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View Full Version : STREAMATE - Venting, Complaining, Discussing site issues



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izshadow
05-17-2019, 06:15 PM
Audio issues since last night with connect. Finally got mad enough to switch to smb and it shot me back by like four pages. Sigh. Cant win. And the RTT is all over for me to. Even my video is. Its always flopping all over the place and my internet is tight due to previously running a dialer from home on my system. So I mean, if it can run a dialer for a energy sales floor from home, it shouldnt be freaking out over smconnect like it has been.

Charlotteslut
05-17-2019, 07:45 PM
SM is so bad it feels like something has to be broken...but customers are telling me my stream is good :/

Nikki_Fox
05-17-2019, 08:08 PM
called Spectrum - they went through all of my settings etc and did not see anything on their end - Not that I expected them to - I did change my hard wire to my modem instead of my router - didnt realize that was were I had plugged it into - that dropped my RTT to 72/77 still not where it was previously ( 30/40 ) - then i opened Firefox and NF & TTM with no change - finally got an exclusive to work but that ish totally killed my mojo

SomeTransgrill
05-18-2019, 01:26 AM
Got my first one star review since I started from some asshole that tried to pressure me into doing something that I won't do in private chat. Called him out on trying to cheap out and said that I know hes attempting to pressure me into doing it in private. I HATE that I just automatically get taken to private and cant "accept" it like exclusives. He knew what he was doing, I told him in free chat beforehand it needs to be exclusive. So frustrating. I managed to get several five stars tonight to help improve my ratio, emailed SM to see if they will remove it and reported the user.

That being said, don't even give into demands even in the face of a bad review. You can come back from a bad rating.

These difficult customers are not worth the time.

PixiieGirl
05-18-2019, 04:10 AM
Got my first one star review since I started from some asshole that tried to pressure me into doing something that I won't do in private chat. Called him out on trying to cheap out and said that I know hes attempting to pressure me into doing it in private. I HATE that I just automatically get taken to private and cant "accept" it like exclusives. He knew what he was doing, I told him in free chat beforehand it needs to be exclusive. So frustrating. I managed to get several five stars tonight to help improve my ratio, emailed SM to see if they will remove it and reported the user.

That being said, don't even give into demands even in the face of a bad review. You can come back from a bad rating.

These difficult customers are not worth the time.

Ive always found SM very good at removing reviews like that tbh

DahliaSimone
05-18-2019, 07:18 AM
ugh, i cant connect to SM.....

izshadow
05-18-2019, 11:43 AM
Priority placement for using connect. Taking me from page 3 to page 7. Yup that makes sense.

SomeTransgrill
05-18-2019, 11:59 AM
Ive always found SM very good at removing reviews like that tbh

Hope so. Figured I'd email them and hope they remove it. Their support, albeit slow, has always been really helpful for me.

whirlerz
05-18-2019, 03:41 PM
Well lost another show.
It says go to profile enable phone, but then it just showed my phone #?
There is NO icon (sm connect).
I read the support instructions what a joke
Also, I have view myself every time & enable audio?
.

LittleTransClit
05-18-2019, 04:36 PM
Someone just mentioned they saw me on PornHubCams, I wasn't aware Streamate duplicated there! I checked and yep, there's my cam. Is this new?

LittleTransClit
05-18-2019, 04:53 PM
Okay so... Someone told me that my cam is set at a price that is much higher than the price I set. On my streammatemodels page, I've set myself at $3.99 per minute for premium, and $4.99 per minute for exclusive. He said "your $6 prv" which is two whole dollars more than I've set it at...

This is kind of news to me, although I shouldn't be surprised since if SM is gonna mirror to other sites, those sites would get an additional cut. But that's a pretty steep cut and I have an even less percentage of what customers pay...

Am I allowed to give out the CamModels page directly in my chat room? Or is that also higher priced than Streammate page directly? Can I even give the Streammate page directly? Ugh...

BubblyBlonde
05-18-2019, 05:12 PM
Okay so... Someone told me that my cam is set at a price that is much higher than the price I set. On my streammatemodels page, I've set myself at $3.99 per minute for premium, and $4.99 per minute for exclusive. He said "your $6 prv" which is two whole dollars more than I've set it at...

This is kind of news to me, although I shouldn't be surprised since if SM is gonna mirror to other sites, those sites would get an additional cut. But that's a pretty steep cut and I have an even less percentage of what customers pay...

Am I allowed to give out the CamModels page directly in my chat room? Or is that also higher priced than Streammate page directly? Can I even give the Streammate page directly? Ugh...

