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janeuk
12-24-2017, 06:37 AM
I can start the process again for you, just let me know :)

Hi Dan, I already emailed both yourself and the FCP customer support team, forwarding the payment notification and including a screen shot of my bank account statement = sent this on the 22nd. < No reply from either yourself or cust services people. Super frustrating as I've used FCP 5 times as a payment processor and have had to chase the payment FOUR out of those five times, with it taking anothing from 2 weeks to one month to find the missing payment. Each time there is a load of phaff where I have to send a statement/call my bank... each time it has been a mysterious 'admin error' on the part of FCP.

danep
12-24-2017, 06:53 AM
Hi Dan, I already emailed both yourself and the FCP customer support team, forwarding the payment notification and including a screen shot of my bank account statement = sent this on the 22nd. < No reply from either yourself or cust services people. Super frustrating as I've used FCP 5 times as a payment processor and have had to chase the payment FOUR out of those five times, with it taking anothing from 2 weeks to one month to find the missing payment. Each time there is a load of phaff where I have to send a statement/call my bank... each time it has been a mysterious 'admin error' on the part of FCP.

We're on it.

janeuk
12-24-2017, 07:03 AM
^^^ Thanks, totally depressing to be doing this again. After they got it right the fourth time, I thought all of this might be over.

danep
12-25-2017, 01:22 AM
Hi, I wish to share a small update. I will be away from the 27th till January the 2nd, however if anything urgent (everything is in a way) comes up, I will do my best to reply by e-mail once I'm back and defrosted from the harsh Belgian winter.
Have yourselves a wicked, fun, and productive holiday :)

imelly21
12-26-2017, 10:24 AM
Since Dan is away soon he might not reply. Does anyone know how to stop the immediate load feature ? I do not have the need for immediate funds and I prefer to wait the 3 days or whatever to save the $3 immediate load fee.
thanks

danep
12-26-2017, 10:38 AM
Dan is still here :) It depends on the streaming platform. Some only have one immediate speed and fee. You should be able to see the available options under the “Activity” tab. Let me know if it helps :)

imelly21
12-26-2017, 12:12 PM
This is all I see at Activity Tab.

danep
12-26-2017, 12:29 PM
What happens when you click “Funding Sources” please?

imelly21
12-26-2017, 12:42 PM
What happens when you click “Funding Sources” please?

I found what you were going to point out;))... To the right of the company thats funding me, there is a " >" sign. I clicked it and the option to choose to wait for funds was there!!..
Thank you,Dan!
Wishing you a great vacation!

danep
12-26-2017, 12:57 PM
What’s a vacation anyway? I love our people here

janeuk
12-26-2017, 02:07 PM
Hi Dan, bummer about the vacation. FCP just sent me the same old standard reply telling me to contact my bank to trace the missing payment. ...same as the last 3 times. Ugh. I don't get why there is no continuity > cos that might help resolve the issue faster < or even stop them making the same mistake over and over.

amri68
01-02-2018, 05:34 PM
it been over 2 weeks never got my problem sloved with first choice after emails and private messages...dissapointing

danep
01-03-2018, 06:46 AM
Hi there, check my reply to your PM please.

amri68
01-03-2018, 07:03 AM
Hi there, check my reply to your PM please. ok did

DancesWithSloths
01-07-2018, 08:34 AM
A question about FCP cards. Inside Adultwork interface, I see the following: "If you don't have a Firstchoice Pay account, click to apply for one in *GBP* or USD. A Payee ID will be assigned to you and credit card sent out by post."

Is this right - is there such a thing as a FCP card in GBP? If it's in GBP, can companies that pay in USD still send payments to it, or would I need a different card? At what stage does the $=£ currency exchange happen in that case - is it during the site=> card transfer, or with a button click in my FCP account, or as I take the funds out of the ATM?

(My specific use case is that I get paid by Boleyn Models in $, and by Adultwork in £, usually directly to my bank, but I'm exploring card options for backup.)

danep
01-07-2018, 08:50 AM
A question about FCP cards. Inside Adultwork interface, I see the following: "If you don't have a Firstchoice Pay account, click to apply for one in *GBP* or USD. A Payee ID will be assigned to you and credit card sent out by post."

Is this right - is there such a thing as a FCP card in GBP? If it's in GBP, can companies that pay in USD still send payments to it, or would I need a different card? At what stage does the $=£ currency exchange happen in that case - is it during the site=> card transfer, or with a button click in my FCP account, or as I take the funds out of the ATM?

(My specific use case is that I get paid by Boleyn Models in $, and by Adultwork in £, usually directly to my bank, but I'm exploring card options for backup.)

Hi, I'm back from the cold.

Adultwork is a unique website because they can generate the payments in GBP, and we have the option for a special currency card, which some models in the UK prefer to use.
It should not effect any activity you have with Katy and her awesome people.
Let me know if it helps please :)

DancesWithSloths
01-07-2018, 01:22 PM
Hi, I'm back from the cold.

