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Thread: Site Issues?

  1. #1
    Peanut_Butter
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    Default Site Issues?

    Is now private?

  2. #2
    God/dess jaizaine's Avatar
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    Default Re: Site Issues?

    really?

    i just clicked on it and it only shows post i've made in there. we must only be able to view our own issues now.
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    God/dess UtahMike's Avatar
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    Default Re: Site Issues?

    I clicked it anyway, and two threads I started appeared. Apparently you can post a question, problem, etc., and see what answers you get, but you can't see anyone else's threads.

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    God/dess Pryce's Avatar
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    Default Re: Site Issues?

    Site issues converted to help ticket system:

    http://www.stripperweb.com/forum/ann...php?f=125&a=16
    We all imagine ourselves the agents of our destiny, capable of determining our own fate. But have we truly any choice in when we rise, or when we fall, or does a force larger than ourselves bid us our direction. Is it evolution that takes us by the hand, does Science point our way, or is it God who intervenes keeping us safe.

    So much struggle for meaning, for purpose. And in the end, we find it only in each other. Our shared experience of the fantastic. And the mundane. The simple human need to find a kindred, to connect. And to know in our hearts... that we are not alone.
    Heroes

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    Default Re: Site Issues?

    I don't know how I feel about this. Most of the time the members are way faster at responding to site questions than admin.

  6. #6
    God/dess Pryce's Avatar
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    Default Re: Site Issues?

    Changing our turn around time and creating a FAQ that addresses actual problems are part of these changes.
    We all imagine ourselves the agents of our destiny, capable of determining our own fate. But have we truly any choice in when we rise, or when we fall, or does a force larger than ourselves bid us our direction. Is it evolution that takes us by the hand, does Science point our way, or is it God who intervenes keeping us safe.

    So much struggle for meaning, for purpose. And in the end, we find it only in each other. Our shared experience of the fantastic. And the mundane. The simple human need to find a kindred, to connect. And to know in our hearts... that we are not alone.
    Heroes

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    Default Re: Site Issues?

    Hmmm... I dunno whether this is yet another step towards a more Orwellian Stripperweb or a more effective one... I suppose only time will tell. I'm certainly willing to give it a chance and see how it pans out before passing judgement. If issues actually get addressed quickly then it'll be for the better... the only thing is- what about the issues that DIDn't necessitate staff responses? Like newbies asking a question that older site members could answer? Not everything in site issues was a 'please delete me' thread... and you're also now asking for repeat threads, as we can't see what other people are posting... if there's a glitch in the system you may have 50 threads asking about it instead of 1 in the previous system. THAT does not seem effective to me... it seems ridiculous.

  8. #8
    Banned Blade's Avatar
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    Default Re: Site Issues?

    I dont like it. Members are much quicker with help on a lot of issues than admin.
    Help tickets? kinda microsoftish....good luck with it.

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    Default Re: Site Issues?

    mmm, not a fan.

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    Default Re: Site Issues?

    oh come on now.

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    God/dess VenusGoddess's Avatar
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    Default Re: Site Issues?

    The ticket system is lame, in my opinion. Especially with the "speed" (and I use that haltingly) that it takes to respond to some issues on the site anyways. The FAQ is a waste of time, as well...rarely anyone will read the FAQ and even when they do, they'll always think that their problem is unique (just like them) and will need an answer from someone.

    Also, why have 40 people "help ticket" the same problem, when you can just take care of it all in 1 thread?

    Lame. Waste of time.

    But, that is totally MHO.

  12. #12
    Banned jasmine's Avatar
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    Default Re: Site Issues?

    Trouble tickets = Giant hairy pain in the ASS.

    Seriously, I used to work at a company that worked on a trouble ticket system. It sucked! BAAAADDD!

  13. #13
    God/dess Pryce's Avatar
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    Default Re: Site Issues?

    Quote Originally Posted by jasmine View Post
    Trouble tickets = Giant hairy pain in the ASS.

    Seriously, I used to work at a company that worked on a trouble ticket system. It sucked! BAAAADDD!
    Every major and most minor companies use ticketing systems to manage customer support. While they're not perfect, they are the best of what we have at this time.

    The long term goal is to develop a FAQ that addresses common issues and the ticketing system for personal/unique issues.

    The efficiency of the system comes from consolidating how support requests come in, making a single group responsible for responding, and giving them proper escalation paths. It also makes it easier for us to track issues.
    We all imagine ourselves the agents of our destiny, capable of determining our own fate. But have we truly any choice in when we rise, or when we fall, or does a force larger than ourselves bid us our direction. Is it evolution that takes us by the hand, does Science point our way, or is it God who intervenes keeping us safe.