He might have a different currency.

whirlerz
05-18-2019, 06:49 PM
Insult to Injury..

Now 1 of my stars got taken away?

No one down rated me either. I just got a 5 star rating today too.
It's like pulling teeth to get a rating..

After fucking me over w/the phone feature THAT'S NOT ON my page?
Nice.
I just sent them another email, for all the good it's going to do.

SomeTransgrill
05-18-2019, 06:59 PM
Insult to Injury..

Now 1 of my stars got taken away?

No one down rated me either. I just got a 5 star rating today too.
It's like pulling teeth to get a rating..

After fucking me over w/the phone feature THAT'S NOT ON my page?
Nice.
I just sent them another email, for all the good it's going to do.

I started leaving notes on customers that come back and dont rate. When I see them in free chat, I'll welcome them back and ask if there was a reason they didn't rate me 5 stars, and if they liked the last show. Usually that will get them to rate you.

laurielegs
05-18-2019, 07:21 PM
Insult to Injury..

Now 1 of my stars got taken away?

No one down rated me either. I just got a 5 star rating today too.
It's like pulling teeth to get a rating..

After fucking me over w/the phone feature THAT'S NOT ON my page?
Nice.
I just sent them another email, for all the good it's going to do.

This just happened to me. I checked and I do have over 5 five star ratings in the past 90 days. I don't get it.

laurielegs
05-18-2019, 07:22 PM
I started leaving notes on customers that come back and dont rate. When I see them in free chat, I'll welcome them back and ask if there was a reason they didn't rate me 5 stars, and if they liked the last show. Usually that will get them to rate you.

Can they actually go back and rate after they leave?
I had thought it had to be right after the session.

SomeTransgrill
05-18-2019, 07:46 PM
Can they actually go back and rate after they leave?
I had thought it had to be right after the session.

Sadly you have to get them to in another show.

anonamiss
05-18-2019, 08:10 PM
anyone else having guys tell them the gold button is "greyed out"? wtf.

whirlerz
05-18-2019, 08:42 PM
I started leaving notes on customers that come back and dont rate. When I see them in free chat, I'll welcome them back and ask if there was a reason they didn't rate me 5 stars, and if they liked the last show. Usually that will get them to rate you.

Ooh, great, thank you!!

kamiliam
05-18-2019, 09:10 PM
anyone else having guys tell them the gold button is "greyed out"? wtf.

Haven’t heard that one yet but there are a lot of things funky tonight

And now I have heard it

izshadow
05-18-2019, 09:19 PM
Haven’t heard that one yet but there are a lot of things funky tonight

Yah when I went to start my cam up tonight after camming this afternoon, my topic had disappeared. I also got a congratulations I'm now configured to stream on the new connect and I'm like yahhhhhh ummmmm I've been using connect. It also is not telling me when someone logs in and logs out.

anonamiss
05-19-2019, 03:39 AM
I had a glitch where I went exclusive but like 6 usernames stayed in my free chat (it's supposed to kick everyone out/clear the list of users.) When I got back from the show I double checked my earnings to confirm I had just done an exclusive and not a private. Those guys weren't actually still in the room but their names stayed in my free chat list for the rest of the night, even after more exclusives.

Not a huge deal, but annoying because I kept thinking there was a crowd in my room (and potential customers) when it was actually empty lol. Ugh.

whirlerz
05-19-2019, 08:08 AM
As far as features, I get spit.
I already tried for certain things, I already talked about. Then there's the other stuff they messed up
Seriously, reading this last round of BS. thinking of closing my account w/them.

Lol, I love *heavy sarcasm* the 'I love sm.' comments at bottom of log in page::)

Nikki_Fox
05-19-2019, 12:13 PM
Following up on my issues the other day in case it may help someone else

I switched out my stand alone modem and did an upgrade to my service and received a better quality stand alone modem - i went from 200d/10u to 400d/20up - when we ran a speed test while I was hardwired into my Linksy router I was getting 200down 23up and an RTT on SMC in the 50's - I switched over to hardwired straight into my modem and it was a slight improvement in my RTT on SMC but no difference in the other test results - The tech support guy found that my account had a quarantine on it because I had not signed up with an online Spectrum account???? WTF? - The issue was I did have an online account and had it for several years??? NO clue why anyone would be required to have an online account and he had no answer for that either - He got that resolved and my results while hard wired went to 500d/20up and my RTT on SMC floated all night from the mid 30's to the low 40's . The tech felt like I need to adjust some settings in my Linkys router to gain the maximum speeds so that I can plug back into that instead of to the modem ( that level modem is not available with two ether net ports) , I have not had time to deal with that yet so......

