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View Full Version : STREAMATE - Venting, Complaining, Discussing site issues



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Glamourmilf
02-06-2016, 06:49 PM
Not every contest has to be the same. Or the payouts dont always have to be the same. There are so many different things that they could do but aren't doing it. Not even a promotion for customer so they show up on what is gonna be a low traffic day. These are just ideas and I wonder why they don't have people who get paid to come up with them. Maybe they'll run a commercial during the game again?
I hear what you're saying, but this is SM we're talking about. They don't have the most creative minds.

xCamLovex
02-06-2016, 07:56 PM
I hear what you're saying, but this is SM we're talking about. They don't have the most creative minds.

Any check for you glamour?

I'm doing really well on SM but I do feel it's time for me to move on (again) bc of the inconsistencies with SM. Late paycheck, no help from support, users scamming models abusing policies and rules, some models being able to sell panties and phone numbes without penalty. I spend more time promoting my modelcentro site and letting SM take a huge cut of my website subscriptions but half the time my button doesn't show up or work and support won't help my custies. I can never ever ever get a straight answer from support.

Things I've been told from support

• you can change your tax Id number
• you can do step roleplay (I've just been suspended for step RP and the reason I did it was because of the thread I read here on SW. so NO LADIES I WOULD NOT RECOMMEND EVEN RIDJNG THE LINE ON THIS ONE DESPITE WHAT THAT SUPPORT EMAIL SAID IN AN OLDER THREAD)
• they cannot look up shows of payment doesn't show up. But miraculously if you hit Liz up she can find it instantly.
• constantly telling me to take screenshots and do tests and uninstall/install but once I return my results and do the bullshit they won't respond to me for months.

Enough.

Glamourmilf
02-06-2016, 10:17 PM
Any check for you glamour?

I'm doing really well on SM but I do feel it's time for me to move on (again) bc of the inconsistencies with SM. Late paycheck,
.
Nope, no checks. They owe me 3, and as of monday, my landlord wont wait any longer. Im out on the street.
Wonder if i can cam from my car? Hmm. Wont be with SM though, i can assure u of that.

heyho
02-07-2016, 12:22 AM
Oh no glamour that's horrible! I would be pelting emails at Support, Liz, Vanessa, God, Satan, Obama nonstop! Isn't there any way you can set up direct deposit or a Payoneer account, have SM cancel the checks and pay you your owed balance through another method instead?

Glamourmilf
02-07-2016, 10:32 AM
Oh no glamour that's horrible! I would be pelting emails at Support, Liz, Vanessa, God, Satan, Obama nonstop! Isn't there any way you can set up direct deposit or a Payoneer account, have SM cancel the checks and pay you your owed balance through another method instead?

I've done all of the emails to liz, etc. But as you know, checks aren't reissued the same day I tell them that my check is missing. ( Although it seems like it WOULD be the decent thing to do, or at least overnight it at their expenses). No, i need to pay 3 times for what clearly is their error, and wait several weeks for my damn money!
The latest- my request to have all my checks sent Fed Ex is........Pending!!! It has been for several days. And its the weekend, so liz wont get the emergency email i sent her until Monday at the earliest.
That place i wanted to move into that i posted about in my Seattle thread......well, i can kiss that goodbye. My landlord won't give a good reference, because he thinks im skipping out on February rent. Plus, they want $3000 upfront.
I was going to use my tax money that i saved, but then ill be stressed about having to make THAT money in time for taxes.

xCamLovex
02-07-2016, 11:29 AM
I've done all of the emails to liz, etc. But as you know, checks aren't reissued the same day I tell them that my check is missing. ( Although it seems like it WOULD be the decent thing to do, or at least overnight it at their expenses). No, i need to pay 3 times for what clearly is their error, and wait several weeks for my damn money!
The latest- my request to have all my checks sent Fed Ex is........Pending!!! It has been for several days. And its the weekend, so liz wont get the emergency email i sent her until Monday at the earliest.
That place i wanted to move into that i posted about in my Seattle thread......well, i can kiss that goodbye. My landlord won't give a good reference, because he thinks im skipping out on February rent. Plus, they want $3000 upfront.
I was going to use my tax money that i saved, but then ill be stressed about having to make THAT money in time for taxes.


