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Thread: is coustomer service dead? (rantish)

  1. #1
    Lola Rose
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    Default is coustomer service dead? (rantish)

    so, I'm at the grocery store, and I'm ready to check out. I ask for paper, and for the bags to be made light b/c my back is bothering me. I smiled at him and asked please, and tahankyou and was very respectful, as well.

    Well, I got almost 60$ of groceries (including 7 cans) and everything was put into 1 fucking bag!!!!!!!

    I was fumming. I said to the bagger that he would need to redo it. he said he'd put them into my car, they're not to heavy. I asked if he would also carry them into my huse because the ARE to HEAVY!!!!!!

    I tell him again to redo it. He does. sort of. he puts my bread and fruits in another bag. not good enough. i then say i want 2 bags of equal weight.

    he does it, finally.

    I was so pissed, I said, directly to him, i need them packed light b/c my back is in pain. I even bought some pain relief patches!!!!!! he heard me, looked directly at me, and said sure.

    then completely ignored it, and was rude w me when i needed it redone!!!!!

    wtf!!!!

    I know he only makes like 6$ an hour, and he's in highschool and probably want to go home to call his gf or w/e, but come on!!!!!

    ahhh!

  2. #2
    Kaylinn
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    Default Re: is coustomer service dead? (rantish)

    LOL. I have the exact opposite problem .My biggest grocery store pet peeve is that they always put 1 item per bag. I sit there and repackage stuff while scowling at them. I don't wanna carry 23543 different bags into the house.

    Or..they don't put anything in bags. Milk, soda, water, they don't bag any of that stuff. How the fuck am I supposed to carry it in my house in less than 10 trips with no bags?

    But to answer your question, yes, I believe customer service is dead.

  3. #3
    God/dess
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    Default Re: is coustomer service dead? (rantish)

    ^ i know! i go through the self checkout and they still come around and bag my stuff sometimes. i do not need a ton of bags. but i think i probably pack them too full, haha.

  4. #4
    Kaylinn
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    Default Re: is coustomer service dead? (rantish)

    ^ Yes!! I always go through self checkout so I can do shit the way I liek it and not have to deal with incompetant idiots, and when they come around and bag me anyway it annoys the living shit out of me!

  5. #5
    Veteran Member SweetMelissa's Avatar
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    Default Re: is coustomer service dead? (rantish)

    Well maybe he didn't hear you. Maybe you're just so freaking hot that he got distracted and didn't really hear you and was too embarrassed to ask you to repeat yourself. Every time you repeated yourself, maybe he didn't hear you because he kept repeating in his head "baseball, baseball, baseball."

    He was probably having a bad day and taking it out on you which isn't cool. I probably would have made a big scene and bagged the damn groceries myself. Hopefully the boss was near and heard everything that you told the guy and scolded him later.

    My younger sister was desperate for money not too long ago and she was a bagger for a while. She asked for tips from me and other adults and friends to find out how most people like their groceries bagged so no one would get pissed at her. She did it so well people were trying to give her tips afterwards! She got many compliments and thanks. Her boss ended up putting her on the cash register giving her a few extra bucks for doing it and she said that people always came to her asking her to bag their groceries instead of the stupid high school boy next to her..haha. I wish more people cared.

  6. #6
    buffie06
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    Default Re: is coustomer service dead? (rantish)

    and they dont know basic math!!! My groceries were 181.20 , so I gave the lady 200. She put 120 in as the cash I gave her, I told her to put in 200 b/c that is how much I gave her. So instead of putting in 80 more, she puts 100. WTF? So then she hands me 38.80 and I give her the 20 dollars back and she just looks at me like I am crazy and says " are you sure?". I should have kept it.

  7. #7
    Lola Rose
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    Default Re: is coustomer service dead? (rantish)

    haha! but it's good karma to give it back

    i had a guy do such a good job bagging for me recently, I "dropped" 5$ on the ground when he refused a tip.

