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Re:Customer Service or Lack there of....
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Originally Posted by sgtjohnny link=board=1;threadid=10806;start=msg135885#msg135 885 date=1089576940
You go right ahead and enjoy the bad customer service at the Strip Clubs.
Actually, if you read through my post again, you'll see that IMO SCs "cater to the customer's needs better than any other club, restaurant, store, etc., etc.". Reread please. As opposed to your view of "good" customer service, I don't need to spray on a dancer's back to enjoy myself.
Sheesh...
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Re:Customer Service or Lack there of....
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Originally Posted by Gynger link=board=1;threadid=10806;start=msg135887#msg135 887 date=1089577201
Quote:
Originally Posted by sgtjohnny link=board=1;threadid=10806;start=msg135871#msg135 871 date=1089574881
Some of the worst customer service anywhere can be found at many Strip Clubs and other Adult Business. The reason is simple. Too Many Strip Clubs are so desperate to get a large number of Women working there. Many of these Women are often very rude and nasty. So they display their personality to the customers. A Lot of Dancers act that way because they really hate themselves and hate what they do as well. So with all that you get some of the worst customer service. Not all Dancers are like that but I know from experience that Customer Service at Strip Clubs can be deplorable.
I suggestion if your a Dancer and you hate being a Dancer, then get a job somewhere else. Stop blaming men for your problems.
WHO THE HELL said anything about strip clubs? You know some of our posts aren't ALWAYS about our jobs you know!! Jesus.. stop it already.. I"m tired of your BS.
When and if you are ever allowed out of the house to get a lap dance and do not have to rely upon lapdances via webcam and actually find a dancer who meets your qualifications- perhaps you will get good customer service! ;D
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I am just referring to a place with the worst Customer Service. TY
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You are Welcome Sgt. :butthead::beret:
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Re:Customer Service or Lack there of....
Ah, nothing like a good bitch session.
I was at the movie theater waiting in line for some popcorn at the one register that was open, there were maybe 15 people in line, I looked behind the counter and I counted out about 10 employees just standing around, my movie was starting in about 5 minutes, I was ready to strangle someone, WTF couldn't they have opened up another register or two?
At the same time I do sympathize with some of those customer service reps, a lot of customers have been conditioned to bitch about anything and everything even if everything is okay, knowing they'll more than likely get something free out of it. If you've ever worked in a restaurant you'll know what I'm talking about.
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Hmm... well, my club sucks Mon-Thurs ANYTIME of the year! Wish I could work at some of your clubs, ladies.
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Re: Customer Service or Lack there of....
I went out just before my movie started, and literally every food/drink cashier was just standing around....I walked over and stood by the register, obviously wanting to order. After a few minutes, someone notices me and says "oh, someone can help you on the other side."
-_-;
So over I go to where there's even more of the 16 year old shits, standing around doing literally nothing but talking to eachother. I stood there for literally 5 minutes, and they all took their turns to look at me, until I had to get someone's attention and asked if I could order some food.
"No, we're all closed for the night."
UUUUUUGH.
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Re: Customer Service or Lack there of....
Wow.. you revived a 4 year old thread. But that's understandable because shitty service happens all the time. :(
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I know this is old but....I JUST got back from BK bc I'm a bad girl after not eating there in YEARS this is my 2nd trip this week.....
1st time, I get a whopper instead of a veggie burger.
So this time, I say "Veggie Burger...NO MEAT" and he gives me them w/o the patty! Not only that but he was so brazen about how WRONGLY I ordered it. We got into a debate about if meat actually comes from animals or not. (It wasn't that bad. I got a sense if humor. ;) )
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Re: Customer Service or Lack there of....
I love fighting against bad customer service (I'll be writing a long one on PayPal (Europe) over the weekend on my site). I find that the level of service varies in every single country I've visited, depending on training, age, interest in the job, whether the boss is there and so on. It isn't confined to the USA, Europe or any other country: you hit the wrong people on the wrong day and, no matter where you are, it's going to be bad.
