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Thread: Trashy Lingerie = Horrible Customer Service

  1. #1
    God/dess ViolaStrings's Avatar
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    Default Trashy Lingerie = Horrible Customer Service

    I ordered this outfit from Trashy for Halloween. I was so excited. My boyfriend was going to be Captain Hook. The costume looked gorgeous.



    The dress was $200, the wings were $100. A little exorbitant for a Halloween costume, but I really wanted it.

    I ordered a medium, which is supposed to be 34-27.5-38. I'm a 34D-27-37. The small definitely wasn't going to work. The medium should have been dead on. Ask Velvet, Paige, and Stray Stripper - I'm not a big girl! I'm skinny!

    The costume arrived the Thursday before Halloween. I took the costume out of the box, and it had two pink small stains on the front. No big deal, I'll wash it. I went to try it on, it barely slippped over my hips, and the zipper wouldn't budge. I took it off and looked at it, and noticed it was ridiculously small. I showed it to my boyfriend and room mates and the response from all of them was "Is it a child's medium?" I have a friend who is a size 0 and flat chested, and she couldn't fit into it. After taking measurements of it before returning it, I concluded it was likely a small mislabeled as a medium.

    I called to tell them what was up, and they advised me to take it to a tailor and have the zipper taken out. I asked what happens if that didn't work - they said it would be non-returnable. Shouldn't they have volunteered that information freely? I didn't want to do that.

    I called to inform them that I was returning it, and didn't agree that I should be subject to the 25% restocking fee, because the discrepancy in size WAS NOT MY FAULT. I asked if I could have full store credit, because I'd love to order this...



    The girl I spoke to, Honey, said they could only exchange for size, and there was NO WAY I could have full store credit, even though my Halloween costume was now irrelevant because it is no longer Halloween. I told them I was a dancer, and would love to order something else instead. Pretty reasonable, right? They insisted they could only refund me 75% of what I paid. She also basically accused me of being fat and lying about what size I was. She said "I'm not saying you're lying, but I can't see what size you are?" Why would I spend $300 on something I knew wouldn't fit? For vanity? I asked her to have her manager, Randy, call me - he never did.

    So I sent it back a few days ago. I just got an email stating that both items, the wings and the dress, were non-returnable because the wings had been worn (not true, only tried on) and the dress had vaginal secretions in the crotch (also not true, I had panties on when I tried it on, so did my size zero friend). They say the only thing they could do was send it back to me for $13 or dispose of it.

    I'm so mad. I've ordered from them multiple times and have always loved everything I got from them. I was planning on ordering more items. But after how poorly I've been treated, I don't think I'll be ordering again, and I advise you not to either unless you like being lied to and spoken down to. Customer service means nothing to them.

    I really feel like I'm just being ripped off by a pissed off sales girl who thinks I'm a fat girl and an indiffferent mananger who can't even be bothered to return my calls.

  2. #2
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    Default Re: Trashy Lingerie = Horrible Customer Service

    Wow, I can't believe this is going on with Trashy! They've always been so helpful to me. Their return policy is quite strict, but the service you got was uncalledfor. My measurements are so close to yours and I always order a medium because the small runs toooo small. For the prices they charge, their service should be top shelf. Twatwaffles.

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    Default Re: Trashy Lingerie = Horrible Customer Service

    fuck that. I'd dispute the charges with my credit card company.


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    God/dess Andygirl's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    Quote Originally Posted by LoveSexMoney View Post
    fuck that. I'd dispute the charges with my credit card company.
    That's a good idea if its not too late.

    I would also keep calling customer service until you can find someone who is in charge, not just some rep. If you make a big enough stink about it they should give you a refund.

    But if none of that works, get the costume back and sell it on Ebay. You can recoup a little of your money that way, and it's better than nothing.

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    Default Re: Trashy Lingerie = Horrible Customer Service

    Ah. I avoid them altogether by going to their website, downloading and printing out the pictures of the costumes I like and have a good costumer make something almost similar for me. My nurse outfit came from that site (inspired by the Nurse Botox costume they have there) as did my police/cop outfit (inspired by the SWAT costume they have there).


    enter: E3167322D9 for your 10% discount

  6. #6
    Darcy Foxx
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    Default Re: Trashy Lingerie = Horrible Customer Service

    how horrible! i've been tempted to order from there so many times, but because it's so expensive i'm terrified of getting something that doesn't fit right.

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    God/dess UtahMike's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    Call back, ask for a supervisor. Tell them that you are a senior member of an online message board for exotic dancers with 49,221 members, many of whom are their customers; that you have posted an account of your problem with them; and that their refusal to help you has already cost them business. (See above.) Offer to post another message saying they have resolved the problem with you if they do the right thing.

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    God/dess FrustratedBunny's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    I ordered a Christmas outfit from Trashy. It was supposed to come with a belt and didn't. I e-mailed and called a few times. NEVER got the damn belt. And try finding a black belt to fit a Trashy Xmas outfit. It's not easy. I ended up buying another belt that didn't really work and NEVER got the damned belt from Trashy. Pissed me off royally, especially for the cost of the outfit. Not sure if I'll ever order from them again.

