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View Full Version : STREAMATE - Venting, Complaining, Discussing site issues



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Genoveve
05-28-2019, 09:10 PM
I am truly starting to lose my patience with this shit. The placement glitch seems even worse than it was before, over a week after they finally acknowledged it on their completely useless Official Twitter. After I spent 20+ minutes waiting for my placement to adjust tonight it barely even made a difference because something is clearly up with how traffic is being filtered through the site. I'm forcing myself to do one more hour then logging off because fuck this, not trying to sound entitled but this is NOT what I'm giving them a whopping 65% pimp cut for.

I thought it was finally fixed because I had no problems for a couple days but it happened again tonight. I notice that it seems like it fixes itself once I start getting pvts. Also I feel like the placement must only be messed up for people who aren't logged in because even though I will show up on page 7 or 8, the traffic coming into my room is the same as how it is when my placement is normal. My potentials will be a lot lower, but they're still higher than they would be if I was actually on page 8. One time it was so dead I was like 'Omg I think I might actually be on page 8 this time,' but once my placement fixed itself it was still that dead, it was just a really slow day/hour.

TrifilinCamHo
05-29-2019, 12:45 AM
I was debating posting in camming rocks or camming sucks over tonight. I did pretty great in the contest with minimal stress but something happened around 4 pst that just drained all the decent customers. All I got except my regs were [email protected]$;;blahblah and tempgofuckyourself82, was considering working longer but the traffic wasn’t worth it. My placement hasn’t been as wonky as I have been hearing from others but it was lower then normal. Maybe all the good guys got drained?



I thought it was finally fixed because I had no problems for a couple days but it happened again tonight. I notice that it seems like it fixes itself once I start getting pvts. Also I feel like the placement must only be messed up for people who aren't logged in because even though I will show up on page 7 or 8, the traffic coming into my room is the same as how it is when my placement is normal. My potentials will be a lot lower, but they're still higher than they would be if I was actually on page 8. One time it was so dead I was like 'Omg I think I might actually be on page 8 this time,' but once my placement fixed itself it was still that dead, it was just a really slow day/hour.


Thanks for the input ladies, I appreciate you. It got waaaaay better tonight after I logged back on and my placement was correct right away, although traffic was still weirdly inconsistent. Like one second it would be poppin and then the next it was completely dead, maybe today was just super weird like that. I've never had a night with this much of a drastic variation in traffic that I can remember.

Ginnyyy
05-29-2019, 12:53 AM
So..
I'd emailed sm about why they took 1 star away, after I'd gotten 2 - 5star ratings.
Also about CPS (confidential phone service)
Everything so fancy, lol.
They said CPS not available on sm connect @ this time???
They sent me a link that shows what's available on sm connect.

They just now sent me another email saying I've the 5 stars.

About phone on SMB Beta and why it didn t function for me since a while ago, though the option is clearly enabled for me, support told me there are some girls affected by a phone glitch and it seems I m from that category (facepalm)

Holly_xoxo
05-29-2019, 12:49 PM
Looks like the placement glitch is hitting me! I'm using SMConnect, hardwired and I have the priority placement banner and yet the 3 categories I'm listed in, I'm wayyy at the bottom or on page 3.

At times I'm waiting 10 min just for someone to come in.

Nikki_Fox
05-29-2019, 03:45 PM
As far as what do I tell them I do - the tech people on the phone have never directly asked - I just say things in general terms like " the company I work for " - " the software that my company uses" etc......... If they directly ask you could always say that its confidential and you can not discuss it

the tech guys here yesterday walked in behind me when I was checking my stream health on SMConnect and asslover/pussylover or something like that logged into my chat room while he was standing there lol oh well Im not all that worried about it - I live in a midsized city so it is what it is - Im more worried about making my money than what Spectrum thinks of me - no disrespect to ladies who need to be on the downlow - that is just about me personally

anywho - they had to come back again today and I think we have finally got this beast figured out - we did a factory reset of my router but the biggest thing I wanted to share was in regards to the registration issue - I posted about this regarding Spectrum 11 days ago - they had my account on quarantine until I registered - this is the second time in two weeks that I was put on quarantine - apparently that is a pretty big issue so I will explain it the way the tech guy today explained it to me - this is with Spectrum

in the past if you did any type of update to your account or hard restart of your modem when you went to a browser it would direct you immediately to redo the registration - the registration just tells Spectrum that its you and their modem and connects the two - now what happens is this behind the scenes "quarantine " of your account causes Spectrum to give you an intermittent signal - so - anytime you hard restart your modem you need to go to registration.rr.com and re-register your account - it is super simple only typing in your email address and clicking off that you accept the terms then hit finish - the guy said it is totally stupid that they do it this way now - I asked if it was that way for Spectrum nationwide and he said he thought it was but was not 100% - its easy enough to do so it might help

