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Emanuelle
09-16-2021, 05:46 AM
Yep, for more than a week no longer room topic.

I also came here to ask about room topic. I can't believe I didn't notice for a week. I guess the whole document thing has me preoccupied. Every day until yesterday the banner was back. Now it's been gone for two days, so hopefully that means something good.

SapphireXO
09-16-2021, 06:01 AM
This is exactly what happened to me. She emailed me saying everything was good to go. Now the banner is back for me...?

She emailed me back saying everything is all good. I still have that warning banner but I am just going to assume everything is all good...

SuperPookie
09-16-2021, 07:22 AM
I never got a reply from support on whether or not my i.d was accepted or not :(

PhatGirlDynomite!!!
09-16-2021, 11:43 AM
This will naff you off I used my non-camming PC with normal room light (which is a poky room) light behind me. This is actually the best light room but not currently suitable for cam work.

However I've got a W10 update stuck in my work laptop, fast installed properly. Can use it but not sure how to shift it. Been turning on my laptop every morning at 5am to check updates after a few caught me out mid-stream. There's been 1 per week most weeks for last few months.

Might try system restore tonight.

Is the update stuck at like 15% or something similar? This happened to me a few times on an older PC until I remembered to unplug everything from the USB ports. Sometimes your operating system may struggle to find the proper drivers for your devices, especially if they aren't made by Microsoft.

minibagel
09-16-2021, 11:55 AM
I never got a reply from support on whether or not my i.d was accepted or not :(

check with liz, she responds very quickly. official support isn't even on my radar, i might as well mail a physical letter overseas with their extremely delayed response time. i finally wrote her last night and she confirmed everything was successful. would be gr8 if SM could implement an official verification status note for us so we wouldn’t have to bother anyone, huh!!

TallulahHart
09-16-2021, 12:57 PM
What's with them demanding for a DL instead of a passport? Passport>DL. It's universally accepted but not good enough for a verification form at a cam site? Makes no sense. Is it models or drivers they're recruiting? What is one supposed to do if they don't drive? Quickly take a driving course and pass the permit exam at the first attempt cause hey you've got to hurry up to make it in time? What if they can't drive for medical reasons e.g.? Should they buy a forged DL or something?

Absolutely agree with everything you said Lexie, just wanted to point out that I would think they would also accept a state ID (like a driver's license just without the permission to drive part). Or, at least, I hope they're accepting that because it's all I've got.

Strawberryblonde
09-16-2021, 01:01 PM
Is the update stuck at like 15% or something similar? This happened to me a few times on an older PC until I remembered to unplug everything from the USB ports. Sometimes your operating system may struggle to find the proper drivers for your devices, especially if they aren't made by Microsoft.

No I left it updating came back said problem was with installing the update, no percentage. I don't usually have anything plugged in bar the tab for the wireless keyboard which is Microsoft and the keyboard isn't even within range.

kattvandall
09-16-2021, 01:33 PM
I wanted to ask what should I do i cant log in my account has anyone had this problem I can't access it I was streaming then my password would work I got locked out I have tried to email support but no one has responded when I try to type my email it says does not exist I was just on it so how can this be anyone who can help I would be externally greatful I have been camming for a couple weeks on there but I have cammed before when I was younger

kamiliam
09-16-2021, 01:48 PM
Absolutely agree with everything you said Lexie, just wanted to point out that I would think they would also accept a state ID (like a driver's license just without the permission to drive part). Or, at least, I hope they're accepting that because it's all I've got.
That’s what I used you should be good.

XSelinex
09-16-2021, 01:49 PM
After those mail that all ok lol:
Hello,
Thank you for checking on your account status. At this time, we are showing your account has already been approved. You will now be able to sign on to StreamateModels.com and start streaming!
They sent me again this letter, so annoying. As a left hand don`t know what a right hand do:
Thank you for uploading your documents to your Streamate Models account. Unfortunately, we can't approve these documents for the following reason:

• You have provided a poor quality image. Please update with a higher quality image.
• Submitted images do not meet the criteria. Please upload a clear image of your photo ID and a picture of yourself with the ID.
• The ID type you used may have important information on the back. Please submit an image of BOTH SIDES of your ID.

whysky
09-16-2021, 02:06 PM
I didnt ever get the selfie with ID photo page but I emailed Liz and she said all my stuff looks good. So Just letting anyone know, if they didnt get the selfie with the ID screen and HAVENT got a resubmit email, it could still be ok.

