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Issabelle
08-21-2015, 12:14 PM
I had the same nagging thought in the back of my mind that the bonus was just put in front of us to keep us online, but I really wanted to believe they fixed this shit. They haven't. I truly believe Liz when she said she thought the issues were fixed. This isn't on her--it's on the fucking technical department that's lying to her, us, and the customers. Whoever the fuck is in charge deserves to be fired--NOW.

I'm having customer after customer say 'let's go private,' log out of my chat, and not end up in private/exclusive. Regulars who always go when they say they will. That's bullshit. When they finally are able to send me exclusive requests, it takes 10-20 seconds for the box to pop up and the paid chat is lagging 10-20 seconds + choppy stream. It was crystal clear in free chat. What the fuck gives?

Worse still, the problems are intermittent. From 5-8 a.m. PST today, I made bank with only a single disconnect in a show right at the very beginning (and I'm not totally sure it was one). 8:01 a.m. hit, and glitch city started right the fuck up. How the hell are these problems intermittent? Too many models online? Because if your servers are struggling to support 1300 models online and 1600 causes errors, you probably shouldn't offer a bonus to get us online in the first place!

Next--model support blows, nothing new. What IS new and just makes me livid? I had THREE--count them, THREE--customers in my chat room who are regulars today. They reported problems. I directed them to live chat support. They stayed in my room during the time they were having issues (declined from entering private, disconnects, or being told the card was 'invalid' when it's a level 3 spender who HAS CASH!) and ALL of them were treated poorly. One of them had support ask if he was sure he was connected to the internet and that it wasn't HIS connection. FUCK YOU ASSHOLE! YOU DESERVE TO BE FUCKING FIRED! YOU DO. FUCKING. NOT. TREAT MY REGULARS THAT WAY! I'll take them right along to MFC WITH ME if this continues, because my fucking customers deserve a hell of a lot more respect than that crock of bullshit!

Wait, wait, wait, I know--maybe it's on my end. News flash: it's not. Stop feeding me that crap. I'm not using beta settings or whatever the fuck because I have been using the HD720 settings at a 2000 bitrate for several months without issue. And it's not my customers either, because they all report that my feed is crystal in free chat and immediately starts to fail when they go paid. If anything at all, I'd really prefer the other way around. I can't do shows in free chat and customers shouldn't be charged for a feed that's so poor. You owe them fucking refunds. And yes, I've personally reported every disconnect via the proper channel, so I expect my customers to tell me that they got one damnit!

Katy and I were speculating this morning. Simple fact: we haven't done the HD720 roll outs and, regardless, the changes to the settings are on the model's end. At worst, you need to program in a new placement algorithm. That does not lead to these sorts of problems site wide, so it doesn't have anything to do with the new settings. SM has refused to identify what the actual problem is, but we theorized it may be new features entirely that haven't been discussed. My personal pet theory involves the KinkLive take over, as KL sent out an email on July 31st that they had found a platform and were working to integrate. SM is supposed to be that platform. Issues started popping up for most models right around that time. 2 + 2 = ...? Sure, it may not be that, but you owe your models a proper explanation of what this nonsense is and not some bullshit 'it's the beta settings' or 'we've identified this mysterious problem and corrected it.' You haven't.

UGHHHHHHHH.

I'm going to drink now.

shysara79
08-21-2015, 12:24 PM
You would think that a site that takes upwards of 70 % from its models would at least keep their models content and working on a stable platform! Why is it that other top camming sites do not have these issues, yet SM seems to have a new one every week? If I was a paying customer that enjoyed cam sites, I would take my business elsewhere since I am spending top dollar on a site with poor quality. With all the glitches, poor stream quality etc, what makes a member stay on SM with its private based system when they can hop on over to another site and see what they want in high quality for free?

Issabelle
08-21-2015, 12:25 PM
You would think that a site that takes upwards of 70 % from its models would at least keep their models content and working on a stable platform! Why is it that other top camming sites do not have these issues, yet SM seems to have a new one every week? If I was a paying customer that enjoyed cam sites, I would take my business elsewhere since I am spending top dollar on a site with poor quality. With all the glitches, poor stream quality etc, what makes a member stay on SM with its private based system when they can hop on over to another site and see what they want in high quality for free?

