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TM1975
04-26-2012, 01:53 PM
Thanks sooooooo much Vanessa! I am *VERY* happy that you are here and able to ease our fears. It simply is just NOT easy to ask customer service these types of questions, as you can see from the response that Incantatious got when she inquired on this.

Thanks for being here, and being active in the CC community!

awmvanessa
04-26-2012, 02:17 PM
Don't worry, you are never going to end up "owing money." This is just a place for SM to specify changes we might need to make… nothing is different, its always been there, it just now it has its own place. We apologize for the confusion over this… it wasn't the intention.

Here's a perfect example of when a payment adjustment would apply: say by accident a wire fee or a FedEx fee might get charged twice… this is where we'd give the money back to you. :)

Cam_Model_Jess
04-26-2012, 02:28 PM
Has anyone seen the "Daily Time Online" section under "My Reports" I'm pretty sure this wasn't here yesterday.

Yes, I just noticed that. It wasn't there yesterday.

h0ttie
04-26-2012, 02:29 PM
Has anyone seen the "Daily Time Online" section under "My Reports" I'm pretty sure this wasn't here yesterday.

ooohhh!! i like that :)

DollEyes
04-26-2012, 02:31 PM
I like it too actually, it's going to make me want to compete with myself and raise my %'s :) yaayy motivation

Cam_Model_Jess
04-26-2012, 02:33 PM
So, Vanessa, is SM going to start keeping track of things like how long we're online each day, how much we make per hour we're online, how much we make while we're in chat? It seems that there are things being highlighted that were not before.

Also, I sent you a PM and you never responded to me. Who are these guys that cannot be banned? Guest_xxx (there are always three numbers where the x's are). No matter what happens, I cannot ban them. They don't come into private, just stay in free chat.

OJenni!
04-26-2012, 02:34 PM
The "pay adjustments" section will be for things like missed chats, technical issues or in some cases, there might be a deduction if an account is found to be involved in fraudulent activity. SM will NOT be doing anything like chargebacks. FYI: This was confirmed by Liz at Streamate. :)

Ok I think I get it now. So say for example I had a gold show and 15 people paid to enter. 1 person's entry did not show up in my earnings, so would something like this be an adjustment? I know because sometimes I see it takes a few hrs to get the amounts correct.

But here is my next question for you vanessa;

On the "start my show" page there is the drop down to select camera quality. I see a bunch of new options I did not see before. New options as in H.264-128 IDSN, H.264-DSL, etc. Can you explain these to me?

I have noticed my placement has dropped significantly since these new options have been available.

Fridays
04-26-2012, 02:37 PM
"Daily Time Online" section under "My Reports"

does this mean the total time the model was logged in on the website..
or the total paid chat time......

awmvanessa
04-26-2012, 03:07 PM
So, Vanessa, is SM going to start keeping track of things like how long we're online each day, how much we make per hour we're online, how much we make while we're in chat? It seems that there are things being highlighted that were not before.

Also, I sent you a PM and you never responded to me. Who are these guys that cannot be banned? Guest_xxx (there are always three numbers where the x's are). No matter what happens, I cannot ban them. They don't come into private, just stay in free chat.



- Those things have always been visible on the SM end, but I think the gist is that it is more for performers themselves to reference, especially the ones that are online frequently.

- Sorry about that, Jess :/ Hmm, I believe the customers that you are referring to (the ones with generic "Guest123", etc. screen names) are non-members. They have not signed up for an SM membership, so they cannot chat with models in free nor can they enter a paid session. It's like if you or me were to just pull up the site, and click on any model's profile. That way, you can see how many ppl, not just SM members, are actually in your free chat room at a time.

Cam_Model_Jess
04-26-2012, 03:07 PM
It says "Online" and "Paid" then shows the percentage of time for which you were being paid.