Hugs. I'm waiting for mine as well still! If fedex says pending...there's a chance it hasn't even made it to the facility yet. I used to run a business and I would package all my product up and print labels but until I actually scanned them into the facility the status would be "pending"

Glamourmilf
02-07-2016, 12:03 PM
Hugs. I'm waiting for mine as well still! If fedex says pending...there's a chance it hasn't even made it to the facility yet. I used to run a business and I would package all my product up and print labels but until I actually scanned them into the facility the status would be "pending"

No, its still pending in my streamate dasboard. *my request to have my funds sent by fed ex.
Sm hasn't approved it yet.

xCamLovex
02-07-2016, 12:47 PM
No, its still pending in my streamate dasboard. *my request to have my funds sent by fed ex.
Sm hasn't approved it yet.

I see I see and this is because checks are only reissued once a week right?. Now I get it...

BadBitch
02-07-2016, 01:12 PM
Not every contest has to be the same. Or the payouts dont always have to be the same. There are so many different things that they could do but aren't doing it. Not even a promotion for customer so they show up on what is gonna be a low traffic day. These are just ideas and I wonder why they don't have people who get paid to come up with them. Maybe they'll run a commercial during the game again?

They've run commercials during games? Although that is a good idea, I wonder how good of an idea it is since kids are watching the game. Unless SM advertises in a very discreet way.

BadBitch
02-07-2016, 01:14 PM
So in the case that checks are late due to snow or possible conspiracy does direct deposit go through on time? Any ladies who have direct deposit please let us know your results.

I get direct deposit. I would't have it any other way. I have a rep and managed to get my direct deposit fee down to $5 (as opposed to the $20 fee). But, it's DEFINITELY worth it! Your deposit is there EVERY time. I get my deposits every Wednesday.

BadBitch
02-07-2016, 01:15 PM
Any check for you glamour?

I'm doing really well on SM but I do feel it's time for me to move on (again) bc of the inconsistencies with SM. Late paycheck, no help from support, users scamming models abusing policies and rules, some models being able to sell panties and phone numbes without penalty. I spend more time promoting my modelcentro site and letting SM take a huge cut of my website subscriptions but half the time my button doesn't show up or work and support won't help my custies. I can never ever ever get a straight answer from support.

Things I've been told from support

• you can change your tax Id number
• you can do step roleplay (I've just been suspended for step RP and the reason I did it was because of the thread I read here on SW. so NO LADIES I WOULD NOT RECOMMEND EVEN RIDJNG THE LINE ON THIS ONE DESPITE WHAT THAT SUPPORT EMAIL SAID IN AN OLDER THREAD)
• they cannot look up shows of payment doesn't show up. But miraculously if you hit Liz up she can find it instantly.
• constantly telling me to take screenshots and do tests and uninstall/install but once I return my results and do the bullshit they won't respond to me for months.

Enough.

WTF? You got suspended for the "step" roleplay??? Ugh! I'm so sorry!!!!!

Chellyinparadise
02-07-2016, 02:30 PM
Nope, no checks. They owe me 3, and as of monday, my landlord wont wait any longer. Im out on the street.
Wonder if i can cam from my car? Hmm. Wont be with SM though, i can assure u of that.

I really hope you get paid, that is so awful. I get paid via fedex and always get mine on time. I know others have posted about the big fee but to me its worth it for the peace of mind and it has a tracking. I hope that you dont get kicked out and you get paid real soon, that must be so stressful on you sorry youre going through all this.

KatM
02-07-2016, 02:37 PM
WTF? You got suspended for the "step" roleplay??? Ugh! I'm so sorry!!!!!

Yeah i knew that email from support was not accurate & now we have the proof, they dont allow it, not even step, period.
I tend to take more seriously a suspension than an email saying "oh ok, step is allowed", even people on support desk can be subjective or not well informed, is a matter of who u talking to & who is watching the shows & decide for a suspension, better be safe than sorry i would say cause there is not just a head doing all the work and taking all decisions for everyone but a team, who knows how many support guys work there in several shifts as the site is running non-stop.
I am sorry u guys had trouble with suspension, i read that post too and seen the screenshot and decided not to take as granted the answer support gave that step is okay. Luckily!

MayaMonroe
02-07-2016, 02:46 PM
To anyone not from the US (preferably Canada) can you have an American account with your Canadian bank (I'm with RBC) and provide that to Streamate to be able to get direct deposit? I literally had to wait two weeks to get my pay from Payoneer direct deposit and was wondering what is the fastest way?

xCamLovex
02-07-2016, 04:04 PM
WTF? You got suspended for the "step" roleplay??? Ugh! I'm so sorry!!!!! I did. And I recommend other models to know that no matter what support might say in an email when under scrutiny will not stand by that "step" veil they will suspend you. I literally tried it after reading a thread here and the next morning had a suspension

PhatGirlDynomite!!!
02-07-2016, 04:18 PM
I did. And I recommend other models to know that no matter what support might say in an email when under scrutiny will not stand by that "step" veil they will suspend you. I literally tried it after reading a thread here and the next morning had a suspension

What did your suspension say? Im curious.

