Fuck! Need some Streamate help!
Disclaimer: I am new here, like so so new. But I'm a new model on Streamate and I signed up for a Streamate customer account as well as a performer account to better understand how it works form the customer end. Well, I was being a little less than vigilant and I neglected to uncheck the box that signs you up for some kind of add-on monthly subscription and now there's a $20 charge pending on my account I have NO IDEA how to get rid of? What should i do? I don't want it and I can't afford to waste my money on it. Help is really appreciated, thank you!
Re: Fuck! Need some Streamate help!
Contact customer support through your custie account. There is a 24/7 chat support. You may of subscribed for an extra feature on accident. They may refund you if you contact them about it..
Re: Fuck! Need some Streamate help!
Quote:
Originally Posted by
audritwo
Contact customer support through your custie account. There is a 24/7 chat support. You may of subscribed for an extra feature on accident. They may refund you if you contact them about it..
Thank you so much I've been trying to be meticulous about this but I've made a few big mistakes, including not copying down my payoneer password and now I can't get into my account cause some reason my birth date is incorrect too. I know the email address is correct at least cause I have their emails in my inbox. Ugh! Feel like such a dummy. Sorry for venting, will get the SM thing fixed and hopefully then this next thing.
Re: Fuck! Need some Streamate help!
Quote:
Originally Posted by
moneycat
Thank you so much I've been trying to be meticulous about this but I've made a few big mistakes, including not copying down my payoneer password and now I can't get into my account cause some reason my birth date is incorrect too. I know the email address is correct at least cause I have their emails in my inbox. Ugh! Feel like such a dummy. Sorry for venting, will get the SM thing fixed and hopefully then this next thing.
Call payoneer first thing in the morning.They have phone support.
Re: Fuck! Need some Streamate help!
Quote:
Originally Posted by
bigbootyjudy1
Call payoneer first thing in the morning.They have phone support.
Yes! I have been planning on it but I'm west coast and a night owl so by the time I wake up the customer support is closed! I will wake up early and do it. Thank you.
I also have some phone anxiety, is it very difficult getting problems fixed? The email interactions I've had have been essentially useless. I just want some idea what to expect if possible.
Re: Fuck! Need some Streamate help!
BTW Y'all are wonderful and such an amazing community resource, I don't think I could have accomplished this without reading this forum so much, and I need to be reading it even more and more! I'd be one of those really sad models who has no idea what to expect and gets taken advantage of and burns out.