Ex:
Online 150
Paid: 50
Percent in Paid: 30%

You were logged in and streaming for 150 minutes (2.5 hrs) but were only in private (and being paid) for 50 minutes. So if you get pulled into private but the guy leaves before paying, that does not count as "Paid" time just because you were in private.

awmvanessa
04-26-2012, 03:10 PM
...and the screen names like "Guest123" cannot be banned b/c we do not have any info on file for them. They are, however, prompted to sign up for a membership after idling in a models room after a certain period (like, 30 secs) of time, and also when they try to chat with a model or enter her paid show.

Cam_Model_Jess
04-26-2012, 03:18 PM
^I think, if that was the case, there would be more than just a few of them. But thanks for the guess.

And thanks for answering our concerns about the chargebacks.

awmvanessa
04-26-2012, 04:02 PM
Jenni & Jess ~sent you a PM :)

Frolic
04-26-2012, 04:26 PM
I'm loving the daily time summaries. I'm definitely going to try to get my percentage up.

Cam_Model_Jess
04-26-2012, 04:39 PM
^Yeah, I think that's the point :)

Incantatious
04-26-2012, 04:55 PM
Woah... I love the Daily Time Summary. That's... pretty frigging cool.

Cam_Model_Jess
04-26-2012, 05:05 PM
Ooh ooh ooh. Can I make a prediction?...

Remember when SM came out with Gold and we were like "oooh, we can get tipped now." And SM was like "now you can make even MORE money!" So models started pushing gold in free chat? Then they slowly figured out they were only getting 35% of that too? And it turns out it was just another way for SM to make even more money?......

Wait for it.....

(Hey, I'm not ragging on them. This is capitalism.)

Edit: I just realized I didn't exactly finish my thought. I'm predicting that they're going to use this to, in some way, motivate us to do better, which is really awesome for us... and also awesome for them. Hopefully the existence of the page is the only "motivation" we get from them. I predict that it's not.

Smurfette
04-26-2012, 05:07 PM
I love it too! But there's a definite lag... Thursday just ended (as a pay period) and it's not showing anything... just 0's even though I worked a couple hours today. I wonder why it's not instant.

SarahTime
04-26-2012, 06:23 PM
Something I have learned to adjust when I'm looking at "days" on SM.... for example if I work Saturday night from 10pm-2am ALL those earnings are going to show on "Sunday" in SM's stats. This is because of the time zones and what not. TECHNICALLY a SM pay period runs from Saturday at 7pm to Friday at 7pm. (my examples are using central time zone). So when I look at my stats, I know that "Sunday" or "4/22/12" is actually MY "Saturday" or 4/21/12. So when you're looking at the Daily Time Online page, keep that in mind also. The time I was online this Thursday afternoon is showing on Wednesday's time online... because of all this time zone stuff. Basically if you work day shifts AND night shifts.... it will be split over two separate days.

It's confusing. But once you figure it out and "train" yourself on how to look at it, it's not too bad. It helps that I keep an extremely detailed spreadsheet of my time online, and I'm very happy to say that my "minutes online" match up exactly for what I show on my own personal spreadsheet. :)

I love the Daily Time Online page.... definitely makes me feel motivated to up my percentage! Maybe that was the point of displaying this information to performers?

Cam_Model_Jess
04-26-2012, 06:48 PM
Yes, so didn't SM's "Thursday" just end a little less than 2 hrs ago? I think she was asking, if SM is done with Thursday, why our Thursday stats aren't showing up yet. According to SM, it's now Friday. I've already made money for Friday, so if the "Daily Time Online" was instant, Thursday would be there already.

SarahTime
04-26-2012, 07:10 PM
Wednesday just ended for SM, Thursday just started at 7pm...

ManyRoses
04-26-2012, 07:29 PM
Hmmmm...I have no real opinion on most of the changes....I guess I don't get too attached to a certain way of displaying things, although the lag is going to drive me kinda nuts!! I'm guessing that they will fix that.

And I REALLY like the new % in paid thing....although I CAN see it driving me nuts from time to time!

Marina Starr
04-26-2012, 07:30 PM
What new % paid thing? Did I miss something?


Hmmmm...I have no real opinion on most of the changes....I guess I don't get too attached to a certain way of displaying things, although the lag is going to drive me kinda nuts!! I'm guessing that they will fix that.

