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KatM
09-11-2021, 12:47 PM
^^^ Yes I wanted to say this exactly and that the interface to my verification process that included face + holding ID looked different, I mean the graphics, for each step i went to a new page, this verification was all steps in one page?!
Maybe it's the browser or operating system being different.

Marina Starr
09-11-2021, 01:12 PM
I use Chrome so I'm not sure if that has anything to do with it. My documents didn't even reach rejection department. They didn't even reach them at all. That's like applying for a job that never got your application or resume, LOL!

The first two times I used phone. This third time using computer so hoping they get it!


and nowhere does it ask for a photo of us holding the fucking id as they claimed in one of the numerous excuses for rejection :O

Marina Starr
09-11-2021, 01:16 PM
Damn, 6 times and here I am about to lose my mind on my 3rd try. I got the 'document was successful submitted' each time at the end of the process but that does NOT mean it's approved.

Banner takes about 24 to disappear even when approved. This is a hot mess Streamate has got to be aware.


I have submitted my ID 6 times now said it was successful when I did it on the 6th attempt but that banner is still on my account. Is it still there even if it’s been approved?
This is horrendous! I have emailed support but not heard back

Carmel57
09-11-2021, 01:18 PM
Could somebody, anybody from Streamate, Vanessa or anybody who claims to be a helpful source, support is a laughable joke, please come and explain en mass what the fuck is going on. You represent this site, come and tell us, reassure us. This is your opportunity to speak to multiple models. We need HELP, where the fuck are you?

Angela888
09-11-2021, 01:24 PM
Damn, 6 times and here I am about to lose my mind on my 3rd try. I got the 'document was successful submitted' each time at the end of the process but that does NOT mean it's approved.

Banner takes about 24 to disappear even when approved. This is a hot mess Streamate has got to be aware.

Thank you for replying. On the 4th attempt the banner did disappear after saying it was successful and then reappeared again! I’m really losing my patience. I hope I hear back from support

Carmel57
09-11-2021, 01:29 PM
Good luck with that, support is less than useless. We’ve all been left high and dry. No consideration whatsoever.

Marina Starr
09-11-2021, 01:38 PM
I wish they would let us take documents using phones so everything is crisp and clear then upload them instead of these stupid steps. Then take a selfie holding a piece of paper of the date written so they know it's recent.

Marina Starr
09-11-2021, 01:47 PM
This is way over support's head. I bet at this point they are scared to even read messages relating to verification. The justified wrath and all, LOL! Hell hath no fury like hoes highly inconvenient! Keep an eye on here for updates because others people are going through the same thing. Some of us have reached out to Liz.
Thank you for replying. On the 4th attempt the banner did disappear after saying it was successful and then reappeared again! I’m really losing my patience. I hope I hear back from support

Angela888
09-11-2021, 01:47 PM
I wish they would let us take documents using phones so everything is crisp and clear then upload them instead of these stupid steps. Then take a selfie holding a piece of paper of the date written so they know it's recent.

yes this makes sense!! At this rate no one will be verified and they might have an empty site 😂

~Carmen~
09-11-2021, 01:55 PM
Re-reading the verification message:

"This process only takes a few minutes."🤣🤣🤣

Carmel57
09-11-2021, 01:58 PM
The whole thing is an absolute joke. They should hang their heads in shame. Laughable throughout the industry.

Re-reading the verification message:

"This process only takes a few minutes."������

Marina Starr
09-11-2021, 01:59 PM
https://i.ibb.co/gDr1g3d/giphy.gif (https://imgbb.com/)


Re-reading the verification message:

"This process only takes a few minutes."🤣🤣🤣

Carmel57
09-11-2021, 01:59 PM
You may have guessed, I’m angry. How dare they not be supporting us. HOW DARE THEY.

looklovely
09-11-2021, 02:06 PM
I re-submitted my I.D. 9.9 and today the banner is gone. We'll see how long this lasts.

fetishqueen
09-11-2021, 02:10 PM
So I had a message from Liz AND support to say my images were blurry, okay fine so WHY THE FUCK does it say accepted? It should accept or reject at the time. SIMPLE. Just done it again, I also get the three screens Marina posted, no more. Then the banner disappears. Now it is back again. I have replied to Liz to check if this attempt is ok. This is what you might expect from a shitty little site, not one of the biggest. What a fucking joke, that is, if jokes were the most shitty and useless unfunny things ever.

whysky
09-11-2021, 02:13 PM
You may have guessed, I’m angry. How dare they not be supporting us. HOW DARE THEY.

