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CatBBW
02-19-2016, 03:37 PM
Does anyone know how often you need to log into SM and/or stream in order for your account to remain active? X

I did cam sessions back in April 2015 and then didn't do any more ACTUAL cam sessions again until about 3 weeks ago. BUT I did try to log into my profile roughly once every few weeks. I didn't lose my profile - although I did get a warning ONCE that I needed to log in/stream or my account would be closed. Try doing this. And once in a while, start streaming for about 2 -5 mins before logging off again. This kept my own account active with no actual 'camming'. Hopefully will keep yours going until you're ready to come back. Best wishes for the imminent life change! <3

scarlettbelle
02-19-2016, 03:47 PM
The phone service has not worked for quite awhile now. Is this site wide or just me? I always have the option turned on but out of 50+ sessions almost all of them say it's not available when trying to connect.

I've used it a few times per week since the new year. I've had a glitch with it where it won't connect on the first try. But it does work if they call again. I actually had a customer explain it to me, so it's definitely happening with other models.

DeepThoughts
02-19-2016, 11:19 PM
^^^ I suspect model2016 is not american but from somewhere else?
E. europeans do this most of the time as no SSN's here but just ID's.
An american studio would not use another's model's SSN in this manner but someone outside USA most probably.
Dont know how SM or even Liz would take into consideration this issue if an email is sent from another address other than the registered address for that account?
I know they favor studios over modelss but depends a lot on the exact situation.
Maybe u give more details about ur location original poster?

^^ This is true Kat but then wouldnt she also not be allowed to sign up independently on SM? I thought the E. Euro girls were forced to work under studios.

KatM
02-20-2016, 03:40 AM
^^^ Nobody forces e.euro girls to work under physical or virtual studios on SM at least (flirt4free does this with e.european models, when i signed up with them they allocated me to a virtual studio in prague lol and offered me 23% pay).
It happens the girls find out about camming from studio's adds and join a studio either physical or virtual then the studio is giving them a hard time working independently on SM cause of SM's policies.

I cam independently at home and started to cam on SM on my own signing up with them directly so is possible to work independently.
It's a 22 catch situation here cause i see both points of view: a physical studio invest in training new models to cam, offer them all equipment needed (pc, internet, camera, software to splitcam, whatever else needed), cam space, comfort & tech. assistance 24/7, all these cost money for the studio then later on the model says "i want all the money to myself, dont want just a cut" and wanna leave the studio but she does not realize she will not be able to start working on her own on SM at least.

Is not fair for legal/ good studios to loose the models after they helped them become successful but it's not fair either for a model to be forced to stay and work in a studio for a low cut cause most studios are greedy.

Depends a lot in which country all these happen cause laws are different in e.europe for each country, in some countries camming is NOT legal, in some is legal and in some is in a gray area, in my country camming IS LEGAL so here a model can call the authorities if she is harassed/ forced to work/ not paid, so on but where camming is illegal she does not have too many options cause she risks to be prosecuted, same applies for studio bosses and we all know in some cases these guys are bad, they exploit girls and some are minors. As i said, it matters a lot where things take place.

I suspect this guy mentioned above uses another girl who looks similar to work on that account while SM is not aware of the situation, the only thing the OP can do is email SM support or Liz and ask them to check on that account to see if the person is the one in ID picture. But our model in here wants that account back to her with all favorites and all which is not going to happen anyway, even the studio releases her she will have to wait several months before starting independently and it will be a new account then. That guy will not release her or give her the account, her only choice is to contact SM, explain situation and see what can be done about it.

JoyKitten
02-21-2016, 11:06 AM
Anyone know how long Twitter @Streamate has been suspended?

Nocturnelle
02-21-2016, 11:12 AM
I plan on finally camming on my account soon and I was wondering if new american models were under the 3 week delay? If I work between now and the payment cut off on Saturday, will I have a check sent out Thursday March 3rd?

JoyKitten
02-21-2016, 11:37 AM
re: guys on SM who say they want to meet etc....do they ever convert to being a PAYING CAM CLIENT, or am I doing the right thing by banning them as soon as they ask?

I don't ban anyone unless they are disrupting my free chat, or being a PITA in a group session & they don't respond to my asking them to stop the disruptive behavior. For the most part, I simply ignore them.