SaraLaughs
05-29-2019, 05:31 PM
So I was kinda absent on SM long enough to have 0 ratings in the past 90 days and reverted to 4 stars. The past few weeks I've been going on more and have acquired 11 5-star ratings, but I'm still showing as 4 stars.

I contacted SM support detailing the issue, screenshots and everything. What I got back from them was a boilerplate response about needing 5 or more 5-star ratings to have a 5 star rating... super unhelpful.

It's been a few weeks and I'm still at 4 stars. Who do I actually have to get in touch with to help me with this issue? It's really pissing me off as I'm only getting my regulars to actually take me to shows, I'm not generating any new traffic.

caramelcraze
05-29-2019, 06:26 PM
So I was kinda absent on SM long enough to have 0 ratings in the past 90 days and reverted to 4 stars. The past few weeks I've been going on more and have acquired 11 5-star ratings, but I'm still showing as 4 stars.

I contacted SM support detailing the issue, screenshots and everything. What I got back from them was a boilerplate response about needing 5 or more 5-star ratings to have a 5 star rating... super unhelpful.

It's been a few weeks and I'm still at 4 stars. Who do I actually have to get in touch with to help me with this issue? It's really pissing me off as I'm only getting my regulars to actually take me to shows, I'm not generating any new traffic.

screen shot your ratings page and send it to them. hopefully you get a new person this time!

DahliaSimone
05-30-2019, 10:34 AM
So Im trans and smooth as a porpoise, yet somehow men keep finding me in the hairy pussy category....ummmmm....thats kind of a stretch, even for you SM. Can we maybe keep me in my own category so I dont have to keep telling dudes that I dont have this allegorical wildlands of a pussy? I mean, no shade to hairy pussies, cause these dudes apparently LOVE them, but its really making me feel awkward that I have to keep telling people I'm trans....its like church camp all over again, only this time i have tits and I cant actually see the sea of confused boners.

SweetSouthernElle
05-30-2019, 01:07 PM
So many guys coming in and out! And my resolution is so spotty. Ughhh

izshadow
05-30-2019, 01:12 PM
SMconnect stream health is ALL OVER THE FREAKING PLACE TODAY!!!!! Stop already!!!!!

Miss_ShaSha
05-30-2019, 03:23 PM
^^ Right. 3 days it's been like that for me. Frustrating.

anonamiss
05-30-2019, 04:12 PM
So Im trans and smooth as a porpoise, yet somehow men keep finding me in the hairy pussy category....ummmmm....thats kind of a stretch, even for you SM. Can we maybe keep me in my own category so I dont have to keep telling dudes that I dont have this allegorical wildlands of a pussy? I mean, no shade to hairy pussies, cause these dudes apparently LOVE them, but its really making me feel awkward that I have to keep telling people I'm trans....its like church camp all over again, only this time i have tits and I cant actually see the sea of confused boners.

Lol. Not laughing at you obviously, but great description.

I also had a category issue last week where tons of guys were coming in expecting me to be pregnant with tattoos... Very specific and very wrong categorization. Was funny at first until it was the majority of my traffic one night, which sucked because no one wanted a show. Plus guys asking how far along I am made me feel like a fat whale, lol. Thanks SM.

ExoticBeauty4U
05-30-2019, 04:16 PM
SM Connect has been wonky for me too this week, had me all the way on pages 5 and up when Im usually on the first two. I switched to the broadcaster and it at least brought me down to page 3.

kamiliam
05-30-2019, 04:56 PM
Lol. Not laughing at you obviously, but great description.

