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Staples
08-16-2015, 09:41 AM
I think we should just make it a forum policy to forward this sort of shit to Liz and Vanessa. I don't mean to flood them with emails that aren't their problem, but they actually are their problem. Vanessa flat out asked for those exact descriptions to be sent to support only a few days ago and this sort of crap shows that clearly she and the rest of the team aren't getting the information they need due to their own incompetent staffing.

Damn tempted to PM her and point this nonsense out. Oi vey.

Exactly that's why I did the report the way I did it, because I saw Vanessa's list of info to include in support tickets.

AvaLove
08-16-2015, 11:26 AM
Streamate is kicking guys out my room. I had three exclusive and they all last under 5 minutes. Usually I get exclusive for at least 10 minutes. Guys are giving me requests and then all of the sudden they leave. Usually guys say goodbye when they are about to leave especially for exclusive. This is getting annoying as hell because there are still issues!

webcamcutie
08-16-2015, 11:32 AM
The pixelation is real! oy.. at least its still fairly busy but man it drives me nuts. :(

ZafinaX
08-16-2015, 11:50 AM
Streamate is kicking guys out my room. I had three exclusive and they all last under 5 minutes. Usually I get exclusive for at least 10 minutes. Guys are giving me requests and then all of the sudden they leave. Usually guys say goodbye when they are about to leave especially for exclusive. This is getting annoying as hell because there are still issues!

Yeah same for privates. I had a guy that had got kicked out and blamed his connection but told me it happens a lot in general on the site. I told him if glitches only happen on this site its the site not your connection.

RamonaRamone
08-16-2015, 01:49 PM
Streamate is kicking guys out my room. I had three exclusive and they all last under 5 minutes. Usually I get exclusive for at least 10 minutes. Guys are giving me requests and then all of the sudden they leave. Usually guys say goodbye when they are about to leave especially for exclusive. This is getting annoying as hell because there are still issues!

Not a single one of my shows today has lasted more than 5 minutes, and I KNOW they're not leaving voluntarily because often I'm viewing the guy's cam and I can clearly see both hands nowhere near his computer where he could end the session. I also had a customer tell me he clicked the exclusive button and nothing happened, it just didn't work. I just had to log off after making next to nothing in almost 3 hours because the glitches were so awful and I couldn't keep a show. I sent Streamate Support a message and I have a couple screenshots to back up what I'm saying (customer quotes/messages), but this is awful and I have such little faith left. This is getting really worrying. I didn't cam yesterday but after that support email we all got about things being "fixed" I thought today would be alright, but it's definitely not.

Kitcatt
08-16-2015, 01:51 PM
yeah, I once told sm about an issue my customer was having and they told me that it wasn't my issue, it was my customers, so they needed to report it

fiatdc
08-16-2015, 02:32 PM
That's why i dont write them about the 'incidents' that i experience, i just know what they will answer, even they encourage us to 'report the incidents', when u get that kind of response u understand how useless it is to report glitches.

I got fed up too of trying to contact support and just getting some dumb reply sent back that sounded like it was typed by a monkey. It's frustrating when all you want to do is work and you are having to deal with that. You're not alone hun. I've found out the same PhatGirlDynomite though, if you persist and keep replying to the incompetent monkeys that don't bother reading what you've told them, you'll eventually be put through to a competent monkey that actually bothers to read emails and understands more than just how to eat bananas and copy/paste replies.

ArtsyScarlett
08-16-2015, 05:46 PM
Need some opinions here....I have not cammed in the last 2 weeks due to going to Florida and shark week but Ive been checking the forums. I was having lower than normal traffic and glitches before I went on vacation and noticed there are still some glitches just from seeing what everyone else is posting. I know I seen somewhere about buying a gaming computer because of the new encoder settings coming out soon
I don't have a gaming computer but I just bought my laptop last year and here is the specs on it :

HP ENVY 17-j100 Notebook PC series

My processor is : Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHZ 2.40 GHZ

Installed Memory (RAM): 8.00 GB

64-bit operating system, x64 based processor

Are we going to need a gaming computer once the new settings for the encoder comes out? If so, what kind should we get? Or will the computer I have right now be ok till I can save the money to get a gaming computer? Just curious cause I will be going to best buy today to look at computers and if we need a gaming computer now I want to be shopping around.

That is the best processor you can currently get in a laptop. A "gaming" computer would simply have a faster GPU and that won't have much effect on your camming as the CPU is used to encode the video.

