I mean come on ...is a customer service email too much to ask????
How about a lil feedback ....something?
you have a twitter but dont want to use it for support ...come on ...Help yourself make money...!!!!
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I mean come on ...is a customer service email too much to ask????
How about a lil feedback ....something?
you have a twitter but dont want to use it for support ...come on ...Help yourself make money...!!!!
While its by no means perfect you can contact them with this guide nearly as quickly as sending an email
They may use the single contact line to keep all communication in one place so admins dont step on eachothers feet.
Their email address is only used when they are requesting things, like additional documents.
They never reply to their emails on that sneaky email address, even when its important, TBH. That's why a lot of people don't like that site. I think you should type the problem on SW and someone here should be able to help you with it.
Thanks Jenny....and @GR its the approval process they approved my verification photo... but not my ID...and the upload is there but it says your older upload will be erased if you upload another...... Its making me wonder IF i should be uploading another ...or wait more time... but the verification photo was "greened" why isnt the ID? (Head Desk).
I need a back-up because SM is dropping in the toilet!
This exact thing is happening to me too. No one responded to my emails either. They accepted my photo, but they're not even saying anything about the ID. I'm going to be hauling my ass to the club pretty soon if I can't get this worked out!
Yeah, Adultwork's verification process for us in the United States is kind of hard to deal with/ :(
I have waited 10 days to get my id and pictures approved still no email nothing. 72 hours should be a maximum waiting time its kinda making me wonder if i should work with this site. with customer service almost none existent :( :( :(
Im waiting too, have had my i.d declined now 3 times, hopefully after uploading again lastnight it will be accepted. Ive been waiting a couple wks too. Then they asked me to upload a photo of me holding the piece of paper in one hand and I.D in the other and everything including my face has to be clear.....not an easy task! lol The process is a lil much, have never had hard time like this anywhere else.
Anytime I have an issue with AW I contact PrincessJenny on here (in a thread and/or in a pm), and I send a message to her actual e-mail address. She's usually able to answer the questions that I have, and she gets back to me as soon as she can. Jenny's customer service is one of the best things about AW.
I have seen alot of posts referring to PrincessJenny and what a big help she is :) Who is she, does she work for Adult work ? Iv seen that she helps people get their money faster and helps with difficulties but im unsure of her relationship with AW. It doesn't make sense to me. Why doesn't AW just pay people faster direct from adult work? why do you have to go through a third party? Why don't they have real customer service and so on ....
If my post seems rude im not trying to be im just curious :)
I just use the help section, and when it's no help I send an email through the help feedback system. They have always gotten back within the day.
Im not employed by Adultwork (or the other sites) but I run the dailypay service on the three big sites and work with them to improve overall service. AW dont pay people fast because they make more money by holding the funds longer and it brings done their costs quite abit, its not cheap paying hundreds of people everyday :) + the work hours to get it done is alot.
They do have a customer service, probably the best out of all cam sites, 24hours max wait on a response back. I always find most issues are from the performers not doing what is requested (especially on SM with verification).
If they dont reply its normally because your query is already answered in the help articles.
I waited 3 weeks before I finally got a response regarding my ID....they said my ID doesn't look like me so I need to go through a different verification process (holding a piece of paper with my account number written on it).
I also emailed my ID to bos[email protected] which helped speed up the response time.
I like adultwork as a side site, but their support is worse then streamate support! Thank god for princess jenny I dont think I ever would've gotten anywhere on that site without her help
Yea a PURE Studio....like I'd ever be that dumb :spam: :loco: :smellie_l
Im waiting to get approved as well. No response =/ hoping to get approved asap so I can sign up for dailypay with pj ;-)
But PJ thats a black girl in the Midwest (Assuming USA)....either she was played or she is trying to get sign-ups.
Yeah... Westerners shouldn't be required to do that. 3% is much less than I thought they'd take but that's still money, better save that for a service with actual value (e.g. DP)
Sorry to ask a stupid question but what is the usual time for approval through AW? Was hoping to gt approved through them and PJ by this week but no response =/
It took a little bit. . I would say it probably took me two weeks, maybe?
Damn 2 weeks okay... Lol its only been a week and a half...imma keep waiting
I can double check if StaciJewels is with that studio (Send me your AW username Staci) but she mentions emailing them only, whether they did anything is another thing. I wouldnt think her account would be getting charged the extra 3%. If it is im sure we could get the fee taken away.