Marina Starr
09-16-2021, 02:45 PM
Liz said unfortunately they can't advise after documents are rejected. You gotta submit everything over.

I submitted again today, Liz got back to me saying how come there were no information? I asked what information was missing. All I was asked of is front, back and selfie holding ID.

She got back to me again saying she didn't see any documents submitted under the email I use to log in my Streamate account. Then Why am I getting documents were successful submitted?

What exactly is going on?

gbjenna
09-16-2021, 03:03 PM
I didnt ever get the selfie with ID photo page but I emailed Liz and she said all my stuff looks good. So Just letting anyone know, if they didnt get the selfie with the ID screen and HAVENT got a resubmit email, it could still be ok.

Yes same story for me, no banner has returned since, nothing. Hopefully this means good news for us and others!

SoloDesire
09-16-2021, 03:51 PM
I'm not stressing all of this ID bullshit. I submitted once, got an email that it wasn't accepted. Emailed back and they said they were aware that there was a glitch (they didn't specify what type of glitch...that's support for you). Once I got my link and notification back I resubmitted using my iPhone. Haven't heard anything yet about whether it was accepted or not. It shouldn't be my job to reach out to support or Liz to see if it went through. If it didn't then it's their job to let me know. I'll resubmit as many times as they tell me I need to, but I'm not reaching out to anyone. They need to have something letting us know whether it's accepted or rejected. Let them do the work if not. Total clusterfuck and super unprofessional on their part.

Miss_ShaSha
09-16-2021, 05:05 PM
Liz said unfortunately they can't advise after documents are rejected. You gotta submit everything over.

I submitted again today, Liz got back to me saying how come there were no information? I asked what information was missing. All I was asked of is front, back and selfie holding ID.

She got back to me again saying she didn't see any documents submitted under the email I use to log in my Streamate account. Then Why am I getting documents were successful submitted?

What exactly is going on?

That's a total WTF, weird, & I'd be irritated.

Luckygoldfish
09-16-2021, 05:18 PM
I was approved and the banner is gone :)
Love SM again lol

Sunnylexie
09-16-2021, 11:21 PM
Emailed back and they said they were aware that there was a glitch (they didn't specify what type of glitch...that's support for you).

The Russian support told me there was a known glitch they'd been working to fix that had to to do with the face+ID page not showing and there was no point in resubmitting before it the page was up and that they'd get in touch with me once it's fixed. Liz emailed me back around the same time and told me last time the documents got rejected it was due to a system glitch and suggested I resubmit later, guess she was talking about the same glitch the Russian support mentioned.

The general support gave me no info whatsoever, just sent out the generic "give us better pictures" answers worded differently lol.

Sunnylexie
09-16-2021, 11:24 PM
I was approved and the banner is gone :)
Love SM again lol

Congrats! What kind of ID did you provide if you don't mind?

Luckygoldfish
09-17-2021, 01:45 AM
Congrats! What kind of ID did you provide if you don't mind?

Driver licenses. But I used splitcam to load it as its way better quality, their program make shitty pictures

Alexa89
09-17-2021, 02:21 AM
Hi, ladies!
Anyone else having problems streaming today? I just can't pass the broadcaster verification, I click begin scan and than it says verifying and is just loading. I am trying to broadcast for like 30 min, waiting, refreshing, closing site and reopening. Just not working, it's frustrating, didnt had this problem before.

Serena-Shields
09-17-2021, 02:46 AM
I've been getting disconnected all night and morning, the page keeps freezing and then the stream will disconnect- and it seems to mostly happen when I'm in Exc....lol

Strawberryblonde
09-17-2021, 03:11 AM
Is the update stuck at like 15% or something similar? This happened to me a few times on an older PC until I remembered to unplug everything from the USB ports. Sometimes your operating system may struggle to find the proper drivers for your devices, especially if they aren't made by Microsoft.

