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Pottymouth101
06-29-2012, 02:30 PM
Just Email Streamate and ask them to make your profile pic your main pic when your online.Thats what i did.

Okay i will try that cuz that live capture is not working for me. Thanks

Cam_Model_Jess
06-29-2012, 02:41 PM
Okay i will try that cuz that live capture is not working for me. Thanks

In order to keep from confusing their easily-confused support people, just write "Please turn off my live capture. I want my bio pic to remain the same. Thank you."

neliana
06-29-2012, 02:52 PM
This is probably a really dumb question, but would an laptop with an i7 be just as good as a desktop? I wanted to get a laptop next time I went computer shopping so I can move around more, but I'm afraid even with an i7 it wont be good enough to run the new encoder.

I'm thinking of getting the laptop and using it for camming only so there wouldn't be anything else taking up space. Ugh I suck at this computer stuff... sm is making me crazy right now!

PrincessLuna
06-29-2012, 04:05 PM
I use a laptop exclusively for camming. It's the Asus G53S with the i7 Intel Core Processor with 8GB of memory (etc etc). I actually run my bit rate higher than it says to (I'm experimenting) and I usually have other programs running; my CPU has never hit above 20%. So camming with a laptop is feasible, you just need to actually invest in a god laptop instead of just settling on something because it has a cheap price tag.

marsey
06-29-2012, 04:32 PM
Im having the same probs with guys just popping in and out of room, thought it was me but maybe its my encoder settings too. Been on SM for two hours and made $5. Not good :'(

cvarga
06-29-2012, 08:41 PM
Im having the same probs with guys just popping in and out of room, thought it was me but maybe its my encoder settings too. Been on SM for two hours and made $5. Not good :'(

SM has been brutal. I was on this morning for about and hour, took a break and came back and made $0. Grand total this week: $150.
Sucks!! I usually average $600 to $800 on 10 to 15 hours. I'm a little stressed to say the least.

Incantatious
06-29-2012, 08:57 PM
SM has been incredible for me lately. It's been the best it's been since I joined last year. I made $286.91 in two hours (this is NOT normal for me!).
I believe it's been thanks to gold shows and putting my prices up HIGH. So if you're struggling, I'd absolutely advise gold shows (at LEAST $100 - at least!) with a buy in of like $10 or more. And put your prices UP HIGH! Don't be scared to do that.

I have been having encoder issues, but whenever it has a fit on me and messes up, I just say "fuck it" and just get on without it. Money still comes in even without the encoder!

My premium rate is $7.99/minute, and my exclusive rate is $5.04/minute (.04 because I am slowly increasing it every week or so).
I feel more adored on Streamate than ever before. Log on and put your prices up!

Wishing you the best of luck <3 Things WILL get better!!

SweetPinkCupcake
06-29-2012, 09:15 PM
-----

marsey
06-30-2012, 12:42 AM
I cant seem to be able to check if my stream is choppy or freezing. How can I see the view that the guys get? Is it the same view on the encoder for me and the guys or is it different?

funismymiddlename
06-30-2012, 03:16 AM
I cant seem to be able to check if my stream is choppy or freezing. How can I see the view that the guys get? Is it the same view on the encoder for me and the guys or is it different?

If your location is geo blocked then you might have to get a friend to tell you if it looks ok. Or idk why this works but it does. My state is geo blocked. But if I google insert username streamate my profile comes up. When I click the google link I'm able to see myself even though my state is blocked. So you might be able to find it from google. I've had the same prob people telling me my cam looks choppy but it looks normal to me. I had my bf check from his computer and he said it looks normal too. I think some of their nets or computers might not be able to handle sm. I notice when I browse sm on one of my computers it looks choppy sometimes or freezes but on the other that's never an issue.

Cam_Model_Jess
06-30-2012, 06:42 PM
Alright ladies, is anyone on SM tonight? I'm sure some of you are. So... is anyone having issues streaming? I mean, like your image is getting all pixalated? When I'm streaming, I can see in the encoder that sometimes that happens. Then my customer leaves. So I finally signed off and checked to see if it was just me. I can't get a bunch of models' pages to load. I was using Chrome. I click on a model's page and I just get the wheel that shows it's loading but the page never loads. If I finally do get into someone's room, I can only stay in for about 30 sec to a minute. Then it says the model went private, but the model didn't go private, because I click on the homepage and she's still there in guest chat. It's happening with about half the pages I check. If I try long enough, eventually Chrome just completely freezes. Same with IE.

