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PhoebeHaze
01-25-2017, 11:34 PM
I originally posted in the wrong spot :( but am unsure how to delete it.
I am sorry for now double posting , I am new and am trying to figure this out ! Anyways ever since version 20 came out for streamates SMBroadcast application I've had nothing but problems from the recording options they offer not recording or saving my shows to constant audio and video not syncing. I have constant feedback saying I ALWAYS have a lag.
I use a Logitech c920 hd camera which is all up to date but am also using a laptop to Broadcast , which is also up to date (which I've never had an issue using before , for chaturbate , mfc, etc) I'm also dealing my video going extremely pixelated after almost ever 5-10 exclusive or private. Before I installed the new version I was making almost 1000$ / week to nonstop issues and making a pitiful 218$ so far this week. I've reported the problem to the feedback support I've read the handbooks , is anyone else dealing with the same issue ? HELP if you can !
Thank you for your time

Sunnylexie
01-26-2017, 04:15 AM
Private aka invisible typing in Classic chat mode isn't working for some reason, and guys are able to see what others are typing. It's like a looney house.
Other than that:
1) Every time I"m trying to block a user or view their profile, the popup shows a login form. When I log in, the profile is displayed as it should, but when I try opening another, it's a login form again. As for the blocking from messages popup, it just redirects me to the model dashboard once I log in. Logging out and back in or clearing the cookies doesn't help.
2) People can't see my free chat feed unless they refresh or reenter a few times. Needless to say, very few are patient enough.
3) When I check my own feed, I see my video going black for a short time like every 10 seconds. The SMB preview and feed stats show I'm just fine.
4) When people go pvt, the video won't load, then they are kicked out with "user connection issue". This is what 70% of my today's pvts have been like.
5) If they're lucky enough to get my feed working, they can't c2c. Their cam freezes, and when it unfreezed, they say my feed starts freezing.
6) They say the video doesn't resize automatically when the quality drops, and there appears to be no way to do it manually.

christylive
01-26-2017, 04:35 AM
Private aka invisible typing in Classic chat mode isn't working for some reason, and guys are able to see what others are typing. It's like a looney house.
Other than that:
1) Every time I"m trying to block a user or view their profile, the popup shows a login form. When I log in, the profile is displayed as it should, but when I try opening another, it's a login form again. As for the blocking from messages popup, it just redirects me to the model dashboard once I log in. Logging out and back in or clearing the cookies doesn't help.
2) People can't see my free chat feed unless they refresh or reenter a few times. Needless to say, very few are patient enough.
3) When I check my own feed, I see my video going black for a short time like every 10 seconds. The SMB preview and feed stats show I'm just fine.
4) When people go pvt, the video won't load, then they are kicked out with "user connection issue". This is what 70% of my today's pvts have been like.
5) If they're lucky enough to get my feed working, they can't c2c. Their cam freezes, and when it unfreezed, they say my feed starts freezing.
6) They say the video doesn't resize automatically when the quality drops, and there appears to be no way to do it manually.

Sounds identical to mine and about every other custie/cam girls experience as of late. Total hell :(

Sunnylexie
01-26-2017, 04:58 AM
I've been waiting for like 2 hand a half weeks to get approved for a new profile back on streamate. I sent an email 2 days ago, but no response. Everything is uploaded and ready to go. Is this normal??? I really want to cam tomorrow.

Believe me you don't want to lol. The fuckery happening right now isn't worth wasting your new model status on.
I guess everyone's just way too busy dealing with the glitches the new and improved SM broadcaster has brought us.

Marina Starr
01-26-2017, 05:30 AM
The guys that have issues are most likely using chrome. Try putting it on your room topic asking them to try a different browser.

Mare
01-26-2017, 05:36 AM
So, based on the usual SM glitches, how fast can we expect them to resolve this?

~Carmen~
01-26-2017, 07:27 AM
The guys that have issues are most likely using chrome. Try putting it on your room topic asking them to try a different browser.

