Okay I am going to jump on the bandwagon of McDonalds/food service rants.
There's this one pizza place across the street from my job's office. THEY SUCK. Their food is okay in taste(although VERY unhealthy and you can tell by the taste), but definitely not great, and they screwed me over big time. The worst part is, it's the ONLY food place within reasonable walking distance from my work except for this overpriced Kosher cafe, which has very good food but is overpriced and is closed most of the time.
First of all, the employees aren't the most friendly. A while back, I placed an order as usual. My coworker and I had been ordering pick-up from them on a somewhat regular basis. You'd think they'd appreciate the business, esp since my work's town is a dying little borough town that used to be a lot more thriving than it is now. So anyway, I placed the order and the woman rudely hung up on me before I could even ask her what the subtotal was, the time it'd be ready, etc. VERY unprofessional.
So I wait 20mins(giving them more than enough time) and head down there and the idiots all look at me blankly and say "what food order?"By this time I was starving and had been looking forward to my food. And they didn't even make it! Then I explained what happened and added in a complaint that I'd been hung up on. They claimed that the woman who'd taken my order had to leave the place for a "big emergency." No apology, no coupon, no complimentary food item for my inconvenience. Being meek, I asked them what they could do for me(I wasn't ballsy enough to blatantly suggest I get free food for my trouble). The asshole middle aged guy(him and the woman are husband and wife owners of the place, I think) pawned me off to a guy that was very obviously on his break, sitting in one of the booths! The guy says, "I dunno...uh, they'll make you anything you like" so I said "how much?" and they said "the price on the menu"(i.e., full price, NO discount) as if they were doing me this HUGE favor by simply making me any food at all. I told them my order from before and they claimed they didn't have it. What?? So I said that I was not interested if they didn't have what I wanted, esp after I wasted all that time on my work break and was left with no food, so I walked out.
I went back to the office and told my coworker what happened. He lamented and thought it was retarded. He said "They shoulda given you free food at the very least!" and I thought, "Yeah, he's right. WHy the fuck was I so fuckin' meek and passive?" so I called them up to complain and say that I wouldn't be coming back at all anymore unless they tried to save my business. Who answers the phone, but the same woman that hung up on me!! So much for her "emergency"! I explain everything, she is nicer and actually apologetic, then rambles on about how she's been in business for 25 yrs and values customers, yadda yadda yadda, she wants to save my business, yadda, and she will give me something for free next time.
By this point, I was fed up with the place but I wanted to get my free food at least. So the next time I placed an order and went to pick it up, the asshole lazy middle aged man is there, and claims that he doesn't know what I'm talking about when I mention that the woman told me I would get a free sandwich for my troubles from a few days earlier. He shrugs carelessly and says "eh, she's gotta be here to do that," charges me anyway, and refuses to tell me when she works next after I ask him. Ugh. Sounds like a trick to get me to keep coming back, huh? I regret that I paid for the sandwich anyway. I shoulda just walked out!
This happens a few more times. Finally when I place an order, I get the woman on the phone again. I remind her about the free food offer, and she says that she'll handle it when I get there to pick up my food. WHen I get there, her idea of "free" is giving me a $2 discount on a $6 sandwich.
Oh yeah and throw into the mix the times that they claimed to be "out" of an item. Apparently half their menu is "no longer available," yet they'll keep printing out brand new updated menus with all the items that they supposedly "no longer have." False advertising?...definitely.
They would also charge me slightly more than what was on the menu, then claim that the takeout menu I had was outdated. Sounds like bullshit to me.
So I pretty much avoid this pizza place for the next 1-2 months. I only ordered from there on a few rare occasions because I was unable to pack my own lunch that day and I was DESPERATELY hungry(and I usually had my coworker pick up the food, since I didn't want to face them). Guess what?...they did it again once or twice more! They neglected to make my food. They claimed that they were "out" of an item yet they never bothered to tell me this when I was on the phone with them. They also hung up on me before they got my phone # or told me the cost. So you can imagine how disgusted I got when they pulled this stunt on me again, on a day that the Kosher cafe was closed + there was no way I could get food until after work.
I got angry and through stuttering, expressed how disgusted I was. I told the guy something along the lines of, "This is the umpteenth time you've done this! How can you call this service? You claim you are 'out' of something, yet you print it on the menu. You didn't even bother to tell me if it was out, or to even tell me how much the subtotal was. This is so unprofessional!" The guy acted ignorant like he could care less. He actually said, "Whatever, I don't have to tell you how much your food costs. You should know since you always order the same thing" even though it was only the 2nd time I'd ever ordered the fish hoagie(usually I'd get the eggplant parm or mozz sticks). I told him that since they were so flippant and uncaring about my business, that I would get my entire office to stop coming here. He didn't even care!!
It pisses me off that I didn't stand up for myself in the past, i.e. I kept going back and I paid for my sandwiches all those times when I was under the pretense it was complimentary. It also pisses me off when my new coworker calls them up and goes there religiously. I told him that their service is inadequate yet he keeps defying me and going there, which makes me look "stupid." Ugh.


There's this one pizza place across the street from my job's office. THEY SUCK. Their food is okay in taste(although VERY unhealthy and you can tell by the taste), but definitely not great, and they screwed me over big time. The worst part is, it's the ONLY food place within reasonable walking distance from my work except for this overpriced Kosher cafe, which has very good food but is overpriced and is closed most of the time.
By this time I was starving and had been looking forward to my food. And they didn't even make it! Then I explained what happened and added in a complaint that I'd been hung up on. They claimed that the woman who'd taken my order had to leave the place for a "big emergency." No apology, no coupon, no complimentary food item for my inconvenience. Being meek, I asked them what they could do for me(I wasn't ballsy enough to blatantly suggest I get free food for my trouble). The asshole middle aged guy(him and the woman are husband and wife owners of the place, I think) pawned me off to a guy that was very obviously on his break, sitting in one of the booths! The guy says, "I dunno...uh, they'll make you anything you like" so I said "how much?" and they said "the price on the menu"(i.e., full price, NO discount) as if they were doing me this HUGE favor by simply making me any food at all. I told them my order from before and they claimed they didn't have it. What?? So I said that I was not interested if they didn't have what I wanted, esp after I wasted all that time on my work break and was left with no food, so I walked out.
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I'm sooooo glad I'm not nearly as much of a pushover this year!
That's what I've been doing...although the only people I talk to in that town are 2 coworkers and a former coworker. I tell my new coworker about my bad experiences there in an effort to get him to not want to go there(and for the past 2 months, it's been working! HAHAHA!), because if the pizza place sees the same ol number calling them as me, they'll know that my attempts to get my coworkers to avoid the place have backfired, and they'll have even more reason to laugh at me behind my back more than they probably did in the past when I went there.


's a big favor by giving them another
of your money.

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