I tried accessing p*rnhub using Firef*x and it says that I need to download Ad*be flash player. But I have that.

Anyone else having these issues? I ran a virus scan and did all my updates, so I know it's not that.

cvarga
07-01-2012, 04:35 AM
Alright ladies, is anyone on SM tonight? I'm sure some of you are. So... is anyone having issues streaming? I mean, like your image is getting all pixalated? When I'm streaming, I can see in the encoder that sometimes that happens. Then my customer leaves. So I finally signed off and checked to see if it was just me. I can't get a bunch of models' pages to load. I was using Chrome. I click on a model's page and I just get the wheel that shows it's loading but the page never loads. If I finally do get into someone's room, I can only stay in for about 30 sec to a minute. Then it says the model went private, but the model didn't go private, because I click on the homepage and she's still there in guest chat. It's happening with about half the pages I check. If I try long enough, eventually Chrome just completely freezes. Same with IE.

I tried accessing p*rnhub using Firef*x and it says that I need to download Ad*be flash player. But I have that.

Anyone else having these issues? I ran a virus scan and did all my updates, so I know it's not that.

I did not have issues last night/this morning. Sounds like you may have RAM issues or maybe you need to check for updates on everything including your graphics card. Have you run CC Cleaner or Malwarebyts?

Cam_Model_Jess
07-01-2012, 06:08 AM
I did not have issues last night/this morning. Sounds like you may have RAM issues or maybe you need to check for updates on everything including your graphics card. Have you run CC Cleaner or Malwarebyts?

Just bought a new i7 w/ 16GB RAM. Ran both of those scans.

I was not having these issues the first four days I used this computer. Also, the same thing is happening on my Macbook.

I have 36 down/6 up internet, so all that should be fine.

newsweet
07-01-2012, 08:29 AM
I'm sorry if I'm thread-jacking but I had a question about the SM payout process... I worked Friday night and yesterday afternoon (first time ever). When I checked my "earnings" yesterday after working, it displayed both Friday's and yesterday's earnings. I checked today after creating an excel document to keep track of my pay for taxes and now it says my earnings are only $56 (what I made yesterday) and Friday's earnings aren't listed anymore.

I thought that the pay period ended at 8pm on Saturday night, so...?


Just bought a new i7 w/ 16GB RAM. Ran both of those scans.

I was not having these issues the first four days I used this computer. Also, the same thing is happening on my Macbook.

I have 36 down/6 up internet, so all that should be fine.

It sounds like your internet service is gliching out somehow, are you using a wireless signal? Maybe your router or modem are having problems? Do you have problems with other sites/operations or just sm? I just have a crap Gateway laptop with 3g ram and the same internet speed as you and I haven't had any problems like that :-/ I'm sorry you're having so much trouble :( especially after buying such an awesome setup!

cvarga
07-01-2012, 08:31 AM
Just bought a new i7 w/ 16GB RAM. Ran both of those scans.

I was not having these issues the first four days I used this computer. Also, the same thing is happening on my Macbook.

I have 36 down/6 up internet, so all that should be fine.


Hmmmm the only other other thing I can think of is maybe turning up your bitrate in the encoder. Maybe it's too low for the resolution you are using?

sweetgapeach
07-01-2012, 12:22 PM
I'm sorry if I'm thread-jacking but I had a question about the SM payout process... I worked Friday night and yesterday afternoon (first time ever). When I checked my "earnings" yesterday after working, it displayed both Friday's and yesterday's earnings. I checked today after creating an excel document to keep track of my pay for taxes and now it says my earnings are only $56 (what I made yesterday) and Friday's earnings aren't listed anymore.

I thought that the pay period ended at 8pm on Saturday night, so...?

It's 8pm Eastern Time. Are you in that time zone? Maybe that was it...