Obviously they've found you attractive enough to ask the question about meeting, so why limit your earning potential by banning them? I have regulars who repeatedly ask to meet me in person. I take it as a compliment, & repeat as often as necessary that I could lose my camming gig or whatever other reason you give for not doing so.

KatM
02-21-2016, 12:00 PM
Now look at this guy's message, his expiration date reached the limit, he's blocked now!

Nobody gives me ultimatums u prick!
I am not even in the city/place u think i am Buhahaha!

ETA: Deleted the picture just in case

JoyKitten
02-21-2016, 01:50 PM
Now look at this guy's message, his expiration date reached the limit, he's blocked now!

Nobody gives me ultimatums u prick!
I am not even in the city/place u think i am Buhahaha!

44279

Me, I'm not seeing an ultimatum, but rather desperation. Personally, I wouldn't ban him, 'cuz I just see more money rolling in by allowing him to stay on your payroll.

He may want you in person, but he's only going to have you on cam.
As you said, he's not going to ever be able to find you in real life. He's no threat, just an annoyance.

In sales training they say, 'It's easier to keep a current customer rather than go find a new one." I've certainly found that true.

Ultimately, it's his choice at your rebuffing his requests to meet, to either keep paying for online time, or give up and go spend with money on cam or in real life, with someone else. I'd keep him around until he's bored with the chase. But that's just me.

KatM
02-21-2016, 02:54 PM
^^^ Right Joy, this is just a small example of him being pushy to meet, the exclusives we had, he insisted a lot on meeting, he typed his phone number in my chat room, my only worry is, i dont want to get in trouble with SM cause he keeps talking about meeting, typing phone number and asking me to call him NOW, he does not sound like he'll spend again but keeps writing and asking to meet.

Believe me, i have a lot of experience with these guys, i feel when one of my guys does not want to spend anymore, what i dont know is SM's reaction on these paid chats and emails, do they ever suspend models for talking about meeting up with members or because the members became pushy and started to give phone numbers and all?
This is my only concern, the ultimatum i am talking about is the phone number he gave me that i blurred in the picture, see the last line?
There is his phone number and he insisted in another exclusive we had that he wants my phone nr and he gave me his. I told him i cant take his phone nr, i am not allowed but now he sends it in my inbox 'black on white' for SM to see.
Even he comes back in paid chat, i dont want to put up with him anymore, is very stressy when they become this pushy, i rather not deal with them anymore.

ETA: Ok, i unblocked from chat only two guys, this guy & another one who did something similar, pity i cant block them in freechat but it's ok i guess, i work Classic chat so others cant see if they come in and start to type who knows what in my chat room.
But then again, in this kind of situation, having more details from me regarding this guy, u still believe he'll keep spending?!

The other guy i blocked and just unblocked from chat came up with a sob story of why he cant spend 'at the moment', apropos to the 'sob story' thread in here, he claims he been very sick bla bla bla & he needs time to recover financially & physically (he did not get surgery on his cock u know LOL) but he keeps writing how much he loves me & wants me next to him bla bla bla.
Seriously, they really expire at a point.

Issabelle
02-21-2016, 03:57 PM
While you certainly can string along some dudes who hold out hope of meeting for months upon months, eventually the gig will be up and they'll demand to meet or leave. That said, encouraging this behavior--even if it's just by ignoring them or saying 'maybe someday'--is what gets girls overly zealous admirers/borderline stalkers.

I have had a half dozen clients who have spent several hundred to thousand on me over the course of months to years that eventually start spending tons of time camped in free chat and almost no time in paid chat. They may think that they've spent enough to be 'friends' who can just chill instead of paying for time while they stroke their dicks (because lord knows--they are still stroking) or they may think they've spent enough that they're entitled to free entertainment. Either way, they aren't spending and, therefore, they are not worth my attention. Yes, I could try to get their focus back into private--and I do for a while--but once they've made it clear that they've mentally moved themselves from 'paying customer' realm into 'buddy buddy/entitled prick' realm, I'm done attending to them.

Ex. I had to lay down the law with a former reg because he'd pop in my room every shift to chit chat, ignore me when I asked if we were doing a show, say 'brb' at some point, leave for 10-15 minutes, and come back to shoot the shit again or just not come back, all while not spending for almost 2 months. He used to spend biweekly. Guess what? He finally admitted that he was just chilling in my room while he waited for his favorite pregnant model (impregnation fetish dude) to be free. Every damned time. I'm not the Reserved spot in the parking lot while you wait for your actual order jackass.