Im loving your angry energy! I need it! I am feeling the same! Standing screaming into the void with you!

gbjenna
09-11-2021, 03:14 PM
Has anyone got any sort of timescales for how long it's taking Liz to get back to them?

I really can't believe this mess. I feel like I'm waiting to find out of I'm about to lose my job!!! It's disgraceful that we haven't had a single update on this situation. Support told someone on the discord server that the missing step for 'selfie with ID' is a known issue apparently. Why on earth can't they send out a mass message acknowledging this shit show, so we know what's going on?!

Lizzerd
09-11-2021, 03:22 PM
Hi everyone. First and foremost, I want to thank each and every one of you for your patience and determination to get your account updated with our new system. I will have more information on Monday around some known issues. But rest assured, we hear you - and thank you for your patience and understanding. Feel free to reach out to me at [email protected] with specific questions.

Marina Starr
09-11-2021, 03:31 PM
Thank you Liz for stopping by! Your reassurance is highly appreciated. On behalf of all Streamate Hoes, thank you for all you do!

https://i.ibb.co/KKrYCMm/monophy.gif (https://imgbb.com/)


Hi everyone. First and foremost, I want to thank each and every one of you for your patience and determination to get your account updated with our new system. I will have more information on Monday around some known issues. But rest assured, we hear you - and thank you for your patience and understanding. Feel free to reach out to me at [email protected] with specific questions.

whysky
09-11-2021, 05:05 PM
Anyone else got $0 in their earnings and being taken pvt by people you blocked 3 times...or is it just me cause I complained?
Never mind! I know why its $0 lololololol. Its 0:00 UTC. weeee

minibagel
09-11-2021, 05:43 PM
anyone else's placement messed up? i stream on firefox and the placement is all wack. it's accurate when i check my phone which is safari, but the homepage looks completely different on chrome & firefox...

Marina Starr
09-11-2021, 05:55 PM
A bit more clarity:

https://i.ibb.co/WyStqyH/Screenshot-2021-09-11-8-54-45-PM.png (https://ibb.co/0MPt8Mn)

"Please remain patient if you have already completed updating your information, no further action is necessary at this time. We are working diligently to review your information and will update you if anything further is needed. Thank you!"

WhistlingDux
09-11-2021, 06:37 PM
anyone else's placement messed up? i stream on firefox and the placement is all wack. it's accurate when i check my phone which is safari, but the homepage looks completely different on chrome & firefox...


Just checked mine and its like it normally is in Chrome and Firefox might be a glitch to ask support about if it continues for more than a day.

minibagel
09-11-2021, 06:44 PM
^thanks, i am offline now but i am checking the homepage right now on different browsers and my chrome & firefox are still not right, girls i am always next to are scattered everywhere too. safari is the only one that looks accurate :shrug:

anonamiss
09-11-2021, 07:10 PM
maybe an unpopular take but i'm going to say it anyway.

all the people "screaming into the void" and accusing SM of being shitty... seriously, chill. in my experience SM has always been one of the only sites who are proactive and on top of new legal scenarios, regulations, etc. they were quick to get on board with new mastercard compliance as well as AB-5 laws, compared to other sites that just seemed to wait until the last minute or until they got in trouble.

there are inevitably going to be some bumps in the road. errors and glitches happen. but plenty of models have gotten through the verification just fine, you just don't seem them posting here because they aren't having issues. instead of pissing all over SM i think we should honestly be grateful to be working for a site who even gives a shit about attempting to keep models compliant to new rules so we can keep our jobs in the first place.

and if for some weird conspiratorial reason, you believe SM is out to get you/fuck you over in some way, then why do you even continue to work there? just leave and quit bitching if that's the case.

i'm confident all of this will work out in the necessary time frame. to say we've been left "high and dry" is a huge overstatement IMO. as long as you're compliant it's going to be fine.