Cam_Model_Jess
07-01-2012, 12:42 PM
The new pay period started at 8pm eastern time on Saturday night. Anything made after that time will be on your new pay period. You can use the drop down menu to find your last check.

newsweet
07-01-2012, 12:43 PM
Yeah, I'm Eastern time :-/

And I worked before 8pm (logged off by 5.30) so I thought that my first check would contain both Friday's and Saturday's earnings? If not, I guess it isn't a tragedy, I'm just nervous that there was some sort of error on their end and my check will be messed up. There's a 3 week waiting period and I'll be getting paid right before my rent is due and I was kind of counting on it and just a bit nervous now I guess.

It's normal for your earnings not to be visible/accessible after the pay period ends? Seems kinda strange.

Thanks, guys!

Pottymouth101
07-01-2012, 01:50 PM
Yeah, I'm Eastern time :-/

And I worked before 8pm (logged off by 5.30) so I thought that my first check would contain both Friday's and Saturday's earnings? If not, I guess it isn't a tragedy, I'm just nervous that there was some sort of error on their end and my check will be messed up. There's a 3 week waiting period and I'll be getting paid right before my rent is due and I was kind of counting on it and just a bit nervous now I guess.

It's normal for your earnings not to be visible/accessible after the pay period ends? Seems kinda strange.

Thanks, guys!
Im glad you brought this up. After the three weeks is up do you get a payout for all three weeks or just that first week? As for the system saying girls are in private when they are not, that happened to me this morning.

newsweet
07-01-2012, 03:09 PM
OMFG, my account is so completely messed up! This is part of the email I sent to support explaining what is going on... Maybe one of you could help?

After camming on Saturday, I decided to take screenshots of my earnings details (because I discovered the "more info" option which displayed the usernames and times and I wanted to use this to keep track of my customers and try to get repeat business from the guys who spent a lot of time with me) and I didn't notice it then, but after looking at it today, Sunday July 1, 2012, it had split my earnings up! It said that I only earned $--.-- on Friday (when I had earned about $---) and I earned $--.-- when I really only earned around $--. It also is displaying incorrectly who visited me and when so now my customer records are all messed up.

I checked "Recent Earnings" today and Friday's earnings are gone now completely but Saturday's earnings are still showing (however incorrectly).

**rant** Holy crap, why is that EVERYTHING I do ends up being SO freakin' complicated?! **end rant**

I also added "I understand that there is a 3 week waiting period so I'm terrified to keep camming until I get the check in the event that I am being ripped off. I would love to keep making money (for both of us!) but I will not until after this issue is resolved." -Maybe that will get them moving! :-p

Cam_Model_Jess
07-01-2012, 03:19 PM
Im glad you brought this up. After the three weeks is up do you get a payout for all three weeks or just that first week? As for the system saying girls are in private when they are not, that happened to me this morning.

Unless you're on weekly pay or dailypay, you are on a 3-week delay. You will be paid one week at a time, once a week, unless you do not make payout. So you will always be 3 weeks behind... unless you e-mail and ask them to pay you the same week, which they can do after the initial delay.

CourtneyRaine
07-01-2012, 03:29 PM
Alright ladies, is anyone on SM tonight? I'm sure some of you are. So... is anyone having issues streaming?


For what it's worth, although I did not cam there last night I did try to send a guy friend of mine a link to my SM profile and he said he couldn't open it. The I told him to just go to streamate.com and type in my model name. He said SM's homepage wouldn't even load for him, he tried it a couple of times. I don't know what kind of computer he has but this is a guy I've known for almost 16 years, he would have absolutely no reason to lie to me. Sounds like the site is just being glitchy for some people. It's scary to hear there's problems on the customers' end, too.

Cam_Model_Jess
07-01-2012, 03:35 PM
OMFG, my account is so completely messed up! This is part of the email I sent to support explaining what is going on... Maybe one of you could help?

After camming on Saturday, I decided to take screenshots of my earnings details (because I discovered the "more info" option which displayed the usernames and times and I wanted to use this to keep track of my customers and try to get repeat business from the guys who spent a lot of time with me) and I didn't notice it then, but after looking at it today, Sunday July 1, 2012, it had split my earnings up! It said that I only earned $--.-- on Friday (when I had earned about $---) and I earned $--.-- when I really only earned around $--. It also is displaying incorrectly who visited me and when so now my customer records are all messed up.

