i uploaded the new ones today and and i cant make money till they are approved and their still waiting for approval how long will it take? i need to keep makeing money!!!!! plz reply really quickly!!!!!!:'(
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i uploaded the new ones today and and i cant make money till they are approved and their still waiting for approval how long will it take? i need to keep makeing money!!!!! plz reply really quickly!!!!!!:'(
I was still able to stream while it was pending, try to broadcast and see what happens.
it doesnt have the start show button!!! it says EXPIRED PHOTO ID Your streaming privileges have been temporarily suspended.?
is there a phone number i can call?
Yea anyone know how long it took them to accept the new ones ...??? I'm wondering to and freaking put ugghhh
im freaking out and so is my bf christmas is so close and i cant not be makeing money!!!!
Message Liz at [email protected] to expedite the process!
Yep happened to me to. I uploaded a new 1 over 12 days ago? Can't count on SM for anything these days. Work another site for now darling and get that cash!!!
thank you i just sent her a message i hope she messages me back soon!!! not makeing money on this site is killing me!!! thanks again
i had the streaming button gone too. I uploaded mine last night and was good to go this morning. i emailed both support & liz right after uploading.
i did the same i emailed both!!!! hopefully when i wake up tomoorow everything will be back to normal!!!!
Approved!!!!! Thank you Marina your a life saver!!!!!
I sent them a message about them approving my ID and this is the dumb ass reply i got below .SMH.You gotta laugh to keep from being pissed .
Sorry, but you will need to be more specific if you are attempting to report an issue to us. Please be clear and detailed with what issue you are experiencing with your service? Where are you are experiencing issue? Do you get an error message? What does the error message say?
Streamate Performer Support
[email protected]
I uploaded mine, waited a week, messaged support and they told me they are approved in the order they are received. Waited another week and emailed Liz on the 6th (had to upload by the 7th). Turns out I didn't upload a picture of me holding the ID (duh, message just said ID but I guess I should have thought of that). I uploaded both and emailed Liz again and she approved within a few hours.
When this happened to me, I had to send them more than one email. Here are all of the emails back and forth:
We apologize for the confusion, your documents have been approved and you should be able to continue streaming.
Streamate Performer Support
[email protected]
On Mon Nov 30 04:40:58 2015, wrote:
> My ID on file has expired. My account says I have until 12/07/15 to submit
> a new ID to continue streaming. I submitted a new ID on 11/17/15. How long
> will it take to be approved because I don't want to lose my ability to
> stream? My account does not need to be approved. My account is already
> approved. My new, updated ID needs to be processed. How long will this take?
>
>
> On Fri, Nov 20, 2015 at 2:55 PM, <[email protected]> wrote:
>
> > Thank you for checking in on your account status. We're always working to
> > approve accounts, but sometimes the process can take longer than expected.
> > Accounts are reviewed in order from the date they were created, so please
> > remain patient and we should get to your account soon.
> >
> > To prevent delays, make sure you have completed all application steps
> > correctly, including your documents, profiles, and profile picture.
> >
> > Thank you for your patience. Let us know if you have any other questions.
> >
> >
> >
> > Streamate Performer Support
> > [email protected]
> >
> > On Thu Nov 19 09:06:34 2015, wrote:
> > > I have submitted my new ID documents because my previous ones expired.
> > > I would like to know how long will it take for them to be approved.