Fucking million dollar question right there and SM is doing a good job of testing out exactly where that breaking point lies right now...

"There's no site like ours." Yeah, fair enough, but when the reason why is "because it never works consistently," you really shouldn't be bragging about that.

audritwo
08-21-2015, 12:29 PM
NEWSFLASH: Treating your models like they are idiots and trying to one over them does not equal happy models. You can say that you aren't trying to pull a fast one, but lack of communication on the subject is the catalyst to people having to make their own assumptions. Don't try and placate us by saying it's fixed when it clearly isn't. Don't say 55% on multiple platforms only to then say it was a mistyped tweet. (just to be clear I'm perfectly happy with the 42%.. I just mind the clear lack of coordination within SM itself that seems to constantly be happening)

It's dumb to think they are smarter then us. We are pretty hard cookies. We tend to see through bullshit really quickly. It comes with the job.

Chellyinparadise
08-21-2015, 12:32 PM
Hello all.
New here, its nice to meet you all. I have been reading the posts and have been a long time cam model on sm. I have been reading and watching for awhile anonymously but wanted to say hi and say that this is very disheartening working for so long and seeing so many problems still happening. Its hard when you want to work but just cant no matter how much effort and time you put in. I am still experiencing issues and its sad that customers that were great regulars who spent alot on the site are leaving and its not because of you or your performance but because of all the problems on the site.I agree with you all here, I really wish sm had better support as well as far as responding quicker so issues could be fixed right away if we had live support but instead if its really bad then we have to log off and wait days sometimes for things to be corrected. I really dont want to leave the site, i do love sm, but if the customers dont stay then we cant make money. We all have bills to pay and we depend on the site to work properly so that we can make the money not only for you but for us as well. If the customers get booted out of pvts like its been happening lately they wont pay to do another show. I hope that sm gets the issues fixed so that we as models can work without all the problems that have been happening lately. I really hope that things go back to the way it was before all the problems weve had lately.Im trying to have faith and hope that it will be fixed but im starting to lose hope with this all continuing.
I hope things get better , thanks for listening.

IllyriaStorm
08-21-2015, 12:40 PM
I'm just worried because if Streamate just doesn't do it for me, I don't know where I'm going to work...like i said, I've only been doing this ten days and I'm still intimidated by the token sites like MFC. I kind of needed Streamate to work!

Issabelle
08-21-2015, 12:41 PM
I suppose, if all else really fails, I can indulge myself in a day trip up to Seattle. Might stop by the home office. Might bring a whip. Might crack it over the heads of the technical department while screaming bloody murder until they fix their shit adequately. I'll let you know if that happens so you can all forward me any 'personal' messages you'd like delivered.

Chellyinparadise
08-21-2015, 12:46 PM
I'm just worried because if Streamate just doesn't do it for me, I don't know where I'm going to work...like i said, I've only been doing this ten days and I'm still intimidated by the token sites like MFC. I kind of needed Streamate to work!

I hope they listen to us and make this right. Try to hang in there, hopefully it will all get better.

IllyriaStorm
08-21-2015, 12:50 PM
I hope they listen to us and make this right. Try to hang in there, hopefully it will all get better.

Thanks, I really appreciate that! I'm so glad I found this community, even in the midst of a shitty situation. I think I'll just take the rest of the day off and maybe tomorrow too and see how things go. Start agsin on Sunday, hopefully things will be better by then...

Chellyinparadise
08-21-2015, 12:57 PM
Also it would be nice if sm rewarded the models who worked so hard and stayed with them for so long maybe a percentage increase after so long being with them? That would be an awesome incentive to stay with the company and work harder, maybe give that some consideration sm?
Just a thought i wanted to speak outloud to sm if they read this. What do you girls think?

IvyAdams
08-21-2015, 01:00 PM
Damn, Phatgirl that reminds me that I need to stop being lazy and get verified.

PhatGirlDynomite!!!
08-21-2015, 01:02 PM
Damn, Phatgirl that reminds me that I need to stop being lazy and get verified.