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    God/dess Corgan's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    i ordered something from the bargain bin a year or so ago... and a month later it still hadn't arrived. when i emailed about it, they told me that bargain bin items are basically unimportant, and take 2nd rate to regular orders- that i'd get my dresses when i got them. WTF!

    then also, when i got them, my tits wouldn't even fit in them. WASTE.

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    God/dess FrustratedBunny's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    oh, yeah, and I did order some stockings from them that I couldn't even get up over my butt. They were cut so weird. I mean, I know I have a big butt, but this was ridiculous.

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    Member Yas's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    Can I just say FUCK TRASHY. I fucking hate them! I went to the store in LA and got really bad service!! I ordered stuff from them from Aust. (before I had stepped into the store) But will never ever go back.. EVER.. They charge you an entry fee to go into the shop (who do they think they are, Prada?!) They are very rude and they tried to rip me off by over charging an item that I had seen online and quoted me a different price when I wanted to buy something (they dont put price tags on the clothes so they charge you whatever they want based on how much money you look like you have!) I will never ever buy from them again.

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    Default Re: Trashy Lingerie = Horrible Customer Service

    Wow... I put 400 dollars worth of stuff in my shopping cart from them today, but couldn't find my credit card. I was pissed then, but I'm pretty damn happy now. Wow.

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    God/dess Corgan's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    ^ oh wow, that's actually really horrible. - to yas -

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    Member toyqueen's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    There is so many companys out there like that, not just in costumes and lingerie either. Why would someone lie about there size and order a item they know wont fit them. They are trying every reason to not have to pay you your money. Thats one of the reasons i started my own business, i was sick of buying overpriced crap. It seems these day the customer is always wrong and quality is slipping as i have found out resently with trades people, you pay to have a job done and your not happy with it but they say that what you get. I would email them daily maybe after a while they will listen.

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    Default Re: Trashy Lingerie = Horrible Customer Service

    oh jeez, that sucks. I feel your pain, I would be SO MAD. Bad customer service makes me livid.

    So the measurements were actually off? Like the waist wasn't 27.5 inches? Get it back and take a photo of it with a tape measure right on it, and submit that to the head of trashy (?) with your original order stating size:MED. Might work.

    If not, I'm sure you can recoup at least some of the costs selling it here or on eBay.

    Feature costumes for sale!

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    God/dess pookie's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    Take the to court and sue those fucker for ripping you off! Make those bastards pay!




  17. #17
    Yekhefah
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    Default Re: Trashy Lingerie = Horrible Customer Service

    I got the same treatment from Pinup Girl and they also accused me of deliberately buying something too small. WTF, why would I do that? They were also horribly rude. Sadly this seems to be the norm in "customer service" nowadays.

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    Default Re: Trashy Lingerie = Horrible Customer Service

    Customer Service = Prevent the Customer from returning unless there is something in it for the store.

    I've seen a few customers at a certain retail store, end up being convinced, into buying more when they have a complaint.... and they still end up with the same frikin' problem.

    Oh and you never tell them you tried anything on.

    I once ordered some panties for the Empress. They sent me a size that would have barely fit on an a child. Dam she is small in the waste, but not that small. Only because I knew the owner, and the item was never worn, was it taken back.
    Last edited by cherryripeboy; 11-10-2007 at 06:14 AM.
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  19. #19
    God/dess ViolaStrings's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    I emailed Honey, the customer service rep, and told her to have her supervisor call me. SURPRISE! No one has responded.

  20. #20
    God/dess FrustratedBunny's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    I had thought about ordering one of those little matching lounge set thingies from them but I guess not now after reading I'm not the only person they had such shitty service with. Fuck 'em.

  21. #21
    God/dess ViolaStrings's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    Quote Originally Posted by FrustratedBunny View Post
    I had thought about ordering one of those little matching lounge set thingies from them but I guess not now after reading I'm not the only person they had such shitty service with. Fuck 'em.

    Seriously. I'll get Guen to make knock offs of whatever I want from them at a much more reasonable price. They've lost my business until they remedy the problem!

  22. #22
    God/dess Corgan's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    ^ eh just get guen to do it anyhow!

  23. #23
    AlexxaHex
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    Default Re: Trashy Lingerie = Horrible Customer Service

    I've been in the Trashy store. It's nothing to write home about, honestly. I much preferred Agent Provocateur when I was in LA - pretty much the same price but classier and more well made. So many of the Trashy bras were WEIRD fitting and the salesgirl followed me around the store like I was going to steal something. Many of their items are unique, but can be duplicated if you know someone who sews. I bought a skirt there for about $90 (stupid, I know) and I think I've worn it once. Unless you buy the whole set of a certain item or theme, it's sort of pointless because you will never find stuff that matches.

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    God/dess velvet's Avatar
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    Default Re: Trashy Lingerie = Horrible Customer Service

    Quote Originally Posted by UtahMike View Post
    Call back, ask for a supervisor. Tell them that you are a senior member of an online message board for exotic dancers with 49,221 members, many of whom are their customers; that you have posted an account of your problem with them; and that their refusal to help you has already cost them business. (See above.) Offer to post another message saying they have resolved the problem with you if they do the right thing.

    i love this suggestion

  25. #25
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    Default Re: Trashy Lingerie = Horrible Customer Service

    I'm going to be the lone voice of dissent here; I have been to the L.A. store and had some absolutely gorgeous items custom made there and have been pleased with the service. My dresses were made to fit and I love them bunches.

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