    So much struggle for meaning, for purpose. And in the end, we find it only in each other. Our shared experience of the fantastic. And the mundane. The simple human need to find a kindred, to connect. And to know in our hearts... that we are not alone.
    Heroes

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    Default Re: Site Issues?

    ^ "long-term" goal??? aren't there already enough 'long-term goals' that have yet to be addressed without creating another one? And you're talking about a specific group/person that responds to site issues? ... i see this as being something else very slow in development. WHile the old system wasn't perfect, I didn't see it as presenting a big enough problem to overhaul it until there were sufficient RESources to do so... seems like stacking something else on an ever-piling 'in-box.' I respect the fact that you're trying to make the site both more user and admin-friendly, but this just doesn't seem like something that will aide in the streamlining process.

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    Default Re: Site Issues?

    Maybe make a board down there designed for the "Where's the delete button" and "Chat? Where's chat?" questions that usually get answered by members?

    Just a suggestion. If you're going to have trouble tickets, might be a good idea to make sure it's not going to be 50,000 "How do I..." questions with 1 "Too many users?" REAL issues thrown in to get missed by bored admins sifting through the fluff.

  16. #16
    God/dess Pryce's Avatar
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    Default Re: Site Issues?

    We have the resources to do this now - I wouldn't have gone forward with it otherwise.

    3 other benefits that are not apparent immediately:
    1) Emails can be dispatched to notify staff immediately now when support posts are made.

    2) All usergroups can create tickets there, including user's bouncing email, unconfirmed accounts, and those having other account problems.

    3) Tickets can be closed and opened by those who posted them. If you continue to have problems, you can re-open your ticket and have us readdress the issue.
    We all imagine ourselves the agents of our destiny, capable of determining our own fate. But have we truly any choice in when we rise, or when we fall, or does a force larger than ourselves bid us our direction. Is it evolution that takes us by the hand, does Science point our way, or is it God who intervenes keeping us safe.

    So much struggle for meaning, for purpose. And in the end, we find it only in each other. Our shared experience of the fantastic. And the mundane. The simple human need to find a kindred, to connect. And to know in our hearts... that we are not alone.
    Heroes

  17. #17
    God/dess VenusGoddess's Avatar
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    Default Re: Site Issues?

    Well, really...I'd prefer to see those "resources" put to better work on the site for something, oh...like Clubs and Reviews, as opposed to something like "overhauling" the "long-term goals" with Site Issues.

    Seems you're putting more wasted energy into fixing something that ain't broke and ignoring something that actually is.

    The dancers don't come here for Site Issues and Trouble Tickets. They come here for Clubs and Reviews...which has been down for YEARS and still no "solid foundation" has been laid and no alternating system of utilizing C&R has been done.

    Seems to be a misappropriation of energy there.

  18. #18
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    Default Re: Site Issues?

    Quote Originally Posted by ColetteCalahan View Post
    ^ "long-term" goal??? aren't there already enough 'long-term goals' that have yet to be addressed without creating another one? And you're talking about a specific group/person that responds to site issues? ... i see this as being something else very slow in development. WHile the old system wasn't perfect, I didn't see it as presenting a big enough problem to overhaul it until there were sufficient RESources to do so... seems like stacking something else on an ever-piling 'in-box.' I respect the fact that you're trying to make the site both more user and admin-friendly, but this just doesn't seem like something that will aide in the streamlining process.
    Sorry Colette, I misunderstood your point. I didn't make myself clear. The FAQ will be worked on starting this week. The reason why I used in the long term is that for it will take time for the FAQ to grow and fill out.
    We all imagine ourselves the agents of our destiny, capable of determining our own fate. But have we truly any choice in when we rise, or when we fall, or does a force larger than ourselves bid us our direction. Is it evolution that takes us by the hand, does Science point our way, or is it God who intervenes keeping us safe.

    So much struggle for meaning, for purpose. And in the end, we find it only in each other. Our shared experience of the fantastic. And the mundane. The simple human need to find a kindred, to connect. And to know in our hearts... that we are not alone.
    Heroes

  19. #19
    God/dess Pryce's Avatar
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    Default Re: Site Issues?

    Quote Originally Posted by VenusGoddess View Post
    Well, really...I'd prefer to see those "resources" put to better work on the site for something, oh...like Clubs and Reviews, as opposed to something like "overhauling" the "long-term goals" with Site Issues.

    Seems you're putting more wasted energy into fixing something that ain't broke and ignoring something that actually is.