Nikki_Fox
05-19-2019, 09:13 PM
I have had the banner for placement since they started it a week or two ago - I always use SMC - tonight I had a slave wanting phone so I switched back over to Flash - our session was well over 30 minutes - I logged out to watch my Sunday night shows and when I went to log back in to SMC my banner was gone. Curious if anyone else has had that happen or if it is related to something else? Or how long you have to cam to gain back the banner?? I have not tried the broadcaster - is phone an option with that?

ggminx
05-19-2019, 09:43 PM
SMBroadcast has the phone option in the flash streaming page. i've been using both, the smb and the smconnect web page since i have a lot of custies that love using the phone option. i haven't lost my banner yet. i even did my whole last couple shifts last week using smbroadcast because i kept getting disconnected when trying to use the smconnect page and haven't lost the banner yet. i'll keep an eye on it and see if it disappears.

Des
05-20-2019, 04:41 AM
I don't use SMC, only use SMB with the flash streaming page and I have the banner for placement since they started.

Nikki_Fox
05-20-2019, 06:28 AM
To use the phone I switched to the old classic flash �� guess I need to setup/learn the broadcaster - it’s not worth switching back to the old one if you lose placement - thank you for the response ladies

illuminaughty
05-20-2019, 01:30 PM
I have no fucking idea what's going on, but I have been online for an hour.

new customers and ones I have had for years are taking me private and exclusive, and no matter what it seems like they all end our show within less than 5 minutes.

I am using the SMC for the 2nd time ever, is this a problem with it that other's are experiencing? or is it just me?

also cam2cam has not worked once yet since I started using smc, it just opens the tab and remains blank....

Nikki_Fox
05-20-2019, 01:48 PM
I have no fucking idea what's going on, but I have been online for an hour.

new customers and ones I have had for years are taking me private and exclusive, and no matter what it seems like they all end our show within less than 5 minutes.

I am using the SMC for the 2nd time ever, is this a problem with it that other's are experiencing? or is it just me?

also cam2cam has not worked once yet since I started using smc, it just opens the tab and remains blank....

I forgot today and didnt plug my laptop directly into my stand alone modem - It was still plugged into my router - I had a guy tell me they could not see me in freechat only hear me - I have not had any problems really since I started going straight into my modem - try the streamate standard - clear browsing history - restart modem -computer

pippapippa
05-20-2019, 03:47 PM
Is placement messing up for anyone else? I’m showing up on page 9. I missed 1.5 weeks due to a surgery, so I guess they might’ve moved me from page 1 to page 9, but that seems totally drastic, plus I see a few other people way back here who I think shouldn’t be.


Edit: placement fixed itself.

kiki399
05-20-2019, 08:09 PM
This just happened to me. I checked and I do have over 5 five star ratings in the past 90 days. I don't get it.

I’m having a massive issue with my 5 star ratings also. I was away for a few months, got 5 NEW customers to rate me, still 4 stars. I emailed Liz and she said it’s glitchy just get one more, three more and still 4 stars! Emailed her again and no response, so I totally feel your frustration!

DahliaSimone
05-21-2019, 08:11 AM
For the past few days my stream health (using Smconnnect) has been bottoming out when someone enters my room.....i dont understand how thats possible or whats going on but its driving me nuts. Traffic is already non-existent (seriously, ive made like $20 in 2 days of streaming), itd be nice for the site to at least be functional while i sit and die of boredom on cam lol

caramelcraze
05-22-2019, 01:55 AM
My placement is all over the place and I'm pissed. usually i'm first row or two of the main page but today I somehow was on the bottom of the first page. my ranking in my main category actually went up a couple placements, but main page is a mess.
https://thumbs.gfycat.com/PortlyCharmingHare-max-1mb.gif
just super frustrated.

NitaBaby
05-22-2019, 04:15 AM
My placement is all over the place and I'm pissed. usually i'm first row or two of the main page but today I somehow was on the bottom of the first page. my ranking in my main category actually went up a couple placements, but main page is a mess.
https://thumbs.gfycat.com/PortlyCharmingHare-max-1mb.gif
just super frustrated.

How are yall able to tell your placement? I can never, ever find myself on SM

RoseMay
05-22-2019, 04:23 AM
Is it because of geoblocking that we don't find ourselves?