Glamourmilf
02-07-2016, 04:25 PM
I see I see and this is because checks are only reissued once a week right?. Now I get it...

Right. Just fyi to anyone that needs fed ex. Liz said that she couldn't change my pymt option. That we have to do that from our dashboards.
So, its been a relay, back and forth with liz, and sm support.
This is all beyond frustrating, so its the last i am going to talk about it.
Feeling really sad right now, because i got the place i was looking at, but they told me today, that they can't wait until March 1st.:-[

xCamLovex
02-07-2016, 05:34 PM
What did your suspension say? Im curious.

Incest underage roleplay not allowed. Now I just have a screechy voice but I never said an age I was playing. I also said step daddy so who knows? Maybe I got reported like I said earlier.

BadBitch
02-07-2016, 06:14 PM
Right. Just fyi to anyone that needs fed ex. Liz said that she couldn't change my pymt option. That we have to do that from our dashboards.
So, its been a relay, back and forth with liz, and sm support.
This is all beyond frustrating, so its the last i am going to talk about it.
Feeling really sad right now, because i got the place i was looking at, but they told me today, that they can't wait until March 1st.:-[

I'm so sorry.

FreakyFranky
02-07-2016, 10:54 PM
Yay for being a great mood and popping on SM ...Getting disconnected 4 minutes in, okay, it's cool.... log back in and get an exclusive within the first 10 minutes! Only for SM to totally FUCK UP and not let the show happen. DUDEEEEEEEEEEEEE. So over it. This kind of shit makes me not even want to waste my time here. Getting disconnected when my internet is FINE and then shows not working when they WANT one? I could cry right now.

kiki399
02-08-2016, 05:35 AM
Incest underage roleplay not allowed. Now I just have a screechy voice but I never said an age I was playing. I also said step daddy so who knows? Maybe I got reported like I said earlier.
It seems odd, step roles are played by a lot of models. As long as its not underage, and step isnt considered incest from my knowledge. I do stepmom rp, i always state prior to a show, we have to play steproles and you have to play 18, otherwise it is not allowed. Ive never had an issue. However, SM really cant give answers on tech problems. Id fight it, just seems entire staff at SM cant appear to get things right at all. Sad, i hope you get this straightened out. Sorry!

xxtinamariexx
02-08-2016, 06:40 AM
Incest underage roleplay not allowed. Now I just have a screechy voice but I never said an age I was playing. I also said step daddy so who knows? Maybe I got reported like I said earlier.

Is this something that Liz can verify and give us the correct answer? I always tell guys step and over 18. but during the show, I will never call myself step mom or anything with mom in it.

xCamLovex
02-08-2016, 11:02 AM
It seems odd, step roles are played by a lot of models. As long as its not underage, and step isnt considered incest from my knowledge. I do stepmom rp, i always state prior to a show, we have to play steproles and you have to play 18, otherwise it is not allowed. Ive never had an issue. However, SM really cant give answers on tech problems. Id fight it, just seems entire staff at SM cant appear to get things right at all. Sad, i hope you get this straightened out. Sorry!

I've emailed since my suspension and I've received NOTHING. By the time they respond to me my suspension will be over.

If it was indeed a model who reported me for doing something they feel was out of line...id appreciate a message in my inbox on your perv account. We as models need to focus on ourselves in our own rooms and not hunt down other girls and go on a screenshot mission. Remember reporting another model will not make your room more popular or increase your dollars. But if you truly want to improve the condition of our cam community educate another model and say "hey I see u doing this and I don't feel it's right or its against the rules" but I just wanted to put it out there that if there are models who patrol other rooms on a perv account that it takes u the same energy to screenshot and email SM support and message the model personally. If that's indeed your intention to improve our cam site and not dog out other models.

xCamLovex
02-08-2016, 11:04 AM
Is this something that Liz can verify and give us the correct answer? I always tell guys step and over 18. but during the show, I will never call myself step mom or anything with mom in it.


