!!
08-16-2015, 05:33 AM
This is the first response I got to an identical email that included specs and screenshots:

We're sorry to hear that you're having issues starting your show.

Please go to this troubleshooting page on the Streamate help site: http://streamatehelp.com/i-can-not-start-my-show/#toggle-id-1

Follow the steps under the "Unable to Start Streaming" section to see if you can resolve the issue.

If you continue to have this problem after trying these steps, let us know! We're here to help.

If you have any other issues, you can view more Streamate help troubleshooting pages here: http://streamatehelp.com/category/help/troubleshooting/

This is the response I received after I responded to that generic email. My email was polite but "passionate":

Sorry about that last response. I'm escalating your matter now. Will be sure to let you know when we receive further word.

I have forwarded your message to the proper department. We will let you know when we receive word back.

My issue wasn't even about starting the show. It was about what happens AFTER I start my show. There've been instances in the past where a second email resolved my issue. Will it this time? I'm just not sure anymore. It's a pretty big deal that they sent out that mass email and acknowledged the issue on twitter. They probably lost a ton of money yesterday and cammers are branching out. Also the rep making an appearance in this thread inspires a little confidence. They really need to stabilize the site.

Issabelle
08-16-2015, 07:22 AM
I think we should just make it a forum policy to forward this sort of shit to Liz and Vanessa. I don't mean to flood them with emails that aren't their problem, but they actually are their problem. Vanessa flat out asked for those exact descriptions to be sent to support only a few days ago and this sort of crap shows that clearly she and the rest of the team aren't getting the information they need due to their own incompetent staffing.

Damn tempted to PM her and point this nonsense out. Oi vey.

RubyRapture
08-16-2015, 08:34 AM
Bitching on Twitter will get you a lot further than actually emailing support. Yesterday, I wrote Vanessa a long winded letter about letting us models know when shit is going down...shortly after they sent a mass message on Streamate. I hate having to bitch at one of the only competent people who works at Streamate, but it's the only way to get shit done.

Also, I tweeted Staple's "support" message (without any of your info) @ the Streamate Twitters. They shouldn't fucking ask for error reports if they are just going to blow us off. I'm so fucking fed up.

Girly_Girl
08-16-2015, 08:49 AM
Need some opinions here....I have not cammed in the last 2 weeks due to going to Florida and shark week but Ive been checking the forums. I was having lower than normal traffic and glitches before I went on vacation and noticed there are still some glitches just from seeing what everyone else is posting. I know I seen somewhere about buying a gaming computer because of the new encoder settings coming out soon
I don't have a gaming computer but I just bought my laptop last year and here is the specs on it :

HP ENVY 17-j100 Notebook PC series

My processor is : Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHZ 2.40 GHZ

Installed Memory (RAM): 8.00 GB

64-bit operating system, x64 based processor

Are we going to need a gaming computer once the new settings for the encoder comes out? If so, what kind should we get? Or will the computer I have right now be ok till I can save the money to get a gaming computer? Just curious cause I will be going to best buy today to look at computers and if we need a gaming computer now I want to be shopping around.

hyori
08-16-2015, 08:51 AM
I just noticed that the new settings for the encoder are the exact same ones I use to get variable bit rate. I posted my settings in a previous post. Is Streamate hiring consultants? I have a few other tricks they could probably implement to improve things...hint hint