Finally the update has gone through, I did remove a few files in case it was due to lack of space BUT Googling the issue revealed Windows will tell me if there is not enough room - and it had downloaded it was only the install. Phew until the next one.

bigbum
09-17-2021, 05:42 AM
I was approved and the banner is gone :)
Love SM again lol

omg glad for you. did you submit a passport?

bigbum
09-17-2021, 05:44 AM
has anyone with a passport as id been approved?
i am getting worried. i dont have a DL (expired) or other form of id. i am outside the usa right now.

i am becoming so worried i have flashforwards of me getting on a plane to the usa to get an id card just for SM. omgggg that would be my worst nightmare.

KatM
09-17-2021, 06:37 AM
^^^ I used my passport and did the verification just once 2 weeks ago when they launched the verification software, I had the Id + face option available to me and I took the pictures as good as I could, for front ID I used the first page of my passport and for back of ID I used the second page of passport. They never sent me an approved or rejected email and I never checked with anyone to see the status of my documents so I assume I am good to go.
The first bar with the text and link disappeared after 2 days and never came back, only the note they put up there to wait after doing the verification appeared for 2-3 days and disappeared.
Passport is an international form of identification so it should be approved once u taking good pictures of it, I think many models did not take good pictures of their ID's or face or face + ID was not prompted therefore the rejections, they also verified multiple times not giving time to the folks to check on the first verification, sometimes people understand things differently than what they were supposed to understand/ do and this because of lack of explaining what we were supposed to do after we verify first.
Good luck verifying with your passport!

AuroraJade
09-17-2021, 06:42 AM
has anyone with a passport as id been approved?
i am getting worried. i dont have a DL (expired) or other form of id. i am outside the usa right now.

i am becoming so worried i have flashforwards of me getting on a plane to the usa to get an id card just for SM. omgggg that would be my worst nightmare.

I did get approved immediately, one try, with a passport. EU passport. Had to take selfie w/the passport too.

MissAdriana
09-17-2021, 07:36 AM
Total clusterfuck and super unprofessional on their part.

100%. Hire someone for communication to us specifically. It's ridiculous. They NEVER should have given a deadline and then closed accounts before that date. Scummy.

I wouldn't be surprised if they have the highest bounce rates among all cam sites. Look at the insane amount of in and outs compared to cam on any other site. Guys sit and park more on every other site. SM has lots of glitches lately.

I tested it for a few days for fun - I can literally get set up to cam, start a stream - at least 1 stream AND post content on 5 other websites while the broadcaster verification hasn't even loaded in another window on SM. I don't think they realize how easy it is to literally hop on cam on other sites. This check box BS, snapshot, now the verification. I'm lucky if I can start stream within 10 minutes

SamanthaSugar
09-17-2021, 08:46 AM
Who else didn’t get paid today? I get my paycheck sent directly to my account like clockwork, but not today. Not only is SM keeping me from working just because I have a passport, they are now withholding my paycheck. I’m beyond upset!

minibagel
09-17-2021, 09:30 AM
100%. Hire someone for communication to us specifically. It's ridiculous. They NEVER should have given a deadline and then closed accounts before that date. Scummy.

I wouldn't be surprised if they have the highest bounce rates among all cam sites. Look at the insane amount of in and outs compared to cam on any other site. Guys sit and park more on every other site. SM has lots of glitches lately.

I tested it for a few days for fun - I can literally get set up to cam, start a stream - at least 1 stream AND post content on 5 other websites while the broadcaster verification hasn't even loaded in another window on SM. I don't think they realize how easy it is to literally hop on cam on other sites. This check box BS, snapshot, now the verification. I'm lucky if I can start stream within 10 minutes

100% agree with you and Solo that they need better communication with us. overall Streamate feels like a very high quality platform to me (in comparison to others) but their biggest flaw seems to be communicating with their models, which is pretty important in times likes these. every time i have ever reached out to mfc they respond within literal minutes.