(edit - let's check back on this next week, after the 9/15 deadline, and see how things are. i could be wrong but i seriously doubt SM is just going to let a bunch of models accounts get fucked over and not be allowed to stream.)

~Carmen~
09-11-2021, 07:21 PM
^100% agreed.

Emanuelle
09-11-2021, 08:12 PM
I don't think streamate is bad or out to get me, but I am frustrated about the glitches in reverifying. I am screaming into the void here for two reasons.

1. Who else would care except other people going through the same thing? I'm not going to talk to my friends and family about my petty work annoyances. If I talk about them here then people can see that it isn't just them.

2. I don't think it's a void. I hope streamate will read my very specific and detailed issues with my uploads and hopefully fix these bugs because I don't think support gets through emails in a reasonable amount of time. I'm also concerned about the time frame. I uploaded my first verification the first day it was available and only found out today it failed. I have only a couple business days left before the deadline and I already know this second verification will fail because of how the picture turned out. Hopefully when streamate sees how many models are discussing the problems we're having are not under our control, they will extend the verification date.

Overall I love streamate. I think it's the best site. That doesn't mean I think it's perfect. There are things about streamate that really bother me. For example, why does Liz have to be the only Liz? They need more Liz behind the scenes. Streamate could be a superpower if they had more Liz happening. I'm not ashamed to voice my opinion about that.

Carmel57
09-11-2021, 08:28 PM
I am angry at Streamate, there are plenty of things wrong with the site and need rectifying. When you don’t get the support you need and more importantly ask for then you’re left feeling very frustrated. Then I will bitch about it. Thankfully after some shouting on here we have finely got a response from Liz, thank you Liz for that. But it shouldn’t have had to come to that.
I have quite a lot of stress in my life at the moment this was one more stress I could do without.

kinkydirtybitch
09-11-2021, 09:33 PM
Plus for taking the vast majority of our money I expect a better service than the ambivalence generally presented.

Luci Fer
09-12-2021, 01:44 AM
This is the THIRD time, hopefully it's a charm. I took screenshots of EXACTLY what they asked for so I don't think I'm going crazy:

https://i.ibb.co/6PgPgRS/Capture.png (https://ibb.co/BZqZqVJ)

https://i.ibb.co/MZQY3Hv/Capture1.jpg (https://ibb.co/KbSM3gP)

https://i.ibb.co/RHVd6bC/Capture2.png (https://ibb.co/ry1Np0Z)

I had exactly same steps! I used Firefox.

Luci Fer
09-12-2021, 01:57 AM
I don't think streamate is bad or out to get me, but I am frustrated about the glitches in reverifying. I am screaming into the void here for two reasons.

1. Who else would care except other people going through the same thing? I'm not going to talk to my friends and family about my petty work annoyances. If I talk about them here then people can see that it isn't just them.

2. I don't think it's a void. I hope streamate will read my very specific and detailed issues with my uploads and hopefully fix these bugs because I don't think support gets through emails in a reasonable amount of time. I'm also concerned about the time frame. I uploaded my first verification the first day it was available and only found out today it failed. I have only a couple business days left before the deadline and I already know this second verification will fail because of how the picture turned out. Hopefully when streamate sees how many models are discussing the problems we're having are not under our control, they will extend the verification date.

Overall I love streamate. I think it's the best site. That doesn't mean I think it's perfect. There are things about streamate that really bother me. For example, why does Liz have to be the only Liz? They need more Liz behind the scenes. Streamate could be a superpower if they had more Liz happening. I'm not ashamed to voice my opinion about that.

