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Thread: whats up with lush!

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    Default whats up with lush!

    The last few times Ive bought stuff its not the same. I use skin shangrala and smitten and this time when I bought them they are not the same. Its like there skimping somewere the smell is completley different on both products as well as the color and they are not at all as moisturising. The consistency is way thinner too. The smells stink too they are not at all the same.

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    Featured Member noelle's Avatar
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    Default Re: whats up with lush!

    Because their products are made by hand, sometimes you'll get a product from a batch that is better or worse than what you're used to.
    Quote Originally Posted by lokikola View Post
    If success meant being savage my woes would disappear.

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    Featured Member Victoryx0x0's Avatar
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    Default Re: whats up with lush!

    Quote Originally Posted by noelle View Post
    Because their products are made by hand, sometimes you'll get a product from a batch that is better or worse than what you're used to.
    what she said

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    Default Re: whats up with lush!

    I would return them if your not satisfied.

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    Default Re: whats up with lush!

    Well this is like the last few times they have changed little by little. Like they were cutting back on ingredients and didnt want people to notice. I dont know. Ive been using there stuff for around 2 years now and I know there made by hand. Are they made at each store?

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    Member spacecadet's Avatar
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    Default Re: whats up with lush!

    they ship it in from Canada, I do believe.... unless it's changed?

    but definitely take it back in. they're very good with returns/exchanges.

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    Veteran Member LadyLuck's Avatar
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    Default Re: whats up with lush!

    Hmm. If it's happen several times now maybe it's time to try a new product?
    There never was a good war or a bad peace.

    Benjamin Franklin

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    Default Re: whats up with lush!

    Yeah I really love the skin shagrala though. I have super dry skin and this is the best for when I travel. I also use bosia, dr haushka and a zillion other products too but this is best for really dry skin even better than crem de lamer.

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    Featured Member noelle's Avatar
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    Default Re: whats up with lush!

    I know what you mean. it's really cool that the products are handmade by real people but it's disappointing to get a batch you don't like as much. What I'd recommend doing is when you get a product you really like, take a look at the label showing who made it and remember their name/picture. Then next time you're buying that same product, try to get one made by the same person. I totally have favorite product-makers that I gravitate towards.
    Quote Originally Posted by lokikola View Post
    If success meant being savage my woes would disappear.

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    Default Re: whats up with lush!

    Thanks noelle thats a good idea.

  12. #11
    ajbaer
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    Default Re: whats up with lush!

    There are several products I've gone back to purchase that are TOTALLY different. Like my Avobomb leaving me DRY and the smell was like Fruit Loops. Completely unappealing. This wasn't the first time. I had complained to the store and they wouldn't swap them out, and I contacted lush online..I never heard anything. I'm a bit upset...in fact I'm not going out of my way to get the few things I've been using. It really upsets me that they wouldn't even take even exchanges.

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    Default Re: whats up with lush!

    ^ they cant swap online stuff in the store. theyre really weird about that. when the nyc store made a mistake and overcharged me, i emailed customer service, and they had the store MAIL me a gift card instead of just giving me an online credit. nice, since theyre supposed to be all about less packaging and waste

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    Default Re: whats up with lush!

    I wonder whats going on. There cutting corners because of the shitty economy I bet. The skins shangrala is like 50 bucks too so its dissapointing. It usually smells like vanilla but smells like grass or something nast now. I now its completely different because I have this little wrinkle in the middle of my forhead and it use to smooth it right out and plump it up when I put it on. Know it doesnt do shit.

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    Default Re: whats up with lush!

    Definitely go back to the store, they are really good with customer service...or, if you have to senf it back VIA mail, same thing.

    I use ultrabland and celestial and just bought a refill of both recently... they were okay.

    You should make them open up the boxes at the store and smell them if you can, to make sure you still want them. Otherwise they will def. return their money. Get some free samples too!
    Sexy Jasmine after getting fucked over at work:

    God loves strippers and when guys do things like that its an automatic ticket to HELL!


    Quote Originally Posted by anomar View Post
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  16. #15
    ajbaer
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    Default Re: whats up with lush!

    Quote Originally Posted by britt244 View Post
    ^ they cant swap online stuff in the store. theyre really weird about that. when the nyc store made a mistake and overcharged me, i emailed customer service, and they had the store MAIL me a gift card instead of just giving me an online credit. nice, since theyre supposed to be all about less packaging and waste
    I bought it AT the store. I've never purchased online. I even had the receipt with me to prove it. Grrrr

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    Default Re: whats up with lush!

    Quote Originally Posted by ajbaer View Post
    I bought it AT the store. I've never purchased online. I even had the receipt with me to prove it. Grrrr
    oh. well hmm. that sucks that the online CS didnt help you. at least they helped me even if it was a hassle!

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