I'm sure Liz could but if someone forwards a complaint to SM support it goes to SM Support and the tech ppl handle suspensions. I never had a chance to talk to Liz I just received an email from SM stating I was already suspended

SM_CamGirl
02-08-2016, 12:10 PM
how many times i will accept a tv show and in the middle of the show it will cut off?? i will be no paid ... im tired of this, if i send message to support they will not fix anything and i will be still no paid, last times ago i wrote liz and she did not fix anything... and i dont opt out because i need make shows, because i need money and SM dont pay me, everybody saw me naked and saw part of the show... WTF! if u SM have problems with the fucki... site at least pay me for my fuck... shows because this is not my fault!

sorry guys but im angry and want to cry, 2 weeks and the site is still a mess for me

LoveViviAmante
02-08-2016, 02:31 PM
I can't stay connected to the stream, no matter which way I connect. Its not my stream, I'm running 35 down/4up. I've tried the encoder and without, on every setting. I'm there a max of 5 minutes and disconnected. I have no idea what to do, help please?!?!

kiki399
02-08-2016, 02:41 PM
I've emailed since my suspension and I've received NOTHING. By the time they respond to me my suspension will be over.

If it was indeed a model who reported me for doing something they feel was out of line...id appreciate a message in my inbox on your perv account. We as models need to focus on ourselves in our own rooms and not hunt down other girls and go on a screenshot mission. Remember reporting another model will not make your room more popular or increase your dollars. But if you truly want to improve the condition of our cam community educate another model and say "hey I see u doing this and I don't feel it's right or its against the rules" but I just wanted to put it out there that if there are models who patrol other rooms on a perv account that it takes u the same energy to screenshot and email SM support and message the model personally. If that's indeed your intention to improve our cam site and not dog out other models.
That's how it should be I totally agree, but an answer from SM or Liz could clarify this too. I hope you get this straightened out. Its such a gray area in roleplay shows though. What about Doms, who want you to call them Daddy. They should give you screenshots, theu always want them from us.

Glamourmilf
02-08-2016, 03:46 PM
Check didn't arrive today. That makes 4 checks that are missing.:-\

Sally Says
02-08-2016, 03:56 PM
i had a guy ask me to call him daddy once already in exclusive. I said "we are not allowed to use that word on here, but can I call you Sir? Its much more respectful anyway" and he was quite happy with that. Im not sure if there is a different with American guys and British guys, most of my customers are British, but it may be worth trying ladies, to save yourselves from suspensions xx

jasmine22
02-08-2016, 04:13 PM
My check didn't come today either glamourmilf, but this is the first late one

Glamourmilf
02-08-2016, 04:15 PM
My check didn't come today either glamourmilf, but this is the first late one

Glad im not alone. But not glad that in the 5 yrs ive been with SM, this is happening. Takes the wind out of my camming sails, ya know?

MistressX
02-08-2016, 05:27 PM
I went on today just fine and had one pvt. Now I am getting a system error every time I try to log in? I was kicked off out of the pvt

BadBitch
02-08-2016, 06:05 PM
I went on today just fine and had one pvt. Now I am getting a system error every time I try to log in? I was kicked off out of the pvt

I got kicked off once. It sucks. I'm sorry.

BadBitch
02-08-2016, 06:06 PM
Check didn't arrive today. That makes 4 checks that are missing.:-\

That blows. So sorry!

SamanthaSugar
02-08-2016, 07:10 PM
This has prob been discussed a million times but can someone tell me what's the range of Kbps, Fps and the cpu should be for the encoder?
I had a great afternoon today but tonight just a lot of in and outers. I did really really well using the old encoder now I'm on the SM Broadcaster and it's blowing.

xCamLovex
02-08-2016, 09:28 PM
Glad im not alone. But not glad that in the 5 yrs ive been with SM, this is happening. Takes the wind out of my camming sails, ya know?

I received a check today for the week of the 24th. Looks like the previous check is a goner. Requesting reissue

TrifilinCamHo
02-08-2016, 10:47 PM
Traffic was great today for the most part. Lots guys who were brand new to the site, I love it! Anyways, my "Set Topic" button hasn't been working since Friday. I cleared my browser history, cache, etc. Is anyone else using Chrome having this issue right now?

beauvoir
02-09-2016, 03:24 AM
c2c not loading
men being kicked out of paid chat
my screen cutting out and going black

SORT IT OUT OH MY GOD

Promised
02-09-2016, 12:20 PM
Glad im not alone. But not glad that in the 5 yrs ive been with SM, this is happening. Takes the wind out of my camming sails, ya know?

My check also should've been here yesterday, it did not come, not today either! This is the first time i've ever had this happen though...not sure if I should continue to wait or not.

Susperia
02-09-2016, 12:28 PM
Can I get some paying traffic please! Goddamn these past few days have been brutal, I am tired of sitting in an empty room and the traffic I do get is broke as fuck.