Short answer, no need to upgrade anytime soon. :-)

JessRyan
08-16-2015, 06:17 PM
How did Vanessa give these new settings to you? (and not to everyone else?)

I was just one of some models that were testing it the new settings awhile ago to give feedback. Now you can email her for the files. she posted on this thread a few pages back.

justanothercamgirl
08-16-2015, 06:24 PM
Holy shit. THAT DID HAPPEN! I never thought I'd see the day...

I haven't worked Streamate in months but I just logged in because I had to see it to believe it. O.O

Sonikku
08-16-2015, 07:16 PM
Is SM really worth getting on at this point?

Making an effort to get on cam tonight... Been stalking this thread all summer and it seems like I hear more negative things about the quality of the site than positive.

Thread keeps getting updated though.
Is there hope for me? ;o

SaraLaughs
08-16-2015, 07:38 PM
I'm giving it a break because every time I've been on there's either been a) crawling traffic or b) tons of glitches, to the point where it's more frustration than it's worth.

JennyCouture
08-16-2015, 10:44 PM
Tonight has been a rollercoaster of glitches, but there are lots of guys tipping $$$$ in gold shows. PROCEED WITH CAUTION though, because I had a major glitch at the end of my last show. The timer ran out, but the show didn't automatically end. Had to log off completely to get it to stop. Still got paid as usual, but I was a little nervous there for a few minutes waiting for payment to show up!

THAT EXACT thing happened to me only I didn't get paid lol
It litterally froze right at the end of my show AFTER the timer ended and all my high tippers were stuck in the box it was wierd

CharleyQuinn
08-16-2015, 10:45 PM
I started off well, had an exc within about 10 minutes of logging on. Nothing since then aside from a couple regs saying hi in free chat before they pop off to bed and lot of in/outs. Damnit boys, come get me naked!

JennyCouture
08-16-2015, 10:46 PM
This is the best so far!!


wierd why does it show me on the page if I was offline?

JennyCouture
08-16-2015, 10:52 PM
Is SM really worth getting on at this point?

Making an effort to get on cam tonight... Been stalking this thread all summer and it seems like I hear more negative things about the quality of the site than positive.

Thread keeps getting updated though.
Is there hope for me? ;o

I would say hell ya! Last week I had some of my best days in my history of camming ... do it !!

JennyCouture
08-16-2015, 10:53 PM
Is SM really worth getting on at this point?

Making an effort to get on cam tonight... Been stalking this thread all summer and it seems like I hear more negative things about the quality of the site than positive.

Thread keeps getting updated though.
Is there hope for me? ;o

I would say hell ya! Last week I had some of my best days in my history of camming ... do it !!

Sonikku
08-16-2015, 10:55 PM
Hahaha awww.
That's good to hear too, Jenny!

To bad my son just woke up.

I can never win lol.

audritwo
08-16-2015, 11:25 PM
Well I picked a good time to go on a mini vacation. Wow.

EllieGold
08-17-2015, 12:51 AM
Maybe someone can elaborate assholes who I've blocked and still show up in the blocked section are back in my room chatting with me again. 2 guys tonight already. I looked in the blocked section and they are still there. (unique names).

MyRealNameIsWeird
08-17-2015, 02:08 AM
So I've checked my stream and it REPEATEDLY says I've just gone offline when I can see in the flash window next door that I'm online. Glitch reported and back to old site for the day.

If it's literally people logging on and logging off two seconds later with no delay or comment, one after the other, check your profile. It may say you just logged off.

brittany_bitch
08-17-2015, 03:43 AM
wtf is going on i have had 1 percent in paid for 3 hours the other day made 5 bucks then tonight on for 4 and had 2 percent in paid with 12 bucks what the eer living fuck is goin on i just switched to a studio and now this woow i have never had a bad day on sm ever and it keeps getting worse for me i mean as long as i stayed on be4 i made what i needed this is crazy my power gets shut off tomorrow and this is what i get

scarlettbelle
08-17-2015, 06:20 AM
THAT EXACT thing happened to me only I didn't get paid lol
It litterally froze right at the end of my show AFTER the timer ended and all my high tippers were stuck in the box it was wierd

I messaged support immediately and explained what happened because I had a feeling I wouldn't get paid otherwise. It took a while to go through but I did eventually get it. I'd made double my usual GS goal so I was gonna FIGHT for that money! haha

webcamcutie
08-17-2015, 07:44 AM
wierd why does it show me on the page if I was offline?