  8. #8
    God/dess Lysondra's Avatar
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    Default Re: is coustomer service dead? (rantish)

    Ha, that reminds me. At a restaurant my mum was at, my mum put down $40 for her meal (which was $25). The lady got fifteen dollars and put it ON TOP of the $40 and handed it back to my mum. When my mum tried to tell her about her mistake, she started yelling, "NO, I ALWAYS get change right. What's with people thinking just because I work here I'm stupid? Huh? I gave you the CORRECT change." And my mum said, "You did but..." And the waitress said, "BUT NOTHING - I got it right!!"

    ... so my mum got paid $15 to eat lunch.


    Look like a woman
    Think like a man
    Act like a lady
    Work like a dog

    - My Great Grandmother Bessie's Recipe for Success

  9. #9
    Lola Rose
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    Default Re: is coustomer service dead? (rantish)

    hah! lol. good for her

  10. #10
    BrunetteGoddess
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    Default Re: is coustomer service dead? (rantish)

    No, it's not dead, just sparse. If you came to my grocery store I would not treat you like that

    And Kaylinn, re: no bags for milk, soda, etc. Many supermarkets, including mine, are trying to conserve on plastic bag use because it's horrible for the environment and it's causing a big problem environmentally. So usually stuff like 6 packs of soda, milk, anything with a handle isn't bagged unless you specifically ask. So ask if you really want it. Chances are they're just following store policy.

  11. #11
    God/dess SundayMorning's Avatar
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    Default Re: is coustomer service dead? (rantish)

    I've pretty much suspected this since the telemarketing bitch a few weeks ago (who, contrary to her threat that they'd just keep calling, we haven't heard from since. I am SO HOPING that she happened to be getting monitored at the time and someone heard the bullshit she was spewing on her customers and fired her ass!).


  12. #12
    Lola Rose
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    Default Re: is coustomer service dead? (rantish)

    Quote Originally Posted by BrunetteGoddess View Post
    No, it's not dead, just sparse. If you came to my grocery store I would not treat you like that

    .
    b/c you're awesome!

    and beautiful and smart

  13. #13
    Featured Member Kaiyla's Avatar
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    Default Re: is coustomer service dead? (rantish)

    How lame. You were in pain, it's not like you were asking him to re-bag for no good reason, sheesh! So many human beings will do the absolute minimum that they have to do for others. What a turd he was.

  14. #14
    BrunetteGoddess
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    Default Re: is coustomer service dead? (rantish)

    Thanks Lola!*mwuah!*

  15. #15
    God/dess Susan-Va's Avatar
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    Default Re: is coustomer service dead? (rantish)

    One reason why I love Richmond Va. We've got a grocery store chain here called Ukrops. they've been around since the 1930'sor40'. Some people in town say they're more expensive than other chains, and they're not open on Sundays and sell no alcohol. But they are some grocery baggin' motha fucka's!

    I used to worjkpart time there and we had a whole course on how to bag groceries correctly. And they bring the shit to your car and put it in for you, no extra charge. You're not ever=n supposed to tip them! If they get a tip they turn it in to the manager and it's used for store stuff, like an employee's b-day.

    Not to mention they have the best prepared food and bakery ever! www.ukrops.com

  16. #16
    God/dess
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    Default Re: is coustomer service dead? (rantish)

    If you bring your own reusable bags you can tell them exactly how many to use. I keep mine in the car so I'm ready to go grocery shopping any time. I usually do two and distribute the weight evenly (like you wanted, LolaRose). It's so much easier to carry that way.

    Bonus: They're sturdier so no unexpected rips and "Oh shit!" moments as your groceries fall all over the floor.



    Because there ain't no tits on the radio

  17. #17
    BrunetteGoddess
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    Default Re: is coustomer service dead? (rantish)

    My store gives people small discounts when they bring their own bags

  18. #18
    God/dess
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    Default Re: is coustomer service dead? (rantish)

    ^I got a $50 Trader Joe's gift card once. They have a raffle and every bag you bring in gets you a ticket!



