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Thread: Stupid ChaCha

  1. #1
    Veteran Member jennahoff's Avatar
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    Default Stupid ChaCha

    Anyone read the mail yet? If u dont answer enough questions a week or dont have a rating of 95% or higher you only get paid 10 cents a question now instead of 20??

    WTF? Please tell me im reading this wrong?
    Why is ChaCha going with a pay-for-performance structure?
    As the ChaCha Guide community grows with the incoming traffic ChaCha receives, we decided to create a more rewards-based way of compensating Guides to better align with the way value is brought to customers. By paying a higher rate to Guides that handle more queries and perform at the highest levels of quality, we are rewarding their dedication to ChaCha. High quality answers create loyal customers who help our company grow by spreading the word about our service. Meanwhile, we continue to recognize and pay Guides for their hard work, even for Guides who answer fewer questions each week or are still striving to attain the highest levels of performance. We do this at a lesser rate, but with the hope that all Guides will achieve top performance and productivity.

    How does the new pay system work?
    Each week, a Guide’s performance is tallied against the Top Guide requirements. Guides who achieve Top Guide status will be paid at $0.20 per answer for the following week (Sunday-Saturday). The balance of Guides will continue to be paid at $0.10 per answer, until the following week when performance is evaluated again.

    If Susan logs in on Sunday of Week 1 and completes 350 answers with 97% accuracy by that Saturday, she will achieve Top Guide status, so for all questions she answers during Week 2, she will be paid $0.20.

    John, meanwhile, does not meet the Top Guide performance level in Week 1, because he didn’t complete enough searches or attain a high-enough accuracy percentage. He will continue to be paid at the $0.10 rate in Week 2, though his performance improves that week to Top Guide level, so for Week 3, he will receive the $0.20 pay rate.
    Please see the chart below for more examples. Note that this example is atypical, since most Guides are more consistent in their activity levels and quality.


    SearchesCompletion
    Quality
    Results Published
    Pay
    Week Rate Applies
    Week 1
    8/3-8/9 17584%97%
    Wed. 8/13
    0.10
    Thurs 8/14-Wed 8/20
    Week 2
    8/10-8/16 35596%95.5%Wed. 8/20
    0.20
    Thurs 8/21-Wed 8/27
    Week 3
    8/17-8/23 12882%92%Wed. 8/27
    0.10
    Thurs 8/28-Wed 9/3
    Week 4
    8/24-8/30 32096%95%Wed. 9/3
    0.20Thurs 9/4-Wed 9/10
    Week 5
    8/31-9/6 36887%
    91%Wed. 9/10
    0.10
    Thurs 9/11-Wed 9/17



    Will this pay change affect Voice Transcribers?
    ChaCha Voice Transcribers will not be affected by this change. Voice Transcribers will continue to be paid at $0.04 per transaction.

    What does it take to make it as a Top Guide?
    For a detailed list of the requirements necessary to achieve Top Guide status, please see here.

    Can I change Guide roles?
    Yes, with limitations. Any new or existing Guide can test to be an Expeditor. But Specialist/Generalists must give up their existing Guide role to become an Expeditor due to traffic management functionality. We will provide information soon regarding how you can train and test for the Expeditor role. Transcribers can perform both roles, please see the Enhanced Matching FAQs in the KB. Click to view

    Can I switch back if I don’t like the new role?
    Yes, with limitations. Because switching roles puts excess demands on the Guide Support team and the system, there is a 30 day waiting period to switch back to a different role. Please consider carefully whether you want to make a switch.

    How do I know what my quality is?
    We are working to improve quality indicators every day. Soon we will be able to offer you a much better picture of how you are performing and whether you are meeting the Top Guide criteria.

    In the meantime, your primary indicator will be weekly updates on who achieved Top Guide status. If a Guide’s accuracy is above 95%, and they have met the other Top Guide criteria, their name will be posted on Esther’s Guide Blog on Wednesday afternoon of each week.

    Remember, a Guide’s quality is based on the accuracy, content, grammar, and source of a Guide’s answer to a given question. These factors all go into determining a Guide’s overall quality. Guides can contact ChaCha through feedback with any concerns regarding the QC process. 



    I did not receive any feedback from the QC team and I am not on the Top Guide list. Why?
    We cannot currently provide real-time feedback as to a Guide’s accuracy rating; to ensure statistical accuracy, this is calculated on a weekly basis. 

Please use the abundant resources available in the KnowledgeBase, Esther’s blog, and the Forum to familiarize yourself with searching best practices. If you can consistently provide accurate, timely, and clearly presented answers, you should have no problem achieving Top Guide status provided you attain the 300 questions minimum.

    How many Guides can make the Top Guide List each week?
    There is no limit to the number of Guides who can make the Top Guide list and we encourage all Guides to strive to make the Top Guide list.

    I feel that I was erroneously omitted from the Top Guide list. How do I appeal?
    An appeal can be submitted through Feedback in the Knowledgebase under the topic “Quality Feedback Request.” Prior to submitting, please read through the Top Guide criteria and include specific details in the appeal.

    What is the period on which Guide Quality is reviewed?
    The timeframe for pay runs week to week, Sunday to Saturday, with the pay rate applicable for the Thursday to Wednesday of the following week.

    What if system issues resulted in my inability to complete sessions?
    ChaCha employs detailed reporting on a system-wide basis to ensure that technical problems do not impact Guide performance calculations. Please note that adjustments will not be made based on individual Guide’s PC functionality (for example, losing the browser session due to bandwidth or a dropped internet connection).

