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Re: STREAMATE - Venting, Complaining, Discussing site issues
Quote:
Originally Posted by
Sam38g
using smbroadcaster. whether they are on or off, my video feed is pixelated.
Just video taped me rebooting & jumping through all their hoops for the 3rd time. Puts one in such a lovely mood to cam, I am irate. I can cam without encoder or broadcaster & great hurt my placement.
Being punished for this over & over again. Camming is NOT that difficult. How much money do they lose cause girls just might say fuck it & cam on a different network. Not really given a choice am I.
Maybe sometime next week my report to support will be emailed back to me.... how lovely.
Exactly!
Last night I began 50 minutes of camming from 12:30am-1:20am ET using the encoder 720p max settings.
On a lark, before starting, I did a Speedtest using Seattle. Everything was fine.
Cleared FF cookies & rebooted it so the browser was fresh & clean.
Within the first 3 minutes, my stream was dropped. (If this happens again, contact support. Yeh, right =p
Took a screen shot of the encoder log, so if I need to report it, support has something to look at.
Signed back on. Whew! It took. Hoping it was just a flukey start to the night.
Worked for 50 minutes, lots of people in my room taking me private; guys saying they're waking up (Europe), guys going to bed in USA.
65% in private, so I was busy..... I'm into stats for measuring my effectiveness
Returned, signed back in, within 5 minutes my stream is lost AGAIN. This NEVER happens, ever!
Took 30 minutes to screen shot this occurrence of the encoder log (with error message still showing, for full documentation)
. both encoders logs, from seconds after signal was lost
. encoder current 720p settings
. new Speedtest.net/SEA (results the same as before I began streaming: 89ping32down6up
. cut/paste my computer info (win7, i7, 3.47gh, blah, blah..... from the Streamate Models 'contact us' page. Angry aside.... After repeatedly suggesting they add an image uploader to the Model Support contact page, they still haven't done so! Grrrrrr.....!
That took me 30 minutes to document. By the time I did it was past 2am and I was too pooped & out of my "perky hospitality zone" to cam.
Attempting to be efficient, so they can look at my email and begin diagnosing IMMEDIATELY, I gave support EVERY piece of documentation they ever ask for in their 1st reply emails (but they never read the 1st email that already HAS all that information IN IT!)
I haven't yet checked, but if there IS already a reply within 9 hours, my guess is it will be:
"Why aren't you using the new Broadcaster?" (seriously, that was the sole reply I received after a long explanation of an encoder issue!)
or
"Please reply with Speedtest results using Seattle, a copy of your........" all the shit I already sent in the original email, with photos of them attached!!!!!
And they penalize my placement for not working enough hours!!!!!
Well I had expected to be on until 3am, but not being able to stream has kept me from doing so.
50 minutes of work, 30 minutes of documenting a single problem for "Support"
These computer issues caused SM &me to loose out on another 75 minutes of active camming. At $70 an hour, that's $105 or more I lost.
This is a venting thread, so I've given both barrels!
PS: For pure entertainment, today (25th) is the last day of Mercury in retrograde, which is suppose to effect every form of communication, especially computers, phone & data. Won't it be nice if tomorrow we're back to only 'normal' fucked-up on the site =)
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Quote:
Originally Posted by
JoyKitten
Exactly!
Last night I began 50 minutes of camming from 12:30am-1:20am ET using the encoder 720p max settings.
On a lark, before starting, I did a Speedtest using Seattle. Everything was fine.
Cleared FF cookies & rebooted it so the browser was fresh & clean.
Within the first 3 minutes, my stream was dropped. (If this happens again, contact support. Yeh, right =p
Took a screen shot of the encoder log, so if I need to report it, support has something to look at.
Signed back on. Whew! It took. Hoping it was just a flukey start to the night.
Worked for 50 minutes, lots of people in my room taking me private; guys saying they're waking up (Europe), guys going to bed in USA.