I just had a guy's cam freeze. He wanted to do phone so I turned it on but he said there was no option. I just added your advice to my room topic.

Thanks Marina!

Marina Starr
01-26-2017, 07:46 AM
I'm using Opera and love it. So smooth and fast! I hope you have a WHOREGEOUS and bankable Thursday!

I just had a guy's cam freeze. He wanted to do phone so I turned it on but he said there was no option. I just added your advice to my room topic.

Thanks Marina!

SoloDesire
01-26-2017, 07:49 AM
I had to switch from Chrome to Firefox. So far I haven't had any issues that I'm aware of. C2C has also been working fine now for the guys who've tried it...but I'm guessing that's depending on what browser they are using.

PhatGirlDynomite!!!
01-26-2017, 08:16 AM
I originally posted in the wrong spot :( but am unsure how to delete it.
I am sorry for now double posting , I am new and am trying to figure this out ! Anyways ever since version 20 came out for streamates SMBroadcast application I've had nothing but problems from the recording options they offer not recording or saving my shows to constant audio and video not syncing. I have constant feedback saying I ALWAYS have a lag.
I use a Logitech c920 hd camera which is all up to date but am also using a laptop to Broadcast , which is also up to date (which I've never had an issue using before , for chaturbate , mfc, etc) I'm also dealing my video going extremely pixelated after almost ever 5-10 exclusive or private. Before I installed the new version I was making almost 1000$ / week to nonstop issues and making a pitiful 218$ so far this week. I've reported the problem to the feedback support I've read the handbooks , is anyone else dealing with the same issue ? HELP if you can !
Thank you for your time

Hi Phoebe, welcome to the forum. Im moving this post here to this section so that you can read back a few pages and see that people have had the very same issues that you are experiencing. Lots of tips on how to trouble shoots some stuff. But sadly some of it is still a mystery because SM is having lots of issues right now.

CamChik
01-26-2017, 10:47 AM
So I've recently started back on Streammate as a backup when it's slow on my usual site and I am wondering what the "External Show" Toggle button is for on the boradcaster? Does that mean if I am split camming I can just set it to yes, do my show on the other site and then switch it to no to get back into free chat? Sorry if this has been asked already, I have limited time to do any research, hell I barely have time to sleep!

hyori
01-26-2017, 11:36 AM
i had a couple of privates that glitched out yesterday. I think it has something to do with upload speed. My fiber internet has been acting up and going below 2 Mbps, when that happens it is glitch city.

Selenasecret
01-26-2017, 01:14 PM
Might be of some help for all the cpu % junkies

http://www.technobuffalo.com/2017/01/26/windows-10-game-mode-details/

Lol hope this works for us

Tried windowkey + g. And might just be coincidence but it appears there is something about the gamemode already

Lola4u
01-26-2017, 01:35 PM
I had to switch from Chrome to Firefox. So far I haven't had any issues that I'm aware of. C2C has also been working fine now for the guys who've tried it...but I'm guessing that's depending on what browser they are using.

This is fun , i switched from Firefox to Internet Explorer because i thought is my browser , but nope, everything is a huge mess ! The Classic Chat is not working-they can see each other . They are disconnected from private/exclusive, their cam is not working at all or its freezing, my cam is freezing to their ends ,they can not hear me,they can not see me ..I'M JUST SO FREAKING MAD !

SamanthaSugar
01-26-2017, 07:24 PM
Annoyed beyond annoyed!

IvyRose
01-26-2017, 08:02 PM
all of the requested excl did not follow through due to siteproblems a lot of pvts neither, members got kicked out.
in freechat a lot of members could not hear me
i logged out for now, bec sm sucks

luckily i had a indy client to make up for lost houres spend

PhoebeHaze
01-26-2017, 09:02 PM
So finally I had a somewhat solid night on SM.besides the recording issues I've been having I did atleast have several successful shows ... finally after a really stressful annoying week

Melyssax
01-27-2017, 10:23 AM
I'm having so many tech issues.. Would appreciate if someone could assist ...