I agree. I love the site, too. I wish they had live chat support, or a forum built-in their site - for models, with representatives available there for Americas, Europe, Asia and Australia.
I spend 4 hours verifying my shit yesterday;D I planned to cam and fly like a butterfly there, but verification took me too long.
Angela888 and Marina - girls who re-submitted your docs multiple times - did you get any message that your previous verification failed? I know about face+ID step and I didnot have it. I tried to re-submit in hope it would appear, but I couldn't resubmit it, because it showed me no cam anymore.

Marina Starr
09-12-2021, 02:51 AM
I got nothing. I only found out by reaching out to Liz.


I agree. I love the site, too. I wish they had live chat support, or a forum built-in their site - for models, with representatives available there for Americas, Europe, Asia and Australia.
I spend 4 hours verifying my shit yesterday;D I planned to cam and fly like a butterfly there, but verification took me too long.
Angela888 and Marina - girls who re-submitted your docs multiple times - did you get any message that your previous verification failed? I know about face+ID step and I didnot have it. I tried to re-submit in hope it would appear, but I couldn't resubmit it, because it showed me no cam anymore.

tashiepuck
09-12-2021, 07:38 AM
I got nothing. I only found out by reaching out to Liz.

I had zero issuess... streamate isnt going to can everyone because there is a little glitch going on right now.

Miss_ShaSha
09-12-2021, 09:00 AM
Resubbmitted and the link is still there, but so is the "be patient" note. We'll see.

emkato
09-12-2021, 10:30 AM
Hey ladies I have a few questions. How much do we earn off of fanclubs and do any of you actually make anything off of them?

Also I know this should be in the raise your rates challenge post but I charge $5.99/$7.99 and for the last three weeks my percent in paid goes from around 50-62%, and my hourly average is $123. I see another model on here raised hers by 50 cents. Do you all think I'd be able to raise my rates? Last time I tried my earnings plummeted but traffic wasn't as good for me then. I'm so happy. I'll be making the most I've ever made this week and officially hit over 1,000 favorites!

PS so sorry to see so many are having issues getting verified. Hopefully it gets resolved

I noticed your post got a little buried under all the commotion going on so I'm sorry for the late reply but ill help as much as I can! Lol

I don't earn anything from fanclubs but I also do not utilize it, I just don't bother with it so idk if anyone really profits from it, im sure some do.

I was the one who mentioned raising my rates by only 50 cents at a time. I do that so it's not so much of a jarring change for my regulars and its subtle enough that it doesn't negatively affect my traffic. Im still able to get the same amount of shows and I'm making a little more for the same amount of work. Thats just what works for me though. Congrats on the good earnings! I say raise your rates a little bit if you want to test the waters, you can always revert them back to the old prices if you feel it's negatively affecting your earnings.

TallulahHart
09-12-2021, 04:46 PM
This is probably a dumb question- and I realize everyone is having issues- but I didn't get a prompt to submit a selfie including the ID in it, I don't think? i got front of id, back of id, and then it just said a selfie- was i supposed to hold my ID up too? and the banner is still there for me as well, but I just now submitted, so.

JessRyan
09-12-2021, 04:50 PM
The day before I was required to do the re-verification on Streamate, I logged on to MFC through my laptop. I had to do a very similar re-verification on there. (almost identical) It took me to my phone/app for pics of my ID, front and back, then the selfie. NO ISSUES smooth sailing.

the next day was Streamate. Where as I haven't had any issues, yet. I've been reading here and really feel bad for what everyone is going through. Out of all the sites I cam on, SM is always the ONLY one that has "issues"
Damn.

zeusydoo
09-12-2021, 06:05 PM
This is the THIRD time, hopefully it's a charm. I took screenshots of EXACTLY what they asked for so I don't think I'm going crazy:







yep thats all i got as well exact same thing

Vogue
09-12-2021, 10:54 PM
Does anyone have this problem with videos on Streamate?
Every time I upload videos to streamate no matter what is the price I set (and I triple check) they will go online for 1.99 -2.99 $ and if I'm not there to fix that right away they will sell for that price.