I also had a category issue last week where tons of guys were coming in expecting me to be pregnant with tattoos... Very specific and very wrong categorization. Was funny at first until it was the majority of my traffic one night, which sucked because no one wanted a show. Plus guys asking how far along I am made me feel like a fat whale, lol. Thanks SM.
I am guessing it has to do from specific white labels they use and thinking they are viewing only that “tattooed mom with big bush” type of webcam model

Serena113
05-30-2019, 06:37 PM
So Im trans and smooth as a porpoise, yet somehow men keep finding me in the hairy pussy category....ummmmm....thats kind of a stretch, even for you SM. Can we maybe keep me in my own category so I dont have to keep telling dudes that I dont have this allegorical wildlands of a pussy? I mean, no shade to hairy pussies, cause these dudes apparently LOVE them, but its really making me feel awkward that I have to keep telling people I'm trans....its like church camp all over again, only this time i have tits and I cant actually see the sea of confused boners.


Lol. Not laughing at you obviously, but great description.

I also had a category issue last week where tons of guys were coming in expecting me to be pregnant with tattoos... Very specific and very wrong categorization. Was funny at first until it was the majority of my traffic one night, which sucked because no one wanted a show. Plus guys asking how far along I am made me feel like a fat whale, lol. Thanks SM.

I got put in the French section once. Couldn’t figure out why my traffic and earnings tanked and no one would talk to me until a guy asked if I was actually French and did I speak any French. (No to both questions.) My settings hadn’t changed, but I clicked save on my location settings anyway and logged out and back in again, and that seemed to fix it. Very strange.

Blovely
06-01-2019, 07:40 AM
So I was kinda absent on SM long enough to have 0 ratings in the past 90 days and reverted to 4 stars. The past few weeks I've been going on more and have acquired 11 5-star ratings, but I'm still showing as 4 stars.

I contacted SM support detailing the issue, screenshots and everything. What I got back from them was a boilerplate response about needing 5 or more 5-star ratings to have a 5 star rating... super unhelpful.

It's been a few weeks and I'm still at 4 stars. Who do I actually have to get in touch with to help me with this issue? It's really pissing me off as I'm only getting my regulars to actually take me to shows, I'm not generating any new traffic.

A few pages back a few ladies said that they had the same issue and that Liz said it was a glitch. I'm going to have contact support as well like Caramelcraze suggested because my rating is at a 4 even though I should be 5 because I've gotten enough 5* ratings.

Holly_xoxo
06-01-2019, 09:50 AM
How long has this placement "glitch" been going on? I don't understand why it isn't fixed yet. I get pissed off every time I see that priority placement banner on my account but I'm on the back pages in my categories. No clue how far back I am if you just search from the main page.

Miss_ShaSha
06-01-2019, 09:56 AM
^^I hear you. Today I had to restart show after 10 min as I couldn't find myself & one guy said I was on page 6 LOL. I was like "dayum" LOL. I cleared browsing history, restarted router/modem, then logged back in.

Hope that helps. But even tho I'm on page 1 I'm only at 36% of a hefty goal I'm shooting for in 5.03 hrs online. Uuuggghhh.

Miss_ShaSha
06-01-2019, 10:01 AM
Some members are not afforded the option to rate & comment. I've been pushing ratings & feedback. One of my fav regs said the option was not available. Only 3 in about 10 shows results in a rating.

Uuuggghhh. I feel you ladies with the glitch frustrations. I'm a tad frustrated too :(

Holly_xoxo
06-01-2019, 10:01 AM
^^I hear you. Today I had to restart show after 10 min as I couldn't find myself & one guy said I was on page 6 LOL. I was like "dayum" LOL. I cleared browsing history, restarted router/modem, then logged back in.

Hope that helps. But even tho I'm on page 1 I'm only at 36% of a hefty goal I'm shooting for in 5.03 hrs online. Uuuggghhh.

I tried the router restart yesterday after seeing you write about it but it didn't seem to improve it for some reason :(
I'd been off for a few months and when I came back I was at 4 stars and placement sucked. After working a couple mths it wasn't very improved so Liz suggested starting a new account which I did and now my placement is the same as it was with my old account because of this glitch.

Sooo frustrating!

Sending good vibes for hitting your goal today :)

SweetSouthernElle
06-01-2019, 10:02 AM
I discovered an easier way to find myself but I don't know if it's allowed to share on here?

izshadow
06-01-2019, 11:08 AM
I still dont see a mute option on SMconnect. Am I missing it? I hate having to hit pause if my phone rings or for whatever reason, its easier and better to push mute so you dont lose everyone in your room.