I'm using the FMLE & iall of a sudden both my bit rate & frames per second are both fucked when usually excellent quality & I don't know why it changed up on me overnight besides me reinstalling .. my bit rate is still stuck at 385.2 (which again just started & not the norm).. and now my FPS is stuck at 15.0 ???
??

ETA: Ok never mind the FPS - Solved (=

Bit rate is still fucked up though .. would appreciate any recommendations

xxtinamariexx
01-27-2017, 10:40 AM
i have made .35 on sm today... i am so fucking going to be able to make my bills this month ... thank you SM THANK YOU....

SabrinaThomas
01-27-2017, 11:43 AM
If anyone else has the same problem that the new broadcaster simply shuts down out of the blue, please do report it to streamate support. It has happened to me a couple of times even during a Gold Show and it also happened to a friend of mine who first thought it was something on her side. It is not, it's the broadcaster. And it's one of the many things that need to be fixed. The good thing is that now you can directly report technical issues from the SMB menu: >Tools>Report A Problem. It will send them all your specs so you don't have to type it every time.

Also before when I got occasional disconnections with the SMB, the broadcaster remained opened and I just got a pop-up with the summary of the session log. Now the entire program crashes and closes itself and to continue streaming you need to reopen it and log in again.


On a brighter note, traffic wise streamate has been actually pretty good the past week. If they can fix these new SMB glitches soon and keep the good traffic, it will look very promising.

Teddy_Bear
01-27-2017, 12:01 PM
I'm so glad it's not just me that SM is fucking with the past week! I hate to hear other bb's struggling but it's nice to know it's not just you sometimes. I have had endless glitches and my worst week of January this week - they either can't see me or can't hear me - no disconnects thank god but still pretty pointless sitting there.

19 hours and counting the past 3 days and barely $150 to show for it so far. WTF?! That's usually my daily low goal...very annoyed right now :banghead:

xxtinamariexx
01-27-2017, 05:58 PM
sm is down for the count, came out of a gold show. and couldn't figure out why guys weren't talking to me. went and looked and it was showing me offline. I signed out and back in... and still offline... went to the front page.. only 800 girls online :( wtf

PhoebeHaze
01-27-2017, 06:03 PM
sm is down for the count, came out of a gold show. and couldn't figure out why guys weren't talking to me. went and looked and it was showing me offline. I signed out and back in... and still offline... went to the front page.. only 800 girls online :( wtf

I searched for myself aswell yesterday , couldn't find myself either

xxtinamariexx
01-27-2017, 06:07 PM
no its not working, im signed in but cant get to start. the little spinny thing doesnt even spin... you click start my show and nothing happens. and its showing that i am offline... not even online... we are down to 200 girls online ;;;

PhatGirlDynomite!!!
01-27-2017, 06:08 PM
Private aka invisible typing in Classic chat mode isn't working for some reason, and guys are able to see what others are typing. It's like a looney house.
Other than that:
1) Every time I"m trying to block a user or view their profile, the popup shows a login form. When I log in, the profile is displayed as it should, but when I try opening another, it's a login form again. As for the blocking from messages popup, it just redirects me to the model dashboard once I log in. Logging out and back in or clearing the cookies doesn't help.
2) People can't see my free chat feed unless they refresh or reenter a few times. Needless to say, very few are patient enough.
3) When I check my own feed, I see my video going black for a short time like every 10 seconds. The SMB preview and feed stats show I'm just fine.
4) When people go pvt, the video won't load, then they are kicked out with "user connection issue". This is what 70% of my today's pvts have been like.
5) If they're lucky enough to get my feed working, they can't c2c. Their cam freezes, and when it unfreezed, they say my feed starts freezing.
6) They say the video doesn't resize automatically when the quality drops, and there appears to be no way to do it manually.

They done broke the damn site. 

PhoebeHaze
01-27-2017, 06:14 PM
Preparing myself for one of my busiest most successful nights and I'm honestly wondering if I even waist my time ahhhhhhhh I hope this is fixed soon 🙈🙈😭😭😭

Scorpio Girl
01-27-2017, 07:23 PM
Wow going to get on in a couple hours, but after reading all this, I'm not sure why I'm going to bother.