Your mileage will obviously vary, and it is easier to attract a former customer back sometimes, but the thing about porn, in my experience, is that it offers variety from the normal at the click of a button. Part of our income will always come from regulars, but at least half of mine comes from first time spenders on any given nights. It would be folly to focus so highly on getting a potentially expired regular into private that you ignore the new members who still find you to have that 'new model smell.'

KatM
02-21-2016, 04:19 PM
Exactly what i feel on this matter myself Issabelle, these guys will only create issues for me and frustration, the 1st guy i blocked a while ago was doing exactly what ur preggo fetish guy was doing in ur room, checking on me constantly, coming in talking to me making me think he's going to pvt but then leaving saying all kind of stuff same like in ur case "brb or phone call or someone at the door or kids woke up or need to walk the dog or pc is acting up" or just leaving w.o a word and checking back again while not paying anymore, this for weeks. Also sending messages of how much he wants me, so on. GTFO dude, u expired.

Also, let's remember, camming is not 'regular sales job' but a very specific kind of sale, these customers are different than any others, they customers but with very specific needs and behavior. Thanks for input, i'll block them back because i now have the confirmation i did good to block them. I am not very fast at multi tasking and need to focus on potential paying members not give my attention to deadbeats. xxx

bigbootyjudy1
02-23-2016, 09:56 AM
Hello ladies.Did you guys received your payoneer payment from streamate .I usually get it on Tuesday for some reason its late.Is there a holiday i dont know about ?

TrifilinCamHo
02-23-2016, 10:29 AM
Hello ladies.Did you guys received your payoneer payment from streamate .I usually get it on Tuesday for some reason its late.Is there a holiday i dont know about ?

I got mine today.

bigbootyjudy1
02-23-2016, 11:31 AM
I got mine today.

Thank you hun.Let me call them cuz i dont play about my money.

Vlodina
02-23-2016, 11:48 AM
Hello ladies.Did you guys received your payoneer payment from streamate .I usually get it on Tuesday for some reason its late.Is there a holiday i dont know about ?

Not me. Lately it's been arriving on Wednesday, still very within the timeframe they give.

Sunnylexie
02-24-2016, 02:23 AM
Hi ladies, sorry for the dumb question, but I've been off SM for a half a year so I'm sorta lost now. Could anyone remind me how the Streamate photo galleries work now? Will I be able to add photos later to existing albums, or they get closed for editing once ready? I want to make a few albums with the toys and props I have, but I don't remember the way the SM photos work: I just remember it's really dumb and you can fuck your album up irreversibly lol.

Also, it's not like free video gallery is a thing anymore, is it?

Sally Says
02-24-2016, 06:21 AM
So if you have a guy in free chat is there any incentive to try and get him to add a card? Can you give him your cam model link to sign up?

sovereignv
02-24-2016, 07:18 AM
Hi Sally,

You can't post your cammodels link in the free chat unfortunately.

http://streamatehelp.com/cammodels/

"Where to Post Your Cammodels Link

You should NOT post your Cammodels link in Streamate chat, or try to send existing Streamate members to there. You will not earn extra from these visits, and sending Streamate customers to other websites (even your Cammodels site) is against the rules.

Outside of the Streamate site, you can post your Cammodels link anywhere on the web. Remember that the more people who see it and sign up for Streamate, the more you earn. If you have existing fans who aren’t already members of the site, make sure to point them to your Cammodels link to sign up!"

What's the incentive to make free chat users register their credit card for you? IDK. The idea that they'll spend on you? I've heard that the amount of free chat users you manage to "convert" is tracked somehow and that if you're good at it this improves your placement.

KatM
02-24-2016, 09:01 AM
Hi ladies, sorry for the dumb question, but I've been off SM for a half a year so I'm sorta lost now. Could anyone remind me how the Streamate photo galleries work now? Will I be able to add photos later to existing albums, or they get closed for editing once ready? I want to make a few albums with the toys and props I have, but I don't remember the way the SM photos work: I just remember it's really dumb and you can fuck your album up irreversibly lol.

Also, it's not like free video gallery is a thing anymore, is it?

