How should I phrase this email to a customer?
So i sell dirty panties over craigslist - i have this one customer - he's been a sort of repeat client, which is why i'm thinking this through. but not one of my best - in a year, i've seen him 4 times. the thing is, he likes to chit chat over email daily/weekly... i have so far sent him quick emails, fantasies, oh i love talking to you, stuff like that... but after our last meeting - which took A LOT of time to coordinate - i'm left a little sour. he wasn't happy with the panties, said they weren't wet enough... when i offered him a discount for the next pair, he said he wasn't sure what he was going to do. i read that as ok, you're either not going to buy from me again or wait like 6 months before you do. but he wants to continue the daily chit chat.
Firstly, is this a customer worth handling with kid gloves? I have other repeat customers who a) don't require any chat over email and b) others who do, but pay for my time.
I want to say something like:
Hey [name],
I like our daily chats, but I'm finding that I have less and less time with school! Also, while I like chatting, I do want to be compensated for my time - for example, I have another customer who likes a couple of emails per week talking about fantasies, sharing links, etc. but meets me twice a month. I'm happy to keep talking, but we would need to meet somewhat more frequently in order to keep up the emails...
I hope this doesn't offend you; it's just that I'm low on time, and what free time I do have, I'd prefer to be working on selling panties...
xo
my name
That's bound to make him no longer want to buy from me right? But I feel like no matter what I say, he's not going to want to buy from me again!
Any advise?
Re: How should I phrase this email to a customer?
"Hey, I wanted to write to you really quick to let you know a little bit about what is going on in my life and with our thing we have going on. Due to my hectic school schedule and having very limited time to do much of anything else, I am going to have to cut back on my social life. But I wanted to let you know that I will still be checking my email periodically because I still plan on having 'new dirty' panties for anyone who wants to purchase them :). Oh, and I am also doing this new paid pen pal type thing. Let me know if you want in on it, and I will put you down on my list. That way, we can still share our fantasies and have awesome conversations!"
I know the last part can come across as a little sarcastic or funny, but that is exactly what I would say if I had to do that :)
Re: How should I phrase this email to a customer?
That is SO perfect! Thank you!! :)
Re: How should I phrase this email to a customer?
I totally agree with what Julianapleases said, that sounds like a perfect template. But I just wanted to respond to what you said about whatever you sent him he wouldn't want to buy from you anymore. I had a very similar situation.
This guy liked buying dirty underwear occasionally, but he'd also buy me stuff off my wishlist from time-to-time as well. Which was great! But he'd email me at least 5 times a day asking me how I was, "catching up" blah blah. How can we be "catching up" when you email me every day! There's nothing to catch up on, since you last emailed me I have literally gone to bed and woken up!
So I sent him an email kind of similar to your template, but I was a bit more blunt. It was quite a long email but the essential message of it was "I spend a lot of time emailing you when I could be spending that time on cam or talking to other customers, and I feel like I can't really keep doing this for free. If you want to carry on emailing, we can work out a subscription price for a certain amount of emails each week if you like? If not, I can only email you occasionally for a catch-up like I do with my other regulars."
I was convinced he was going to send something back that was either really hurt or really rude and call me a bitch or something and I was positive he would never buy anything from me again. But he sent a really nice email back saying something along the lines of "Oh God, i'm so sorry, I didn't realise I was taking up so much of your time. I value the service you provide very much and I would never want to undermine that by timewasting or freeloading. Thanks so much for being honest and i'll just email you occasionally from now on!"
And from then on, he only emailed me when he wanted to buy something (which was still like 2-3 times a month so I didn't lose any business from him, in fact, if anything, he started buying more after that!). So maybe he will never buy from you again, or maybe like my customer, he'll be a complete sweetheart and become an even better customer! You don't know 'til you try. Good luck, I really hope it works out!