View Full Version : STREAMATE - Venting, Complaining, Discussing site issues
AlexiaRoss
11-26-2015, 04:45 PM
It was dead as a doornail yesterday/last night. $60 in 5 friggen hours.
Im sorry to hear that! Yeah it was a bit odd to me when Monday night I made 300 bucks in 3 hours and the next night, a whopping $2.57 the whole 1.5 hours i was online and NO traffic. Something was off for me. lol - and as soon as I logged off my 18 month old woke up ready to start his day at 3AM so I lost my motivation to try again later... I gotta get out of my camming slump starting tonight! Heres hoping for better traffic and no glitches tonight!
Some people could not connect to exclusive chat while i used the SM broadcaster, i mean they were in paid chat but not typing no nothing then they just left.
This guy said "something went wrong" but he did not give details, guess he was not aware of what caused the glitch.
I was waiting for this SM broadcaster for soo long to the point i felt left out lol but now i dont even know if i should use it or not; guess i'll keep using it for now & see how it works.
Also the bitrate stays between 1600-1700 here & calibration is "good". Okay, maybe these are the 'real' parameters the software pulls outta my PC, maybe is designed like this?
I love the picture quality tho & the friendly interface, maybe the issue is some guys cant simply see me in true HD cause of their equipment &/or connection capabilities.
ETA: right after i posted this i got disconnected, WTF!!
IvyRose
11-26-2015, 07:59 PM
Ugggh just got disconnected after the goldshow count down and hitting goal... Pressed start, got a nice popup "goldshow could not be started due to system error". Thanks a bunch streamate, just wasted 15 minutes
BadBitch
11-26-2015, 09:25 PM
Im sorry to hear that! Yeah it was a bit odd to me when Monday night I made 300 bucks in 3 hours and the next night, a whopping $2.57 the whole 1.5 hours i was online and NO traffic. Something was off for me. lol - and as soon as I logged off my 18 month old woke up ready to start his day at 3AM so I lost my motivation to try again later... I gotta get out of my camming slump starting tonight! Heres hoping for better traffic and no glitches tonight!
It was so odd! Monday was by far, the best for me for the week. It slowly declined as the week progressed.
SuperPookie
11-27-2015, 04:00 PM
It's to the point that if I can find another private based site with any traffic I'm quitting streamate There's a huge lag, my audio is effed up & guys keep getting kicked out of a exclusive. Wednesday I made about 35$ in 10 hours! I checked my rating afterwards and I had poor in birate and a turnaround time of 7001 . Dafuq is that? I didn't even know it went that high.
Glamourmilf
11-27-2015, 05:27 PM
I checked my rating afterwards and I had poor in birate and a turnaround time of 7001 . Dafuq is that? I didn't even know it went that high.
Huh? I didn't either. Geez! Enough is truly enough!
xCamLovex
11-27-2015, 07:02 PM
I had 1 guy rate me 1 star for not pooping in pvt (yes PRIVATE)...
Then I had another guy call me...8 minutes into the show asks me for my # and if I can escort for him for the weekend. I politely declined...he logs off immediately and rates me 3 stars.
Friendly!
Prussia
11-27-2015, 08:29 PM
So there is some sort of weird glitch going on with the gold I'm being tipped.. someone tipped me 65 gold in open, and it showed up as 46 gold in my earnings.I know it was someone outside the US tipping, but if they choose to tip in non-US gold then it shows the conversion in my open room text, not 65 in open room and then the conversion in earnings. WTF good night to have this happened! Can't wait to see what SM will write me back tonight.
Girly_Girl
11-27-2015, 09:18 PM
It's to the point that if I can find another private based site with any traffic I'm quitting streamate There's a huge lag, my audio is effed up & guys keep getting kicked out of a exclusive. Wednesday I made about 35$ in 10 hours! I checked my rating afterwards and I had poor in birate and a turnaround time of 7001 . Dafuq is that? I didn't even know it went that high.
I seen mine in the 6000's either today or Wednesday.......idk wtf is going on either. I thought that it was my isp but now I am wondering?
EllieGold
11-27-2015, 11:28 PM
tonight has been kinda awful. I took almost a month off due to having a baby. Not a fun welcome back, that's for sure! Hanging in there all night to make my goal!
FreakyFranky
11-28-2015, 12:13 AM
Can't get SM broadcaster to calibrate -- It always stops working. So fuck it, I guess.
