Streamate and The Stupid Encoder
So I usually don't post a thread with my random glitch issues on CC but I am desperate for help! So I apologize ahead of time =p
Ok well I have been streaming fine on SM for over a year and just recently am having terrible issues streaming. I use the encoder and every time I log in the encoder there is a terrible lag. And by terrible I mean like a 15 second delay. I have tried everything I can think of. I messaged SM multiple times with my issue and I keep getting a message that they will research it and get back to me on the issue. I haven't heard back from them yet and when I send them a reminder email they tell me the same thing.
I so far have uninstalled and reinstalled the encoder multiple times and tried both 3.1 and 3.2 just in case. I triple checked the settings and even sent a screenshot per request of SM so they could make sure my settings were ok. I have a brand new router and modem and tried connecting my laptop to the modem directly to get a faster speed. Still no luck. With a speed test my download speed it 50 Mbps and upload 15 Mbps with 12 ping (whatever that means lol). I also tried using my computer and both laptops and have the exact same issue which is what I found the most odd. I have taken a week off and am started to get upset because I know my placement is dropping from time off and all my log in and outs. If anyone has any suggestions at all they are greatly appreciated. I am at my wits end. I don't want to have to leave SM for another site but I may have to if this issue can not get resolved soon.
Thanks for listening to me complain and have an angry rant ladies
Xoxoxoxo
Re: Streamate and The Stupid Encoder
Yeah, I never did like SM's encoder.
Re: Streamate and The Stupid Encoder
I don't know what to tell you but that I sympathize with your frustration. I hope things will get sort out soon. In the mean time, with your great internet speed, can you cam in HD without using encoder? Not all girls use encoder and they still do just fine.
Re: Streamate and The Stupid Encoder
i know how frustrating it can be i just recently stopped using encoder all together. I used the encoder from the very beginning and then one day it was just crap.I had my labtop checked professionally thankfully they didnt charge me when they couldnt find anything wrong but my encoder was so LAGGY! i just stopped using the encoder all together and i havent had any problems since. honestly i dont really know if there is much a quatlity diff from my hd video to encoder version and its nice to not have to keep copy and pasting the live feed address in encoder all the time i can just hit the start show button. and i dont have to play with my windows and resize them. you could just try going without encoder for awhile and you might see it really made no diff :D
Re: Streamate and The Stupid Encoder
few thoughts..
its got to be something with the new router /modem.. can u ask someone if they are set correctly?
also make sure there is no firewall.
cookies from SM accepted, and clean ur cookies for the browsers ur using to navigate the internet...
and how much RAM does ur pc/laptop have?
how many other programs do u have on, while trying to broadcast on sm?
u probally know this, but just in case...
CRT + ALT+ DELEte to start the Task manager, then click on Performance how see how much if your CPU is being used ....
if its close to 100 %, you dont have enough RAM and thats a major issue...
oh and also... before YOu start to broadcast, open your cam with its own software and see if the settings are at 640 x 480.
Re: Streamate and The Stupid Encoder
Thanks for the feedback ladies =) I tried streaming HD without encoder last night and still had the same lag which makes me even more confused. I tried using Xpeeps yesterday and had absolutely no issues. Also uploaded some clips on C4S an ELM at normal speeds. The only place I've had an issue is SM and apparently its even without the encoder. I thought it might be the new modem or router but why would everything else still work? And why did just SM stop working out of literally no where? I emailed them again last night with my findings and am hoping to hear from them but they haven't emailed me in back 2-3 days. The only other thing I can think of is to call Adobe but if I am having the issue even without the encoder I can't imagine there is much they an do to help.
Again thank you so so much for you input ladies and hope your having a kick ass week! xoxoxoxox
Re: Streamate and The Stupid Encoder
P.S. Does anyone know of a rep at SM that is very helpful or easy to contact? Not having much luck getting a response from support