    Because there ain't no tits on the radio

  19. #19
    God/dess ExoticEngineer's Avatar
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    Default Re: is coustomer service dead? (rantish)

    I think it's very very rare. Like I said before, I think we are all in a very lonely and crowded place, and we forget that each of us is experiencing life in our own way. Well, lots of us forget anyway.

    But on a smaller scale, I think younger people today are little shits. I can't stand this generation of young people who think it's so cool to be so rude. Nonchalant (sp?) and basically turn off the emotions. And these are the people who are going out for the CS type jobs. So that's who we get to deal with.

    I'm not sure when it happened, but parenting (and yes, I do put a huge amount of the blame on that) became lax and so hands off, wether it's because spanking was considered child abuse, because it wasn't right to put your kid in a corner any more or whatever....it changed things. And not the way people probably intended. We wound up with a bunch of spoiled little brats who don't understand why they can't have it their way and certainly don't understand how to ask for it nicely.

    Grrrrrrrrrr.

    Woah. mega rant. But yah, that's how I feel.



    Then again. I could just be getting old. Because I am almost posotive I heard this exact same speech come out of some parents mouth when I was about 17. Crap. I need wine.




  20. #20
    BrunetteGoddess
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    Default Re: is coustomer service dead? (rantish)

    I guess that's why I turned out so well. My parents were very hands on and weren't afraid to spank me or put me in the corner when I deserved it!

  21. #21
    God/dess ExoticEngineer's Avatar
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    Default Re: is coustomer service dead? (rantish)

    Eeek, ya know, tht may have sounded very insensetive actually, with several SWers having had abusive childhoods. I don't mean to say that beating a kiddo is a way to raise a child at all. Not at all.

    Is there a difference between spanking and abuse? Should this be another thread? Yah...this would classify as a total threadjack. Sorry Lola!




  22. #22
    Kaylinn
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    Default Re: is coustomer service dead? (rantish)

    Spanking: Gonna start another thread.

  23. #23
    BrunetteGoddess
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    Default Re: is coustomer service dead? (rantish)

    Shiiiit. If I was helping a pretty girl like Lola who had back pain I'd be packing cautiously and weighing the shit in my hand until it felt even. Because, you know, as a fellow back pain sufferer, I totally get it.

  24. #24
    buffie06
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    Default Re: is coustomer service dead? (rantish)

    Quote Originally Posted by Lysondra View Post
    Ha, that reminds me. At a restaurant my mum was at, my mum put down $40 for her meal (which was $25). The lady got fifteen dollars and put it ON TOP of the $40 and handed it back to my mum. When my mum tried to tell her about her mistake, she started yelling, "NO, I ALWAYS get change right. What's with people thinking just because I work here I'm stupid? Huh? I gave you the CORRECT change." And my mum said, "You did but..." And the waitress said, "BUT NOTHING - I got it right!!"

    ... so my mum got paid $15 to eat lunch.
    i soo dont wanna threadjack but this made me think of something from the other night. I was sitting in the dressin room next to the most egotistical and neurotic girl on the planet and we nicely avoid one another. Well i was smoking and there was no ashtray, there was a glass of water and I made sure to ask everyone if it was being used, they all said no. I was ashing in it. Well this girl was in the bathroom and came bk and picked it up. I started to tell her no, and she went off "This is MY water! NOT YOURS!!, get your own dam water!" So she proceeds drinking it and leaves the room , and everyone saw and started laughing. She is evil...so i loved it.

    Sorry, this had nothing to do with customer service

  25. #25
    Lola Rose
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    Default Re: is coustomer service dead? (rantish)

    I usually do bring my own bags, well 50% of the time.... lol. i forget!

    but i used to just make them move over and I'd do it myself.

    I really think the problem is with the teenage baggers. I've never had an issue with the elderly or mentally challenged people. They are so much nicer, always smiling and polite, and they do a good job.

    but even though i give directions politely, teen aged male baggers (like 16-18.) always fuck it up or are rude.

    You think they'd be nice to the pretty girl

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