PhoebeHaze
01-27-2017, 09:19 PM
Wow going to get on in a couple hours, but after reading all this, I'm not sure why I'm going to bother.. Did you end up going on ? How was it ?

MistressX
01-27-2017, 09:41 PM
I changed my pic last night and wore the same outfit tonight and they loved it. I made really good money BUT I had most of the issues listed above. Especially the c2c thing. I had to pretend I could see them stroking in a couple of the pvt's.. Theres definitely BS going on

whiteheat
01-27-2017, 11:11 PM
My emails...

(7 days ago)
Hello, I want to give you an heads up on the issues me and members encountered on my 2 last streamings (1 of them before updating the sm broadcast software, which was running smoothly as usual by the way, no hardware/internet/devices problems, just to make it clear).

A member was trying to use the phone feature in exclusive chat but after a few tries the call just didn't go thorugh and not even the usual "notification" on my browser streaming tab.
Then, next day, 3 members couldn't get in exclusive chat.
Thank you for your attention.


We have reset the Confidential Phone Service (CPS) for your account. You should now be able to activate it and use it normally during paid chat.

If you continue to have problems with the CPS, or have any other questions, let us know.


(2 days ago)
Thank for your response.
Members are having issues with the cam2cam feature, their video feed freezes or just stays black (one of them also is my regular so I know he doesn't have issues with his cam usually).
Hopefully it will get fixed soon, as I'm losing quite a bit of privates this way, also the traffic is very random.
I'm streaming with SMBroadcast as usual, with no issues on my end (no connection issues, low cpu usage, all my ranking points says excellent except 'hours').



Please send any and all customers experiencing these issues to our Customer Support team. It is only then we can troubleshoot the matter and help them out. Thank you.



Sorry but I can't tell them all to contact support, they are first time spenders in my room and they leave. It's happened 3 times tonight and I've been streaming only for 2 hours.

christylive
01-28-2017, 02:44 AM
They done broke the damn site. 
or everyone just drunk at the sm office party. god help us

Teddy_Bear
01-28-2017, 02:56 AM
First night I've worked SM without any issues bar a few audio problems in free chat. Exclusives connecting, guys falling asleep in private at $14.99 a min well either that or he couldn't disconnect and successful gold shows all over the place. It was like they were desperate to spend their money again. I hope everyone else's night has been just as good and this #smglitch is either over or not far off it. Back to making my usual daily high goal much needed after the past 4 days of utter hell!

Melyssax
01-28-2017, 01:11 PM
30 hours = $60 ?

Interesting ..

~Carmen~
01-28-2017, 01:28 PM
First night I've worked SM without any issues bar a few audio problems in free chat. Exclusives connecting, guys falling asleep in private at $14.99 a min well either that or he couldn't disconnect and successful gold shows all over the place. It was like they were desperate to spend their money again. I hope everyone else's night has been just as good and this #smglitch is either over or not far off it. Back to making my usual daily high goal much needed after the past 4 days of utter hell!

Today was much better for me too. No glitches that I could tell. Let's hope that it stays like this!

MistressX
01-28-2017, 04:23 PM
Why do I look like this? I look at other girls cams and they look super crisp. I am using the same camera as them??

47261

PhatGirlDynomite!!!
01-28-2017, 04:40 PM
Why do I look like this? I look at other girls cams and they look super crisp. I am using the same camera as them??

47261

I dont know. Im running into the same issue. I look amazing on mobile. But when I check desktop its off. Your background is black and that absorbs light. Did you have that same bg before and was it crystal clear? I looked at few streams before I got on and thought oh nice things are sharper again. I log on and its not pretty.