I checked "Recent Earnings" today and Friday's earnings are gone now completely but Saturday's earnings are still showing (however incorrectly).

**rant** Holy crap, why is that EVERYTHING I do ends up being SO freakin' complicated?! **end rant**

I also added "I understand that there is a 3 week waiting period so I'm terrified to keep camming until I get the check in the event that I am being ripped off. I would love to keep making money (for both of us!) but I will not until after this issue is resolved." -Maybe that will get them moving! :-p

Okay, I might be just repeating what others have told you, so forgive me. Your daily earnings will always be split up for a single day... unless you do not work between one day's cutoff time and the next day's cutoff time, but then work after that cutoff time. I don't know if that makes sense. So let me give you an example from a check (with FAKE numbers put in):

You work on Friday from noon until 10pm. You are in eastern time, therefor each new day's cutoff is 8pm your time. Let's say you made $250 between noon and 8pm. You made $100 between 8pm and 10pm (total $350) for what YOU consider to be Friday. But your earnings will look like this:

6/29/12 $250
6/30/12 $100

(that's assuming you didn't work earlier in the day on Fri)

BUT... let's say you then decide to work on what you consider to be Saturday. So you work 8am to noon and make $300.

Now your earnings look like this:

6/29/12 $250
6/30/12 $400 (that's $100 from the night before)

Does that make sense? You're probably not missing any earnings.

Also, the new check starts at the cutoff of 8pm eastern time. Therefore, the site will only show your CURRENT earnings. At 8pm eastern time on Saturday your earnings will "disappear" and you start over.
To see your old earnings, go to your Earning Summary. It says "For the week starting" and choose last week from the drop down menu

MommieLongLegs
07-01-2012, 03:51 PM
Ok so a customer agreed to a Premium 15-minute block session (which I was wasn't even alerted for, he just took me. Didn't know til I looked at the earnings page), but left after 2m 29s. He still received the 5% discount, but I was not compensated for the full 15 minutes. That was about 5 hours ago now. I emailed SM about it and am waiting for a response. The only thing making me slighlty happy is the fact that my Premium is more expensive than Exclusive.

I'm not offering blocks anymore.

Cam_Model_Jess
07-01-2012, 03:56 PM
Ok so a customer agreed to a Premium 15-minute block session (which I was wasn't even alerted for, he just took me. Didn't know til I looked at the earnings page), but left after 2m 29s. He still received the 5% discount, but I was not compensated for the full 15 minutes. That was about 5 hours ago now. I emailed SM about it and am waiting for a response. The only thing making me slighlty happy is the fact that my Premium is more expensive than Exclusive.

I'm not offering blocks anymore.


Yep, sorry hon. They do that on purpose. The customers have learned how to scam us in every way possible. He was probably fully aware that he would get the discount if he did that.

Did you agree to do something specifically b/c it was a block session? If so, tell them you want to be paid for the whole show. If you did not agree to do something special, tell them you want to be paid the 2:29 at your FULL rate.

MommieLongLegs
07-01-2012, 04:17 PM
Did you agree to do something specifically b/c it was a block session? If so, tell them you want to be paid for the whole show. If you did not agree to do something special, tell them you want to be paid the 2:29 at your FULL rate.

He simply asked to go private and I said ok, so he took me Premium. There was no pop up box saying he wanted a block session. When I looked at my earnings I saw the discounted rate next to an asterisk and "Premium Block". That's how I knew it was a block.

I don't understand because they're supposedly "committing" to the block session, and are supposed to be charged for it. And there's supposed to be a pop up box asking if it's ok before entering.

Cam_Model_Jess
07-01-2012, 04:20 PM
Yeah, that's really weird. There really should be a popup. I wonder if he found a hack. I would tell them that too for sure. If you never agreed, you shouldn't have to give the discount.

newsweet
07-01-2012, 04:23 PM
Thank you so much for the clarification! Holy confusing, batman! :-p


Unless you're on weekly pay or dailypay, you are on a 3-week delay. You will be paid one week at a time, once a week, unless you do not make payout. So you will always be 3 weeks behind... unless you e-mail and ask them to pay you the same week, which they can do after the initial delay.