    The dancers don't come here for Site Issues and Trouble Tickets. They come here for Clubs and Reviews...which has been down for YEARS and still no "solid foundation" has been laid and no alternating system of utilizing C&R has been done.

    Seems to be a misappropriation of energy there.
    We do not have resources yet to work on the C&R system - developers nor money to pay them. However we do have enough to streamline support. Providing support via multiple channels wastes energy, time, and money. I'm trying to make that more efficient. It is in fact what I spend MOST of my time doing. Consolidating it allows more time to work on development..
    We all imagine ourselves the agents of our destiny, capable of determining our own fate. But have we truly any choice in when we rise, or when we fall, or does a force larger than ourselves bid us our direction. Is it evolution that takes us by the hand, does Science point our way, or is it God who intervenes keeping us safe.

    So much struggle for meaning, for purpose. And in the end, we find it only in each other. Our shared experience of the fantastic. And the mundane. The simple human need to find a kindred, to connect. And to know in our hearts... that we are not alone.
    Heroes

  20. #20
    God/dess Pryce's Avatar
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    Default Re: Site Issues?

    Quote Originally Posted by Madcap View Post
    Maybe make a board down there designed for the "Where's the delete button" and "Chat? Where's chat?" questions that usually get answered by members?

    Just a suggestion. If you're going to have trouble tickets, might be a good idea to make sure it's not going to be 50,000 "How do I..." questions with 1 "Too many users?" REAL issues thrown in to get missed by bored admins sifting through the fluff.
    The system makes it very easy to see which issues have been closed and those that have not. It should be hard to miss any.
    We all imagine ourselves the agents of our destiny, capable of determining our own fate. But have we truly any choice in when we rise, or when we fall, or does a force larger than ourselves bid us our direction. Is it evolution that takes us by the hand, does Science point our way, or is it God who intervenes keeping us safe.

    So much struggle for meaning, for purpose. And in the end, we find it only in each other. Our shared experience of the fantastic. And the mundane. The simple human need to find a kindred, to connect. And to know in our hearts... that we are not alone.
    Heroes

  21. #21
    God/dess VenusGoddess's Avatar
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    Default Re: Site Issues?

    Quote Originally Posted by Pryce
    We do not have resources yet to work on the C&R system - developers nor money to pay them. However we do have enough to streamline support. Providing support via multiple channels wastes energy, time, and money. I'm trying to make that more efficient. It is in fact what I spend MOST of my time doing. Consolidating it allows more time to work on development..
    Oh, state it for what it is. You don't want people seeing the site issues. Although, I can tell you that I've helped people with minor things in site issues much faster than Tashia or you have. Why should Tashia (or you) spend the time personally answering "How do I upload a pic?" "How come I keep getting emails for every thread I've posted to?" etc. when one of the members could easily answer that within minutes of being posted as opposed to the 24-48 hour wait (which we all know is actually going to be much, much longer than that) you are proposing? Might as well be honest about the reasons. I mean, all that time "streamlining" pointless questions and all...it could be spent on Clubs and Reviews.

    For crying out loud, Pryce. I gave you an option that could easily work to fix Clubs and Reviews for the time being until your "uber system" could be done. The amount of time you are spending on things that no one cares about is ridiculous.

    THE DANCERS WANT CLUBS AND REVIEWS. Why are you not spending the time to make something go of that? Screw developers and the like. Make a child forum, list the states and let the dancers post their clubs stuff there. Is it perfect? No, but it will help separate the clubs by state for more easier searching.

    What is so hard about that? You don't need a programmer, you don't need a developer. You obviously have someone there who could spend 1/2 hour doing this. Really. It's not hard. I have my own vbulletin website and I can make massive forum board changes within 1/2 hour at the most.

    No money my ass...you are paying someone to do "shit work" when they could be doing the above and getting something going of C&R.

  22. #22
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    Default Re: Site Issues?

    ^ honestly. look at the time you put/will put into changing site issues/answering our questions now/answering each individual question while other members could be doing it. that time could be better put to use on something that MOST PEOPLE SAID THEY WANTED ON THE SURVEY. what the hell was the POINT of the survey if you were going to post results and then just keep saying that what we ALL want is "in the works"? thats just ridiculous.

  23. #23
    God/dess Corgan's Avatar
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    Default Re: Site Issues?

    i am also not a fan of this ticketing system.

  24. #24
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    Default Re: Site Issues?

    Quote Originally Posted by Blade View Post
    I dont like it. Members are much quicker with help on a lot of issues than admin.

    Agreed.



  25. #25
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    Default Re: Site Issues?

    ^^ ^^ Thirded?

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