PhatGirlDynomite!!!
01-28-2017, 04:51 PM
When I logged in just now I got two shows right away. Was in a great mood. Had to pretend that cam2cam was working. Guy was really nice his audio came through just fine. But I had to fake it. Then suddenly in the middle of his sentence the show ended. Next guy comes in very nice guy as well. Wants cam2cam as well, his pic loads but it freezes. He tells me that im frozen as well. We wait a min to see if it will fix itself. Very nice guy. He says if I leave I dont want you to think its because I don't like your show its because you are frozen.

I gotta say it was really heartbreaking because I know that would have been a good show. Quite honestly working this site even if its only a few hours a week has become a complete embarrassment. I just put in a request to cancel my whitelabel and will be transferring that domain to a better run company thats more proactive in resolving issues. I cannot promote this shit show. And to add insult to injury they have the audacity to mandate what encoder people should use or become penalized if they don't? I mean even NOW this is how its going?

MistressX
01-28-2017, 07:07 PM
Its been very clear before. Guys have said I was crystal clear before and that was after I did the black background thing. :( I too had the c2c problems again tonight. And too many guys couldnt load the room at all. Most of them arent patient enough to reload.

Scorpio Girl
01-28-2017, 07:55 PM
I worked for about an hour and a half, had one private, and then my picture pretty much crapped out, so I bailed.

Genoveve
01-28-2017, 08:14 PM
When I logged in just now I got two shows right away. Was in a great mood. Had to pretend that cam2cam was working. Guy was really nice his audio came through just fine. But I had to fake it. Then suddenly in the middle of his sentence the show ended. Next guy comes in very nice guy as well. Wants cam2cam as well, his pic loads but it freezes. He tells me that im frozen as well. We wait a min to see if it will fix itself. Very nice guy. He says if I leave I dont want you to think its because I don't like your show its because you are frozen.

I gotta say it was really heartbreaking because I know that would have been a good show. Quite honestly working this site even if its only a few hours a week has become a complete embarrassment. I just put in a request to cancel my whitelabel and will be transferring that domain to a better run company thats more proactive in resolving issues. I cannot promote this shit show. And to add insult to injury they have the audacity to mandate what encoder people should use or become penalized if they don't? I mean even NOW this is how its going?

I haven't been having any c2c problems. When they rolled out the latest broadcaster c2c would make my CPU shoot up really high and I noticed that the guys' feeds were now super clear so I definitely think they messed with it. I went back to the encoder though because I didn't want my CPU to go high, can you try with the encoder and see if c2c works better with it?

PhatGirlDynomite!!!
01-28-2017, 08:26 PM
I haven't been having any c2c problems. When they rolled out the latest broadcaster c2c would make my CPU shoot up really high and I noticed that the guys' feeds were now super clear so I definitely think they messed with it. I went back to the encoder though because I didn't want my CPU to go high, can you try with the encoder and see if c2c works better with it?

When you say encoder which one are you using? The obs and the adobe fmle puts you waaay behind those who use the most recent smbroadcast and I still had issues using it several days ago. I didn't think it would matter that much, but I know someone personally who I helped get set up again on SM with the newest encoder and they shot up to the fourth row. They only streamed one time in three months. Before that it was over a year and they had to get the account reactivated and still popped up on top. I may try again later. They should just take the site offline and work on it.

Genoveve
01-28-2017, 08:31 PM
I'm using Adobe FMLE 3.1, it doesn't change my placement.

laurielegs
01-28-2017, 10:01 PM
I'm using Adobe FMLE 3.1, it doesn't change my placement.

Mine was exactly the same too, so I quit using the new SMbroadcast due to all the problems I was having. I doubt I'd use it even if my placement dropped some because of the way it makes me look and how it cuts out on me.

It seems like I can tell those using it when checking out SM because their streams will stutter and go black every 10 seconds. I never have seen that happen before this new broadcaster came out.

