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Thread: Another bad customer service rant

  1. #1
    Peanut_Butter
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    Default Another bad customer service rant

    Yesterday I bought a prepaid Visa card that I could use to load my tuition money on and pay tuition online with, because I didnt have a checking account or any other way to pay tuition. ( I have seince opened the checking account)

    Anyway, yesterday when I bought the card, I miscalculated how much I needed to put on the card, so today I went to Walgreens to put more money on the card. The cashier, an old white haired lady said I couldnt load more money on the card so soon. I said yes I can. She said no, you can't. Guess you shouldn't have spent it all in one day.

    Excuse me? What did you just say to me?

    "well, if you hadn't spent the whole card in one day you wouldnt need to try to reload it again so soon."

    Oh. fuck no.

    I said "first of all, What I do with this card and my money is none of your fucking business. Second of all, where's your manager?
    She said, she's unavailable right now. I said, well you better make her available right now. Right fucking now.

    I told the manager what this old bat said to me. I was fucking livid. I'm still steaming. The manager of course just apologized and said she'd have a word with the woman. I said, well, this is the THIRD time I've had an issue with yuor cashiers. Maybe they need a course in the proper way to handle customers. All their job is to ring up my damn purchases and be quiet. I will no longer be shopping at this store until your cashiers learn how to keep their mouth's shut.

    In the past, I've bought a pregnancy test there and had a cashier say to me" uhoh. Somebody had an accident"

    Then I had 3 cashiers that were actualyl gosspiing and talking about me in the next aisle over and thougth I couldnt hear them. Fuck Walgreens and their unprofessional dumbass cashiers. I go to CVS from now on.

  2. #2
    High_Heel_Lover
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    Default Re: Another bad customer service rant

    Oh my I'm so sorry

    (hugs)

  3. #3
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    Default Re: Another bad customer service rant

    That is TERRIBLE!!!

  4. #4
    BrunetteGoddess
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    Default Re: Another bad customer service rant

    WOW. I'd actually go over the manager's head and complain to the higher ups in Walgreen's about all 3 incidents. Something needs to be done about abusive cashiers and employees.

  5. #5
    Veteran Member MixedBabe88's Avatar
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    Default Re: Another bad customer service rant

    Wow, I have never in my life been such a shitty customer service rep, unless a customer was shitty to me, and even then I'm not rude, just...unemotional.

    Who the hell would even think to make a comment about something as personal as a pregnancy test? Good lord, bad taste, very bad taste.

    I never have problems with walgreens, besides the pharmacist (who in all honesty was trying to be helpful) announcing one of my more personal prescriptions out loud while customers were standing around.

  6. #6
    Veteran Member Jeanette's Avatar
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    Default Re: Another bad customer service rant

    Seriously, those people need to be fired. What's wrong with these people?

    I thought this would be a regular customer service rant so I was ready to chime in about how I just ordered a black angus burger with bacon and cheese from McDonalds, and even asked to get the bacon crispy, but got a chicken burger, which I'm eating right now. That's nothing compared to these cashiers... just wow! No wonder you were livid, I'm furious and it didn't even happen to me. The nerve!

  7. #7
    Featured Member aviendha's Avatar
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    Default Re: Another bad customer service rant

    Wow! Those people are a CS nightmare. Good for you for confronting the cashier and speaking to the manager. That's exactly what needs to happen, and I agree that taking it to the district manager wouldn't hurt either.

  8. #8
    Veteran Member MissAlethea's Avatar
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    Default Re: Another bad customer service rant

    Wow..... that's just..... wow..... "Uh-oh, somebody had an accident"?!?!?!?!?!?!?! Do they not get that their job is to facilitate an economic transaction, not be a snarky old biddy about other people's lives? I mean, professionalism, people...
    If I can work at a porn store and keep my mouth shut, they can certainly do it at Walgreen's! So sorry they sucked, and I agree you should go to a higher up, a la a District manager or the like.
    Haikus are easy,
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