Adultwork is a unique website because they can generate the payments in GBP, and we have the option for a special currency card, which some models in the UK prefer to use.
It should not effect any activity you have with Katy and her awesome people.
Let me know if it helps please :)

That's really helpful, thanks, Dan. :)

LolaLu
01-08-2018, 02:19 AM
Hi, can someone tell me where I can find my pin number for withdrawals please?

Thanks

danep
01-08-2018, 02:22 AM
Hi, can someone tell me where I can find my pin number for withdrawals please?

Thanks

Hi there, I don't like answering a question with a question however, are we talking about creating the first PIN code, hence activating the card, or resetting the PIN code after forgetting it? These are two different actions, that's why I'm asking.
Please let me know.

LolaLu
01-08-2018, 12:25 PM
Thanks. The card has been activated but I don't think I've ever created a pin number.

Also, I hear that TTM have stopped payouts via FCP is this sometging thats going to go the same way as Paxum?

Thanks

danep
01-08-2018, 10:32 PM
Hi again. The best way to reset the PIN code is to login and on board a live chat support session. After a quick verification of details, you’ll receive a link via email. The reason it has to be over a chat (or phone) is because the link expires after 30 minuets.
As for Talktome.com, I’m not in a position of any insight to their business decisions. I hope this post is helpful.

beauvoir
01-09-2018, 03:23 AM
Hey

Obviously my payoneer card doesnt work. None of my log in details that I've had with payoneer are working, so I have money in my account that I can't access. When I email to reset password they say that my email isn't on their register, but I have emails in my inbox to that address so I don't know wat to do. I'm happy to set up a new account, but I don't want to lose my money. I can't even see how much I have left in my account as I can't log in. What should I do?

danep
01-09-2018, 03:51 AM
You are always welcome to contact me, we’ll do some detective work, and hopefully get the details sorted out in a timely manner.

danep
01-11-2018, 09:40 AM
Hi everyone, looks like I'm late to the party again. I've heard some chatter about Skyprivate related payment issues, can anyone loop me in?
Thanks!

danep
01-18-2018, 07:23 AM
Hi, I have a small update for the model community in the UK.
We sent mass e-mail messages today with a link to update the IBAN or a Swift code. These are only relevant for the bank transfer payments, and it's meant for improving the service.
What does it mean exactly?
-The email you received is genuine and not a phishing attempt.
-Every bank in the UK, including online banks can provide this detail very quickly.
-It has no effect on prepaid card payments. For example, if you are located in the UK, and you are receiving bank transfers from one website and your card is related to another, it does not effect any payouts on the card.
-If anyone has any questions or concerns, you know where to find me.

Horny
01-19-2018, 04:13 AM
My stupid bank decided to reject a payment nearly a month ago. First choice don't seem to have it neither do the bank and no one is sorting it out its driving me mad. Anyone have any experience as to how long payments can 'float' around for?

danep
01-19-2018, 05:13 AM
My stupid bank decided to reject a payment nearly a month ago. First choice don't seem to have it neither do the bank and no one is sorting it out its driving me mad. Anyone have any experience as to how long payments can 'float' around for?

Hi, I take such cases very seriously. Contact me when you can please.

Horny
01-19-2018, 05:20 AM
Done thanks

Horny
01-19-2018, 10:11 AM
Hi, I take such cases very seriously. Contact me when you can please.

I have sent several messages to yourself and First Choice all they say is they are looking into it. This has been lost since the 29th December and its very frustrating.

danep
01-21-2018, 04:10 AM
Hi, this grievance is totally understood on my end. As a rule of thumb, a payment is never lost. We can experience an unnerving waiting time when it's failed or delayed though, and even that cannot stretch for too long without a proper explanation. We both depend on updates from banks, and we both depend on business days activities of multiple entities, however a payment is never simply lost.
I really appreciate you looping me in, and I look forward to have this resolved for you.

Horny
01-22-2018, 02:01 AM
Hi, this grievance is totally understood on my end. As a rule of thumb, a payment is never lost. We can experience an unnerving waiting time when it's failed or delayed though, and even that cannot stretch for too long without a proper explanation. We both depend on updates from banks, and we both depend on business days activities of multiple entities, however a payment is never simply lost.
I really appreciate you looping me in, and I look forward to have this resolved for you.

Thank you I have still heard nothing its driving me bonkers. Lets hope it appears this week.

Horny
01-23-2018, 01:44 AM
Hi, this grievance is totally understood on my end. As a rule of thumb, a payment is never lost. We can experience an unnerving waiting time when it's failed or delayed though, and even that cannot stretch for too long without a proper explanation. We both depend on updates from banks, and we both depend on business days activities of multiple entities, however a payment is never simply lost.
I really appreciate you looping me in, and I look forward to have this resolved for you.

I have been to my bank yesterday they returned this money to First Choice three weeks ago. I have had no update in four days from First Choice or replies to my emails. I need someone to find this money and sort this out today.

Horny
01-24-2018, 02:18 AM
I have been to my bank yesterday they returned this money to First Choice three weeks ago. I have had no update in four days from First Choice or replies to my emails. I need someone to find this money and sort this out today.