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This is my #1 pet peeve. We had a great round of it today from AT&T... fuck them in the ass.
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Re: Customer Service or Lack there of....
So I call this billing company to pay one of my hospital bills. I tell the woman I want to pay now and she says ok, do you have Visa or Mastercard? I say Visa and she says oh, I don't know if we take Visa yet, I don't think we're set up for that. Uh ok...then I say I can pay through my bank account, I have the account and routing number right here. She says I need a physical check number to be able to pay that way. She then asked me, "Would you like to send in a money order?" Uh, I guess I'm going to have to, thanks for wasting 10 minutes of my life.
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Re: Customer Service or Lack there of....
For a HOSPITAL bill? That's crazy. Any billing dept should be way more organized and competent than that.
Working in telecom (being on the phones 8 hours a day or taking escalated situations) has scarred me for life. I hate Customer Service and I hate customers. But I am the most appreciative person in the world when I have a good experience on either end--it's definitely not something I will ever take for granted again.
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Companies don't invest in entry level employees anymore.
I got a job at a grocery store when I was 17. I had to spend my first 90 days rounding up carts and stocking shelves. At the end of the 90 days I had to go to school for 2 weeks to learn how to be a cashier. If I couldn't pass the cashier class (including memorizing 80% of the produce codes), then I would have a choice of applying for another department or keep working as a stock clerk.
Most folks who have customer service jobs have less than 4 hours training until they are put to work. It really isn't fair to customers or the employees.
ETA: The philosophy of "the customer is always right" has done more damage to customer service than anything else in business IMO. When a company starts throwing their employees under the bus like that, nothing good can come of the situation.
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I gotta say..In and Out has the BEST customer service ever. I love that place.
Then we have subway, and I think I've mentioned this before, but it was the crudest display of assinineness ever.
I ordere my boyfriend a sandwich with no mayo. They put mayo on it. I told them I said no mayo. He actually took the damn sub, scraped the mayo off onto the counter and continued to make the sandwich. Right in front of me!!
Ok. then we have KFC/Pizza hut. yesterday.
I order a cheese pizza. I get it and it's old and crusty and rubbery. I take it back in. The guy at the counter yells for someone to hlp me and she says I'm busy!
I wait. I wat. The sma ekid ast the counter flips my pizza box over, where there was a time stamp. The pizza was to be thrown out at 3pm. It was 9:30 pm. Disgusting!!!
Manager comes over, offers me a different pizza. I requestthat they make it fresh, becaue I domn't want another one out of the case. Turns out, the manager is the same bitch at the drive through who served me the 6 hour old pizza!!!
So I say to her, Excuse me, but this pizz expired 6 hours ago. It's pretty disgusting to serve that to a custoemoer. She says, yeah, sorry, my employees don't always check the date. I said umm...you served it to me. She said, drive through? Yes. Oh...um. I'll give you 2 pizzas!
I don't want 2 pizza's bitch, I wanted 1 fresh one! Is there a better manager here?
omg. Never again.
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Re: Customer Service or Lack there of....
Quote:
Originally Posted by
Paris
Companies don't invest in entry level employees anymore.
I got a job at a grocery store when I was 17. I had to spend my first 90 days rounding up carts and stocking shelves. At the end of the 90 days I had to go to school for 2 weeks to learn how to be a cashier. If I couldn't pass the cashier class (including memorizing 80% of the produce codes), then I would have a choice of applying for another department or keep working as a stock clerk.
Most folks who have customer service jobs have less than 4 hours training until they are put to work. It really isn't fair to customers or the employees.
ETA: The philosophy of "the customer is always right" has done more damage to customer service than anything else in business IMO. When a company starts throwing their employees under the bus like that, nothing good can come of the situation.