So they'll be giving you one, big (hopefully!) check for the following two weeks to "catch you up?" Is there any penalty of fee for asking them to do this? If not, why wouldn't everyone request this?

Cam_Model_Jess
07-01-2012, 04:48 PM
As far as I know, it's just that you get paid weekly instead. They can earn interest while waiting to pay you, make pay adjustments, etc. That's prob why they don't offer weeklypay as an option unless you request it. As far as I know, anyone in the US can request it. Why wouldn't everyone? Not everyone knows ;)

Someone who is on it can maybe answer the question about them issuing a check for more than one week to catch you up.

Glasses
07-01-2012, 05:31 PM
o.O Whaaaa? I don't understand. I get blocks every now and then, and I also had several guys who left after 2-5 minutes but I got payed for the full 15 minutes they bought. I thought if they buy a block and THEY end it earlier we still get the whole amount of money. I think you should report it to the CS it's really weird, the no-pop up, and such.

MommieLongLegs
07-01-2012, 07:06 PM
o.O Whaaaa? I don't understand. I get blocks every now and then, and I also had several guys who left after 2-5 minutes but I got payed for the full 15 minutes they bought. I thought if they buy a block and THEY end it earlier we still get the whole amount of money. I think you should report it to the CS it's really weird, the no-pop up, and such.

That's exactly what I thought. It's never happened to me before, and it was definitely him who ended it. I emailed them and also reported him as a possible hacker.

Just so you girls don't get scammed as well, his name is tsweet605

Glasses
07-01-2012, 07:55 PM
Yay I have my first lvl3 guy. :D

I also had someone, who spent more than a hour in excl and half of it was simple talking and half of it was about trying to fix one of my broken household appliances. :D I usually think about these things when I'm having breakfast, and sometimes just can't believe it.

I mean really. I got payed for letting him help me...

PixieLane
07-01-2012, 08:42 PM
Ok, yes I am new here. I will do a proper introduction soon. At the moment, I am trying to fill out my Streamate app and it says that I have to provide a description for speaking english. I don't see where to put that and I do not understand what they want. Any help? Uhhh...Hi, by the way...lol.

Sorry if this is covered somewhere already. I tried to read all of the Streamate related postings, but damn, it's a lot. And I'm sort of in a hurry.

CarolinaBelle
07-01-2012, 09:04 PM
Ok, yes I am new here. I will do a proper introduction soon. At the moment, I am trying to fill out my Streamate app and it says that I have to provide a description for speaking english. I don't see where to put that and I do not understand what they want. Any help? Uhhh...Hi, by the way...lol.

Sorry if this is covered somewhere already. I tried to read all of the Streamate related postings, but damn, it's a lot. And I'm sort of in a hurry.
Welcome to the forum PixieLane!
I believe that it is simply asking you to provide a description of yourself IN English, not a description of whether or not you SPEAK English. ;)
Good Luck!

Cam_Model_Jess
07-01-2012, 09:46 PM
That's exactly what I thought. It's never happened to me before, and it was definitely him who ended it. I emailed them and also reported him as a possible hacker.

Just so you girls don't get scammed as well, his name is tsweet605

There was another model who posted that a custy did this to her twice & when she e-mailed support they said they assume that if the customer ends the show w/in a certain period of time that it was a glitch & the customer is only charged for a partial show. However , I agree that they should have to pay for the whole thing anyway, since they have 2 hrs after that to complete the show.

If I ever offer block sessions again it will only be to regulars. When I used to offer them, some guy did this to me... I agreed to do something for himthat I only do in block sessions & he left after a few min & I only got paid for part of the show. I e-mailed the site & they gave me the rest.

Cam_Model_Jess
07-01-2012, 09:50 PM
Welcome to the forum PixieLane!
I believe that it is simply asking you to provide a description of yourself IN English, not a description of whether or not you SPEAK English. ;)
Good Luck!