LOL it takes two mins if set up a time with Loveshooks

JessRyan
08-21-2015, 01:09 PM
you're streaming right now Ivy! At least you'd have some traffic with Loveshook stopping in...IF she can get in LOL

TrifilinCamHo
08-21-2015, 01:13 PM
I would be more willing to overlook the constant nightmare montage of technical issues from the last two weeks if there was some more transparency. Like, if the site is effed up then just TELL US that it is. Maybe give us a general idea in regards to what is going on, as opposed to radio silence punctuated with some sort of misleading, half-assed gesture that appears to be moot anyways since the site is like basically still not operable.

I can handle making like 40% less than usual for a few weeks, but when I'm wasting time that could be spent either working elsewhere or enriching my personal life outside of work, I start getting super pissed. Just keep us in the loop about what is going on and what to expect and we can roll with it, we're camgirls and therefore pretty resilient.

MistressX
08-21-2015, 01:31 PM
This is RIDICULOUS. Where is Liz now? Why are they telling us the issues are fixed when obviously theyre not???? What the hell?

Issabelle
08-21-2015, 01:32 PM
Oh look--a slew of random troll tags has now appeared. I'd ask if this day could get any worse, but tempting fate is just not a good idea at this point. And also, what the fuck sort of nonsense is 'notasizequeennat' as a tag? Oh, yes, the loser who showed up in my room trying to get free dirty talk regarding my preference in dick size (at least average, with working knowledge on how to use it--just for the record) and then got pissed when my answer wasn't 'oh, yes, bb please send me pictures of your (imaginary) giant dickie wickie. It'll make my tiny whore pussy dripping wet.'

Are we all totally sure it isn't a fucking Monday? Has it just been Monday all week and no one has seen fit to inform me?

IvyAdams
08-21-2015, 01:32 PM
LOL it takes two mins if set up a time with Loveshooks


you're streaming right now Ivy! At least you'd have some traffic with Loveshook stopping in...IF she can get in LOL

LOL omg I know this is my point. Epic fail. I am getting on it!

euro_princess
08-21-2015, 01:38 PM
Oh look--a slew of random troll tags has now appeared. I'd ask if this day could get any worse, but tempting fate is just not a good idea at this point. And also, what the fuck sort of nonsense is 'notasizequeennat' as a tag? Oh, yes, the loser who showed up in my room trying to get free dirty talk regarding my preference in dick size (at least average, with working knowledge on how to use it--just for the record) and then got pissed when my answer wasn't 'oh, yes, bb please send me pictures of your (imaginary) giant dickie wickie. It'll make my tiny whore pussy dripping wet.'

Are we all totally sure it isn't a fucking Monday? Has it just been Monday all week and no one has seen fit to inform me?

Can't be Monday, looks more like Wednesday. Monday rains with money from sad customers. For sure, not Monday.

JessRyan
08-21-2015, 01:40 PM
I'm getting a few privates and exclusives. Everything else is going just fine. No glitches thank gawd. My only complaint is ZERO traffic. I mean noticeably bad.

audritwo
08-21-2015, 01:45 PM
Yeah, same here. I haven't broken 10 people in my room most of the day. It's usually like 5 or less all day so far. They've done a great job at driving customers away with all of this that's for sure.

Chellyinparadise
08-21-2015, 01:46 PM
Thats the thing, we know how to convert traffic into paying customers but when the traffic is almost non existent its nearly impossible.

JessRyan
08-21-2015, 01:50 PM
if you get someone in your room it's probably a fellow camgirl looking to see if you have anyone in your room

audritwo
08-21-2015, 01:53 PM
if you get someone in your room it's probably a fellow camgirl looking to see if you have anyone in your room

I've had 3 so far. hahaha

SM_CamGirl
08-21-2015, 01:59 PM
i have 2 free users in my room .... 0 guest !!! i feel im in the middle of nowhere

audritwo
08-21-2015, 02:08 PM
I really feel for everyone who's not on the first page. It's a fucking ghost town right now.

princessivy
08-21-2015, 02:10 PM
Is it just me or is the home page slightly different?