one time i asked mfc support to remove over 2 dozen gifs that some jackass had uploaded of me without my consent, and they removed them within literally 5 minutes. i'm looking at the very email right now, i had written them at 10:27pm and by 10:32pm they responded "done, thanks!". they resolved a problem for me within FIVE MINUTES. another time i had them remove more emotes/gifs on a *christmas eve* of all times and they took care of it within 20 mins. on SM if you desperately need to block a toxic raging incel and don't have their userID at hand, depending on who you ask support or Liz can take a few days or weeks. before that little shortcut was posted (kind of a total chore tbh) we were S.O.L.

can't stress enough how immensely helpful & convenient is it to have such quick responses from support and supposedly mfc only has a like 5 guys working for them, so that speaks volumes i think compared to SM. Liz is a godsend tho and usually responds same day or within a couple days.

minibagel
09-17-2021, 09:36 AM
I wouldn't be surprised if they have the highest bounce rates among all cam sites. Look at the insane amount of in and outs compared to cam on any other site. Guys sit and park more on every other site. SM has lots of glitches lately.

I tested it for a few days for fun - I can literally get set up to cam, start a stream - at least 1 stream AND post content on 5 other websites while the broadcaster verification hasn't even loaded in another window on SM. I don't think they realize how easy it is to literally hop on cam on other sites. This check box BS, snapshot, now the verification. I'm lucky if I can start stream within 10 minutes

there is a huge difference between the types of traffic on token sites vs. private-based sites tho. two totally different atmospheres. SM/pvt sites have constant unique traffic, fresh faces are being exposed to you all the time. token sites, MFC especially, has pretty stale traffic (with their lack of advertising) the same members will hang out in your room night after night, year after year. mfc is a very social, community-based site so yes ppl tend to sit there forever, like until the model logs out after her 4 hour shift LOL. cb is probably similar but with lower quality spenders and a way more freeloaders w/those high viewer counts.

honestly thanks to the unique in & out traffic on SM i *never* have to rely on regulars. i get new customers and fans all the time. this is a big plus for me bc i can pull my numbers without relying on 'regs'. on MFC models are very dependent on having a loyal set of regulars. & fwiw SM broadcaster verification has always been very fast for me, zero issues. MFC is almost always super glitchy and at times totally unreliable, for the past couple years. last night i had a trueprvt and got kicked out a handful of times! every platform has their issues grrr

tashiepuck
09-17-2021, 10:40 AM
Something to think about... out of approx 10,000 girls on SM, seems only a small amount are having issues with the ID verification, the site being " slow traffic" , or being " disconnected or glitchy... I myself have had zero problems wth any of those and it seems as the same girls who are having issues are the ones posting on this page. I dont think its fair to be cussing SMas many of us have had no issues at all

kamiliam
09-17-2021, 10:59 AM
Something to think about... out of approx 10,000 girls on SM, seems only a small amount are having issues with the ID verification, the site being " slow traffic" , or being " disconnected or glitchy... I myself have had zero problems wth any of those and it seems as the same girls who are having issues are the ones posting on this page. I dont think its fair to be cussing SMas many of us have had no issues at all


I don’t know if that is fair. It was bad enough that they had to put a new banner up, Liz came on here. Most of the models do not have this or other online communities to find out what is going on. I had issues, and I do pretty well consistently with minimal glitches and had issues. Mine were resolved(fingers crossed) and other models that also do well has the same experience. This system will favor us models (size of id shows this) as well as white cis performers.

I am neither sticking up for them or shitting on them in this case. It is a mess

FloridaSunDoll
09-17-2021, 11:24 AM
Has anyone that posts pics for sale in their activity feed noticed they are missing? I had a ton of pics posted for sale and they were selling at 1 point. I haven’t sold any in a bit so I went to go check and they’re all missing? Really strange

liquidsilk
09-17-2021, 11:43 AM
IDK what is up with this week but in 10 years on SM I have not had my traffic drop to zero so regularly ever before. zeroooooo! How can I sell to zero? And when it is not zero? Maybe 5, 6, hardly ever double digits. I'm not here to honk my own horn or anything but I am used to 20+ just chilling in my room. Is it just me?