I believe they require a description written in English if you state you speak English. Also, I remember when I signed up that they required a description in every language you say you speak. Since customers can search this way, you must provide two descriptions, for example, if you say you are bilingual (ie. if you choose spanish & english, you must write one description in each language. Maybe they've changed that requirement, but that's what it was when I signed up.

MommieLongLegs
07-02-2012, 08:30 AM
There was another model who posted that a custy did this to her twice & when she e-mailed support they said they assume that if the customer ends the show w/in a certain period of time that it was a glitch & the customer is only charged for a partial show. However , I agree that they should have to pay for the whole thing anyway, since they have 2 hrs after that to complete the show.

If I ever offer block sessions again it will only be to regulars. When I used to offer them, some guy did this to me... I agreed to do something for himthat I only do in block sessions & he left after a few min & I only got paid for part of the show. I e-mailed the site & they gave me the rest.

SM's response:

Thank you for your message,

We have forwarded your message to the accounting department. We will notify you when we receive any further information.

Thanks,

Streamate Performer Support
-----------------------------------------------------


I hope they fix it because that's crazy. Fortunately, it wasn't a specialty show or anything. I just believe in justice, and hate when it's not served. And guys wonder why I've become such a bitch.

hf487
07-02-2012, 10:35 AM
Hey Everyone i just made a SM account ..... and if the answer to my question is already answered somewhere im sorry...
How do they go about Chargebacks and Refunds or fraud at sm? :D Thanks so much!

Decalyn
07-02-2012, 11:04 AM
Hey Everyone i just made a SM account ..... and if the answer to my question is already answered somewhere im sorry...
How do they go about Chargebacks and Refunds or fraud at sm? :D Thanks so much!

SM is for the most part the chargeback "safety site". Except in extreme cases, you don't have to worry about them. And even then, the only model I've seen have money taken from her was because she had tricked the guy into buying a block and he reported it as fraud.

hf487
07-02-2012, 01:22 PM
SM is for the most part the chargeback "safety site". Except in extreme cases, you don't have to worry about them. And even then, the only model I've seen have money taken from her was because she had tricked the guy into buying a block and he reported it as fraud.


TY so Much for that!!! One more ? I had alot going on this morning and its my first day split camming, My freaken dog got in the frame ive got alot going on right now. how strict are they for that matter?! Thank u so much im so worried and i hate it cause its like my first hour on there.... thanks again!

kvklay
07-02-2012, 01:22 PM
not sure if it is a good place to start. just create SM account, guys....

http://discountfinder.biz/img/Bi/R.gif http://discountfinder.biz/img/BR/R.gif

hf487
07-02-2012, 01:22 PM
SM is for the most part the chargeback "safety site". Except in extreme cases, you don't have to worry about them. And even then, the only model I've seen have money taken from her was because she had tricked the guy into buying a block and he reported it as fraud.


TY so Much for that!!! One more ? I had alot going on this morning and its my first day split camming, My freaken dog got in the frame ive got alot going on right now. how strict are they for that matter?! Thank u so much im so worried and i hate it cause its like my first hour on there.... thanks again!

neliana
07-02-2012, 01:40 PM
As far as I knw sm doesn't care about pets on cam. I've had my cats jump on cam tons of times and they've never said anything to me. As long as its not bestiality or suggesting bestiality you're fine lol

Decalyn
07-02-2012, 01:47 PM
TY so Much for that!!! One more ? I had alot going on this morning and its my first day split camming, My freaken dog got in the frame ive got alot going on right now. how strict are they for that matter?! Thank u so much im so worried and i hate it cause its like my first hour on there.... thanks again!

In the future, you may want to keep the door closed to keep your pooch from getting in the shot. You should be fine though, so long as nobody reports you, and you're not doing anything inappropriate with the animal. :)

hf487
07-02-2012, 01:54 PM
Thanks so much! :D Made me feel lots better no i dont think so nobody said anything.... Thanks alot. Ive been kinda a nervous wreck and not myself because im using 2 computers and 2 cams lol first time..... so alot going on. Thanks so much! Ur awesome!

laurielegs
07-02-2012, 02:25 PM
TY so Much for that!!! One more ? I had alot going on this morning and its my first day split camming, My freaken dog got in the frame ive got alot going on right now. how strict are they for that matter?! Thank u so much im so worried and i hate it cause its like my first hour on there.... thanks again!