Sunnylexie
09-12-2021, 11:35 PM
It's the 4th time I'm attempting to upload my ID, taking pictures with the camera this time. Had to restart 3 times (as in, readjust the camera, the focus and the light, carefully place the ID so the holographic overlay isn't seen yada yada) because messed up the selfie phase. The damn autotrigger thing goes off randomly as soon as your face gets in frame giving you no time for adjustment. One time it got triggered by my ID photo while my head was half out of sight. And you got to get BOTH your ID AND your face well seen and in focus, can only see yourself in a teeny tiny preview window and you have no second attempt at the selfie and have as much as a half a second to check how it turned out. Piece of cake. Took me just an hour, and I'll be damned if I have a slightest idea if the selfie was okay this time. Hope the verification team works my daytime because if they don't I only have like two attempts unless I stay awake all night to resubmit as soon as I get the "declined" message.

Luci Fer
09-12-2021, 11:40 PM
It's the 4th time I'm attempting to upload my ID, taking pictures with the camera this time. Had to restart 3 times (as in, readjust the camera, the focus and the light, carefully place the ID so the holographic overlay isn't seen yada yada) because messed up the selfie phase. The damn autotrigger thing goes off randomly as soon as your face gets in frame giving you no time for adjustment. One time it got triggered by my ID photo while my head was half out of sight. And you got to get BOTH your ID AND your face well seen and in focus, can only see yourself in a teeny tiny preview window and you have no second attempt at the selfie and have as much as a half a second to check how it turned out. Piece of cake. Took me just an hour, and I'll be damned if I have a slightest idea if the selfie was okay this time. Hope the verification team works my daytime because if they don't I only have like two attempts unless I stay awake all night to resubmit as soon as I get the "declined" message.

so that face+ID was the step after selfie in your case? I messaged support, but they didnot even reply. I feel so weird camming because I am like somewhere in between verified/not verified. It's really not the best way to inspire a girl :(

Sunnylexie
09-12-2021, 11:44 PM
This is probably a dumb question- and I realize everyone is having issues- but I didn't get a prompt to submit a selfie including the ID in it, I don't think? i got front of id, back of id, and then it just said a selfie- was i supposed to hold my ID up too? and the banner is still there for me as well, but I just now submitted, so.

I didn't get any prompt for that, either. Only found out from the rejection message. Have no idea how they expect us to take a decent one (so the ID is seen and in focus) with the preview so tiny and the selfie thing taking the photo at its own whim not waiting for you to get your shit straight.


so that face+ID was the step after selfie in your case? I messaged support, but they didnot even reply. I feel so weird camming because I am like somewhere in between verified/not verified. It's really not the best way to inspire a girl :(
No, I just got a rejection message saying I was supposed to submit a selfie with the ID, but no additional step, so I just crammed the ID into the frame while taking the selfie (as there was no other way to do it). I have no idea how it turned out.
I have a feeling they didn't test the feature out before rolling out the requirements. Shot themselves in the foot big time because they must be overwhelmed by messages from confused models now.

TallulahHart
09-12-2021, 11:52 PM
I didn't get any prompt for that, either. Only found out from the rejection message. Have no idea how they expect us to take a decent one (so the ID is seen and in focus) with the preview so tiny and the selfie thing taking the photo at its own whim not waiting for you to get your shit straight.

Ughhh great :( Thank you lexie, I appreciate you responding. Yeah that last step is so quick! Good lord this is a mess. Should I just go ahead and re-do it do you think before I even get a rejection message? will it even allow me to re-do it?

Sunnylexie
09-12-2021, 11:58 PM
Ughhh great :( Thank you lexie, I appreciate you responding. Yeah that last step is so quick! Good lord this is a mess. Should I just go ahead and re-do it do you think before I even get a rejection message? will it even allow me to re-do it?

I'd rather not resubmit before getting the message unless you're 100% sure you messed it up (one of my today's selfies I had to retake had a huge glare all over the ID and the other one had only half of my face in frame, hard not to notice lol). IMO spamming them with photos for no good reason will just slow it down.