Esixxx
09-17-2021, 11:51 AM
Has anyone that posts pics for sale in their activity feed noticed they are missing? I had a ton of pics posted for sale and they were selling at 1 point. I haven’t sold any in a bit so I went to go check and they’re all missing? Really strange

I had my picture posts disappear from my activity feed about 2 or 3 weeks ago along with my videos. The video posts went back up- still can't upload videos.

Also your earlier post about the placement being off- I had noticed that as well on Wednesday at about an hour and half left of my shift. I look at it mainly to check my stream and to see if anything is going on with the site. The placement at the time on Chrome was models I hadn't ever seen before. On Edge it was normal. My traffic had tanked then.

minibagel
09-17-2021, 11:56 AM
IDK what is up with this week but in 10 years on SM I have not had my traffic drop to zero so regularly ever before. zeroooooo! How can I sell to zero? And when it is not zero? Maybe 5, 6, hardly ever double digits. I'm not here to honk my own horn or anything but I am used to 20+ just chilling in my room. Is it just me?

since tuesday night everything feels very low-- traffic, potentials, messages in messenger, hearts/favs. everything. i've had as little as 0-2 people coming in per minute and my placement couldn't really get any better. can barely last 2 hours when lately i push myself to do 4. had a great start to the SM paycheck so i'm hoping it picks up tonight.

DeliveryLadyx
09-17-2021, 12:08 PM
Yes yes yes. Big fat zero traffic last week where I went absolute bonkers. Sunday off. Monday, Tuesday it was okish, Wednesday at the mercy of regulars and yesterday too. And today barely 3 potentials and absolutely no on win my room. I even contacted my ISP and reset my router. Its a big zero. What the hell. Cannot continue like that. Considering splitcam ming with stripchat at this rate because cannot make rent money. Is not normal at all.

SoloDesire
09-17-2021, 12:11 PM
Something to think about... out of approx 10,000 girls on SM, seems only a small amount are having issues with the ID verification, the site being " slow traffic" , or being " disconnected or glitchy... I myself have had zero problems wth any of those and it seems as the same girls who are having issues are the ones posting on this page. I dont think its fair to be cussing SMas many of us have had no issues at all

It's more than a small percent, this is only one forum. I'm glad you haven't had any issues, but don't invalidate other's feelings just because it's been peachy for you. Wait until you do have a significant issue and you have to wait a week for support to get back to you...then you can tell us we aren't being fair.

Marina Starr
09-17-2021, 12:29 PM
Finally I can join the 'Received & Approved Hoes Club'
Banner is gone too!

I submitted front and back of driver license and a selfie holding driver license. Did it on computer. What's different this time was when I got 'documents were successfully submitted' it took me back to my account. The previous times 'documents were successfully submitted' message never moved so that *could* be why documents were not received.

https://i.ibb.co/PjxwrFH/Full-Size-Render-2.jpg (https://ibb.co/V9V2LJ4)


https://i.ibb.co/WnTrh8Z/oprah-crying.gif (https://imgbb.com/)

~Carmen~
09-17-2021, 01:12 PM
Finally I can join the 'Received & Approved Hoes Club'
Banner is gone too!

I submitted front and back of driver license and a selfie holding driver license. Did it on computer. What's different this time was when I got 'documents were successfully submitted' it took me back to my account. The previous times 'documents were successfully submitted' message never moved so that *could* be why documents were not received.

https://i.ibb.co/PjxwrFH/Full-Size-Render-2.jpg (https://ibb.co/V9V2LJ4)


https://i.ibb.co/WnTrh8Z/oprah-crying.gif (https://imgbb.com/)

Congratulations on being accepted in the Received & Approved Hoes Club! We're not going back sis!!

Marina Starr
09-17-2021, 02:15 PM
Thank you, sis!

We're NOT going back. #notgoingbackhoes

https://i.ibb.co/VHH71k5/giphy-1.gif (https://imgbb.com/)




Congratulations on being accepted in the Received & Approved Hoes Club! We're not going back sis!!