Hey hi, glad to see u back on SM, how u managed to get back if u dont mind me asking? They paid u that 2k something u made there when ur account was suspended or so?
About the albums, looks like u cant add new photos to older albums and about videos, i never had this option available to me.

Also, i am wondering if some models have the option to change profile pictures very fast looking like they run a slide show or something?
I mean, just now i am looking up SM 1st page 1st rows and see 3 different profile pictures from the same model, changing very fast, they are not live pictures (non-static profile pictures) cause these pics are photoshoped/edited, i know in my case it takes hrs for a profile pic to change even it was approved before and for a totally new profile pic it takes longer, a day or so. Looks like not all dashboards/accounts have the same features huh?

Glamourmilf
02-24-2016, 11:06 AM
Hey hi, glad to see u back on SM, how u managed to get back if u dont mind me asking? They paid u that 2k something u made there when ur account was suspended or so?
About the albums, looks like u cant add new photos to older albums and about videos, i never had this option available to me.

Also, i am wondering if some models have the option to change profile pictures very fast looking like they run a slide show or something?
I mean, just now i am looking up SM 1st page 1st rows and see 3 different profile pictures from the same model, changing very fast, they are not live pictures (non-static profile pictures) cause these pics are photoshoped/edited, i know in my case it takes hrs for a profile pic to change even it was approved before and for a totally new profile pic it takes longer, a day or so. Looks like not all dashboards/accounts have the same features huh?

I use this feature. Everytime you upload a static bio pic, it stays in your personal gallery. During your shift, you just change it to the one u want.

Sunnylexie
02-24-2016, 11:33 AM
Hey hi, glad to see u back on SM, how u managed to get back if u dont mind me asking? They paid u that 2k something u made there when ur account was suspended or so?

I requested Liz they closed my very first account as well. She told me I had to wait for 6 months since my last streaming on my very first account if I ever want to reopen, and so I did. Then I just reapplied. And yes, they paid me all they owed me from my previous account, and even were so awesome as to transfer the followers from it! Long live SM!

KatM
02-24-2016, 01:47 PM
I use this feature. Everytime you upload a static bio pic, it stays in your personal gallery. During your shift, you just change it to the one u want.

Of course i know i can switch between the pictures i previously had as a profile picture but at a point SM changed things around & it took longer to update as before it was updating instantly.
I mean if i change my bio pic with a pic i already had approved as a bio pic it wont update right away, it can take half an hr or so, what i meant in my original post is, i saw 3 different profile pictures of the same model changing one after the other in a matter of minutes when the main page refreshes so it makes sense to me, for some models is either updating faster when they change the profile pic manually or have the option to rotate the pics automatically like in a slide show. Does it make sense at all?

KatM
02-24-2016, 01:54 PM
I requested Liz they closed my very first account as well. She told me I had to wait for 6 months since my last streaming on my very first account if I ever want to reopen, and so I did. Then I just reapplied. And yes, they paid me all they owed me from my previous account, and even were so awesome as to transfer the followers from it! Long live SM!

I am not even surprised about SM letting u back in and paying u the money + followers, glad u back, SM is the most correct site i ever worked with & i will always love it no matter how much i bitch about it hahaa, i bitch with a reason lol, i know they read & sometimes listen ;)

sweetscarlett7
02-24-2016, 02:42 PM
How long does it usually take for your paper check to come in the mail from SM. I live in Texas. I don't know if that makes a difference. Thanks!

Glamourmilf
02-24-2016, 04:34 PM
Of course i know i can switch between the pictures i previously had as a profile picture but at a point SM changed things around & it took longer to update as before it was updating instantly.
I mean if i change my bio pic with a pic i already had approved as a bio pic it wont update right away, it can take half an hr or so, what i meant in my original post is, i saw 3 different profile pictures of the same model changing one after the other in a matter of minutes when the main page refreshes so it makes sense to me, for some models is either updating faster when they change the profile pic manually or have the option to rotate the pics automatically like in a slide show. Does it make sense at all?

Yes, that makes sense. Sometimes it takes longer than at other times to change. Not really sure why. :camera:

Someone22
02-26-2016, 03:12 PM
Sweetscarlet, the pay period ends Sat night, and I usually receive my check 9 days later on Monday.