Still no one ever replies to me despite emails and chasing this endlessly. I need my money its been month nearly?

danep
02-01-2018, 02:20 AM
Hi everyone, I have a modest announcement.
The brand Firstchoice Pay is one year old today. I wish to thank the members in here for helping me through this year's ups and downs.
Dan.

CatBBW
02-04-2018, 12:23 PM
Received an email (and then a reminder) that I needed to update my account with IBAN and SWIFT codes if I wanted to continue using the service. I NEVER click links or buttons in emails such as this, I go through the actual site itself...however. There's nowhere on the site in my account to put this info. Please can someone tell me where it is?

Also - why is this needed? I received a payment through it with no problem at all.

danep
02-04-2018, 01:00 PM
Received an email (and then a reminder) that I needed to update my account with IBAN and SWIFT codes if I wanted to continue using the service. I NEVER click links or buttons in emails such as this, I go through the actual site itself...however. There's nowhere on the site in my account to put this info. Please can someone tell me where it is?

Also - why is this needed? I received a payment through it with no problem at all.
Hi, the mail is not spam:)
Your full banking details will not appear on our user interface. You should be able to view the IBAN and SWIFT in a standard U.K. bank statement. Let me know if it helps.

CatBBW
02-04-2018, 03:44 PM
Hi, the mail is not spam:)
Your full banking details will not appear on our user interface. You should be able to view the IBAN and SWIFT in a standard U.K. bank statement. Let me know if it helps.

Hi Dan, thanks :) My concern is that there's nowhere to input it on the site itself - not necessarily to appear or be viewed, just an input form on the site that you log into.

danep
02-05-2018, 01:43 AM
Hi again, when you open the automated e-mail, it has a Java re-direction button to manually type in your IBAN and Swift.
If for some reason the link doesn't function (404 etc) please let me know. in addition, I'd recommend using a PC or a laptop, and not a smartphone for this action (Opera and Safari may not be compatible).
The Firstchoice Pay user interface will only show the last 4 digits of your bank account.
I hope I managed to explain this.

LittlePumpkin
02-05-2018, 04:16 PM
Hey Dann I have emailed you about this ! I've just made a payoneer account is just all for nothing ? Do i have to make a firstchoicepay account and ask for a card ???

danep
02-06-2018, 01:16 AM
Hey Dann I have emailed you about this ! I've just made a payoneer account is just all for nothing ? Do i have to make a firstchoicepay account and ask for a card ???
Hi there :)
Check my reply to your e-mail when you can please.
Sincèrement,
Dan.

amri68
02-09-2018, 04:49 PM
hi
I finally retrive my email adresses which I signed up with first choice and now I am trying to change my password and it lock me out 30 mins and I need that money soon..plz help

danep
02-15-2018, 02:08 AM
Hi everyone, I am about to go in and out of airports for a few days because I'm traveling to a trade show in Colombia.
That being said, my response time here and on e-mail might be slowed down a little next week.
Let me know if anything urgent comes up in the next day or so.


Dan.

h0ttie
02-15-2018, 09:00 AM
i havent been able to log in all morning, says technical issues

edit : the app is working fine, just not the website

emma383
02-15-2018, 09:26 AM
Looks like danep's trip shut down my login system (jk) as well. Hope they fix it.

danep
02-16-2018, 06:22 PM
Hi, I'm not away yet. It should be fixed by now. Keep me posted please.

danep
02-25-2018, 02:17 AM
Hi People (Hola Gente!),
I got back in today, so feel free to approach with any inquiries, insights etc.
Dan.

danep
03-01-2018, 06:13 AM
Hi everyone, there's a slight delay with card payments today, March 1st 2018. The teams are already on this to resolve it ASAP.
There's a good chance that by the time you read this in your time zone, the hiccup will already be over :)
Dan.

SylvySinclair
03-03-2018, 03:58 PM
Dan, I contacted you several times on Skype but no response. Can u pls hey back to me? Ty

Snowy0Star
03-03-2018, 09:22 PM
Hi I have an unusual situation. I'm from San Diego currently living in Mexico all the bills are in my landlord's name and I didn't sign anything to get my place. Before I left I lost my card and didn't bother to get a new one before I moved because I really busy with moving and everything else going on. I tried to get a new card mailed to my friend's place that I'm using as my USA mailing address but I was unable to get anyone from customer service to send me one. Is there anything you can do to help or would it be easier for me to just make a new account?

foxirox
03-04-2018, 08:59 PM
FFS - I wish I had seen this thread earlier. I have had an absolute nightmare of a time with this company. All they have done for the past year is try their hardest to get me to use their card. I have spoken in depth with their representatives online, daily pay providers and Mark from CMD, whom have all reassured me a bank transfer was still an option for me. FirstChoice STILL told me my only option was this card.

Now, I have almost $5000 waiting from First Choice to be paid into my bank account. I signed up before their god damn awful credit card with horrendous fees. It's still 'in process' with my bank. I don't think I entered the IBAN/ Swift Information when I signed up last year with Payoneer. I have received plenty of payments via Payoneer/First Choice straight into my bank (normally 4-5days) in the past.

Dan - I know you said you were looking into this for me, but I've heard nothing and I'm getting concerned.