CocoaCaramelBBW
02-09-2016, 12:45 PM
I don't know if this is the right thread but i made my first payout. After seeing the issues you ladies are having,how long does it NORMALLY take for you to get your first deposit? Im on payoneer if that helps any. Im checking my payments page and its not saying anything yet. Maybe Im anxious because of your issues,and its too soon for me?

imelly21
02-09-2016, 01:06 PM
days like this I wish I would have chosen something else for a job..
this is boring... and I feel lonely..

Promised
02-09-2016, 01:27 PM
days like this I wish I would have chosen something else for a job..
this is boring... and I feel lonely..

I've felt like that on and off lately too! I was on on saturday and I was getting so much paying traffic I actually got tired of nonstop private and just logged off, but the last couple days I'm sitting there with either noone at all or guys who are obviously broke, even my regs are broke or missing in action. I used to smoke on cam just for those who tipped, but lately i've been lighting up just because i'm staring at the wall in front of me for 3 hours trying to appear like i'm happy and energetic for a empty room lol I don't know what to do with myself when noone is talking and if I surf the net or do anything other that continually look at the screen I potential customers. I actually tried to do a gold show yesterday because noone had enough to go private and I got a whole 20 gold tipped towards the show even though there were 20 something people in there with accounts!

Selenasecret
02-09-2016, 05:21 PM
The smbroadcast encoder is driving me nuts. Its constantly altering my picture. Is the flash encoder better as support help says get a better pc. I got a 8 core amd 4.7 with 32gig of ram. I cant get a more powerful pc than that unless nasa are selling off. the encoder cant make up its mind what settings to use.

CurvyAriel
02-09-2016, 06:07 PM
Can SM PLEASE stop with these contest and FIX the damn website first. Seriously Since using SM broadcast my placement sucks, half of the people say they can't hear me or my cam is glitching, or they get a black screen.

heyho
02-09-2016, 06:20 PM
I don't know if this is the right thread but i made my first payout. After seeing the issues you ladies are having,how long does it NORMALLY take for you to get your first deposit? Im on payoneer if that helps any. Im checking my payments page and its not saying anything yet. Maybe Im anxious because of your issues,and its too soon for me?

There is normally a 3-week hold on payments, check if it says so on your payments page. If you are in the US, you might be able to get Liz to remove it and put you on a 1-week hold instead so you get your money faster.

CocoaCaramelBBW
02-09-2016, 06:34 PM
There is normally a 3-week hold on payments, check if it says so on your payments page. If you are in the US, you might be able to get Liz to remove it and put you on a 1-week hold instead so you get your money faster.

Thanks heyho, i just made payment this past weekend lol, on the payment setup page there's a button that says start hold, i never clicked it when i signed up.So I thought I avoided all that,I guess not, but I see what you mean,I've seen in diff threads how to get ahold of Liz, but now I cant find the info to save my life.Could you lend me the info please?

heyho
02-09-2016, 06:46 PM
Thanks heyho, i just made payment this past weekend lol, on the payment setup page there's a button that says start hold, i never clicked it when i signed up.So I thought I avoided all that,I guess not, but I see what you mean,I've seen in diff threads how to get ahold of Liz, but now I cant find the info to save my life.Could you lend me the info please?

I never clicked it either but it's automatically applied. Dumb eh. Liz's email is [email protected]

CocoaCaramelBBW
02-10-2016, 03:15 PM
I never clicked it either but it's automatically applied. Dumb eh. Liz's email is [email protected]

Thank you! Yeah its kinda crazy they put it there and still make you wait /:O

KatM
02-10-2016, 06:37 PM
I dont get it!
The new Broadcaster, i updated & it's still doing the same thing as before, jumpy picture, not a smooth stream EVEN it shows i stream at 2000+ bitrate with 30 fps, WHAT GIVES?
It calibrated at Good, cant get better than that for some damn reason even i have the c920 logitech camera, i5 desktop pc, great light and connection.
Point is, i noticed with the SM BS i get more traffic in my room for some funny reason while with the FMLE i get less, again for same funny reason; so they must favorite the SM BS somehow?!
But why is not working properly then?
The only thing i cant change here is the round trip, that is the only thing i can think of, cant shorten the distance between me in europe and SM servers in Seattle.
Anyone in e.europe or other region far away USA use the SM BS successfully pls?
Can u help me figure this thing out?
I was really hoping the new update will help with a smooth stream but NO & i dont know what to do about it.
TY!