And I REALLY like the new % in paid thing....although I CAN see it driving me nuts from time to time!

ManyRoses
04-26-2012, 07:31 PM
You can now see how much time you spent online, how much of that was paid, and so figure out what percentage you are spending in paid chat. Neat!

amanda36c
04-26-2012, 08:16 PM
Vanessa,

I'm curious. Why is there nothing on the site detailing the "pay adjustments" and all that it does/could involve besides the two examples given, which most of us will never use anyway?
In the new display, why doesn't it show total time spent online, as opposed to just the amount of time spent in private? Time is money.
Also, why doesn't it show the time the member entered private or exclusive? It only shows the time he left. I know it shows the total time but I want to know why it doesn't show what time he entered. I know you have this information.

Also, I just spend $300.00 and lost 3 days of work due to my video freezing. After I spent the money to get my encoder fixed, because I thought that was the problem, I realized it wasn't me at all. It's your site. When are you going to get that problem fixed/ I'm not the only one having problems with that. Just last night, I was able to work 2 &1/2 hours before my video froze and I was signed offline by your system. This is not my computer, not my connection, not my ISP. It is your site. I had my tech guy the other day test this for me and it is definitely your site.

Thanks for fixing the way our pay stats look (now I have to click another page to view who's been rating me low). Not even sure what good this was except a bit of a bigger font size.
Also, I sent a few e-mails and got absolutely no response from Streamate whatsoever. This was during the time that I was unable to work and noone even bothered to help me get back online.

Cam_Model_Jess
04-27-2012, 05:53 AM
Wednesday just ended for SM, Thursday just started at 7pm...

How do you figure? Last night (starting at 7pm your time I suppose) I was being paid for the 27th. My wall calender shows that the 27th is a Friday.

I'm not trying to be difficult. I just don't understand how you can be moving from Wednesday to Thursday when I'm going from Thursday to Friday. I thought the whole thing was pretty straightforward. What am I missing?

DEUCESWILD
04-27-2012, 06:57 AM
I don't like the new setup. They should have left it the way it was!

justanothercamgirl
04-27-2012, 07:05 AM
I must admit I am really excited that they have a new section that shows how long we were online in total and in paid chat and compares them both and gives us a percentage.

The overachieving perfectionist in me now has another marker/measurement that I can torture myself over. ;)

Fridays
04-27-2012, 07:18 AM
maybe SM will decide to give a flat bonus or a % bonus to those who spend more than .. x %of time in paid chats..

Cam_Model_Jess
04-27-2012, 07:30 AM
maybe SM will decide to give a flat bonus or a % bonus to those who spend more than .. x %of time in paid chats..

That's kind of what I was thinking. That there's a way they can make us work harder (make more money for them) by putting up our stats. If that doesn't work, they could go one of two ways with it:

1. Give bonuses, or increase payout percentages for those who earn more per min online
2. Reprimand, or decrease payout percentage for those who earn less per min online

That's why I'm just waiting to see what happens before I get too excited about this. I'm not trying to be a total bummer. I just don't trust that they're doing us any favors.

Fridays
04-27-2012, 07:41 AM
That's why I'm just waiting to see what happens before I get too excited about this. I'm not trying to be a total bummer. I just don't trust that they're doing us any favors.

And why wouldn;t they do us any favors? We're doing them a few..../:O.
Here is the 1 major favor we;re doing for SM and any other site

Entertaining hundreds of potential customers for FREE.
Does this mean nothing?
Last time I checked its only "Family and Friends" who do things for free for someone....:-X

Please SM? increase out %? Does not even matter how much... 1% would do it..:worship:

BritishBecky
04-27-2012, 08:09 AM
I love the new time online thing.
But
the time in paid chat thing is pretty meaningless if you do mainly gold shows, because the gold show countdown is often going to mean that 50% (or may be even more) of your time is in free chat geting pledges.

Cam_Model_Jess
04-27-2012, 08:33 AM
Well, I guess you'd have to do goldshows one day and not another day just to see how it works out.