This is SO true. When I was a brand-new bookseller (1994ish), there was a test to work at Borders. A test on books. You had to read them, preferably all the damn time and you were trained for at least a week on the computers and the books. You had a section you maintained which you were expected to know. We had to reshelve and straighten ALL the sections and make sure all the books were lined up at the edge of the shelves every night. We had enough trained employees to do this.
Now, there's no book test, only one of those 'Do you think most people steal from their jobs?' honesty tests, no sections, no one expected to know books-you look it up on the computer. If you can't find it, you shrug. I worked with a manager recently who was proud that he'd not read a book since high school. And my local B&N is so messy, they have almanacs from 2006 on the shelves. It's almost all entry level, untrained people anymore and not even enough of those. Frustrating. I won't work in retail again, especially in a managerial position.
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Wow, I have never experienced customer service like that before...
I've honestly never had a bad experience with anyone, they're always very kind and friendly.
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Re: Customer Service or Lack there of....
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Originally Posted by
Kaylinn
I gotta say..In and Out has the BEST customer service ever. I love that place.
Oh I totally agree.. They're always friendly and smiling every time I go, maybe because their starting pay is around $8 something an hour.
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Re: Customer Service or Lack there of....
Yeah I've had bad customer service, but what does anyone really expect.
Unless you're willing yourself to work for $5-8 an hour, I say don't bitch.
For example. Pretty much every restaurant where people tip, the waiters are paid minimum wage or less. I get paid $2.83 an hour plus tips in PA.
Keep in mind that no waiter really gets a break. Most employees don't ever report it to the government because they would lose that half hour of tips to someone else.
There are days I'm just trying to go to take a piss and everybody wants something. Forget taking a shit.
Other entry level employees barely get two ten minutes and a half hour break for eight hours of work. But people feel so entitled that their mcDonald's hamburger is more important than employees quality of life.
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Re: Customer Service or Lack there of....
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Originally Posted by
kittygirl
Other entry level employees barely get two ten minutes and a half hour break for eight hours of work. But people feel so entitled that their mcDonald's hamburger is more important than employees quality of life.
That's pretty much the legal requirement for breaks in the UK. There's nothing stopping McDonalds allowing you to take an hour for lunch, but then you'd just finish your day an half hour later. Most people prefer to finish work at 17.00 rather than 17.30 if given the option.
I think the over all decline is the increasing 'short-termism' in management. Years ago, managers were judged on their performance over a year or so - now they're judged quarterly.
So they go for the short term option of cutting costs as far as possible to boost short term profits. The resulting poor service starts to affect turnover and profits, so they try and cut even more to maintain profit. Vicious circle.
Some businesses take a longer term view and will invest in training, etc, so their profits will hold up longer better over the long term.
To take Kaylinn's example, I suspect In and Outs sales will hold up better than Subway's because they give better customer service and she's more likely to go back there. And if In and Out keep up their performance over a long period, they'll be able to afford better employees, and so keep on improving their position in the market.
Phil.
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It's not PMS. It's shitty service, and I blame parents for not teaching their kids better.
Let's face it, our country is going down the shitter and this is just one of the early signs.
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OK I'll add my own story. This was 20 years ago but it still stands out in my mind...
I was in line at registration at college (for people under 25...?, there once was a time when you couldn't go online to register, you had to stand in line for every course you wanted and had to hope they didn't run out of slots before you got to the front), and when I was about 4 people from the front, the registration worker got out of her chair, picked it up, moved about 5 feet back from the table (so there was separation from her and the table), and sat back down doing nothing. Everyone in the 100-deep line started looking at each other like "What the fuck is she doing?" Finally someone said something like "Are you closed?" and she said "Nope, I'm takin a break in my chair."
She literally sat there for about 15 minutes doing -nothing- and then finally moved her chair back up and started working again.
At first I tried to rationalize this in my mind "she's busy, it's a hard job, etc" but then later I asked my then-girlfriend about this. This girl had a work-study job in registration. She told me that yes, the first week of class is busy...but then these people basically get paid to sit around on their asses for the semester, doing light office work.