Chellyinparadise
11-28-2015, 01:58 PM
I have been having some glitches since logged on, sm broadcaster is giving me problems then i switched to the encoder and that is messing up too, doesnt help frustration with little traffic either.. trying my best though anyone else having any issues with broadcaster and encoder acting up right now?
mint_
11-28-2015, 02:28 PM
trying my best though anyone else having any issues with broadcaster and encoder acting up right now?
Yes, with the encoder. Out of nowhere my video started pixelating pretty badly. Not sure what happened but it finally fixed itself. However, it didn't look 100% clear but it was definitely better than the pixels!
princess_casual
11-28-2015, 03:29 PM
I've been having so many problems.. for the past month but the last week has been the worst. I thought it was just my ISP or equipment but it looks like it's the whole site. WTF??
People have been telling me they get kicked out of exclusive, it says I'm online but when they try to enter my room it says I'm offline, black screen, inability to type to me in guest chat, etc. This is with the SM Broadcast and encoder.
Chellyinparadise
11-28-2015, 05:19 PM
Yes, with the encoder. Out of nowhere my video started pixelating pretty badly. Not sure what happened but it finally fixed itself. However, it didn't look 100% clear but it was definitely better than the pixels!
Yea mine did that too and then it was like i was in slow motion and the sm broadcaster just stopped working while streaming i logged off for the night going to rest and try again tomorrow.Hope it is better then. Thanks for letting me know. Hope it is better for you as well.
xCamLovex
11-29-2015, 01:24 AM
There was a day this week my shows were available in guest chat. People were tipping me in guest chat while I was in exclusive...that's a good indicator. SM support has been emailing me and asking me questions like "do you remember who told you they could see you?" And I was thinking to myself "But, you guys allow multiple people to have the same username so how would you even be able to pinpoint the problem?" I'm cooperating and trying to be as helpful as possible to helpfully create some resolutions VS just vent about them. I also don't want my shows to be seen in guest chat. :O
EllieGold
11-29-2015, 02:06 AM
I think my private shows are being shown in free chat. Some day guy goes "twerk again bb!" when i had done that in a private show not more than 5 mins earlier. Hrmm... kinda pisses me off.
webcamcutie
11-29-2015, 06:10 AM
^^^ I make it a habit to pause and unpause after every pvt/exclusive to make sure I don't get plagued by the black screen issues, or my pvt possibly displaying in freechat, seems to work pretty well. Haven't had many black screen complaints or my show being broadcasted in free that I'm aware of, that pause button seems to fix a lot of things!
JoyKitten
11-29-2015, 08:33 AM
There was a day this week my shows were available in guest chat. People were tipping me in guest chat while I was in exclusive...that's a good indicator. SM support has been emailing me and asking me questions like "do you remember who told you they could see you?" And I was thinking to myself "But, you guys allow multiple people to have the same username so how would you even be able to pinpoint the problem?" I'm cooperating and trying to be as helpful as possible to helpfully create some resolutions VS just vent about them. I also don't want my shows to be seen in guest chat. :O
OMG! This is my worst nightmare, having my paid shows broadcast to free chat.
Are you a 'hidden' members only model? Or, are you seen on the public home page?
Also, thank you, for sending the issue to support. At least they're working with you on this matter. (SMH not that they're good at actually resolving things)
While it's awful to see that others are suffering with the same issues I have, black screens, etc. I'm disappointed that when I'd originally wrote to support weeks ago they said they could find no such problem occurring. Maybe no one else is taking the time to write them so they can get a sense these problems are wide-spread? I don't know.
I'm so frustrated that I'm actually livid at not having an actual support staff to speak to. Or, that cares enough that I took the time to detail what's happening to me, yet they don't bother to take it seriously, sending back only a canned response. Nor do they look at the many screen shots I take time to make and send.
Grrrrr....... I've got to quit writing because I'm beginning to boil again!
JoyKitten
11-29-2015, 08:36 AM
^^^ I make it a habit to pause and unpause after every pvt/exclusive to make sure I don't get plagued by the black screen issues, or my pvt possibly displaying in freechat, seems to work pretty well. Haven't had many black screen complaints or my show being broadcasted in free that I'm aware of, that pause button seems to fix a lot of things!
Thanks for posting your hack!
I've heard it used for a number of other issues, but not this one.
I'll give it a whirl.