65% in private, so I was busy..... I'm into stats for measuring my effectiveness
Returned, signed back in, within 5 minutes my stream is lost AGAIN. This NEVER happens, ever!
Took 30 minutes to screen shot this occurrence of the encoder log (with error message still showing, for full documentation)
. both encoders logs, from seconds after signal was lost
. encoder current 720p settings
. new Speedtest.net/SEA (results the same as before I began streaming: 89ping32down6up
. cut/paste my computer info (win7, i7, 3.47gh, blah, blah..... from the Streamate Models 'contact us' page. Angry aside.... After repeatedly suggesting they add an image uploader to the Model Support contact page, they still haven't done so! Grrrrrr.....!
That took me 30 minutes to document. By the time I did it was past 2am and I was too pooped & out of my "perky hospitality zone" to cam.
Attempting to be efficient, so they can look at my email and begin diagnosing IMMEDIATELY, I gave support EVERY piece of documentation they ever ask for in their 1st reply emails (but they never read the 1st email that already HAS all that information IN IT!)
I haven't yet checked, but if there IS already a reply within 9 hours, my guess is it will be:
"Why aren't you using the new Broadcaster?" (seriously, that was the sole reply I received after a long explanation of an encoder issue!)
or
"Please reply with Speedtest results using Seattle, a copy of your........" all the shit I already sent in the original email, with photos of them attached!!!!!
And they penalize my placement for not working enough hours!!!!!
Well I had expected to be on until 3am, but not being able to stream has kept me from doing so.
50 minutes of work, 30 minutes of documenting a single problem for "Support"
These computer issues caused US to loose out on another 75 minutes of active camming. At $70 an hour, that's $105 or more I lost.
This is a venting thread, so I've given both barrels!
PS: For pure entertainment, today (25th) is the last day of Mercury in retrograde, which is suppose to effect every form of communication, especially computers, phone & date. Won't it be nice if tomorrow we're back to only 'normal' fucked-up on the site =)
I caught a virus and won't be streaming until Thursday (I think). Usually I would be stressed out for not being able to go online, now I'm just relieved I don't have to put up with their crap for a couple of days. Funny thing how SM and their issues mess with our heads...
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Streamate hasnt done anything about their shitty support for models ever, even though I know Liz knows about this yet nothing is ever done for us. I am pretty sure they figure we'll just deal with it and dont bother using the extra man power. They just dont care. That is quite clear
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Re: STREAMATE - Venting, Complaining, Discussing site issues
wow. just. wow. an hour online and maybe 15 people in and out. wtf? what the hell did they do to the site...
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Been trying to get my pics approved since Oct 2015.... I used to be front page but work 3 other jobs now, so they aint getting the money they used too.. Seriously just want to update my profile pic, they're all approved (live) as of the other week but I still cannot change the profile pic and the galleries don't show up. Are they pissed or what? Jesus H Christ.....Just update my stupid pictures..
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Quote:
Originally Posted by
QueenBitch
wow. just. wow. an hour online and maybe 15 people in and out. wtf? what the hell did they do to the site...
That's how my last night was. After three hours and only 56$ I decided to call it a night. But last night broke record after record for dead time in my room. I kept logging in and out every once in a while and checking all the works to make sure shit was right. I consider myself lucky to have made what I did considering this crazy ass deadness.
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Re: STREAMATE - Venting, Complaining, Discussing site issues
I spent 2 hours on the phone last night with Comcast, they even tweeted me about it today. So comcast is on their game, they know that men up their bandwidth & bill to see us better.... lol So if a mainstream company like Comcast cares. Welll....
Liz emailed me, trying to fix this issue. My problem is that Liz is just one person, Smsupport should be doing this not her. To be honest, I don't know if anybody there gets paid enough to deal with me.
When other performers on here & twitter have the exact same issues, hard for me to think it is on our end. If we were not all so directly in touch with eachother, they might be able to get over on us that way. How can it all work one day & not the next.
