I was using my encoder today and my HD icon wasn't showing up, even after being on for over half an hour. Does anyone know how to fix this?
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I was using my encoder today and my HD icon wasn't showing up, even after being on for over half an hour. Does anyone know how to fix this?
If your bitrate is 100 or less then HD won't show up. If it's over 100 then it's just another of SM's many technical fuckups they got going on right now.
Yeah, it's probably SM. I got a new computer but I don't think that's to blame. It's working fine when I stream, but the site isn't showing my as having HD. My bit rate is set at 800 and i see if fluctuating around 650-700ish while I'm streaming.
Unfortunately, it's fucking with my money. I had a lot of people in my room yesterday, but today it was hardly anybody. If it weren't for regulars, I would've done horrible today.
I had the exact same problem. Upon messaging SM, they said this in response:
I think lowering the bit/frame helped me or lowering the quality settings. I changed some of the stuff after they sent me this and I was back in HD.Quote:
Are you using wifi when streaming? If so, please connect your internet cable to your computer. Are you trying to trying to stream using the HD encoder? You can try lowering your bit/frame rate to 600/29.97. If you're not streaming in HD, you may try lowering your quality settings? this is located in the drop down menu, located on the upper left hand corner of the performance page, above your chat window.
Also, make sure that you have the latest version of flash.
If this does not help, run a speed test and let us know what the upload speed is: http://www.speakeasy.net/speedtest/
If you are using the encoder, disable the user alerts to see if it helps. If not, send us screen shots of your encoding log and encoder settings.
The ‘Sample Rate’ MUST be changed to 44100 for your audio to continue working properly, anything below 44100 when this upgrade is complete will sort you to the back of the site as your audio will no longer be supported. IF you have noticed that your video is jerky or stuttering with the new settings, and you are unable to upgrade your Internet package to increase your upload speed, please change Auto Adjust (Right side of Encoder) to ‘Degrade Quality’. This will offer the smoothest speed possible for your upload speed. However, the solution that will give you the best results and placement is to increase your upload speed to support the new settings.
Streamate Performer Support
[email protected]
Unfortunately though, I still had issues after that - it just seemed to swap old issues for new ones.
GOLD shows have been an absolute nightmare for myself and many other girls I've perved on recently. Private shows have been okay, but GOLD shows... oh. my. fucking. god. Goal freezing, (and Chrome repeatedly crashing on me when that happens), the whole thing freezing up when I get shitload of tips towards the last few seconds and not knowing WTF is going on (whether I'm IN the gold show or not! Guys getting confused) and then just RAGE QUITTING EVERYTHING after having just successfully met my goal but not being able to perform the show because of all this shit. Actually makes my blood boil just thinking about it.
if you're set to 800 and you're only getting 650-700, are you sure your internet is fast enough? that sounds like an internet problem to me...and that will definitely cause it to drop. if you lower your settings to 650 that may help...i still get a steady hd icon when set to 10 fps & 650 bitrate.
I lowered my audio sample rate to 22050 hz instead of the 44100 and I got the HD icon. I'm hoping it won't make my audio bad though. I'll try messing around with the bit and frame and see if that helps.
ETA-My placement without the HD icon: 4th row in one of my niches and 4th page on the main page. My placement with the HD icon- 1st row in one of my niches and 2nd page on the main page.
It likely is an internet problem actually. I just wish I'd have known that it was possible to still use the encoder and stream in HD with the encoder settings tweaked. I had the impression from SM that changing it to ANYTHING other than their way would mean no HD and sorted to the back of the pile. Would have saved me hours of crashing, freezing, NOT-money-making frustration, missed shows, and general pain-in-the-assery.
I dropped my bit rate to 650kbps and left everything else like SM tells you to. That worked. Hopefully it will continue to.
I never stream at any of the recommended settings that SM put forward last month and the only thing that causes me to lose HD placement is if I drop my bitrate to 100. All the other stuff - framerate, keyframe frequency, window size - none of it has ever made a difference for me. (This doesn't include audio settings. Since they said our audio wouldn't come through at all I haven't messed around with those)
Let's see... my internet upload speed is 4mbps, great new mac i5, good wi-fi modem, i followed the exact setting SM recommened for the encoder and my HD icon is always up!
I had this problem a while back before they made the new changes, and I went back and forth with support trying to figure it out. Eventually it just worked its self out, which is proof to me that it was not on my end. I had the same settings as always, nothing had changed on my end at all, then one day no HD icon no matter what I was doing. Then 3 days later - yes it went on for THREE DAYS - then it just fixed its self.
My income and placement definitely took at hit, but eventually I was able to recoup the losses. Good luck! If you haven't done anything different than usual, I would suggest just waiting it out, which totally sucks. :(
I was having an issue with my HD showing up for a while, and finally got around to e-mailing support about it, and they were actually awesome.
Check your output size!! For some reason, although I have my profile saved for the encoder, when I started the encoder, my settings for output size changed....now I just double check them before I log in, and I haven't had that problem again.