There was only 9 hosts online... and you're the top placement in the offline models my dear. It was when the site kept crashing and no one could stay online.

Holly_xoxo
08-17-2015, 09:16 AM
I've been disconnected 3 times in 30 minutes. Guess it'll be another site I'm on today

Blovely
08-17-2015, 10:36 AM
Maybe someone can elaborate assholes who I've blocked and still show up in the blocked section are back in my room chatting with me again. 2 guys tonight already. I looked in the blocked section and they are still there. (unique names).

Check to see if "block from chat" is checked off under black list. Sometimes "block messages" only gets checked off and sometimes the block doesn't go through.

awmvanessa
08-17-2015, 11:28 AM
The 720 settings will be officially released next week on Streamatehelp.com, and a formal email notification will also be sent to performer inmail inboxes a day or two after they are released. If you would like to try the 720 settings now, email me (Vanessa from Streamate) at modeling @ streamate.com and I will send you the files and instructions. : )

FYI: We have temporarily postponed the formal release of 720HD. You may continue to use these settings as you wish during the interim, but I am holding off on releasing the settings/instructions for now to any new inquiries. Apologies, ladies.

And also, thank you for hanging in there over the weekend. I was actually on my way to a friend's wedding/attending a wedding during the time when things went sideways... gotta love that. :/ For the most-part, things on Streamate are stable but not perfect as of yet. We are encouraging performers to continue to promptly report any new issues that they encounter: Support has been routing all issues accordingly as they are received. Thank you all again for your infinite patience.

Issabelle
08-17-2015, 11:36 AM
Vanessa, honest to god question. What do you want us to do when this happens (quotes from a page back), especially given that tech really needs to see these reports as per your own request:


I am so annoyed with streamate support.

Here is the e-mail I sent them regarding the connection issues I was having last night


Hello,

I am experiencing major connection issues.

It's August 14th 10:30 PM CST.

I am using the HD encoder with recommended settings but I have tried the other basic settings as well.

I am using an i7 processor with 2.4 ghz

I am using Chrome to stream

My connection drops periodically (usually after about 10 minutes of being online). Sometimes it will completely disconnect and sometimes it will just drop my bit rate to below 100 kbps and normally it's at 800 or higher.

My internet speeds according to two different testing sites is 65 download speed and 12 MBPS upload speed.

I am on a wired connection.



Today, I get this email back from them



Are you using wifi when streaming? If so, please connect your internet
cable to your computer. Additionally please try a different browser such as Google Chrome or Firefox. Are you trying to stream using the HD encoder? You can try lowering your bit/frame rate to 600/12. If you're not streaming in HD, you may try lowering your quality settings? this is located in the drop down menu, located above the video on the left side of the performance page.

Also, you will want to try a speedtest: https://www.speakeasy.net/speedtest/

Select Seattle as the location and give us your download/upload speeds.

If the above does not help resolve the issue please let us know and when you do please also attach a screenshots of the encoder settings, the encoder log, as well as, let us know the processor/memory specs of the computer used!

Thanks.


Streamate Performer Support



What? It's like they didn't even read my report. The majority of their response e-mail is asking me for information THAT I INCLUDED IN THE DAMN SUPPORT TICKET!!!

This should probably be in the vent thread but argh.



This is the first response I got to an identical email that included specs and screenshots:

We're sorry to hear that you're having issues starting your show.

Please go to this troubleshooting page on the Streamate help site: http://streamatehelp.com/i-can-not-start-my-show/#toggle-id-1

Follow the steps under the "Unable to Start Streaming" section to see if you can resolve the issue.

If you continue to have this problem after trying these steps, let us know! We're here to help.

If you have any other issues, you can view more Streamate help troubleshooting pages here: http://streamatehelp.com/category/help/troubleshooting/

This is the response I received after I responded to that generic email. My email was polite but "passionate":

Sorry about that last response. I'm escalating your matter now. Will be sure to let you know when we receive further word.

I have forwarded your message to the proper department. We will let you know when we receive word back.

My issue wasn't even about starting the show. It was about what happens AFTER I start my show. There've been instances in the past where a second email resolved my issue. Will it this time? I'm just not sure anymore. It's a pretty big deal that they sent out that mass email and acknowledged the issue on twitter. They probably lost a ton of money yesterday and cammers are branching out. Also the rep making an appearance in this thread inspires a little confidence. They really need to stabilize the site.



P.S. Sorry that this post is probably obscenely long with the quotes.

