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Thread: Lush Shipping Question

  1. #1
    AudreyLeigh
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    Default Lush Shipping Question

    I ordered Dec 19th. Est. delivery Dec 28-Jan 7th. Its Jan 2nd and I still havent received the email they say theyll send when they actually ship the product. Is this how this company always is? Last minute? Shouldnt they have shipped it by now so it gets here in time?

    I dont know much about customs/shipping whatever in Canada or how long it takes from when they ship for it to get here.

    My excitement has turned into frustration...

  2. #2
    God/dess SundayMorning's Avatar
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    Default Re: Lush Shipping Question

    It's a bad time of year for shipping--they were undoubtedly held up by the holidays. Somebody--I'm thinking TM--was just having this experience with delayed shipping. I know it took a good 2 weeks for the stuff my Hubby bought to arrive, pre-Xmas. Boo waiting for Lush baths!


  3. #3
    AudreyLeigh
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    Default Re: Lush Shipping Question

    I had to have a boring epson salt bath tonite. Not fair!!!!!! I want my LUSH.

    If it was shipping thats one thing but it hasnt even been sent yet! Mail my damn Lush please. Guess Ill wait a couple more days before calling....

  4. #4
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    Default Re: Lush Shipping Question

    My order I placed on the 14th shipped on the 21st. With the holiday madness it will probably be on the far end of their estimate. Once shipped my gifts were received on the 24th with the free shipping upgrade. I'm NorCal too.

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    Default Re: Lush Shipping Question

    I bought my Lush on the 14th and expected to get it by the 1st. They didn't actually ship my stuff until the 28th and had charged my account on the 19th. This was after I emailed them. By the next day they sent me an email saying my stuff was being sent out.

    It wouldn't hurt to send them a friendly email asking when they are going to ship the items.
    you live like an ivy vine
    you can only survive by clinging onto trees
    that's your flaw
    put down some roots so you can stand on your own
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  6. #6
    AudreyLeigh
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    Default Re: Lush Shipping Question

    OK, I sent them a reply to the auto email they sent back from the first one.

    Next time Ill definately pay the $10-20 and upgrade to the 2-9 day XPress shipping rather than being cheap and then having to wait FOREVER.

    Oh and they charged my account the same day I made the order... on the 19th....

    I better ordered the XMas Massage bar and now the site says 'Out of Order' - Ill be a not so happy first time customer if I dont get my entire order that i ordered before the sale.

  7. #7
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    Default Re: Lush Shipping Question

    ^ you won't get it, i'd bet. i just saw on the forum that people arent getting things they ordered (one on dec 14th) with no warning. just says refunded on their invoices.

    i only order from mail order if theres an online promo. i wanted a special shower gel that was online only. during the chat party you got some freebies. thats why i ordered online. otherwise, its the long drive to the store for me. mail order is a HASSLE.

  8. #8
    God/dess Lysondra's Avatar
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    Default Re: Lush Shipping Question

    *amused* Man you guys think two weeks is forever to get something delivered?

    Try living in another country.

    *jealous*


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  9. #9
    AudreyLeigh
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    Default Re: Lush Shipping Question

    Why does it say on the site that theyll call you if theyre out of something. Id prefer that and to have it replaced with something else since it takes forever to get here (if theyre out of it).... Im going to call them tomorrow so if they are out I can have it replaced (like it says on the site)...

  10. #10
    AudreyLeigh
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    Default Re: Lush Shipping Question

    OK, I just read through pages of shipping rants... lovely. So I guess Ill order from UK next time... seems people are getting those orders in good fashion. Live and learn.

  11. #11
    AudreyLeigh
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    Default Re: Lush Shipping Question

    I am soooo mad. I just realized theres TWO Lush stores in SF. Id so have driven the 2 hrs there rather than wait and wait and want. I had no clue they were so close. Last time I looked at the site I looked at the list up and down and saw 3 stores... didnt realize it went horizontal and they had EIGHT!

  12. #12
    God/dess Lysondra's Avatar
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    Default Re: Lush Shipping Question

    Quote Originally Posted by AudreyLeigh View Post
    OK, I just read through pages of shipping rants... lovely. So I guess Ill order from UK next time... seems people are getting those orders in good fashion. Live and learn.
    I don't get it. It's five days before they even SAID you might get it. It's the holidays and shipping normally takes long ANYWAY.

    I'm sorry, I just think it's weird that you're angry your Lush isn't 5 days EARLY. I mean, c'mon... at least wait five days and THEN complain.


    Look like a woman
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    Work like a dog

    - My Great Grandmother Bessie's Recipe for Success

  13. #13
    AudreyLeigh
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    Default Re: Lush Shipping Question

    Im not upset over not getting the product yet. Im not even really upset - just antsy! Theyre supposed to send an email stating its going to be shipped. thats what im waiting for.

    When i get that email i have to add 1-2 days for "processing" + shipping time from canada. They only do orders M-F so even as of now theres no way Ill get it by the 7th...