However, I think it probably evens out, because even if guys don't stay in thru the whole show, you're still getting paid for the whole show, so you'd automatically get the whole 15 minute (or however long your show is). I assume that means you could do a 3 hr show where only one guy buys in and that still means you show up as being paid for three hours straight?

Who really knows how this is going to work. We'll have to experiment.

Plus, there are many ladies who would love for their stats to say that they're only in free chat 50% of the time.

awmvanessa
04-27-2012, 08:33 AM
Just wanted to update you all that I heard last night that the "payment adjustments" bit has been fixed so that it will ONLY appear if/when it applies to your account. Oye.

I may be biased, but I personally think that the new "My Time Online" section is pretty cool. For many of you, your webcam business is your main source of income, and from a business standpoint, having any sort of pertinent data to reference back to is invaluable. For instance, in the case that you wanted to try out a different window of time to cam (ex: switching from AM to PM) for 1 month, you would be able to reference back to the previous month's stats to compare your shifts (earnings, time in paid,etc.), and determine which of the time frames may work better for you going forward. Or maybe you got a new computer for camming: is there indication of a return on investment in the form of more time spent in paid chat due to better stream quality? From a recruiting standpoint, I've always had access to this info: it gives me a better idea as to how some of my fledgling performers are doing, and what suggestions I can offer them if I see that they're spending vast amounts of time online with minimal earnings made.

(Also, someone had mentioned payout %'s: keep in mind that you will get a 75% payout simply by referring new members through your cammodels link (it's the same as your SM profile link) each time that member buys into one of your paid shows, and a 20% bonus on top of your regular payout % for each time that member buys into another model's paid shows for the duration that the member is active on the SM network. Many models promote their profiles on their Twitter & FB accounts and secure new member referrals that way.)

(I also wanted to note that if you are experiencing ANY technical issues with your profile, that you report it right away to Streamate Model Support, and they will forward it to the appropriate parties within Streamate. Please be sure to include a screenshot if/when possible to assist them in finding the appropriate solution to your issue.)

Hope you all have a great Friday :)

SarahTime
04-27-2012, 08:33 AM
How do you figure? Last night (starting at 7pm your time I suppose) I was being paid for the 27th. My wall calender shows that the 27th is a Friday.

I'm not trying to be difficult. I just don't understand how you can be moving from Wednesday to Thursday when I'm going from Thursday to Friday. I thought the whole thing was pretty straightforward. What am I missing?

Okay I really wasn't clear on what I was saying. I'll try to attempt to clear up what I was saying...

If you work anytime from 7pm Thursday evening to 7pm Friday evening.... those earnings are going to show up on Friday's earning date.

HOWEVER, if you are like me, and you usually ONLY work night shifts.... then working from say 10pm Thursday night to 2am Friday morning.... ALL of those earnings are going to show on Friday's earning date... my point of this was that I "started" my shift on "Thursday night" and therefore for ease of calculating my "daily" earnings, I consider that entire shift to be on "Thursday" even though two hours of it technically was on "Friday". However, like I said, ALL the earnings for that day will show on "Friday" on Streamate because they started after 7pm on "Thursday", however they will all show on "Thursday" for my personal spreadsheet.

The only reason I was pointing this out is because any time online and ALL earnings that you do AFTER the cut off (7pm central in my case) are going to bump to the next day, and therefore give an inaccurate picture of your "daily" time online and your "daily" earnings. I don't know anyone other than SM's server time that considers their "day" to run from 7pm one evening to 7pm the next.

Another example... the pay period started, according to SM, on 4/22/12. However, I worked Saturday night 4/21/12 from 10pm-12am and ALL those earnings show on "Sunday" according to SM.

In the instance of moving from Wednesday to Thursday... in SM time, "Wednesday" is any earnings from 7pm Tuesday to 7pm Wednesday. So you can see that like I said, for a person like me working only nights, all of my Tuesday earnings will show on Wednesday.

Sorry if I confused myself and said something mixed up earlier.... hopefully this make sense now.