EllieGold
08-17-2015, 11:45 AM
I seem to be having glitches now worse than ever

1. I can't boot or block users. I have tried diff browsers, this seems to be a SM issue.
2. People who are blocked ended up back in my room.
3.I can't seem to stay connected today. I got booted twice already in 1 hour. It also took me 15 mins to connect beforehand as well.


Also, you gotta love those "mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm" guys. Decoded to "I'm going to sit here and wank in free chat and hope i see a boob!".

xoprincessremy
08-17-2015, 12:05 PM
I seem to be having glitches now worse than ever

1. I can't boot or block users. I have tried diff browsers, this seems to be a SM issue.
2. People who are blocked ended up back in my room.
3.I can't seem to stay connected today. I got booted twice already in 1 hour. It also took me 15 mins to connect beforehand as well.


Also, you gotta love those "mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm" guys. Decoded to "I'm going to sit here and wank in free chat and hope i see a boob!".



I kick them out as soon as they say that. Hah

KatM
08-17-2015, 12:09 PM
What settings should we use then Vanessa to make sure we can stay connected?! If u guys postponed the formal release of the 720HD settings now it means SM is not prepared to support them yet, right?
Getting confused again, i took yesterday off (sunday) after saturday's major crashes, now i read people have trouble again.
I wish to get on cam later on & dont even know what settings to use. I will start with the new ones & change them if it's not working & i have problems again. Due to my geo location, being soo far away than ur servers, i/us here in the EE region are hit 1st when problems occur.
Praying i'll be able to stay connected this time & make money.
Thank u for letting us know what is going on, i love u guys at SM, i love this site, is my home site, i just wish it to work; i am sure u are doing ur best to stabilize our site.
If i report glitches & i get that kind of messages people wrote about above, believe me i'll spam support with emails from all my email accounts plus the one i registered with & via my dashboard till i get a proper answer & not a copy/paste bot kinda answer ;) Much love xxx

SuperPookie
08-17-2015, 12:19 PM
My screen kept freezing which blew my chances of $. I definitely had up happy guys today. It got so bad I just went to ifriends instead.

kiki399
08-17-2015, 12:54 PM
OMFG!!! Now, I cant even get the codes for the hd encoder to stream. I click start my show and now NOTHING HAPPENS......this is getting so old already. Site worked earlier for me today and now I guess I can call it a day, this is just soooooo frustrating. Anyone else experience not being able to get the popup for streaming codes?

Blovely
08-17-2015, 01:34 PM
OMFG!!! Now, I cant even get the codes for the hd encoder to stream. I click start my show and now NOTHING HAPPENS......this is getting so old already. Site worked earlier for me today and now I guess I can call it a day, this is just soooooo frustrating. Anyone else experience not being able to get the popup for streaming codes?

I did a few weeks ago. Try selecting another option from the drop down menu on the broadcasting page then select external encoding. After I did that the streaming code box popped up.

webcamcutie
08-17-2015, 01:45 PM
FYI: We have temporarily postponed the formal release of 720HD. You may continue to use these settings as you wish during the interim, but I am holding off on releasing the settings/instructions for now to any new inquiries. Apologies, ladies.

And also, thank you for hanging in there over the weekend. I was actually on my way to a friend's wedding/attending a wedding during the time when things went sideways... gotta love that. :/ For the most-part, things on Streamate are stable but not perfect as of yet. We are encouraging performers to continue to promptly report any new issues that they encounter: Support has been routing all issues accordingly as they are received. Thank you all again for your infinite patience.

Heads up Vanessa, I was streaming today and had a lot of times in my chat where the chat would lag and nothing would go through (altho cam2cam would work fine) and then it would all come through at once, I've been kicked twice with this message, and a few times when I tried to 'start my show' the little box wouldn't come up as well as having roundtrip times of 1000-4000. I'm giving up till later but it seems to be having the same issues as before on Saturday when it crashed. I tweeted to support, and I sent in my tech complaint also and wanted to make you aware.

webcamcutie
08-17-2015, 01:47 PM
OMFG!!! Now, I cant even get the codes for the hd encoder to stream. I click start my show and now NOTHING HAPPENS......this is getting so old already. Site worked earlier for me today and now I guess I can call it a day, this is just soooooo frustrating. Anyone else experience not being able to get the popup for streaming codes?