Literally spent 70% of my night trying to resolve the issue rather than making money. I love SM, it is faster to make money on than CB, have spent 6 years sending my traffic & customer base there too. All of you know that I don't just rely upon them to get my traffic. Cant in good conscience charge my guys money for a stream that drops, is pixelated or delayed by 10 seconds. It isn't fair to my customers.
Openly admit Smsupport is much friendlier when they reply in the past. How can I continue to have the same issues? Working tirelessly on my end to make sure everything is right. If I am missing something, please let me know. Copy & paste from the manuels, I have poured over & over again. Spent hours on my own trying to figure out if it is my fault.
Then to fill out a report, which is tedious. Like a girl just posted here, the time it takes with screen shots & all the info they need is at least 30 minutes of work on our end. To get what? last several times a copy & paste answer that I've been over in the support page many times over.
What I know, it simplicity is best. Like many others, I've invested lots of time & effort into camming on SM & marketing. Spending most of my time without resolution to just cam is wasteful of my time & energy. Cuts into profits & income majorly each time we have an issue.
Sam
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Quote:
Originally Posted by
Hxchayley
That's how my last night was. After three hours and only 56$ I decided to call it a night. But last night broke record after record for dead time in my room. I kept logging in and out every once in a while and checking all the works to make sure shit was right. I consider myself lucky to have made what I did considering this crazy ass deadness.
I usually ALWAYS have traffic, if only 5 or 10 guys. The weirdest thing happened yesterday. I was replying to new guys, and past regs, and then *poof*...they all disappeared! Like gone! I waited a few minutes, but they never came back. Huh?
It was the end of a long, brutal shift, so I just logged off.
Has this been happening to anybody else?
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Just like they have 1000s of performers to replace me. Eventually, especially in this market, a cam company will come along & replace them if this continues. Imlive and several others used to rule the cam world, well, now not so much despite what their press releases say.
Did some research on cam sites last night. Several had awards, but none of the awards were based upon the cam performers seal of approval. Maybe SW does need an award thing for us the ones who work on these sites to grade them....
Sam
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Re: STREAMATE - Venting, Complaining, Discussing site issues
I've been watching this thread since it started and i cant believe we are still having these issues 6 months later. I wonder if they are ever gonna fix this. If not, this will certainly be the reason of streamates downfall. I hate to admit this, but its really depressing seeing some people experience none of this, or not as severe problems while the rest of us struggle. A top sm girl on twitter has speaked out and said she's had no issues with lagging, in and outs or getting disconnected. She basically pops online at any hour/ any day and its always busy in her room. Is sm intentionally giving certain people better servers or what? I hope i don't get attacked for this saying this but honestly it just seems suspicious.
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Criiipes. What's going on with SMSupport? I emailed them twice over the course of last week, never heard back, so I tried emailing Liz. Also haven't heard back. Now I'm paranoid that my email isn't working.
@Sam38g: A cam performers approval award would be great! We could even design a flashy plaque logo that sites can put up on their model recruiting pages to give the cause more legitimacy. 2-weeks-and-gone cammers may be fleeting and replaceable, but it's high time they took their long-time/career cammers seriously. That "traffic is more valuable models" quote from the site that sucks up 70% of my earnings stings, man! This feels like the next best thing to a cam model union.
No voting, or the sites with the most models will always win by default, as models who don't cam on smaller/niche/newer sites can't vote for them. Each model rates the site(s) they have cammed on for at least 50 hours in total. Ratings are cast every year (or twice a year, if the industry is moving fast?) among verified models who have been camming at least 6 months or something. The average rating for each site is aggregated and the highest average rating, either in total or in different categories like the Grammys (Best Traffic of 2016! Best Model Support of 2016! etc) wins a specialised plaque logo.
Totally drifting off into overthinkers' fantasy land here...lol.