Edit: Just me. The "login" button was in a different place I swear, but I was probably hallucinating.

webcamcutie
08-21-2015, 02:24 PM
It really does start to feel that the 'bonus' is just a ploy to get us online so they can continue to fix their glitchy site. Since the bonus has been active I've invested more hours than I usually do and made less and had nothing but complaints from good time long term clients. Guess what, even the cam2cam and the clients cams go pixelated too! Here I thought it was just me.. the whole WORLD must have shit internet except for SM I'm starting to think. *rolling eyes* but because I have no other option, I'll pathetically sit here and feel like I'm working for Imlive all over again (never thought it could go back to being that bad, but I'm standing corrected all last night and day today..)

TrifilinCamHo
08-21-2015, 02:27 PM
In Guest Chat right now like

http://i.imgur.com/BSfIjJo.gif

pixiepower329
08-21-2015, 02:28 PM
I really feel for everyone who's not on the first page. It's a fucking ghost town right now.

Feel bad for anyone not in the first 5 or 6 rows. I'm consistently first page, but closer to the bottom than the top... I swear I just saw a tumbleweed on my bed.

audritwo
08-21-2015, 02:31 PM
It's official, regs can't take me to exclusive :D :D :D :D :D

This is what happens when someone tries taking me to exclusive

http://i.imgur.com/mEozlGG.png

I get the alert, accept it. And I get stuck in limbo.

PhatGirlDynomite!!!
08-21-2015, 02:39 PM
Current tv gold show isnt adding up correctly?

webcamcutie
08-21-2015, 02:42 PM
I'm getting a few privates and exclusives. Everything else is going just fine. No glitches thank gawd. My only complaint is ZERO traffic. I mean noticeably bad.

No traffic because they can't connect properly. Many times when I try to click on rooms and check it says the models are already in private when they aren't. The site is seriously still messed up.

webcamcutie
08-21-2015, 02:43 PM
i have 2 free users in my room .... 0 guest !!! i feel im in the middle of nowhere

Maybe we're all camming from Mars thats why no one can connect to our rooms?

JessRyan
08-21-2015, 02:43 PM
It's official, regs can't take me to exclusive :D :D :D :D :D

This is what happens when someone tries taking me to exclusive

http://i.imgur.com/mEozlGG.png

I get the alert, accept it. And I get stuck in limbo.

that was happening to me mon and tue. They guy would finally pop in exclusive when I hit my break button. My status was "on break" he said it was telling him that too. I didn't have a countdown break timer tho. We chatted, he saw me just like exclusive, then after a few minutes I told him I was gonna to log out in case he was being charged. He was charged too! But he ended up taking me private which worked fine.

webcamcutie
08-21-2015, 02:44 PM
In Guest Chat right now like

http://i.imgur.com/BSfIjJo.gif

Seriously made me LOL, I needed that after the shit day I had, thank you!!

BluJ
08-21-2015, 04:23 PM
Anyone else annoyed that the bonus ends at 11:59pm GMT the 25th and Streamate is still having huge issues at times? I'm just getting fed up with everything after last night. This has been going on two weeks. The site is not fixed. So do not tell us it's fixed when we clearly see it not. My bitrate and roundtrip is still all over the place. Streams are so choppy AT PEAK TIMES!

This bonus week was an incentive to probably keep us online while they still try to fix it. I do appreciate it, but I wish they would implement it when EVERYTHING HAS BEEN FIXED. So it's fair, and it doesn't feel like we are slaving away on a broken site making nickels and dimes.

This has been going on for over two weeks!! The three years I've been working on SM, this has never happened. And the time I need Streamate to be working because real life, yo. It's letting me down. Thanks.

On top of that, when it was broken, and we were reporting it, support was making it seem like it was our problem and making us go crazy. I really really really want streamate to have better support for us. We shouldn't have to wait 24 hours for a response. We should be able to have a 24/7 chat support too or a freaking number to call. We are your money makers, we should have better communication with the site instead of sending our problems to Liz or Vanessa so they can actually do their jobs instead of focusing on our issues that support should be capable of handling.

Echoecho! Nothing to add, just wanted to emphasize the fuck out of everything she said. Especially the model support, even LJ has a chat.

pixiepower329
08-21-2015, 04:27 PM
You know its been a bad day when your Hitachi has been massaging your back more than your clit... just sayin.

gingerstripper
08-21-2015, 04:57 PM
so where is the pay adjustment thing.... its gone all i see is download CVS Summary and download CVS details did they move it!?

