Streamate payments on hold?? What is this?
I woke up to a notice on streamate my account payments are on hold?? What is this? I sent an email to update my new address which I just had happen. Anyone had this before? It says its under review by the accounting dept?? Huh? It's a regular us address? I'm using the general delivery at the local post office where I'm staying for the next 7 weeks. Anyone else go through this? What happened? I'm freaking out right now??
Re: Streamate payments on hold?? What is this?
Your SM account should say the exact reason as to why they're holding it. Once you find it, follow the directions. It's possibly tax related. Either way, message them and ask them why they've put it on hold (if you can't find a reason) and they will email you back with the reason and steps needed to take. I've had this happen when I've changed my address or moved and my tax forms were returned back to SM.
Re: Streamate payments on hold?? What is this?
Quote:
Originally Posted by
kortneykay
Your SM account should say the exact reason as to why they're holding it. Once you find it, follow the directions. It's possibly tax related. Either way, message them and ask them why they've put it on hold (if you can't find a reason) and they will email you back with the reason and steps needed to take. I've had this happen when I've changed my address or moved and my tax forms were returned back to SM.
I'm staying in an airbnb place for 7 weeks and used the local general delivery as my payment address but my tax info at my house is the same. Is this the problem? They said my account is due to this notice...Your recent changes are pending review by the Accounting department. They just make sure my account holder info is up to date and I submitted the new info and sent them a few emails to support notifying them of this. It's my only inome for now and I need it to pay for this place! Major freaking out going on now!!!...ugh!
Re: Streamate payments on hold?? What is this?
Their accounting department works in weekly cycles, so with a change of address or payment type they can put your paycheck on hold until they get around to changing it. Changing anything creates the hold, and then the accounting department has to update your info in their system. If you do it right when they're cutting checks for the week (~Tuesday/Wednesday), the hold won't clear in time for that week's payout. Usually there's a note about that when you do it.
There can also be an error and you'll need to update or confirm your info again, but they are really bad about telling you about it - you have to ask. I'd wait until tomorrow to see if it clears on its own then write a note asking if there's an issue.
Re: Streamate payments on hold?? What is this?
Quote:
Originally Posted by
sweetandnaughty
I'm staying in an airbnb place for 7 weeks and used the local general delivery as my payment address but my tax info at my house is the same. Is this the problem? They said my account is due to this notice...Your recent changes are pending review by the Accounting department. They just make sure my account holder info is up to date and I submitted the new info and sent them a few emails to support notifying them of this. It's my only inome for now and I need it to pay for this place! Major freaking out going on now!!!...ugh!
If you're not in a studio, email Vanessa or Liz about this and explain to them your urgency to get it ASAP. I was in the same position and my money was given to me by payday anyway.
Re: Streamate payments on hold?? What is this?
Quote:
Originally Posted by
kortneykay
If you're not in a studio, email Vanessa or Liz about this and explain to them your urgency to get it ASAP. I was in the same position and my money was given to me by payday anyway.
I'm not in a studio just solo. Who are Vanessa or Liz? Are they at streamate? Do you have their emails? Can u send it to me and I'll email them asap. Thanks for the tip!
Re: Streamate payments on hold?? What is this?
Quote:
Originally Posted by
sweetandnaughty
I'm not in a studio just solo. Who are Vanessa or Liz? Are they at streamate? Do you have their emails? Can u send it to me and I'll email them asap. Thanks for the tip!
OK! I found Liz email and she responded right away. My 1099 got sent to my old address but I don't understand why. I updated my mailing and account holder info the week I moved and that was over 3 months ago!! I thought they would have sent it to the updated address.
Whatever...Liz is sending the new info to accounting and taking off the hold. I did have a new 7 week temp mailing address due to a family emergency out of town so I updated my check mailing address which seems to be OK. I think the two can be different. I had such a baaaad panic attack over it.
But here's the good news, this really jolted me out of low cam hour rut. I needed this scare to kick my ass in gear! I'm camming the hell out my 7 weeks here to pay for my new house updates and a new job. Never want to feel that again.
I'm grateful to Liz for her quick response. Thanks to this forum I wouldn't have known who to reach out to.
Thanks to all of you here!! Thanks.