I posted this in the incredibly detailed guide to computer shopping, but haven't received a response. Could someone tell me if this laptop should be good for SM? It looks like it meets all the requirements for streaming in HD720. I can afford a more expensive laptop if necessary, but prefer to stay under $1,000 if possible.

I'm currently using my old I3 laptop and hoping this will give me a good placement boost and more traffic.

SnoviaTerror
02-26-2016, 04:52 PM
Sweetscarlet, the pay period ends Sat night, and I usually receive my check 9 days later on Monday.

I posted this in the incredibly detailed guide to computer shopping, but haven't received a response. Could someone tell me if this laptop should be good for SM? It looks like it meets all the requirements for streaming in HD720. I can afford a more expensive laptop if necessary, but prefer to stay under $1,000 if possible.

I'm currently using my old I3 laptop and hoping this will give me a good placement boost and more traffic.

I have the same laptop. lol Only mine is a 5th generation processor. From the post I read on the computer shopping thread, it seems good. That's why I got mine. :) Lets hope I'm right and didn't waste almost 900 big ones.

hillarylynk
02-28-2016, 12:00 AM
i upgraded my internet but my upload speed still seems so slow.I know pay 65 a month and this is my speed test results .http://www.speedtest.net/result/5123906532.png (http://www.speedtest.net/my-result/5123906532)

FayeValentine
02-28-2016, 09:08 AM
Boyfriend found videos of my exclusive shows on some ebony site. UGHHH! And it's from my very first show too. I knew this would happen eventually, just not this quickly. Now looking into filling a DMCA.

xCamLovex
02-28-2016, 10:07 AM
Boyfriend found videos of my exclusive shows on some ebony site. UGHHH! And it's from my very first show too. I knew this would happen eventually, just not this quickly. Now looking into filling a DMCA.

Contact Liz and she can request removal on your behalf. Everyone gets their first show ripped by SM for marketing. I have one that pops up every 2 months. I always get offered on dating sites and I opt out bc I prefer not having that clientele.

AngelicaFox
02-28-2016, 05:18 PM
I have my rate set to 14.99 Private/ 6.99 Excl.
When people tell me my Private rate is high, I remind them that Excl. is less.
Often then, they will say that they only see the option for Private. Are they being coy, or is it confusing to find the Excl. option? I am concerned that I may be losing sales.

xCamLovex
02-28-2016, 06:23 PM
I have my rate set to 14.99 Private/ 6.99 Excl.
When people tell me my Private rate is high, I remind them that Excl. is less.
Often then, they will say that they only see the option for Private. Are they being coy, or is it confusing to find the Excl. option? I am concerned that I may be losing sales.

Newer members don't always have exc option. They need to contact SM support to have it enabled. Dumb ppl wont take the time to read or listen when you say exc is less they'll just barge into your room And say "you're not worth 14.99 a min" and leave. Don't worry about them. People who complain about prices are sad people

Nocturnelle
02-28-2016, 11:16 PM
When do checks from streamate usually arrive for you guys?

LittleSexBunny
02-29-2016, 01:53 AM
I know you read this sm.... And I just want to say. I fucking LOVE you. I'm gonna do better about showing up more...(honestly) Thanks for giving me the kickass placement that I've terribly taken for granted the last few years... My daughter is almost 2 now. The baby stage is pretty much over and I'm ready to make some serious cash!!! WOOHOO! Love you. Love you. LOVE YOU!!!! (hate that my feed randomly gets choppy...but that's okay!) Idk if its this "server" thing i'm hearing about or not. I think it's me honestly... I've bought all new equipment... new computer...new lines...new modem... It's either you or I need to move. I'm not getting disconnected though, so we're good. It goes choppy for like 30 seconds and comes back. Sometimes when I have 30 paying members....then I'll be able to hold 50 paying members crystal clear without an issue. I don't get it... I don't really care either. Hopefully I can move soon because you are AMAZING to me. Thank you so so so so much. Ugh...I love you. :D (even when I bitch...haha)

Someone22
02-29-2016, 02:34 AM
When do checks from streamate usually arrive for you guys?

I get mine on Mondays.

DeepThoughts
02-29-2016, 08:27 AM
Are any of you going to the European Summit this week in Barcelona Spain?? I would love to say hi.