Edit: so yes I was "wrong" earlier in my second post, my brain was thinking in terms of the adjustments I have to usually make since like I said, I work mostly at night so all the "days" are shifted. Thursday night had just started for me but "Friday" had begun for SM.

Also... On the daily time online page... I wish they would have stayed consistent using dates rather than days of the week.

TM1975
04-27-2012, 08:33 AM
I'm averaging around 25% in paid chat, with almost exclusively gold shows this week. Curious to where you ladies are right now and what your goal of time will be in the future :) I'm thinking of trying to increase by an average of maybe 1-2% a week? I dunno. lol I do like the Daily Time Online page though! It is motivating me for sure.

Cam_Model_Jess
04-27-2012, 03:05 PM
I understand what you're saying.

I also think that the difference between using dates on the payments page and days on the daily percentage page might confuse people. I guess it doesn't confuse me all that much, but it's harder to get an accurate picture of when we're on and how we're doing. However, I'm just grateful that they chose not to chose the daily percentage page in the performer's time zone. That would've been extra confusing. ;D

I looked back at all the weeks of reports, and I have to say that I'm not at all surprised by the numbers. I've had a picture in my head of how I've done since Dec, and the solid numbers reflect that. Also, I'm not surprised by which days of the week I have higher percentages. Those are the days when I'm aware that I'm doing better.

I do agree that it's interesting to be able to see solid numbers instead of having a nebulous idea in my head.

Jessica1001
04-27-2012, 04:59 PM
I love this idea.

HOWEVER...

As someone else pointed out earlier, this data is of limited value if we do not have access to the formula used to calculate it, especially as it pertains to gold shows.

Does a host who charges $1 buy-in for a 60-minute "chat" show, with a five-min countdown and a goal of only $1 end up with a "percent of time in paid chat" of 60/65x100= 92%? Even though she only made $1 in 65 mins?

And does a host who is online for an hour, and for five mins one guy takes her to premium @9.99/min, followed swiftly by nine more guys who stay for the same duration... Does she end with a percentage of 5/60x100= 8%? Even though she produced $500 of revenue, 500 times what the girl above brought in?

Release the formula, please! It will help us make much better use of the info. :-)

BritishBecky
04-27-2012, 05:09 PM
^I'm pretty sure that the time in free chat, including gold show countdowns is counted as free chat (non-paid). The time in gold show is counted per minute, and not minutes x viewers. Also, the same goes for privates. It is the amount of time you are in private, regardless of how many viewers. So, one minute in private counts as one, even if you have 20 guys in for that minute. Only the first guy is counted.

Fridays
04-27-2012, 05:11 PM
I think BritishBechy is right...
and after alll, I dont think it really matters..
I tend to belive Im doing good.. yet my % in paid chat averages 30-38%

SarahTime
04-27-2012, 05:20 PM
It appears that on the "My Earnings" page it is calculating your "Chat Time" by adding up all the time in chat, PLUS every single person in a gold show.... so 10min gold show x 10 guys = 100 mins in paid chat.

BUT...

It appears that on the "Daily Time Online" page it is NOT counting every single person in the show, so instead it is seeing that 10min gold show x 10 guys = 10 mins in paid chat.

So in terms of the percentage, it actually is going to accurately display the percentage by only counting the gold show one time. It's just weird that the earnings page counts the gold show as every single person who joins. They have the same information being shown two different ways, I guess.

maryjaynexo
04-27-2012, 07:35 PM
I really like the 'time online' page, and I think it's going to help me improve my percentages!

ManyRoses
04-27-2012, 11:20 PM
OK...much as I love the time online report.....I wish that it was faster!! I like my info instant!!

And now that I have worked with it a bit....not seeing the overall rating automatically bugs me a little. I don't want to have to waste time checking all my ratings if I can just see that they are all fives to start with...

Cam_Model_Jess
04-28-2012, 08:41 AM
I love this idea.

HOWEVER...

As someone else pointed out earlier, this data is of limited value if we do not have access to the formula used to calculate it, especially as it pertains to gold shows.