Issabelle
08-21-2015, 05:07 PM
so where is the pay adjustment thing.... its gone all i see is download CVS Summary and download CVS details did they move it!?

They said it will appear within 24 hours of the end of the pay day, so don't expect it before 8 p.m. EST tomorrow night.

8/21 bonus will appear by 8:00 p.m. EST 8/22
8/22 bonus will appear by 8:00 p.m. EST 8/23
8/23 bonus... etc.

IF shit is on time. IF. Because they owe me $50 in bonus money right now and I had BETTER get it after the morning I had.

SweetieBitch
08-21-2015, 05:10 PM
They said it will appear within 24 hours of the end of the pay day, so don't expect it before 8 p.m. EST tomorrow night.

8/21 bonus will appear by 8:00 p.m. EST 8/22
8/22 bonus will appear by 8:00 p.m. EST 8/23
8/23 bonus... etc.

IF shit is on time. IF. Because they owe me $50 in bonus money right now and I had BETTER get it after the morning I had.

Yeah, still waiting. I worked from 9pm to 5am PST last night through this morning and haven't seen my bonus on the earnings report yet.

Report back if/when you see it!

MistressX
08-21-2015, 05:20 PM
Ok, I finally logged on. I have been online for the past couple hours. I lowered my rate and switched up my background... aside from very low traffic, I have actually done quite well for myself. I have managed to keep up my 30/hr normal (but compared to some of you thats fuckall). I guess i dont quite understand the dynamics behind the placement? how do you get better placement and what hurts it? I couldnt even find myself 3 or 4 pages in, I am that far down...

Hopefully it keeps up. Knock on wood I havent had any of the issues from before. And heres hoping my hourly average creeps closer to 100 lol

AvaLove
08-21-2015, 05:31 PM
http://i60.tinypic.com/11v6rft.jpg

Here is proof the site is not fixed. SM kicked out three guys at the same time.

Issabelle
08-21-2015, 05:47 PM
Yeah, still waiting. I worked from 9pm to 5am PST last night through this morning and haven't seen my bonus on the earnings report yet.

Report back if/when you see it!

You wouldn't have seen it yet. The bonus for the day of 8/21 (during the time you worked) will not appear until TOMORROW night. SM runs on GMT time, meaning 8/21 for them ran 5 p.m. PST on 8/20 and ended about 45 minutes ago at 5 p.m. PST on 8/21. They said the adjustment would be made by 8/22 at 5 p.m. PST, give or take. I'd love to see it appear already, but it's SM and right now they can't even keep members in private properly. Getting bonus payments applied early? LOL!

SweetieBitch
08-21-2015, 06:12 PM
Gotcha. I just hope that whatever we make before cut off on Saturday will have the bonus applied during this pay period... I have a goal from last night and tonight that includes the bonus, so I am expecting to receive it on the next paycheck. (Since they don't issue paychecks until Wednesday I assume this will be enough time for them to work out the bonuses from this week.)

IvyAdams
08-21-2015, 06:14 PM
Do you guys think that the saturday bonus will appear on this weeks check or next weeks??

audritwo
08-21-2015, 06:17 PM
Still haven't gotten it. Did they forget to implement it?

audritwo
08-21-2015, 06:20 PM
Do you guys think that the saturday bonus will appear on this weeks check or next weeks??

Probably next week.

Kitcatt
08-21-2015, 06:23 PM
Ah, good point. Would todays/tonights work bonus (friday) even show up on our check this week since they aren't paying it until 24 hours later? (tomorrow after the end of the pay period)

SexyLittleThing
08-21-2015, 06:45 PM
Did any of you get the bonus?

Issabelle
08-21-2015, 06:51 PM
LADIES! AS PER THE DASHBOARD ANNOUNCEMENT, SM HAS UNTIL 8 P.M. EST TOMORROW TO ADD THE BONUS FROM 8/21 TO OUR PAID EARNINGS TAB!!!!

I know, I know, we all just want to see it now so we can believe that it's happening. Ditto and agreed times a million. That said, I will reiterate my statement from earlier--if they can't fix the damned site quickly, they sure as hell won't be early with the bonus earnings.

I'm just reminding you all to quell any potential panic. Please don't slap me. *hugs*