AngelicaFox
02-29-2016, 08:36 AM
Newer members don't always have exc option. They need to contact SM support to have it enabled. Dumb ppl wont take the time to read or listen when you say exc is less they'll just barge into your room And say "you're not worth 14.99 a min" and leave. Don't worry about them. People who complain about prices are sad people

Oh so, they really don't see it! Thanks for informing me about that.

It's generally true that they are just being whiny and cheap (and if they're rude I ban them), but I _have_ gotten the occasional Excl. show by explaining the rates. As long as they're making the effort to sound polite about it, so do I.

Glamourmilf
02-29-2016, 12:35 PM
I needed to change something on my profile, that only could be done by admins.
I emailed Liz about it, and she messaged me back that she would give me a certain amount of 'tokens', so that I could manually make the changes myself.
Hmm. Is SM using token system now?:-\:shrug:

Femmestudent
02-29-2016, 12:42 PM
I needed to change something on my profile, that only could be done by admins.
I emailed Liz about it, and she messaged me back that she would give me a certain amount of 'tokens', so that I could manually make the changes myself.
Hmm. Is SM using token system now?:-\:shrug:

If you hear back on what this is all about let us know please!

IvyAdams
02-29-2016, 01:18 PM
Oh so, they really don't see it! Thanks for informing me about that.

It's generally true that they are just being whiny and cheap (and if they're rude I ban them), but I _have_ gotten the occasional Excl. show by explaining the rates. As long as they're making the effort to sound polite about it, so do I.

If they have never spent money on the site before then they won't have the exclusive option. All they have to do is take you private for at least 30 seconds and then exit out and they should have the exclusive button show up the second time.

Issabelle
02-29-2016, 05:57 PM
If they have never spent money on the site before then they won't have the exclusive option. All they have to do is take you private for at least 30 seconds and then exit out and they should have the exclusive button show up the second time.

They can also just tip you $5 gold. A member just needs to have spent at least once to the sum of $5 (tip or premium show), log out and refresh to get it.

Glamourmilf
03-01-2016, 08:36 AM
If you hear back on what this is all about let us know please!

The only thing I can think of is that someone on Liz's staff used to work for a token site, and got the lingo mixed up.
I was able to change what I needed to, no 'tokens' required. Hmmm.

hyori
03-01-2016, 08:47 AM
Wow, imagine if SM turned into a token site...the chaos that would ensue! They would have to raise the percentage. Members and models would be pissed and there would be death threats. Nah, it will never happen.

xxtinamariexx
03-01-2016, 08:55 AM
I needed to change something on my profile, that only could be done by admins.
I emailed Liz about it, and she messaged me back that she would give me a certain amount of 'tokens', so that I could manually make the changes myself.
Hmm. Is SM using token system now?:-\:shrug:

If you are wanting to take a photo down off your profile, you need "tokens" to do it. normally it says "To delete photos you must have 30 approved photos and 3 approved galleries" So if you have less then that, they give you tokens to remove them. I have no idea how you get the tokens besides liz or support, I got mine from support when I wanted to remove pictures.. Right now Mine says you can delete one photo.. so i must have tokens to remove just one right now

DancesWithSloths
03-01-2016, 10:03 AM
In tech admin lingo, tokens are a kind of admin priviledges, like a key - a permission to do some admin action you wouldn't otherwise be able to do.

brittany_bitch
03-01-2016, 10:34 AM
does anyone know why the broadcaster is calibrating me at 1600 by 890 ? i cant manually fix it back to 1280 by 720 or is the 1600 better im confused should i be using the 720 on adobe or just stick with these settings?

Glamourmilf
03-01-2016, 11:45 AM
In tech admin lingo, tokens are a kind of admin priviledges, like a key - a permission to do some admin action you wouldn't otherwise be able to do.

How do you know this? Does it say it somewhere on SM? Or do you work for them?

TrifilinCamHo
03-01-2016, 11:54 AM
How do you know this? Does it say it somewhere on SM? Or do you work for them?

She means in a general sense for all sites, this lingo is de rigueur in tech admin no matter what kind of a site it is. Which checks out because even if SM did convert to a token-based system, it wouldn't really make sense to have a payment system apply to admin privileges.

xxtinamariexx
03-01-2016, 12:08 PM
How do you know this? Does it say it somewhere on SM? Or do you work for them?

Here is my email message from support when i asked about deleting a photo..

Thanks for writing. I just added some delete tokens to your account so you can delete the photo now. Please let me know if you need further assistance.