OK, I'm sure I cannot be the only person who has ever studied Dale Carnegie's "How To Win Friends And Influence People". However, I figure there is a low percentage of people who have, as in real life, so here I am going to post a list of his basic principles.
Fundamental Techniques In Handling People
1. Don't criticize, condemn, or complain.
2. Give honest and sincere appreciation.
3. Arouse in the other person in eager want. (In other words, make them enthusiastic about whatever).
Six Ways To Make People Like You
1. Become genuinely interested in other people.
2. Smile (!!!!!!)
3. Rememeber that a person's name is to that person the sweetest and most important sound in any language. (Remember the names of your regular customers, and address them as such - often).
4. Be a good listener. Encourage others to talk about themselves.
5. Talk in terms of the other person's interests. (It's not what they can do for you, but rather what you can do for them)!
6. Make the other person feel important - and do it sincerely.
How To Win People To Your Way Of Thinking
1. The only way to get the best of an argument is to avoid it.
2. Show respect for the other person's opinions. Never say, "You're wrong." (You can think it, just avoid saying it)!
3. If you are wrong, admit it quickly and emphatically.
4. Begin in a friendly way.
5. Get the other person saying "yes, yes" immediately.
6. Let the other person do a great deal of the talking.
7. Let the other person feel that the idea is his or hers.
8. Try honestly to see things from the other person's point of view.
9. Be sympathetic with the other person's ideas and desires.
10. Appeal to the nobler motives.
11. Dramatize your ideas.
12. Throw down a challenge.
Be A Leader
1. Begin with praise and honest appreciation.
2. Call to attention to people's mistakes *indirectly*.
3. Talk about your own mistakes before criticizing the other person.
4. Ask questions instead of giving direct orders.
5. Let the other person save face.
6. Praise the slightest improvement, and praise every improvement. Be "hearty in your approbation, and lavish in your praise".
7. Give the other person a fine reputation to live up to.
8. Use encouragement. Make the fault seem easy to correct.
9. Make the other person happy about doing the thing you suggest.
Now you may be wondering why I posted this incredibly long list, which was pulled from the book. Note: Comments in parentheses are mine. The reson is this this:
I have found that almost all of these can be applied when working customers and coworkers in a club. They can also be used for working the people outside the club, in your everyday life. I know that when I began using some of them, I got along a bit better with others, and my money went up noticeably. I figure the best club application is for selling those lap/table dances.
I realize it would be very difficult to be sincere in all of these, but I don't know anybody who would be able to use them all. However, I guess the main thing they require is trying to keep up a positive attitude towards other people.
So, anyways, I just thought I would stick these up and let everyone decide for themselves the merits and uses of each one. If anyone wants the book, I am sure you can get it at any Books-A-Million or Barnes & Noble. You could maybe also find it online at Half.com or Amazon. It's usually around $6 new.
Hope this helpful for someone or lots of someones!
McCain