    And it was "between Dec 28th and Jan 7th" - with no other company has the product gotten here at the end of the deadline. Then again, guess thats just Lush. Next time Ill know "Jan 7th" and forget about the "Dec 28".

    I mean honestly, from my point of view it shouldnt take 12 (business) days to put soap in a box and put it in the mail.... it hasnt even been "processed" yet.

  14. #14
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    Default Re: Lush Shipping Question

    Quote Originally Posted by AudreyLeigh View Post
    OK, I just read through pages of shipping rants... lovely. So I guess Ill order from UK next time... seems people are getting those orders in good fashion. Live and learn.
    shipping is EXPENSIVE. but i got mine from the uk in 4 days. things were broken because they were unpackaged. but they were also bigger and better.

    Quote Originally Posted by Lysondra View Post
    I don't get it. It's five days before they even SAID you might get it. It's the holidays and shipping normally takes long ANYWAY.

    I'm sorry, I just think it's weird that you're angry your Lush isn't 5 days EARLY. I mean, c'mon... at least wait five days and THEN complain.
    she hasn't gotten the email that her order was shipped. yet she has been charged. which is not ok. like she said, if it hasn't shipped yet, there's no way it'll get here on time. i ordered on i think the 12th and had mine before christmas. how is it she ordered a few days later and still hasnt even gotten the shipping notice? thats not cool.

  15. #15
    Banned LatinaRose's Avatar
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    Default Re: Lush Shipping Question

    My Christmas order seemed to take forever, but I got the package and never got a shipping email. Just call CS, they are really nice. Lush generally takes 2 weeks to ship when it's NOT Christmas, so I wouldn't worry. And girl, you shoulda went to the store!!! The promo was so good in store!

  16. #16
    AudreyLeigh
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    Default Re: Lush Shipping Question

    But I didnt know about the SF stores til last nite - I was researchin the forums and website. Next time Ill go to the store!

  17. #17
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    Default Re: Lush Shipping Question

    This will be my 4th shipment from them and it's always late. It's taken anywhere from 1 to 2 weeks to process and then it only takes three days to ship to me (in southern AZ). So once it ships, it's super quick, but the 3-5 business day processing time is bs.

    I ordered mine Xmas and it still hasn't shipped either.



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  18. #18
    AudreyLeigh
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    Default Re: Lush Shipping Question

    I hear theyre just now doing orders placed Dec 19th so youll probably have a bit longer. They are upgrading all shipping tho....

  19. #19
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    Default Re: Lush Shipping Question

    Its good to know I'm not the only one who has not received my Lush.

  20. #20
    AudreyLeigh
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    Default Re: Lush Shipping Question

    OK, I ordered Dec 19th and just got my tracking number. So for those who have later orders you can guestimate from that.

  21. #21
    Banned LatinaRose's Avatar
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    Default Re: Lush Shipping Question

    Yay!! What did you order anyway?? I'm always curious to hear what people are drawn to try first for some odd reason!!

  22. #22
    AudreyLeigh
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    Default Re: Lush Shipping Question

    Umm... everytihng recommended....

    Bathbombs:
    Blackberry
    Butterball
    Think Pink
    Sex Bomb

    Melts:
    Creamy Candy
    Melting Marshmellow

    Massage Bars:
    Christmas Massage (which I doubt Ill get)
    Glitterbug

    Soap:
    Rockstar

    I keep thinking I didnt order enough - only a couple massage bars (and Ill probably only get one!) and one soap. Hmmmm.... lucky I found the Lushes in SF so I can go down there and buy more if needed and not have to wait weeks!

  23. #23
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    Default Re: Lush Shipping Question

    you may not love melts. do you like bubbles? because melts kill them, so if you use them, you'll want to wait a while to enjoy the bubbles first before tossing a melt in. the only melts i use are floating island and mmm, though i did recently get a creamy candy melt to try.

    wait, i guess you dont since you didnt order any bubble bars.

  24. #24
    AudreyLeigh
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    Default Re: Lush Shipping Question

    ok, I was wrong. i was trying to remember by looking at the site:

    Heres my actual order

    Butterball SKU: 12 1 $4.50 $4.50
    Blackberry SKU: 2172 1 $5.40 $5.40
    Think Pink SKU: 2158 1 $5.55 $5.55
    Sex Bomb SKU: 157 1 $5.60 $5.60
    Creamy Candy SKU: 594 1 $5.95 $5.95
    MMM Melting Marshmallow Moment SKU: 2155 1 $7.75 $7.75
    Flosty Gritter SKU: 2487 1 $5.45 $5.45
    Christmas Massage SKU: 02438 1 $6.95 $6.95
    Rock Star SKU: 843 1 $7.60 $7.60

  25. #25
    God/dess
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    Default Re: Lush Shipping Question

    yup, you DEFINATELY have to go to the store

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