SweetSouthernElle
06-01-2019, 11:11 AM
I still dont see a mute option on SMconnect. Am I missing it? I hate having to hit pause if my phone rings or for whatever reason, its easier and better to push mute so you dont lose everyone in your room.

How do you get a pause button?! I have the mute button on SMconnect but it's only visible when I hover over the video preview

izshadow
06-01-2019, 11:14 AM
How do you get a pause button?! I have the mute button on SMconnect but it's only visible when I hover over the video preview

Are you talking of a C2C with a guy? I'm talking about just my stream in general. On SM broadcast I could mute myself so no one coming in the chat room could hear me but on SMconnect there is no mute option, only a pause your stream option.

SweetSouthernElle
06-01-2019, 11:21 AM
Are you talking of a C2C with a guy? I'm talking about just my stream in general. On SM broadcast I could mute myself so no one coming in the chat room could hear me but on SMconnect there is no mute option, only a pause your stream option.

On the regular stream in SMconnect. Here I'll hop back on and take a screenshot

SweetSouthernElle
06-01-2019, 11:23 AM
On the regular stream in SMconnect. Here I'll hop back on and take a screenshot514305143151432

izshadow
06-01-2019, 11:31 AM
I dont have that! Let me show you mine......

I even toggled my mouse over my stream and nothing. Excuse me, I am not logged in yet today but wanted to hop on real quick and grab a shot to show you so was hiding from anyone who may have quickly hopped in to my room haha

51433

izshadow
06-01-2019, 11:32 AM
Why do we all not have the same SMconnect?!?!?!?!

SweetSouthernElle
06-01-2019, 11:37 AM
Why do we all not have the same SMconnect?!?!?!?!

Ugh that is frustrating!!! Like I'd totally swap your pause button for my mute button!!

izshadow
06-01-2019, 11:40 AM
Ugh that is frustrating!!! Like I'd totally swap your pause button for my mute button!!

It makes me want to throw my computer out the window now. Ugh.

Miss_ShaSha
06-01-2019, 12:17 PM
I tried the router restart yesterday after seeing you write about it but it didn't seem to improve it for some reason :(
I'd been off for a few months and when I came back I was at 4 stars and placement sucked. After working a couple mths it wasn't very improved so Liz suggested starting a new account which I did and now my placement is the same as it was with my old account because of this glitch.

Sooo frustrating!

Sending good vibes for hitting your goal today :)

Uuuggghhh, I feel your pain, however you're resourceful. Thanks for the vibes. I've got you in my heart & mind. A little patience. New model can work. If it's any consolation I was sitting at 36% of goal for 2 hours. It was dead. & I'm on page 1. Ins & outs & wasting my sales pitch just to hear "yeah, I'm interested" but they leave. Emotional Rollercoaster really.

On my way home to try my luck. I'm hoping for the best. Xoxo

SweetSouthernElle
06-01-2019, 12:34 PM
Does anybody know where to find the OBS settings? I have the option for using an external web encoder with SMconnect but I don't remember my token and all that?

EDIT**

I figured it out! I'm excited to try out Snapchat's Webcam filters

Miss_ShaSha
06-01-2019, 12:37 PM
How do you get a pause button?! I have the mute button on SMconnect but it's only visible when I hover over the video preview

Request the pause button from support. Include you're pulling 8 hrs & would like small breaks verses logging out completely.

SweetSouthernElle
06-01-2019, 12:42 PM
Request the pause button from support. Include you're pulling 8 hrs & would like small breaks verses logging out completely.

Okay I will do that! Hopefully they will give it to me!

Holly_xoxo
06-01-2019, 01:41 PM
Out of curiosity, I made my way through the pages to see where I was and I'm on page 10. Page fucking 10 with priority placement! FFS

KatM
06-02-2019, 12:48 AM
Some members are not afforded the option to rate & comment. I've been pushing ratings & feedback. One of my fav regs said the option was not available. Only 3 in about 10 shows results in a rating.

Uuuggghhh. I feel you ladies with the glitch frustrations. I'm a tad frustrated too :(

Right, many guys say they saw nothing like a rating option on exit, i even told them to exit with " End session" not just go "Back" or exit with "x" (close page), yesterday a guy even came back in private to give a rating and was not available to him, i wonder on what criteria they allowed or denied to rate?! It's frustrating to ask guys to rate and see no rating after the show especially when there is a nice guy that seemed very happy with the show and he says he could not rate while others rate without even being asked.