MistressX
01-28-2017, 10:20 PM
makes me want to go back to the FMLE ^

ZafinaX
01-29-2017, 01:14 PM
I've been using the Broadcaster this morning and kept chopping up and lagging. Used the FMLE and streamed better. I still made money during both times. But now my placement did drop to like 5th row of my section. I have been away for like a month though so I'm not sure if that affects it.

drearea
01-29-2017, 02:44 PM
When I logged in just now I got two shows right away. Was in a great mood. Had to pretend that cam2cam was working. Guy was really nice his audio came through just fine. But I had to fake it. Then suddenly in the middle of his sentence the show ended. Next guy comes in very nice guy as well. Wants cam2cam as well, his pic loads but it freezes. He tells me that im frozen as well. We wait a min to see if it will fix itself. Very nice guy. He says if I leave I dont want you to think its because I don't like your show its because you are frozen.

I gotta say it was really heartbreaking because I know that would have been a good show. Quite honestly working this site even if its only a few hours a week has become a complete embarrassment. I just put in a request to cancel my whitelabel and will be transferring that domain to a better run company thats more proactive in resolving issues. I cannot promote this shit show. And to add insult to injury they have the audacity to mandate what encoder people should use or become penalized if they don't? I mean even NOW this is how its going?

I do think they went back on the penalizing of those not using SMB, at least for now. I WAS on page 3 with the encoder the first few days of SMB and now I'm on page 1. My stats are p much the same besides like a .1 raise in my rating.

PhatGirlDynomite!!!
01-29-2017, 03:10 PM
I do think they went back on the penalizing of those not using SMB, at least for now. I WAS on page 3 with the encoder the first few days of SMB and now I'm on page 1. My stats are p much the same besides like a .1 raise in my rating.

I tried again last night with just the OBS on my desktop and it was fine. But not much traffic and I was back up in my regular spot. I didn't try for long I was too frustrated.


Cam2Cam wouldn't work at all last night. A few people got it going for a minute or two, but it would always freeze, otherwise it was always just a black screen. My stream was delayed at least 10 seconds at times, and it made having "real time" conversations fucking annoying.

I had two guys who were totally new to the site and eager to spend money on block sessions; I felt so bad that their first experience was so glitchy. I apologized and told them to report their glitches/talk to tech support, maybe ask for some credits or refunds, and had to say things like "I'm so sorry the site is a piece of shit right now, I hope you'll still come back and play on a night where things are working properly."

I apparently froze in the middle of multiple gold shows as well; the guys were able to refresh and it smoothed out, but it must feel like such a rip off to them to have to keep reloading the show after I've taken their money already. Ugh.

This is the part I'm having issue with why I started to feel embarrassment for the situation. I know that many of the guys who visit me don't have a lot of money. And for the ones who do it's still fucked up to waste their money this way. I actually like cam2cam because I think its cute to see some guy with a big ol smile because he can finally afford to buy a camshow. A guy told me earlier in the week that he would come back when he got paid to do a show. He actually did but it was glitch city and at least $20 wasted. How likely is he to come back and try again especially when he needed to wait until he got paid to do a show?

IvyRose
01-29-2017, 09:56 PM
I have been sitting in freechat for about 30 minutes with almost no members coming in, and all of the sudden my room is full again. So I guess my room was glitching. Also a lot of regs had to try over and over again to take me pvt, they just get disconnected. Lucky to have them, I am sure I lost a lot of pvts/excl today

Genoveve
01-29-2017, 09:59 PM
I haven't been having any c2c problems. When they rolled out the latest broadcaster c2c would make my CPU shoot up really high and I noticed that the guys' feeds were now super clear so I definitely think they messed with it. I went back to the encoder though because I didn't want my CPU to go high, can you try with the encoder and see if c2c works better with it?

I TAKE IT BACK. Literally right after I was posting on here I had c2c freeze up 2x in a row. Today my first c2c worked fine, the second one fucked up. I've only done those 2. I wonder if it's another thing they've done where they upgraded c2c on the guys' ends to the point that most of their systems can't handle it like us with the broadcaster.

Sunnylexie
01-29-2017, 10:38 PM
LMAAAOOOO after two weeks of me bombarding SM with glitch screenshots, I got a letter from them saying they "have been having technical issues"! Thank you oh so very much for finally acknowledging it's not me, my computer, my internet connection or my motherfucking cow.