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Quote:
Originally Posted by
firelight
I've been watching this thread since it started and i cant believe we are still having these issues 6 months later. I wonder if they are ever gonna fix this. If not, this will certainly be the reason of streamates downfall. I hate to admit this, but its really depressing seeing some people experience none of this, or not as severe problems while the rest of us struggle. A top sm girl on twitter has speaked out and said she's had no issues with lagging, in and outs or getting disconnected. She basically pops online at any hour/ any day and its always busy in her room. Is sm intentionally giving certain people better servers or what? I hope i don't get attacked for this saying this but honestly it just seems suspicious.
If u ask me i totally believe in this theory, there is no way an experienced top performer will decide to run an hr long gold show if she was not SURE she WONT get disconnected when many SM models 'cry' for being disconnected from 'shorter' gold shows a lot & loosing time & money, go figure.
SM always played & will play favoritism but what is happening lately is just nonsense, they either 'cook something' or they falling apart, never seen this in the 5+ years i am on site. SAD, very sad & worried here .....
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Quote:
Originally Posted by
xoprincessremy
did anyone get their checks late this week?
I usually get my checks on Mondays. if I'm lucky, I would get the check on Saturday.
I figure because of the blizzard checks are coming in late... anyone else?
I've haven't got my check yet either
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Anyone know Liz or Vanessa's email? I have not been paid correctly and I need help. The general model support is not helping and it's been over a week now and no great help from them..
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Quote:
Originally Posted by
Glamourmilf
I usually ALWAYS have traffic, if only 5 or 10 guys. The weirdest thing happened yesterday. I was replying to new guys, and past regs, and then *poof*...they all disappeared! Like gone! I waited a few minutes, but they never came back. Huh?
It was the end of a long, brutal shift, so I just logged off.
Has this been happening to anybody else?
The same thing has been happening to me since late last week.
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Re: STREAMATE - Venting, Complaining, Discussing site issues
^^^Any theories on why this is happening?
Now it makes me wonder if all of those short exclusives with regs who usually stay a long time are a result of this too.:-\
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Quote:
Originally Posted by
Glamourmilf
I usually ALWAYS have traffic, if only 5 or 10 guys. The weirdest thing happened yesterday. I was replying to new guys, and past regs, and then *poof*...they all disappeared! Like gone! I waited a few minutes, but they never came back. Huh?
It was the end of a long, brutal shift, so I just logged off.
Has this been happening to anybody else?
thats PRECISELY what ive been esperiencing. I just hopped on for the night and its doing it again so im debating REAL hard on whether i should cam tonight or not. Regaurdless of what i say, i always put in at least an hour to see if shit changes lol
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Please watch out for username letsdoit. Super annoying and harassing. Just block before he speaks. Rant over.
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Quote:
Originally Posted by
Hxchayley
thats PRECISELY what ive been esperiencing. I just hopped on for the night and its doing it again so im debating REAL hard on whether i should cam tonight or not. Regaurdless of what i say, i always put in at least an hour to see if shit changes lol
Yeah, I would wait it out for an hr. It happened at the end of a long and slow shift, along with 2 gs disconnecting. I knew it was time to log off.
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Quote:
Originally Posted by
KatM
If u ask me i totally believe in this theory, there is no way an experienced top performer will decide to run an hr long gold show if she was not SURE she WONT get disconnected when many SM models 'cry' for being disconnected from 'shorter' gold shows a lot & loosing time & money, go figure.
SM always played & will play favoritism but what is happening lately is just nonsense, they either 'cook something' or they falling apart, never seen this in the 5+ years i am on site. SAD, very sad & worried here .....
Well I don't consider myself a top girl, never had, but for the purpose of participating in this thread and helping figure this out I'll say this:
I've been camming on SM for around 4 years, placed top 10 on both contests I've participated in (2nd on the december one), used to having around 100 ppl in my room, etc.