That depends on where you are splitcamming with. Pets on cam (of course with no sexual stuff) are okayed on Streamate and MyFreeCams. ImLive will either warn or sometimes ban you.

WhatNOW
07-02-2012, 03:09 PM
Ugh... I have just about had it with the hd icon dropping. I sent an email to streamate explaining the situation and of course I get something back telling me they forwarded the info and if they find anything out they will let me know. :/ One of my regs who has been in 50+ gold shows told me that he can tell when the hd icon drops because the video skips for a second and then of course immediately afterward my traffic decreases for about 10 minutes. Then when it decides to come back on it skips for a second AGAIN and my traffic increases. This happens during EVERY gold show countdown. So, instead of simply doing a 10 minute timer I wind up doing a 20 minute timer because my hd icon WILL drop for half of the time and take me from the first row to the bottom of the page or even the 2nd, 3rd, or 4th page. I do around 10 gold shows a day so when you add that 10 extra minutes onto my timer each time it adds up to a lot of wasted time and I'm just really pissed off. My reg of course was irritated as well because he definitely doesn't like to see me having issues so he went and talked to support himself and came back and told me that they said it was his computer! LMAO Yes, it is his computer that is causing MY hd icon to drop. The whole world makes sense now. Damn streamate... stupid bags. lol

h0ttie
07-02-2012, 05:18 PM
^^^ my hd icon drops a lot too. i can tell because the traffic in my room will totally die for a couple minutes. sometimes i have to log out and then back in to show up in hd again. frustrating.
i have no idea why it does that.

Glasses
07-02-2012, 05:28 PM
I don't have an idea what causes us to have or not have the HD icon.

I just saw a girl, buried in the 10+ pages, with the HD icon, and her feed looked like a horrible low resolution feed in huge size, like some pixel dance and it was choppy too. Well if she can get it with a feed like THAT...

WhatNOW
07-02-2012, 06:12 PM
My (or ours rather, it's on my couples account) conversation with streamate so far about this is as follows (and keep in mind I will not stop until I get this resolved as I know that it is causing loss of money on both of our ends):
US:
We are trying to figure out why our HD icon keeps dropping for a few
minutes during every single one of our gold show countdowns. Can
you explain to us why? We have to set our timers for longer because
we know the hd icon will drop and we will get less traffic for a
good bit because of it. We want to prevent this from happening.
Thanks

SM:
Thank you for your message,
We have forwarded your message to the appropriate department. We will
notify you when we receive any further information.
Thanks,

ANOTHER REPLY FROM SM:
Are you using wifi when streaming? If so, please connect your internet
cable to your computer. If you are looking at your profile directly after you start, you will not see the HD icon right away as it populates about 10 or so minutes after. If it is still not showing up then, let us know when you will be on for the next few days so we can look at your profile. Hope this helps.

US:

We are plugged directly into the modem while streaming and we do not run any other programs or have any other windows up while streaming. We run the suggested settings in the encoder. The video looks the same when the icon drops the only difference is there is no hd icon and we get far less traffic and drop to either the middle of the 1st page or to the 2nd, 3rd, or 4th page. Usually we are on the first row. We look at the streamate homepage after we log on. It shows our hd icon right away. About 5 minutes or so into our countdown for our gold show the icon drops and stays dropped for about 10 minutes and then comes back. One of our regulars that has been in about 40 gold shows told us he can tell when the hd drops because the video has one quick skip and continues on as normal, it does the same when the hd icon comes back. I cannot give you an exact time of when we will be on at the moment as I am having surgery in the morning. I expect to be out of commission for 2 or 3 days, but if you would like to make an appointment we can be online to troubleshoot. We just want to try and get this figured out, because we know that we are losing money and if we are losing money you are losing even more. Getting this situated will work out well for both of us.
Thanks :D


That's the whole conversation thus far. I will NOT stop until I do not have this problem every single day of my life on there. It is a huge time waster and I'm tired of wasting at least an hour each day of just my hd icon dropping and going from the first row to wayyyy back. We have worked our asses off and earned our placement. I want to keep it! :D