So this has happened to me TWICE in 2 days of work. I am going to talk to a manager today, because it is bullshit. Also, the managers are quick to lecture us about some dumb shit like "make sure you're on the stage as soon as the song starts," while the waitstaff, bartenders, and CR hosts get away with the shittiest customer service ever. Of course they never get lectured.
1. Saturday night---I was in the CR for an hour ($300 for me, roughly $240 for the club). It was the end of the hour, and the guy had to pee (so did I), but he wanted another hour, so he said to meet him back there. I went to the bathroom, came back and he was gone. I waited about 10 minutes, then realized he probably just ditched me.
So I wander back out on the floor, and get another CR. Its 1:30, so we can only do a half-hour ($160 for me, $240 for the club again). When I get there, the CR hostess tells me "Where have you been, your guy is waiting back there for you!" So I had to tell my new guy that I was sorry but I didn't realize the customer came back (he was cool with it). Turns out Guy #1 went and had some conversation with his friend that ran a little too long.
I go back, assuming she has run his CC. I get really nervous about that stuff though, so after 5 minutes of me being back there again and not
seeing any funny money I came up front to make sure she had my money. Well, she is NOWHERE to be found. I go around frantically looking for her, for about 15 minutes, and when I find her she tells me THAT SHE DIDN'T RUN HIS CC, AND SHE WON'T RUN IT NOW BECAUSE ITS THE END OF THE NIGHT.
This is bullshit. I would have gotten an hour from that guy. If she wasn't gonna run his card, why the fuck couldn't I have just gone back there with the new guy for a half hour? I was pissed but let it go until......
2. Last night-- I was in the VIP CR for an hour ($400 for me, about $440 for club). Again, it was 1:30 and the guy wanted to stay back in the VIP CR (which is still the same price because they only sell it by hours).
This guy was LOADED, and I was the 2nd girl he was in the VIP CR with. He had a bad time with the first girl and kept saying how he liked me so much better, blah blah. I figured when they ran his card again he would also give me a tip, because he kept stating this. Shaping up to be a really great night here. Well I fucken go and look for this bitch, and again she is nowhere to be fucking found!!!!!!!!!!!! The guy actually LEFT THE CLUB because he was drunk and getting annoyed with me being gone looking for her. So there goes $400 for me! Thanks, bitch!
I just don't understand....why do we have to go and search them out anyway?!?!? Why can't, after an hour, THEY come back there and ask the customer if he wants to stay?!?? Its like, this freaking guy just paid $800 on his damn CC!! If they are likely to spend THAT much for an hour, most likely they are going to spend even more. And if you are polite to him he will even tip YOU. Duh.
Also, I HATE checking the time when I'm back there with a custy. It shouldn't be my job!! Yes I keep track of it, but how rude is it to keep looking at a watch!?? It doesn't make me look like I'm having a very good time. If the host was back there reminding him, it wouldn't be so rude. I could play it off like "Omg!! I was having so much fun I didn't even realize it was almost over, do you wanna keep going?"
^Yes, I have even tipped them before and asked that they do this. Only sometimes do they bother. I'm so sick of losing money because of this shit.



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