Holly_xoxo
06-02-2019, 08:01 AM
Right, many guys say they saw nothing like a rating option on exit, i even told them to exit with " End session" not just go "Back" or exit with "x" (close page), yesterday a guy even came back in private to give a rating and was not available to him, i wonder on what criteria they allowed or denied to rate?! It's frustrating to ask guys to rate and see no rating after the show especially when there is a nice guy that seemed very happy with the show and he says he could not rate while others rate without even being asked.

I've wondered that too because I have some regs that are really fun guys and respectful and have never left a rating. A few times I even asked them to and they'd pop in my free chat a couple minutes later saying they never saw the option.

Girly_Girl
06-03-2019, 09:17 AM
anyone else having trouble getting online? Ive tried thru smconnect and smbroadcast? Neither one will let me online, I have tried on both my laptops. I'm able to get on my other sites tho?

Genoveve
06-03-2019, 02:08 PM
^^It happened to me for like ten minutes yesterday, the model count dropped by like 70 girls too when it happened to me. Whenever this happens it usually fixes itself within ten minutes.

Miss_ShaSha
06-03-2019, 02:29 PM
Stream health so bad on SMconnect Web Encoder. Cleared browsing history & restarted modem/router twice. Still tanking. No additional windows open nor streaming anything on laptop.

This is so upsetting. Stream pixelated & audio cutting out.

I'm not sure what else to do.

Only at 25% of goal 3 hrs in. I'm feeling defeated.

SuperPookie
06-03-2019, 05:21 PM
^^^ hang in there girl <3. The glitches are out in full force today

Nikki_Fox
06-03-2019, 05:37 PM
yea my RTT is back up in the 50s and my stream looks yucky on my side - im only at half way of my daily goal - logging off at midnight so i can go to vanilla job in the am - dont give up - have to ride it out and STFO

Genoveve
06-03-2019, 06:28 PM
Stream health so bad on SMconnect Web Encoder. Cleared browsing history & restarted modem/router twice. Still tanking. No additional windows open nor streaming anything on laptop.

This is so upsetting. Stream pixelated & audio cutting out.

I'm not sure what else to do.

Only at 25% of goal 3 hrs in. I'm feeling defeated.

Did you run a speed test to see how your upload is doing?

LullaBelle
06-03-2019, 07:16 PM
Hey ladies - I noticed that I lost 2 comments on my profile (I try to check them every couple of days).
What does it mean when two comments have been removed? I don't know which ones were removed but the counter dropped by 2.

Do the members have the ability to delete their comments or does that mean they deleted their account? I'm very confused.

Ginnyyy
06-04-2019, 10:38 AM
Would be so nice if customers wouldn t be able to pick screen names identical to ours, the perfomers. Should get an error message letting them know this name is already taken, instead, for eg.

SweetSouthernElle
06-04-2019, 12:04 PM
Does anybody know when it takes a screenshot for the preview of your stream??? Mine always are terrible haha

Miss_ShaSha
06-04-2019, 12:25 PM
^^^ hang in there girl <3. The glitches are out in full force today

Thanks for the support and verifying it wasn't just on my end.


Did you run a speed test to see how your upload is doing?

Today is much better. I didn't have issues like yesterday in the past and today I'm not showing in the red at all.

Yesterday I was in the red frequently. Today yellow and green. Mostly green with the exception of vid resolution dropping into yellow from time to time. No one is complaining.

Wonder what the issue was yesterday. I have an additional window open today too and I'm getting far better health stats.

Thanks for the suggestion.

Ladybuggie
06-04-2019, 12:44 PM
I was using SMConnect and I had a guy complain that my stream was choppy. I changed back to old Flash page and he said "much better" and took me private. I got less traffic now tho. Sigh

Miss_ShaSha
06-04-2019, 01:02 PM
^^Right. Classic Flash works, but when I use it...it takes about 20 min once I switch back to SMC to show back up on page 1. With Flash I'm on like page 6 or 7. Huge discrepancy. It's unfortunate really as Flash has phone option which many of my high paying regs like to utilize.

KatM
06-04-2019, 01:54 PM
Another 5 days contest, just 'recovering' from the last one, oh wow, my placement and traffic tanks during contests, i dont like them :(