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Re: Customer Service or Lack there of....
Quote:
Originally Posted by
kittygirl
Yeah I've had bad customer service, but what does anyone really expect.
Unless you're willing yourself to work for $5-8 an hour, I say don't bitch.
For example. Pretty much every restaurant where people tip, the waiters are paid minimum wage or less. I get paid $2.83 an hour plus tips in PA.
Keep in mind that no waiter really gets a break. Most employees don't ever report it to the government because they would lose that half hour of tips to someone else.
There are days I'm just trying to go to take a piss and everybody wants something. Forget taking a shit.
Other entry level employees barely get two ten minutes and a half hour break for eight hours of work. But people feel so entitled that their mcDonald's hamburger is more important than employees quality of life.
In HS and college, here were my jobs...
Worked on a goat farm in middle school $3 an hour (below min wage)
Worked as a mechanic assistant in HS for $4 an hour (below min wage)
Worked in an athletic store in HS for min wage
Worked one summer as a glazier's assistant for 5 dollars an hour
Worked as a bagger in a grocery store on summer in college for min wage
Worked one summer in college on the docks loading cargo for min wage
Worked in another athletic store in college for min wage
Worked as a waiter after college while looking for a job at $2/hr plus tips
And guess what I did? I busted my ass and was courteous and helpful to customers...for low wages. But then, I grew up in a lower middle class household. If I didn't work, I didn't get decent clothes, records, shoes, basketball camp, etc.
Maybe growing up struggling is better for you then having privilege. I learned a strong work ethic for it.
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Re: Customer Service or Lack there of....
I had common courtesy drilled into me with "Yes, Sir" and "No, ma'am" "Please" and "Thank you" before I could tie my own shoes. I don't understand why something this simple is lost on the majority of today's work force.
The help is so bad that often I'm asked if I work at a particular store (I dress mainly in black outside of the club) and I end up helping the person who asks. 40% of the time it's impossible to find someone who does work for the establishment to request assistance from (esp in book stores). Finding an employee who won't spend the next 2 minutes explaining how they're too busy to do their jobs rather than just answering a simple Q drives me batty. It's gotten to the point where if someone in the shop does ask me if I need any help and they do actually assist I feel compelled to purchase whatever they helped me find just because I had help finding it, which sucks money out of my wallet faster than a vacuum. Makes it very hard to just shop for stuff, comparing prices and such.
Restaurants have gotten terrible. Anything that's a chain will be hit or miss, usually miss. Mom and pop places are more likely to be interested in serving the customer because the profit of the place directly effects them. Corporate places pay the same no matter what and if the place goes down in flames (financially speaking) there's another one down the street for the now jobless to apply at, citing the least place as a reference, which gives them an experience boost. I'm hoping that with money being so tight lately, and in the foreseeable future, a little courtesy will come back to customer service because the employees's livelihood requires it, esp in tipped positions.
As a dancer to sgt- If that's the attitude you bring into the bar with you, no wonder the girls blow you off and give you shitty service. You come in looking for a fight, behaving like an ass and treating us like your cheap little whores while you're obviously trying to compensate for something, of course we're gonna tell you to fuck off. In fact, Fuck Off.
~K
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Re: Customer Service or Lack there of....
Oooh, I was a waitress for five years... I was excellent at my job, at least according to all of my little customer surveys and napkin notes I received over the years. :P I actually genuinely cared about my customers and worked hard. With this background, it's hard to not scrutinize other servers when I go out (which is rarely).
In the last few years, I've had the most HORRIBLE service. I don't care to recount most of the negative stories. Yesterday I went out with a college friend to eat, and had an excellent waiter. It was a pleasant surprise- he was great. We tipped him 20 dollars on a 23 dollar check, we were just that impressed that good customer service skills actually still do exist!!