Miss_ShaSha
05-22-2019, 05:26 AM
^^I believe so. When I had my city & several other's in my state blocked I couldn't find myself unless I used my page link. Now that I've removed those restrictions I can find myself.

caramelcraze
05-22-2019, 06:04 AM
yeah I have geoblock off and have multiple devices to check from.

NitaBaby
05-22-2019, 06:08 AM
yeah I have geoblock off and have multiple devices to check from.

Guess I'll stop being a wimp and unblock myself.

Marina Starr
05-22-2019, 06:21 AM
I've been experiencing the same. My placement has been all over the place. There's a contest coming up so I'm sure they are working on something.


My placement is all over the place and I'm pissed. usually i'm first row or two of the main page but today I somehow was on the bottom of the first page. my ranking in my main category actually went up a couple placements, but main page is a mess.
https://thumbs.gfycat.com/PortlyCharmingHare-max-1mb.gif
just super frustrated.

Halo88
05-22-2019, 04:36 PM
I thought it was only happening to me. I normally give no Fs about placement, but I could tell something has been off with my traffic this week.
When I check, I'm lost somewhere, pages and pages back. I have to restart my stream a few times to get back to my normal placement area.
After some time, it does the same damn thing again. Repeat.

I concluded that they are working on something, because nothing is wrong on my end.

pippapippa
05-22-2019, 06:59 PM
I thought it was only happening to me. I normally give no Fs about placement, but I could tell something has been off with my traffic this week.
When I check, I'm lost somewhere, pages and pages back. I have to restart my stream a few times to get back to my normal placement area.
After some time, it does the same damn thing again. Repeat.

I concluded that they are working on something, because nothing is wrong on my end.


This is frustrating me to no end. I’m making zero money because of this. The second my placement rights istelf, I make something. But I’m messed up for like thirty mins at a time.

MistressX
05-22-2019, 08:07 PM
They must be. It was deadsville tonight

LullaBelle
05-22-2019, 08:49 PM
This really does not bode well as the site is already acting up and then with the contest and everyone will be streaming as much as possible - I feel like this is going to be one of those *impossible* weeks. I'm trying really hard to not be frustrated at the moment but it is clearly getting the better of me.

Nikki_Fox
05-22-2019, 09:06 PM
my issues with SMC pretty much stopped once i stopped using my router and plugged straight into my modem

Halo88
05-22-2019, 11:07 PM
This is frustrating me to no end. I’m making zero money because of this. The second my placement rights istelf, I make something. But I’m messed up for like thirty mins at a time.

The exact same thing has been happening to me. Tonight I was determined to try to figure out a fix, so I spent an hour or so testing different browsers and settings. I normally have been using the classic flash page with SMB. I decided to give SMC a try as a last resort, and boom my placement was back to normal, and was steady for the rest of my shift.

Not sure if it's a permanent fix, or will help you girls having that issue, but it's worth a try. I hope that helps you.

On another note, I love SMC once I finally gave it a full trial. I wish the guest list was longer. I constantly have to scroll to see who all is in my room. It would be nice if phone option was available, and an option to disable those bubbles around chat. Other than that, SMC is great! I'm on board with it.

Halo88
05-23-2019, 12:20 AM
my issues with SMC pretty much stopped once i stopped using my router and plugged straight into my modem

Nikki, I do the exact same, plug straight to modem, bypassing my router. I have all of my devices in the home on the router. Just make sure that you have your firewall settings on point in your modem. Can't be bothered with getting Doxxed.

Nikki_Fox
05-23-2019, 06:30 AM
Nikki, I do the exact same, plug straight to modem, bypassing my router. I have all of my devices in the home on the router. Just make sure that you have your firewall settings on point in your modem. Can't be bothered with getting Doxxed.

Thank you Halo - my modem is a stand alone modem and unfortunately it only has one ether net port so While I’m on Cam I have no internet for anything else - Spectrum said that for the level of service I have that there is not a modem with two Ethernet ports - I asked them about getting a modem router combo and putting up a firewall to still be able to use my router and I can’t remember why but that was not an option - I live alone now so it’s not a huge issue other than annoying to have to move the cords at the start/end of each shift - I will gladly take that small annoyance over dealing with glitches

Is there another firewall that I should be concerned with having a stand-alone modem??

izshadow
05-23-2019, 08:35 AM
I just wish they would hurry up and put a mute feature on SMC so you dont have to hit "break" if your phone rings or you need to yell at the dog or something.

Nikki_Fox
05-23-2019, 08:37 AM
mute and phone please :wizard: