View Full Version : STREAMATE - Venting, Complaining, Discussing site issues
^^^ That would make sense to me & i was thinking about this too when i read how u guys see the main page when loading SM there in USA.
Believe it or not i, here in the EU get a lot of american customers (happy! love them most!!) and less of europeans let's say?
Or i get random traffic, non-native english speakers (countries that were normally blocked by SM like Mexico).
So i get they 'rotate' the models, for ex. american members get to see other models than american's on site and european members get to see the american models?!
Makes sense?!
DeepThoughts
03-19-2016, 12:17 AM
@DeepThoughts
I cant find where u posted about asking Liz about the flash update stuff..
whats the news on that?
I have to get her on Monday. There is such a big time difference between us that I wasnt able to connect but Im still on it. Switching between the broadcaster and encoder whenever the broadcaster wont work.
You guys mean a Flash update for the Adobe Encoder? Or the Adobe Flash Player? The latter i installed last here, on the 17th, i got the notification that an update is available so i downloaded & installed it.
You maybe talking about another Flash 'thing' tho?!
CocoaCaramelBBW
03-19-2016, 05:05 PM
Now i know why I don't work Saturdays....:bored::crying::scull:
Selenasecret
03-19-2016, 05:09 PM
Yeah 11hrs for $20. Never doing weekend again. The site went glitchy as hell for the last 2hrs.
EllieGold
03-19-2016, 06:05 PM
44486
Gotta love these entitled, broke loser customers. Yes because your wonderful looks pay my rent. Pfft.
EllieGold
03-19-2016, 08:34 PM
OK i know i post in here alot. This is kinda an urgent issue. I suddenly am having a huge lag in Streamate Broadcaster. It says input is 2200 kbps and 30 fps but output is like .05 FPS (yes, i am not kidding) No one was talking at all. $10 in 5 hours is a joke. I decide to use the encoder instead. Well I pull it up. Before I go live, my feed is CRYSTAL clear. I finally get streaming going and I become REALLY pixelated. I just don't think I can cam tonight. Something is up. I reset modem, reset computer. I did speed test several times and checked everything over. ITS NOT ME. My husband has done tech support for over 10 years. He's my IT Tech guy and always makes sure we're good. Ladies, ITS NOT YOU. Stop thinking its you. This site will not admit its them. Businesses don't. I really want them to fix their servers because it's really bad.
This sounds like a serious matter there Ellie, oh wow, i am awake here cant sleep anymore & was thinking i maybe should give SM a try this morning... dont know...
Pls dont feel like u should not post 'a lot', that's why i opened this thread so people can post about their issues while not disturbing the others who dont experience serious issues and dont feel like reading all complaints in the main SM thread.
I know for myself i wanna eliminate all possibilities that could cause these issues ON MY SIDE, i even went for a 2nd line from a different ISP, just to make sure 'it's not me'.
If it was not for this thread & for the amazing people in here who offered support i would have not known my system was not supporting the HD720 settings.
Asking things, complaining, venting is OKAY cause we learn and figure things out here.
During the weekend there seems to be most glitches on SM i noticed, it's happening the same with my ISP, i either loose internet signal or tv signal or both and only on monday they fix the thing, they just dont have lots of people maintaining the site properly over the weekends i guess.
Rant: these people from my new to come ISP, i asked when i'll be called for appointment/install they said that would be about tuesday, i go to sleep and miss 3 phone calls from this company, they called me saturday 1pm or so.
Aye, nice, okay, i was sleeping. Called back at 4pm here, the girl on the phone said i'll be contacted by the tech team asap, no phone call anymore, guess that will be on monday. See how people do things over here? Backwards!! Bet SM is just about the same sometimes.
Selenasecret
03-20-2016, 01:26 AM
The site went glitchy at 10pm UK time last night. I literally was on 1pm to 12:20 ish. Last 2hrs were jerky stream and I lost out on an exclusive with a guy who wanted phone. Grrr. I build him up and he went in and lost the lot at $5.99.
Saturday is a write off. The only good thing was the goldshows gave me videos to use in my goldclub.
No traffic anf page 1 4th row and number 1 spot bbw. Others were dead all night as well. And caught hubbie watching a girl while he was waiting for videos to encode. Lol. What is it with guys and cat ears?
It cannot be my set up. I was sending videos over the network and hubbie was uploading to drop box gold club and watching netflix and it was fine the whole day all day. There wasnt even many girls on 1500 at most.
babybella
03-21-2016, 02:17 AM
what does it mean when your round trip time bounced from poor to excellent. I notice I leave the first page and completely disappear then go back. i have fast internet but do you think it an issue with my internet>
Selenasecret
03-21-2016, 02:20 AM
When you go in a show you move to the back pages. Then return to a better listing after the show.
babybella
03-21-2016, 02:26 AM
no this happens when im sitting in free chat, I wont have anyone talk to me or enter my room and i notice that is when round trip time goes to "poor" and I am not even shown as online, then I reappear after a few minutes. and it continnues to happen
Selenasecret
03-21-2016, 02:42 AM
How far is your round trip? Obviously traffic on the lines is higher at night. But its more like the site has an issue not you. Even the special live show last night was glitching.
AlyssaJane
03-21-2016, 03:21 AM
I don't know if it's because I am splitcamming for the first time, or my crappy internet (so excited to move to a place with faster upload speeds!) or what but my round trip time is atrocious, and the bit rate is constantly adjusting in the FMLE encoder. I tried using the lower settings and it didn't seem to change much, if anything. The auto adjust didn't happen as much but my picture quality was pretty crap when I checked my feed, and the RTT was still atrocious. But hitting my goal in 4 hours instead of 10 makes splitcamming worth it, so I want to figure out how to make it work.
Simber
03-21-2016, 05:37 AM
Just my experience and findings...
My internet is pretty darn good, 144 dwn/12up. I was STILL having issues, pixelating, disconnecting, you name it all of the same 'ole issues. After countless arguments with Comcast they sent a tech out. It was my ping (a.k.a Round Trip Time/RTT) to SM server in WA causing the issue.
Before the tech came out my ping was at 106. He tinkered with a few things on the inside/outside of my house and badda-Ping-badda-Boom.. my ping is now 47 and I have no issues.
If your ping is well over 50 to WA server, that might be the culprit.
DeepThoughts
03-21-2016, 05:44 AM
Im so lost right now. I couldnt work Saturday at all because of this problem that I wont stream out. I have no idea what the issue could be! Now Monday Morning and I can only manage to stream on the Encoder and its still pixilated! Its starting to really get to me. I really have no idea what the problem could be and I have run out of things to try to make it work and just now I was in camming and I just started treating people like shit and being really miserable. I had to sign off because Im just being a bitch.
Im contacting Liz as soon as the office opens up today but this will be the Third time Im contacting her and the last time she told me it was nothing on their end. I just dont know what to do anymore.
Selenasecret
03-21-2016, 05:45 AM
He would have decreased your tcp/ip mtu size to lower your ping. It makes no difference to the actual speed it just validates the data faster as its a smaller packet.
Just because your isp gives 100mbs down 10mbs up means the mtu on there server is set to the default 1500.
Thats the whole purpose of lowering mtu settings 1380 is min broadband packet 1472 is what gamers use typically 1500 is the default. Its always good to spend the time finding the best mtu packet size for you. Set to low it kills the speed. Set to high and it takes forever to validate
Selenasecret
03-21-2016, 05:52 AM
Here is a video about tcp/ip mtu.
However if you mess anything up thats at your own risk.
https://www.youtube.com/watch?v=pVELMRwPH0Y
Selenasecret
03-21-2016, 06:02 AM
Bit more in depth
Again this is at your own risk!!!
https://www.youtube.com/watch?v=oevUWrAZbAY&ebc=ANyPxKq_GQe1RpIYmvkf5Tk2Ysd58978tRmD-iYdqeRPpuKOrWCceelUKlvmAvV2107h1Apd1fOcjG0UVsRXmTw 3_t34iPtFYQ
PhatGirlDynomite!!!
03-21-2016, 06:38 AM
Its good to know that some people are getting responses from SM. Because i reached out to them three times in the last 11 days have gotten ZERO responses. Zero. I took the time to screenshot specs and give a detailed explanation of the issue. This weekend I focused on other sites and did amazing. It felt great to not wonder if guys can see me or hear me. Or to have to paste a list of flash browsers only for the guy to come back as a freeloader. No it's not my system or my internet.
Selenasecret
03-21-2016, 06:48 AM
I always wonder if the jumpers are actually getting a black screen. normally when they get in they stay for 5 min. So wonder if the paying customers just cant get in or give up at the black screen? As chat loads and shows them in the room even though its a black screen.
PhatGirlDynomite!!!
03-21-2016, 06:57 AM
I always wonder if the jumpers are actually getting a black screen. normally when they get in they stay for 5 min. So wonder if the paying customers just cant get in or give up at the black screen? As chat loads and shows them in the room even though its a black screen.
Thats whats happening. Most wont respond when you type and ask them. They keep trying then get impatient and try a different room. But enough have been patient enough to answer my questions. Some will respond to my greetings and say I can't see you.
Selenasecret
03-21-2016, 07:02 AM
Will Try that tonight. Set up a script to hello can you see me.
In which case traffic is not my issue as I get tons of jumpers I thought it was because they found me ugly lol
Will try a tcpip tweak tonight to see if it helps. I was running a vpn but changed back to Google dns 8.8.8.8 and 8.8.4.4 as its faster than my isps dns.
Hubbie is going to be busy when he gets in tonight lol.
The stuff he keeps rattling off at me all the time is starting to make sense.
DelishIrish
03-21-2016, 07:04 AM
SO WTF my boyfriend just searched for me and couldn't find me!!! Offline OR ON when I was live. Umm no wonder my traffic is shit?!?
PhatGirlDynomite!!!
03-21-2016, 07:09 AM
Hello Mobile users. If you're having difficulty connecting to the room, please try a flash browser: Puffin,Photon and Dolphin are all free to download. See ya soon!
But the worst thing is when they download the apps and come back with Can I see your titties? I just made their freeloading that much easier.
PhatGirlDynomite!!!
03-21-2016, 07:13 AM
SO WTF my boyfriend just searched for me and couldn't find me!!! Offline OR ON when I was live. Umm no wonder my traffic is shit?!?
Do you have your state or city blocked? If so he may not see you.
DelishIrish
03-21-2016, 07:15 AM
Do you have your state or city blocked? If so he may not see you.
No, he's in France and I'm in the states with only Iraq & Thailand blocked
DelishIrish
03-21-2016, 07:16 AM
He has always been in my room as guest, so it's not that he can't be in there, but that other ppl can't see me UGH
Selenasecret
03-21-2016, 07:19 AM
Lol I will take the freeloaders. Anything is better than an empty room.
Found seattle on the speed tester. Hubbie sent me how to do a trace router for the nodes and some are lower mtu. Seattle is literally the other side of the world to me. Explains the 5 second delay. So hopefully this will be a quick fix
Simber
03-21-2016, 07:39 AM
He would have decreased your tcp/ip mtu size to lower your ping. It makes no difference to the actual speed it just validates the data faster as its a smaller packet.
Just because your isp gives 100mbs down 10mbs up means the mtu on there server is set to the default 1500.
Thats the whole purpose of lowering mtu settings 1380 is min broadband packet 1472 is what gamers use typically 1500 is the default. Its always good to spend the time finding the best mtu packet size for you. Set to low it kills the speed. Set to high and it takes forever to validate
You are a doll!!! I am moving at the end of this week and was hoping for the best. This info is a gem to me. :-D Thank you Selena
Selenasecret
03-21-2016, 07:51 AM
Hubbie says just be careful when messing with your network adaptor.
He also says decent speed is half the battle when you go into the path the seattle different paths and nodes are used which could all have different settings. This is old school 56k gamer stuff but it could help
xoprincessremy
03-21-2016, 08:14 AM
Something happened yesterday that really pissed me off about Streamate. One of my regulars from Australia came in and asked me if I raised my rate. I said no, asking what he was talking about, and he told me it's now in Australian dollars (whereas he used to see my price in US dollars), and is $7 instead of $5. I said "Oh, that must be because of the exchange rate" and he replied no...that before, the exchange made it come out to a lower amount. So I checked on xe.com and sure enough, $5 USD = $6.65 AUD, not $7.
So basically what I'm getting from what he told me, is that Streamate is now putting our prices in whatever currency the customer uses, and rounding up the price against our knowledge, and then keeping the difference for themselves. The customer is paying more, and we don't see a penny of it. I don't know about you guys, but it really pisses me off. I'm willing to bet it's not just Australia, but Canada, the UK, New Zealand, and Europe too.
This is true!!!
I ran a gold show yesterday where it's $5 USD to come in. A guy from Canada came in, and I thought I was going to get $8. But I didn't.
I'm not sure where the exchange happens though....
EllieGold
03-21-2016, 08:41 AM
A dude tipped 8 dollars into my GS and i only saw 5.65 or something other on the left for the highest tipping amount. I had to double look again but it did say he tipped 8. not $5.65 or whatever the amount was. So i only saw 30 % of 5.65.
DelishIrish
03-21-2016, 09:54 AM
I take it anyone, paying or not, can leave tags? I'm getting not-so-good ones, yet I have all 5 star ratings lol.
Selenasecret
03-21-2016, 12:28 PM
I had hoped to relay what hubbie was doing with the round trip stuff but I dont know where to begin. Umm bit speechless it was all black and white screens. But the UK is 15 nodes to seattle. Really sorry but it was way above my understanding when with him talking away like it was nothing. But its within 80 ping away from the 50. It was 180 ping.
SnoviaTerror
03-21-2016, 12:42 PM
I take it anyone, paying or not, can leave tags? I'm getting not-so-good ones, yet I have all 5 star ratings lol.
Yes, members can leave tags, even if they've never spent a dime on you, unfortunately. :/
EllieGold
03-21-2016, 12:52 PM
I take it anyone, paying or not, can leave tags? I'm getting not-so-good ones, yet I have all 5 star ratings lol.
I have almost equally bad to good ones. I don't let them bother me like they once did. Just keep hustling and focus on the ones spending money. However, I do think Streamate should only let those who have spent money leave tags. It's just asking for guys with no life to harass models more than they already do.
AlyssaJane
03-21-2016, 02:14 PM
I take it anyone, paying or not, can leave tags? I'm getting not-so-good ones, yet I have all 5 star ratings lol.
Just block any tags you don't like or that you feel don't apply. I typically have 1 block-worthy tag for every 2 good tags.
EllieGold
03-21-2016, 02:27 PM
I typed in the bad tags I got and lots of other models got the same thing. When I click on their profile it doesn't show the tag. So obviously the tag was blocked by the model. However, they show up. That isn't cool at all. So if someone tags you with anal and you don't do anal, you will still show up. I have "ugly boobs" blocked but i still show up under the tag.
BadBitch
03-21-2016, 08:12 PM
I typed in the bad tags I got and lots of other models got the same thing. When I click on their profile it doesn't show the tag. So obviously the tag was blocked by the model. However, they show up. That isn't cool at all. So if someone tags you with anal and you don't do anal, you will still show up. I have "ugly boobs" blocked but i still show up under the tag.
How do you search for bad tags to see which models have them? Ugh. That's scary.
DeepThoughts
03-22-2016, 02:00 AM
A dude tipped 8 dollars into my GS and i only saw 5.65 or something other on the left for the highest tipping amount. I had to double look again but it did say he tipped 8. not $5.65 or whatever the amount was. So i only saw 30 % of 5.65.
This is true!!!
I ran a gold show yesterday where it's $5 USD to come in. A guy from Canada came in, and I thought I was going to get $8. But I didn't.
I'm not sure where the exchange happens though....
I understand why your confused but I promise you if anything SM is LOSING money on these currency exchanges. You can look at xe.com but the exchange rate is the bank rate. Unless you into forex this is not the exchange your gonna get. You always get charged by the bank and/or CC company on top of your exchange because they are providing you a service. Dont believe me? Call you bank and ask them what they charge to convert currency!
Also that amount you see is changing every second of every day 5 days a week. That means that if a client buys $100USD worth of SM Gold to spend on the site but he pays in Canadian dollars then SM gets paid CAD so lets say that SM receives $135CAD but then they have to convert it to USD and when they do this they may get less then $135 CAD because the dollar might have closed lower or higher when the conversion is done and on top of that they must also pay to have the currency converted! So now they just sold $100 USD worth on the site but only received $99 USD after conversions!
Regarding what Diamond Dust is saying they cannot be "rounding up" if someone got paid $5.65USD for a $8CAD tip into a gold show! It just so happens that at that moment it worked out to $7USD for your Aussie client. I know this is confusing if you have never dealt with currency conversions but I do every single day and there is no way SM is gaining. They would be lucky to break even but certainly they are losing on these exchanges!
The good news for your Aussie and Canadian clients is that right now the USD is dropping so they will pay less. However if your in Canada or Australia you wont be making the bigger payouts on the exchange when SM deposits you money into your account at the end of the week either!
Selenasecret
03-22-2016, 05:10 AM
I have tried to understand this but its brain surgery to me.
Basically a node or hop is what causes European girls problems with the roundtrip
14 ms 13 ms 14 ms gi-0-1-0-2.cr02.nbg-edi.pulsant.net [87.246.99.146]
6 27 ms 26 ms 34 ms te-0-0-0-0.cr01.nbg-edi.pulsant.net [217.30.126.5]
7 29 ms 28 ms 27 ms te-0-0-0-0.cr01.thm-lon.pulsant.net [195.248.70.18]
8 28 ms 28 ms 27 ms xe-3-0-0.mpr1.lhr8.uk.above.net [94.31.36.177]
9 27 ms 28 ms 28 ms ae8.mpr2.lhr2.uk.zip.zayo.com [64.125.23.89]
10 109 ms 101 ms 95 ms ae27.cs1.lhr11.uk.eth.zayo.com [64.125.30.236]
11 91 ms 121 ms 139 ms ae5.cs1.lhr11.uk.eth.zayo.com [64.125.29.126]
12 93 ms 94 ms 93 ms ae27.cr1.lga5.us.zip.zayo.com [64.125.30.251]
13 91 ms 93 ms 91 ms ae8.er1.lga5.us.zip.zayo.com [64.125.26.162]
14 95 ms 92 ms 91 ms ae4.er2.lga5.us.zip.zayo.com [64.125.31.166]
15 * * 208.185.125.82.IPYX-076970-002-ZYO.above.net [208.185.125.82] reports: Destina
The trip to USA is nice and fast however the route through colarado is where the round trip issues happen number 10 above.
Its then follows a path to another slow node 11 but picks up once it is past these 2 but not enough to get a nice ping to Streamate.
The trick is to set your network adaptor to the mtu for these 2 nodes to get through them quicker however its only maybe 5ms on the ping less.
Thats about as best I can explain what hubbie was talking about
I really dont get this side of tech.
AlyssaJane
03-22-2016, 05:20 AM
I have tried to understand this but its brain surgery to me.
Basically a node or hop is what causes European girls problems with the roundtrip
14 ms 13 ms 14 ms gi-0-1-0-2.cr02.nbg-edi.pulsant.net [87.246.99.146]
6 27 ms 26 ms 34 ms te-0-0-0-0.cr01.nbg-edi.pulsant.net [217.30.126.5]
7 29 ms 28 ms 27 ms te-0-0-0-0.cr01.thm-lon.pulsant.net [195.248.70.18]
8 28 ms 28 ms 27 ms xe-3-0-0.mpr1.lhr8.uk.above.net [94.31.36.177]
9 27 ms 28 ms 28 ms ae8.mpr2.lhr2.uk.zip.zayo.com [64.125.23.89]
10 109 ms 101 ms 95 ms ae27.cs1.lhr11.uk.eth.zayo.com [64.125.30.236]
11 91 ms 121 ms 139 ms ae5.cs1.lhr11.uk.eth.zayo.com [64.125.29.126]
12 93 ms 94 ms 93 ms ae27.cr1.lga5.us.zip.zayo.com [64.125.30.251]
13 91 ms 93 ms 91 ms ae8.er1.lga5.us.zip.zayo.com [64.125.26.162]
14 95 ms 92 ms 91 ms ae4.er2.lga5.us.zip.zayo.com [64.125.31.166]
15 * * 208.185.125.82.IPYX-076970-002-ZYO.above.net [208.185.125.82] reports: Destina
The trip to USA is nice and fast however the route through colarado is where the round trip issues happen number 10 above.
Its then follows a path to another slow node 11 but picks up once it is past these 2 but not enough to get a nice ping to Streamate.
The trick is to set your network adaptor to the mtu for these 2 nodes to get through them quicker however its only maybe 5ms on the ping less.
Thats about as best I can explain what hubbie was talking about
I really dont get this side of tech.
I would literally pay somebody to just do it for me:weeping::weeping:
Selenasecret
03-22-2016, 05:36 AM
This is the first time he hasnt been able to to put it in an easy way for me. Its basicaly the connection is the correct way. Its direct to USA. Not the other way through Europe. Its solving the mtu size to try and get through the bad nodes.:O its the datas trip over land hitting a bad 2nodes.
Think I might need to treat him with a bit more respect rather than my live in nerd with a limp dick. (heart meds)
Hxchayley
03-22-2016, 07:15 AM
goddamn, its hour 12 and im wondering how much
longer these fake lashes are gonna hold.
Traffic is unbareably non exsistant the past couple nights.
just fucking bustling through it...still....again...forever....FUCK
xoprincessremy
03-22-2016, 08:56 AM
I take it anyone, paying or not, can leave tags? I'm getting not-so-good ones, yet I have all 5 star ratings lol.
yeah I'm getting bad tags too.
I got two last week that said "milks the clock" and "slow". lol they were def left by the same guy because they showed up at the same time
xoprincessremy
03-22-2016, 09:00 AM
"Gold is worth different amounts depending on where the member is from. For example, 1 Gold from a US member is worth $1, but 1 Gold from a UK member is worth £1. You will be paid based on your earning % and the current exchange rate. Keep this in mind when checking your Earning Reports."
http://streamatehelp.com/gold/
Edited to add: Why did you think you would get $8? $5 USD = 6.55 CAD. Unless he tips more than the equivalent USD amount, you won't get anything extra. The most important thing I've realized regarding currency/exchange rates is accepting gold tips in free chat. Say you charge 10 Gold for a boob flash. Well, if he's in Canada, he may tip 10 "gold" in CAD, which is only equivalent to $7.64 USD, (then you get 35% of that), and you won't know it until you check your earnings page.
As for DiamondDust's post, I was under the impression that the guys have the option to choose whether or not they see our rates pre-converted to their native currency, or in USD. But I couldn't find that in writing on the help site. I asked about this on the regular Streamate Thread a while back and got some interesting answers.
I thought I would get 8 gold because (when he came in) it said 8 gold lol. It wasn't until after the gold show earnings came in that it said I got 5 gold.
They really really really need to make it easier for the models. I hate seeing/thinking that I'm getting 10 gold but only getting 7, etc.
xoprincessremy
03-22-2016, 09:02 AM
Anyone not get their checks yet?
I get mine on mondays like clockwork. It's tuesday. mailman already stopped by.... still no check...
this is the 2nd time this year.
only happened once last year because of the northeastern blizzard (2015).
ugh
DeepThoughts
03-22-2016, 11:01 AM
Regarding my issues with the SM broadcaster not connecting I really tried every stupid little thing I could and I sent a bug report to SM to which I was given the standard canned response so I called Liz.
Liz says that they are aware of these issues and every time we have them we need to continue to send the bug reports because that information helps the technician to tweek the system for the soon to be released "New Broadcaster". Liz stressed that they are very aware of these issues and although its frustrating they are working to fix them with the new release of the broadcaster so we wont have these issues anymore. The new broadcaster is expected to be released early next month so continue to send bug reports when you cannot connect. The canned response is the team confirming that they have received your report so dont take them to personally.
In the meantime, Liz says the problems seem to be intermittent (which is my experience as well) so continue to try and use the broadcaster from time to time but when it doesnt work you should still be able to stream using the encoder so switch to the FMLE when the broadcaster fails you. Liz assures me that our placements will not suffer for using FMLE so long as we use it with the new 720 settings.
I hope that helps out anyone else who is having these issues. It does make me feel better that they acknowledged that there are issues because that mean they are working to fix it. So far I have been using FMLE and I dont like it as I still get lagging and some pixelation but I have been making money with it and that is what matters! Keeping fingers crossed that the new broadcaster will be released soon!
imelly21
03-22-2016, 11:17 AM
thank you, DeepT.
thats comforting to hear :)