Fingers crossed
oCURIOUSo
11-29-2015, 10:21 AM
Friday the broadcaster kicked me offline WELL into a gold show, so I emailed support, like you do, and explained the situation and this morning I woke up to an email that says "as a courtesy to you we'll pay you 1/3 of the pledges for the show".
....so.... your system failed, you can verify from your end that the problem was with the broadcaster, and you're only paying me 1/3 of the pledges? Real freaking nice. Less than half for over 90 minutes of continuous performance...
I'm not so mad about the number, I'm only losing $90 which eh, okay, I'll make it up on manyvids, no big deal. But the snarky fucking way that email was worded, and then the fact that they're only going to pay LESS than half the pledges for THEIR software failing is just infuriating. This after not being paid a couple weeks ago for another hour long gold show that I stood to make WELL over $90 off of, because support doesn't understand how their own billing system works, is just too much.
Please Streamate, please get your shit together. I just want to work! I don't want to move to MFC. I like the private based format. I don't even mind that I only make 30%. So what. I can work with that. But when your shit is broken don't deny there's an issue or do me the favor of paying me less than half what I earned. Fix it and give me my damn money. Work with us to correct your tech issues. Imaging how much faster that crap over the summer would have been resolved if they didn't spend, how long? A month? Telling us "check your isp, there's no problem here, this is an isolated incident"
HDHDJDIDODBEGSFBDBSFFDHDJGJDGSDHFKDJ!!!!!!!!!!
I'm not even caffeinated yet!
oCURIOUSo
11-29-2015, 10:29 AM
tonight has been kinda awful. I took almost a month off due to having a baby. Not a fun welcome back, that's for sure! Hanging in there all night to make my goal!
Screw camming! Congratulations on your new tiny human!!!! I'm sure it's adorable and squishy and sleeps a lot!
EllieGold
11-29-2015, 10:36 AM
Screw camming! Congratulations on your new tiny human!!!! I'm sure it's adorable and squishy and sleeps a lot!
thanks! She keeps me on my toes that's for sure. :)
Blovely
11-29-2015, 11:17 AM
Friday the broadcaster kicked me offline WELL into a gold show, so I emailed support, like you do, and explained the situation and this morning I woke up to an email that says "as a courtesy to you we'll pay you 1/3 of the pledges for the show".
....so.... your system failed, you can verify from your end that the problem was with the broadcaster, and you're only paying me 1/3 of the pledges? Real freaking nice. Less than half for over 90 minutes of continuous performance...
I'm not so mad about the number, I'm only losing $90 which eh, okay, I'll make it up on manyvids, no big deal. But the snarky fucking way that email was worded, and then the fact that they're only going to pay LESS than half the pledges for THEIR software failing is just infuriating. This after not being paid a couple weeks ago for another hour long gold show that I stood to make WELL over $90 off of, because support doesn't understand how their own billing system works, is just too much.
Since they verified that it was on their end I would email Liz.
Prussia
11-29-2015, 11:37 AM
I have a question: when a member tips you in gold or towards a gold show, and it's not in US$, it displays the converted amount in open/chat room as well as in earnings, correct? Because from my understanding members have the option to choose which currency they tip. So a 50 Gold tip in CDN$ would display 37.40 US$ Gold...
I had a glitch last week with a member tipped me 65 gold in open room. However in my earnings it showed 46 gold, which is the US->CDN conversion. Which is weird because I swear every other time a member has tipped me in CDN etc it shows a random weird amount. So I emailed SM support and they told me the currency conversions only display in earnings, not in chat. Which, if that's how it's now in that case, is very misleading and not consistent.
Does anyone have any insight into this for me? I feel like I'm going crazy... :O
Glamourmilf
11-29-2015, 12:12 PM
OMG! This is my worst nightmare, having my paid shows broadcast to free chat.
Are you a 'hidden' members only model? Or, are you seen on the public home page?
Also, thank you, for sending the issue to support. At least they're working with you on this matter. (SMH not that they're good at actually resolving things)
While it's awful to see that others are suffering with the same issues I have, black screens, etc. I'm disappointed that when I'd originally wrote to support weeks ago they said they could find no such problem occurring. Maybe no one else is taking the time to write them so they can get a sense these problems are wide-spread? I don't know.
I'm so frustrated that I'm actually livid at not having an actual support staff to speak to. Or, that cares enough that I took the time to detail what's happening to me, yet they don't bother to take it seriously, sending back only a canned response. Nor do they look at the many screen shots I take time to make and send.
Grrrrr....... I've got to quit writing because I'm beginning to boil again!
I haven't dealt with Streamates' Flying monkeys For any kind of help In many moons. I always Send an email To Liz.She has a staff Also And usually handles the situation Within minutes.I love her! You might want to give that a try.
seicento
11-29-2015, 12:19 PM
I have a question: when a member tips you in gold or towards a gold show, and it's not in US$, it displays the converted amount in open/chat room as well as in earnings, correct? Because from my understanding members have the option to choose which currency they tip. So a 50 Gold tip in CDN$ would display 37.40 US$ Gold...
I had a glitch last week with a member tipped me 65 gold in open room. However in my earnings it showed 46 gold, which is the US->CDN conversion. Which is weird because I swear every other time a member has tipped me in CDN etc it shows a random weird amount. So I emailed SM support and they told me the currency conversions only display in earnings, not in chat. Which, if that's how it's now in that case, is very misleading and not consistent.
Does anyone have any insight into this for me? I feel like I'm going crazy... :O
That's correct,the conversion only shows in earnings.It wasn't a glitch.
TrifilinCamHo
11-29-2015, 03:13 PM
Anyone else having issues with the encoder acting whack currently? My stream looks like hot garbage.
oCURIOUSo
11-29-2015, 05:39 PM
Since they verified that it was on their end I would email Liz.
I unfortunately don't have the luxury of having Liz on my side to back me up or help me when there's an issue.
SuperPookie
11-29-2015, 05:42 PM
thanks! She keeps me on my toes that's for sure. :) Aww hugs to the new little one :)
princess_casual
11-29-2015, 09:47 PM
I have been having some glitches since logged on, sm broadcaster is giving me problems then i switched to the encoder and that is messing up too, doesnt help frustration with little traffic either.. trying my best though anyone else having any issues with broadcaster and encoder acting up right now?
Yeah, I've been having issues with it too. I messaged support about all the issues I've been having and they keep directing me back to the FAQ page... Something is seriously screwed up...
Sam38g
11-30-2015, 12:52 AM
Yeah, I've been having issues with it too. I messaged support about all the issues I've been having and they keep directing me back to the FAQ page... Something is seriously screwed up...
Many was getting very pixelated on Tuesday & Saturday night, so I switched to the SMBroadcast which I now love. Took Encoder off of my laptop today.
Sam
DeepThoughts
11-30-2015, 03:23 AM
Is it so hard for there to be noise when a client leaves our private chat?? I keep getting caught out in guest chat because I didnt realize a client had left. ITS PISSING ME OFF!!! How hard is it to insure there is a noise?!? It is always when I have more then one guy. The original guy always has a noise but never the next guys and if Im in prvt. more often then not I have more then one guy.
It means I have to constantly be paying attention to my chat window and not looking in the direction of the camera. I charge a fuck ton of money because I give really good shows and part of that is looking into the camera but now I have to down grade the quality of my show because I have to be responsible for checking on who is or isnt present in my room! So ridiculous!! We are talking about a really simple piece of coding to make sure I get an audio signal that the client has left and SM should be making sure that works properly! It is not our responsibility it is Their Responsibility!
So angry about this! I need to vent! I want to contact them about it but I shouldnt even have to contact them about it! Its their fucking program and they should be making sure it fucking runs properly! This is a really basic thing! I feel like there is not pride in what they are offering! They should be ashamed of themselves!
hyori
11-30-2015, 11:09 AM
^^ Not sure why this is happening to you, Deep, but when a guy leaves my premium/exclusive chat there is a door shutting noise. Maybe there is some kind of audio output issue.
oCURIOUSo
11-30-2015, 11:24 AM
^^ Not sure why this is happening to you, Deep, but when a guy leaves my premium/exclusive chat there is a door shutting noise. Maybe there is some kind of audio output issue.
It usually happens in my room too, the door, but there have been times that it didn't and I was just sitting there like wtf!?
If it doesn't make a noise you might open the private window all the way (and close the guest chat ) and that way when they leave there's something that changes on your monitor, you might have an easier time catching that out of your peripheral vision than a tiny name disappearing.
EllieGold
11-30-2015, 11:44 AM
It happened to me too. The door shutting noise and entering private noise isn't there most of the time. I thought this was just me having this issue.
AnotherLily
11-30-2015, 11:52 AM
Still having guys coming into my room saying they see a black screen and guys double -dutching in and out of my room. I even made a macro recommended apps and browsers depending on the kind of phone they have. SIGH. Why is this STILL an issue?!?!?!?!?!?!?
DeepThoughts
11-30-2015, 11:03 PM
Okay at least Im not the only one and its good to know that some of you are not having this issue. I think I need to contact Liz to see if I can get it sorted.
To be clear I always get the noise with the first guy who enters but its sort of random If I will get it with the next few guys. Normally when one guy takes me private at least one other guy will pop in before the show is done and this is the problem because if he stays on longer then the original guy then I get no warning when he has left.
@Curious I actually do what you recommended just because of this issue but I recently moved my cam room and with the new set up I have to actually turn my head to see the computer screen. So seeing the screen move no longer helps me. I am hoping to fix this so its back in line with my eye in the near future. (Meaning I need to make an IKEA Run) ;)
LittleSexBunny
12-01-2015, 12:10 AM
Can't see my top gs contributors half the time..... idk why... but it really sucks. The customers can't see it either. Even when i have the box checked.... Makes it kind of hard for people to tip war...
EllieGold
12-01-2015, 12:14 AM
whats up with this expired ID issue? Waiting to submit after camathon so i don't miss out on any valuable time. Do i email Liz or was it Vanessa?
Kitcatt
12-01-2015, 03:20 AM
I have the blank gs tip window too, and lots of guys who seem to have issues with not being able to get cam 2 cam to work
anonymous camgirl
12-01-2015, 08:01 AM
Liz! after waiting a week for them to approve it I broke down and emailed liz and it was done in less than 24 hours
whats up with this expired ID issue? Waiting to submit after camathon so i don't miss out on any valuable time. Do i email Liz or was it Vanessa?
Prussia
12-01-2015, 08:56 PM
That's correct,the conversion only shows in earnings.It wasn't a glitch.
Thanks for replying... ok, I'm now soooo confused because I always thought that when someone tips in oddball numbers like below that those are tips that they converted before sending them. That members could choose which currency to send gold in when not in the US. :-/ SM took my email and said that they are forwarding my email to the right department to take a look at what is going on.
http://i66.tinypic.com/aa7kau.jpg
On another note, my gold show highest tipper gold box is no longer displaying in my chat screen since last week. And since the weekend I can't set my room topic. Argh!!
EllieGold
12-02-2015, 01:59 AM
just lost a 75 gold show... from disconnecting half way through. oh my god im so pissed! I performed most of my show too!
EllieGold
12-02-2015, 02:00 AM
6 min show, got disconnected at 2 mins left... fuck fuck fuck
LittleLexy
12-02-2015, 03:48 AM
6 min show, got disconnected at 2 mins left... fuck fuck fuck
That happened to me and I wrote support. They gave me my money within two weeks. I also did a 6 minute show and had two left. I'm always so scared to do gold shows. I got kicked off three times yesterday so I made the choice not to offer gold shows. Sucks but not a lot that we can do about it. Sorry that happened to you as well. I'm sorry it happens to any of us models :(
sovereignv
12-02-2015, 02:39 PM
SHIT, I just checked out my own stream and it's lagging MINUTES behind. I usually have a slight lag since I'm in Europe but this is insane. No wonder no-one is replying to what I say. My RTT in stats is fine.
Edit: Logging in and out seemed to resolve it for now.
Prussia
12-02-2015, 09:43 PM
Downloaded the new encoder and it will not let me connect. :-/ It struggles bouncing trying to make a connection but can't... Dammit I was looking forward to giving it a go. Messaged support hopefully they can help. /rant
xxtinamariexx
12-03-2015, 07:26 AM
I have multiple guys in my room, some can see me some can not. And its only one of my regs that can so far! the pause button isnt working. support doesnt listen to us. telling me to have the customer contact them.. how are we suppose to fucking make money with this shit??? so fucking frustrated!!! is there NOT a higher up that will listen to us?? anyone??? I mean liz doesn't do anything, someone has to fucking care!!!
Marina Starr
12-03-2015, 08:01 AM
This is just my honest opinion but I don't think they even know how to fix this specific issue YET!
I have multiple guys in my room, some can see me some can not. And its only one of my regs that can so far! the pause button isnt working. support doesnt listen to us. telling me to have the customer contact them.. how are we suppose to fucking make money with this shit??? so fucking frustrated!!! is there NOT a higher up that will listen to us?? anyone??? I mean liz doesn't do anything, someone has to fucking care!!!