Yup me too, looks like a Saturday morning repeat.

audritwo
08-17-2015, 02:32 PM
This can't still be happening.

http://3.bp.blogspot.com/-RQHmvIphgk0/ULZKEr1DUJI/AAAAAAAAAKg/-aj-5kW7qNs/s320/240x196px-LL-e66ddef6_reverse-1253886001_office-no.gif

JessRyan
08-17-2015, 02:40 PM
Heads up Vanessa, I was streaming today and had a lot of times in my chat where the chat would lag and nothing would go through (altho cam2cam would work fine) and then it would all come through at once, I've been kicked twice with this message, and a few times when I tried to 'start my show' the little box wouldn't come up as well as having roundtrip times of 1000-4000. I'm giving up till later but it seems to be having the same issues as before on Saturday when it crashed. I tweeted to support, and I sent in my tech complaint also and wanted to make you aware.

The lag/quiet limbo has happened to me too todat, You feel like you're in limbo in guest chat. Nothing is happening for way too long, then it's almost like it reloads and BAM. Crazzzzy
AND that little message has popped up for me too and it kicks me offline. It's happened twice today and both were when the guy tried exclusive. I'm like what??? Hope he comes back. Darn it!

sovereignv
08-17-2015, 02:51 PM
Do people reckon it's worth going online today? I went on for a bit, got logged out without streamate telling me (had to visit my own page to see I was offline), and when I was logged in it seemed like people weren't able to interact. Usually I'll have people speaking to me but people just kept going into my chatroom and staying there silently or coming in more than once like they were reloading the page... I don't know. Even people I'd done shows with previously weren't interacting.

All I wanna do is convince horny deviants to give me their money in peace. Is that so much to ask?

PhatGirlDynomite!!!
08-17-2015, 02:55 PM
Just watched a 45min block guy who sent me an email asking when i was gonna be on. Well I was on. He popped in....and then he popped in again...and again again again. He says he loves me. Sitting here hoping love is eternal because I'm praying like hell he doesn't give up. Oh wait I just got disconnected while writing this. Streamate thinks love is overrated apparently. Seriously its like watching money go down the damn toilet.

audritwo
08-17-2015, 02:55 PM
I'm just gonna go on and try. I need to work. Just not gonna do any gold shows until I feel it's safe.

JessRyan
08-17-2015, 03:05 PM
hmmmm, this reminds me of that Thursday a month or so ago when everything fell apart!
YiKes! I've been booted offline 3 times now! The error "lost connection" message comes from SM end. I was rolling right along too ...no problem for 90 min...and then this. I'll keep trying. Just keep swimming

JessRyan
08-17-2015, 03:30 PM
Damn! Usually I'm the lucky one with no problems, but a guy took me exclusive. a few seconds into it he asked for phone, I turned it on for him quickly. I usually offer phone in exclusive and have it turned on from the get go, but didn't this last time I logged on because I wondered if the phone had anything to do with the issues. I kept on with my exclusive for 6 min...he never called. I was worried..no chat or anything...then I heard the door slam. I looked up his time with me...31 seconds! My chat said I was till streaming, the 30 second countdown was going...THEN my phone rang as if he was calling me! Then I finally logged offline. Logging back on to SM without offering phone. That is crazy. Maybe it will work this time??

audritwo
08-17-2015, 03:32 PM
My placement is all over the place.

sovereignv
08-17-2015, 03:35 PM
Looks like they've changed the front page placement for european IPs back to what it used to be, at least for the time being...

audritwo
08-17-2015, 03:36 PM
My placement is fucked right now. I'm usually top two rows now im on the second page on cammodels.com I"M PISSED. I made $1860 last week....

audritwo
08-17-2015, 03:43 PM
Fixed it, logged out 6 or 7 times seem to kick it back to it's place.

SoloDesire
08-17-2015, 03:45 PM
I am also unable to stream. The first time I couldn't get the encoder url to pop up...then when it finally did, I streamed for 10 minutes before noticing the one person in my room stopped responding and no one else was coming in...checked my cammodel link and it's showing I'm offline. Logged out and tried again...the encoder url isn't popping up again. Might not be camming tonight!

JessRyan
08-17-2015, 03:49 PM
every time i get an exlusive of course the guy want the phone, i turn it on and then nothing...i go the show...yeee haww...after 5 or 6 min hear the door slam, the countdown starts...i check the chat log, a min in exclusive?? THEN the phone SM service rings!! No phone now it's jinxed.

TrifilinCamHo
08-17-2015, 04:12 PM
http://www.reactiongifs.com/r/wtfih.gif