Well trust me, it has been hell for me. Aside from the contests (all tech issues magically fixed those days), the past 6 months have been horrible, especially this month. So on my side, zero favoritism as you may have seen from my comments on this thread since I joined stripperweb. I've experienced the following:
1. No regulars. In fact, as I said a few days ago, it's not that there are no regulars there, it seems that due to a SM tech issue, we can't see them unless they write something. When they do write something and we click on them, they automatically appear on our online customers list at the right. I found out last time I was online.
2. Broadcaster doesn't work for me.
3. Encoder doesn't work on 720p. My pc is brand new (i7, etc.). No 720 so of course my placement is horrible. In the contest I looked for myself and found I was on the second page.
4. SM has kicked me out of I can't remember how many Gold Shows (my shows usually last 10 mins).
5. Sometimes, when I start a Gold Show and I click Start, it doesn't kick me out but the screen goes black (to me and the customers).
6. Lagged a million times.
7. Audio seconds away from the image a few times. That hadn't happened since I started camming.
8. Goal Gold count in a Gold Show doesn't count when I get pledges.
9. I can't see my 3 highest tippers and neither can my customers.
10. Customers DM me on Twitter saying they can't come in my room.
11. I don't usually block ppl but I have blocked hundreds lately, not because I'm frustrated but because the traffic is awful in terms of quality. A bunch of what I asume are kids or just plain idiots.
12. Customer support and their late copy/paste answers. I've sent them lots of screenshots, etc. Liz does try to help or at least doesn't give those copy/paste answers.
From all the complains I've read, I think the only one that hasn't happened to me is the payment issues. I get paid through Payoneer. No problem there yet.
Maybe there is favoritism, I don't know, but I certainly don't feel it on my side at all. I've been talking to other girls (I consider some of them top girls on the site) and they've been having the same issues.
I'm very sad all this is happening to a site that used to be so cool. Really hope it gets fixed or I'll have to go find another site.
I'm also glad some girls aren't experiencing any issues and would like to know why so we can all implement whatever they are doing differently.
I hope this info was helpful so we can at least keep trying to find what's going on, cause SM sure isn't telling us anything.
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Anyone noticing next to nil traffic and barely making more than $20 a day? My placement tanked because of no traffic, no sales n its getting to me
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Yup, they need to provide some answers BOOOYYYY, i tell ya. Because this is the absolute deadest ive seen anything. I was checking other cams and i cant tell you how many poor girls looked so sad and frustrated, i felt for them! I know boo's! I have gotten soo so SO lucky with a couple long privates (and one disconnected, thank cheeses he came back) but other then that, nada.
I was about to call it a night a couple hours in... where a couple times i had NO ONE for 15 minutes, thats so crazy.
but then, a woman who is a regular of mine that i absolutely adore came in and saved my night!!
i can talk to her for days so i was so busy talking shit and make up with her i wasnt noticing those silent 15 minute spurts
until someone would come in my room and alert sound would go off and for fuck sake i swear i though to myself
'oh shit for a second i forgot i was camming' she also account for half my earnings this evening.
and i have come to accept that some people are not gonna get to see my cam clear. I have no idea why one custie says my shit is fucked and another wont even know why im asking about my feed because its perfect...but why in the FUCK sm...WHY SM do you give all the fucking begging free loaders a clear stream and not my mother fucking paying regs?!?!?!?!?!
http://i1139.photobucket.com/albums/...fs/yelling.gif
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Re: STREAMATE - Venting, Complaining, Discussing site issues
I'm starting to believe they've given up. I hope I'm wrong, I don't get it, that shit is a fucking goldmine. I mean how many of us are struggling and complaining? We all know they read this, yet nothing is being done about it, or not that we know of and we deserve some answers.
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Logged onto SM 5 minutes ago, I'm bored and pissed off already.
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Re: STREAMATE - Venting, Complaining, Discussing site issues
Quote:
Originally Posted by
Vlodina
Logged onto SM 5 minutes ago, I'm bored and pissed off already.
Sounds about right :(