So I decided to stop riding and sell (consign) my saddle at a local consignment shop/saddlery (local as in an hour away). My saddle is in excellent shape and we agreed to sell it for $700. That's what I paid for it and I didn't use it. OK, fine and dandy
A month goes buy, it's a really nice saddle at a really low price (high end Beval for those horse people) and I wanted to know if it sold yet or if there was any interest shown in it. Here are the following conversations I've had with this place: Red is what i'm thinking
Day 1)
me:Hi, my name is _______ and I'm calling about the status of my saddle. The number is ____ and my vendor number is ____
emp.K, let me check (put on hold) I can't seem to find your saddle (oh really), the person that does consignments isn't here she'll call you tomorrow.
me: OK
I wait a week and call because nobody has bothered calling me back
me: Hi my name is yadda yadd
emp: Oh right you had the beval saddle.
me: yes, have you found it? Is it on trial?
emp: We haven't found it. We'll look for it and give you a call (WTF, you LOST MY FUCKING SADDLE?)
tomorrow
me: OK thank you
I hear from no one, it is now week 2 of the AOL saddle
me: Hi my name is ...(I get cut off)
Emp: RIGHT! You're the girl with the missing saddle (IT"S STILL NOT FOUND YET WTF")
me: You mean, you still haven't been able to track it down?
Emp: I'm going to have the owner call you tomorrow
me: OK, in a somewhat agitated voice.
I HEAR NOTHING AGAIN FOR 4 DAYS!!!!!!!!!!!!
me: Hi my name is yadda yadda
owner: yes, there's a note sitting on my desk
me: what's happened with my saddle, what's the situation
owner: we can't find it, we're looking for it
me: How long are you going to look for it, and what happens if you can't find it
owner: We'll cross that bridge when we get to it (FUCK YOU I WANT MY MONEY OR MY SADDLE BACK!!! THE BRIDGE HAS ARRIVED AND I"M FUCKING IRRATATED!!!!!!!!!)
me: So how long do I wait?
owner: a week or two (WHAT!!!!!)
me: Thank you
It's been yet another week, and I have heard nothing. These people NEVER call back when they say they will, they seem irratated when I call and are not even polite or apologetic.
I read the contract "Not responsible for lost or stolen items"
FUCK ME!! I ALMOST THINK YOU STOLE THE SADDLE AND AM SCREWING ME OVER
It wouldn't be so bad if they were NICE or SORRY that my $700 item is MIA. How about some compassion people, I'm pretty sure if one of YOUR saddles went missing/stolen you'd be upset. I've been kind and patient and I'm not going to be anymore. I'm calling tomorrow and demanding I get my money or my saddle. If they can't provide I am threatening to speak with every horse association in the area, review and rate them badly online, and contact the better business bureau. I understand I signed a contract, and I'd have been nicer if you would have nice to begin with. Point is they fucked up, and somehow they will pay. I don't know if I'm being over the top, but I talked to my former trainer and she said I was being ridiculously patient and resonable. She would have thrown a fit in the store by now if it was her.
So I'm going to nicely ask to speak with the manager. Explain we are on a month of no saddle, and I want to know what steps he plans on taking. The bridge has come, and you need to deal with it. If he offers up nothing, I will indeed file with the BBB, at least for shitty service if not for a lost/stolen item. Also, my trainer already knows the situation. She is highly regarded in the area, and the moment she knows they're screwing her over ALL area horse people will know the shadyness. I'm really pissed. Sorry for the long rant.
Any advice is welcomed.
If you want to read more pissy writing, please see rant number 2.


K, let me check (put on hold) I can't seem to find your saddle (oh really), the person that does consignments isn't here she'll call you tomorrow.
Reply With Quote



Bookmarks