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PhatGirlDynomite!!!
10-06-2022, 11:58 AM
Thanks but we haven't really been slammed, the volume from Boleyn hasn't affected us at all and our SLA's have been steady, Id like to investigate so I can check if there is a mis-connection somewhere or if we are not receiving inquiries correctly, your information will help us and would be appreciated.

Especially for US users account approvals should take 1 business day.

Hi there! Thanks for joining the conversation. I don't want to parse words too much, but I too had to wait over a week before my account was verified. It was only just completed today at around noon EST. Another bit of feedback that I'd like to share with you is regards to confirmation emails. When I signed up nothing was sent to confirm that I had even made an attempt to sign up. I checked all of my folders and nothing was there. You may need to contact your IT department to ensure everything is working correctly.

CosmoPayment
10-06-2022, 12:02 PM
Hi there! Thanks for joining the conversation. I don't want to parse words too much, but I too had to wait over a week before my account was verified. It was only just completed today at around noon EST. Another bit of feedback that I'd like to share with you is regards to confirmation emails. When I signed up nothing was sent to confirm that I had even made an attempt to sign up. I checked all of my folders and nothing was there. You may need to contact your IT department to ensure everything is working correctly.

Hi thanks for that, can you PM me your email or SAN so I can take a look at what caused the delay?

As for confirmation email, it comes in the form of a pop up once you submit the application. We then send an email when the application is approved.

passionflower
10-30-2022, 10:45 AM
It looks like the virtual Mastercard isn't working for online payments. Is that still the case? And when I tried to use it to send money with Paypal it was detected as Canadian. I didn't even try to use it because the conversion rate was so bad. So exactly what CAN I do in the USA with the virtual card?

CosmoPayment
10-30-2022, 11:14 AM
It looks like the virtual Mastercard isn't working for online payments. Is that still the case? And when I tried to use it to send money with Paypal it was detected as Canadian. I didn't even try to use it because the conversion rate was so bad. So exactly what CAN I do in the USA with the virtual card?

Hello, the MasterCard does indeed work for online payments, you can use it to make purchases anywhere MasterCard is accepted, except for money transfer websites and crypto. It can be used for shopping. You can email us at [email protected] and we can provide the reason for each transactions error. Additionally you have the option to transfer directly to your local bank.

passionflower
10-30-2022, 12:53 PM
Thanks, I've emailed.