Does a host who charges $1 buy-in for a 60-minute "chat" show, with a five-min countdown and a goal of only $1 end up with a "percent of time in paid chat" of 60/65x100= 92%? Even though she only made $1 in 65 mins?

And does a host who is online for an hour, and for five mins one guy takes her to premium @9.99/min, followed swiftly by nine more guys who stay for the same duration... Does she end with a percentage of 5/60x100= 8%? Even though she produced $500 of revenue, 500 times what the girl above brought in?

Release the formula, please! It will help us make much better use of the info. :-)

Interesting point, because if you're doing regular premiums, guys tend to jump in once someone else initiates the show. This is for varying reasons: they don't wait to wait until you get your clothes off, they don't intend to pay but end up staying an extra second or two, they don't intend to pay but stay once they see how much they like it, etc. Or the guys left behind in free chat just can't stand the thought of no longer having your attention :)

When I have one guy paying me in premium, I almost always have at least two or more guys jump in after him. Therefore, for at least a portion of that time in private, I'm making double, triple, quadruple the amount per minute that I would normally make.

There are times when I sit in free chat for 30 minutes without a show. Then one guy pulls me into private, and all the other guys sitting in free chat jump in, and by the time I'm done with that show, I've made $40. Maybe I was only in the show 10 min, so I have 33% paid time. But I still made $40 in 40 minutes total, which isn't half bad :)

So ladies, don't be too hard on yourselves about this percentage thing. It's really NOT a complete picture. If you feel like you're doing better than the percentage reflects, it's because you probably are.

(We have to look at this measurement for EXACTLY what it is. It is a measure of the time you spend in free chat vs. the time you spend in paid chat. To apply any more significance or importance to it than that is to short-change yourself and to ignore the ACTUAL measure of this page.)

Jessica1001
04-28-2012, 09:40 AM
^^^ Right Cam_Model_Jess. Which is why it really would not make sense for SM to offer bonuses to hosts based on the % of time spent in paid chat. SM does not make money based on what % of time you're in paid... they make a percentage of your TOTAL REVENUE GENERATED.

If Sally spends an hour in premium @ 1.99/min, and Becky spends 55 mins in free, counting down for a 5 min gold show that 100 guys then pay ten bucks each for, Becky is more valuable to SM because she GENERATED MORE REVENUE. Period.


Why would they reward Sally over Becky, just because her % is higher? Makes no sense. (I love you anyway, Fridays.) ;-)

Cam_Model_Jess
04-28-2012, 09:52 AM
It may not make sense for them to do this, but as Melonie and others have discussed, they may see this as a way to justify paying less to certain models. I know it's not an accurate reflection of revenue, but I'm still waiting to see what will be done with this information.

Someone said that SM has ALWAYS had access to this information. That's true. But I think it might be significant that they are now giving us access to this information and highlighting certain numbers. Anyway, we really don't know what will happen. So I'm just waiting to see :)

Melonie
04-28-2012, 01:13 PM
maybe SM will decide to give a flat bonus or a % bonus to those who spend more than .. x %of time in paid chats..

And maybe SM will decide to 'cut' camgirls who run a consistently low % of time in paid chats ... because they create a financial 'loss' for SM versus the costs of web hosting and internet bandwidth they are using up with their mostly free video stream.

BritishBecky
04-28-2012, 01:40 PM
^I thought SM already has a 5% paid time requirement??

PrincessLuna
04-28-2012, 01:41 PM
^I thought SM already has a 5% paid time requirement??

Is it a requirement? I thought it was just "if you spend 3% of your time in private your standing will go up" ?

SarahTime
04-28-2012, 01:43 PM
^I thought SM already has a 5% paid time requirement??

You know what.... it DID used to say 5% I'm nearly certain... However I just checked again and now it says:

"We ask that Streamate performers maintain a minimum of 3% of their total time in paid chat. Staying on longer just to be in free will not increase your placement. The performers on the first pages offer the best experience for members. "

It used to be, 5%.... right?