TallulahHart
09-13-2021, 12:02 AM
I'd rather not resubmit before getting the message unless you're 100% sure you messed it up (one of my today's selfies I had to retake had a huge glare all over the ID and the other one had only half of my face in frame, hard not to notice lol). IMO spamming them with photos for no good reason will just slow it down.

Makes sense, thank you again!

Luci Fer
09-13-2021, 12:16 AM
Ughhh great :( Thank you lexie, I appreciate you responding. Yeah that last step is so quick! Good lord this is a mess. Should I just go ahead and re-do it do you think before I even get a rejection message? will it even allow me to re-do it?

Tallulah, I am in the same situation. I just had 3 steps and then it said 'alright' and closed. No ID+selfie for me. I messaged support twice about it and was gonna to try to re-submit, but today they put this message on dashboard saying not further action is necessary if we completed updating the information - so I just wait.:(

TallulahHart
09-13-2021, 12:31 AM
Tallulah, I am in the same situation. I just had 3 steps and then it said 'alright' and closed. No ID+selfie for me. I messaged support twice about it and was gonna to try to re-submit, but today they put this message on dashboard saying not further action is necessary if we completed updating the information - so I just wait.:(

Gah, so frustrating! Let me know if you hear back from support, hopefully we both can get it sorted quickly.

Strawberryblonde
09-13-2021, 01:41 AM
Really hope everyone can get this sorted out, I remember feeling helpless back at the start of the year regards a bank payment which disappeared. Also a few other issues since. When the facescan was rolled out I was on a few days off for a major celebration, kept reading here and wondering what it would be like on my return (I was away away and unable to even check whether it would work for me).

Fingers, toes, legs crossed (until I'm in private) for you all. None of us need this.

KatM
09-13-2021, 06:34 AM
I feel Soo disgusted by the cheapskates who downgrade me as a cam model because the country I am from. This idiot said my prices are too high and I told him they are medium fees and others have much higher fees and he said "yes Americans and UK have higher but models in your country are alot cheaper". He was Canadian and 3.99/pvt was too expensive for him. I am 5.99 exclusive. I used to have a bit higher pvt before the flag/ country changes but I was not getting shows anymore and I had to lower pvt to 3.99. Not going lower than this, fuck these cheapskates arrogant guys who consider my pussy should be cheaper cause the country I am from. In my list of allowed locations I have only eastern European and central European countries, nothing different than my own country so I let the real country as display country.
This breaks my heart, don't know how to call this cause it's not racism but similar. It's the same on AW, they simply don't want to pay higher fees to certain nationals, they don't value us simply. Disgusting!

emkato
09-13-2021, 07:20 AM
I feel Soo disgusted by the cheapskates who downgrade me as a cam model because the country I am from. This idiot said my prices are too high and I told him they are medium fees and others have much higher fees and he said "yes Americans and UK have higher but models in your country are alot cheaper". He was Canadian and 3.99/pvt was too expensive for him. I am 5.99 exclusive. I used to have a bit higher pvt before the flag/ country changes but I was not getting shows anymore and I had to lower pvt to 3.99. Not going lower than this, fuck these cheapskates arrogant guys who consider my pussy should be cheaper cause the country I am from. In my list of allowed locations I have only eastern European and central European countries, nothing different than my own country so I let the real country as display country.
This breaks my heart, don't know how to call this cause it's not racism but similar. It's the same on AW, they simply don't want to pay higher fees to certain nationals, they don't value us simply. Disgusting!

That is awful I'm sorry you are dealing with that. It reminds me of the disgusting people who want to do "sex tours" in foreign countries because they assume women will be more submissive and do a lot more for a lot less. I believe it stems from blatant ignorance and internalized privilege. North American men put themselves on a pedestal and expect everything to be given to them for little to nothing (not all of them, but a lot of them do this)

You are a QUEEN and they are ignorant morons. *hugs*