MissAdriana
09-17-2021, 02:26 PM
SM broadcaster verification has always been very fast for me, zero issues. MFC is almost always super glitchy and at times totally unreliable, for the past couple years. last night i had a trueprvt and got kicked out a handful of times! every platform has their issues grrr

Yea hun I wasn't talking about the other sites culture. I meant the glitches. Guys dont typically sit parked in a glitchy pixelly stream chat, well you know what I mean.


Wait until you do have a significant issue and you have to wait a week for support to get back to you...then you can tell us we aren't being fair.

Exactly.



Nice to know so many of you have NO problems at all. I guess it's just a handful of us and we should be quiet because that's what's fair to the site? We used to be able to discuss technical problems on here and help each other. Come on now ...

Marina Starr
09-17-2021, 02:31 PM
She did the same to me with the 'i have zero issues' a few pages back with the same dismissive tone. I let it go because I took my meds and was practicing self-care.

When someone shares THEIR experience, you don't get to intrude or invalidate THEIR experience. An experience doesn't need an opinion unless it's asked. We're not asking for 'Captain Hoe save a Hoe' but it's the INDIFFERENCE to people's experience that pisses them off.

She already did. She came here in this thread recently and ranted, got her panties all twisted with delayed payments. I hope she reads the room from now on.



It's more than a small percent, this is only one forum. I'm glad you haven't had any issues, but don't invalidate other's feelings just because it's been peachy for you. Wait until you do have a significant issue and you have to wait a week for support to get back to you...then you can tell us we aren't being fair.

DeliveryLadyx
09-17-2021, 02:36 PM
I am curious if any of you have lag in potentials and when in pvt is still having potentials count appearing. When that happens, I experience zero traffic. That was the whole week last week and yesterday for 2 hour and came back to normal and today again. Can't be me.

kamiliam
09-17-2021, 02:39 PM
I am curious if any of you have lag in potentials and when in pvt is still having potentials count appearing. When that happens, I experience zero traffic. That was the whole week last week and yesterday for 2 hour and came back to normal and today again. Can't be me.
Potentials have been weird for me for a couple weeks so something is up.

perhaps I am wrong but I think I have always seen potentials when in private, but not in exclusive. Maybe that was just room count but I feel it was potentials too.

Erika_Xstacy
09-17-2021, 03:22 PM
Potentials have been weird for me for a couple weeks so something is up.

perhaps I am wrong but I think I have always seen potentials when in private, but not in exclusive. Maybe that was just room count but I feel it was potentials too.

same. i feel i am being watched

minibagel
09-17-2021, 04:07 PM
Yea hun I wasn't talking about the other sites culture. I meant the glitches. Guys dont typically sit parked in a glitchy pixelly stream chat, well you know what I mean.

i misunderstood you then bc to me bounce rate/in & out traffic means traffic that naturally comes and goes. not due to glitchiness. what do you mean then by sm having the highest bounce rate of all sites and 'insane amount of in and out' ? isn't that the nature of all private sites? looky lous popping in and out of rooms until they buy



wanted to clarify: i only drew the comparison with mfc cuz pretty sure you cam there too(?) and i thought maybe you'd relate that mfc's tiny support team is crazy fast with responding to emails (SM needs to level up!!) & that their platform is often very glitchy lately, to the point of it being usable at times. SM is glitchy sometimes but feels way more stable compared to the nightmare that mfc can be.

fetishqueen
09-18-2021, 01:18 AM
Bitrate is fucking awful today, barely out of red and pic looks a bit slow, stream quality says excellent as usual but clearly not. Also the mystery scroll bar on the right had taken to flashing in and out, really annoying today.

liquidsilk
09-18-2021, 01:45 AM
Bitrate is fucking awful today, barely out of red and pic looks a bit slow, stream quality says excellent as usual but clearly not. Also the mystery scroll bar on the right had taken to flashing in and out, really annoying today.

About 10 hours ago it was stuck saying exactly 10000 models online. There were not 10000 models online. :D

Marina Starr
09-18-2021, 09:00 AM
Before I submitted my documents and got approved, I reset my password.

Liz said there's nothing to reset on her end before submitting documents as I saw it being mentioned on here.