    Where do I go for Tips to make the Top Guide list? –
    Top Guide Requirements

    Why should I remain as a Guide even though I cannot meet the requirements?
    We think there are many reasons.... the first being your excitement and interest in joining ChaCha as a Guide and helping people find the answers they need! That’s what being a ChaCha Guide is all about. We’re also thrilled to have you as part of our growing team, and value your daily contributions to ChaCha.
    ~jenna~

  2. #2
    God/dess virgoamm's Avatar
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    Default Re: Stupid ChaCha

    Reading this makes me feel a lot better about failing their simulator test. So much for working however much you want. That's so lame. Sorry Jenna. ):

  3. #3
    God/dess cinammonkisses's Avatar
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    Default Re: Stupid ChaCha

    ^Agreed..







    Some Douchebag: "[Pimp C] 12:43 am: its true we got to stick together the black people on SW CK you is teh condoleeza of SW"


  4. #4
    TheSexKitten
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    Default Re: Stupid ChaCha

    ^ +1 in agreement

    I failed their stupid masturbatory test about their company, but I'm ok with that I think

  5. #5
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    Default Re: Stupid ChaCha

    Fuck that. I'm going to go get a new webcam instead.

  6. #6
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    Default Re: Stupid ChaCha

    Yeah LAME. ChaCha FAIL.

  7. #7
    God/dess phillyvixen's Avatar
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    Default Re: Stupid ChaCha

    i never found time to take my test
    now i see it wouldn't have mattered
    +2



    Quote Originally Posted by Hatshepsut View Post
    Tell him that he's a load his mom should have swallowed.

  8. #8
    Veteran Member jennahoff's Avatar
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    Default Re: Stupid ChaCha

    does anyone know of any other work from home jobs that are actually legit?
    ~jenna~

  9. #9
    TheSexKitten
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    Default Re: Stupid ChaCha

    ^ Cam girl? Hehe.

    I like the idea of this ChaCha guide thing, but I wish it were better $$ and so on.

  10. #10
    God/dess virgoamm's Avatar
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    Default Re: Stupid ChaCha

    Quote Originally Posted by TheSexKitten View Post
    I like the idea of this ChaCha guide thing, but I wish it were better $$ and so on.
    I feel the same way. It seemed like a cool deal in the beginning-20 cents per search and they said you could work whenever you wanted to. Then, they dropped it down to .15 for new guides until you did so many searches and had a 95% rating. That in itself seemed shady to me. I mean, who's to say that they wouldn't give you a lower rating simply to avoid paying you more?

    And then they came out with this. Same thing, imo. Just a way to keep from paying you the full amount. I love how they touted it as work for however long you want, whenever you want! Ummmm, yeah. Shady if you ask me.

  11. #11
    Featured Member CuriousSeeker's Avatar
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    Default Re: Stupid ChaCha

    It's not really "work your own hours" anymore.

    Of course I agree on the pay changing depending on accuracy: if a person is giving wrong answers consistently, then it's not fair to reward the person.

    However, I don't see why anyone *must* do at least 300 searches, since I don't see where the quantity of searches in a week necessary yields any quality indicators. I think you could be doing 25 searches a week with 100% accuracy.

    They should be rewarding solid performance rather than quantity output, especially since their sales pitch is "work you own hours," so that's very misleading.

    I'm suspecting a lot of folks will never make the right accuracy numbers because it's still - to some extent - an arbitrary judgment, and it's one that determines whether ChaCha pays you or gets to keep its money.

    I'm wondering if it's a sign that the company might be in trouble after all.
    "Don't piss off a motivated stripper."


  12. #12
    Featured Member CuriousSeeker's Avatar
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    Default Re: Stupid ChaCha

    Quote Originally Posted by jennahoff View Post
    does anyone know of any other work from home jobs that are actually legit?
    A virtual receptionist? http://www.fullservicesupport.com/

    Example: http://gdgrifflaw.typepad.com/home_o...l_paraleg.html
    "Don't piss off a motivated stripper."


  13. #13
    Featured Member vivianbear's Avatar
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    Default Re: Stupid ChaCha

    This may be passe but I found a really decent article describing the whole ChaCha debacle. I'm still doing it on and off when I'm bored and feeling too anti-social to do web-camming. There's still two days until they cut the pay. Following the forums for the Guides has been pretty interesting. People have some really sad stories and reasons for why they've been sort of dedicated to the job. Its too bad their really getting screwed by this weird corporate experiment.
    Anyway, enjoy the read!

    http://www.washingtonpost.com/wp-dyn...080500797.html

    sorry... see how that works...
    Last edited by vivianbear; 08-12-2008 at 03:12 PM. Reason: try this
    "SS=stripper shit, in the same spectrum as CS=customer shit, which is within the spectrum of SaS=sales shit, which is all contained in the universe of BS=bullshit." -- Jay Zeno (mod)

    "Show me a hot chick and I'll show you someone who's tired of fucking her."






  14. #14
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    Default Re: Stupid ChaCha

    ^^Error?

  15. #15
    Featured Member vivianbear's Avatar
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    Default Re: Stupid ChaCha

    How funny... They just issued an announcement revising their suggested cuts... the ChaCha drama continues!
    I really don't want to quit doing it! I have fun getting myself drunk and answering random questions late at night.

    http://guideblog.chacha.com/2008/08/...announcements/
    "SS=stripper shit, in the same spectrum as CS=customer shit, which is within the spectrum of SaS=sales shit, which is all contained in the universe of BS=bullshit." -- Jay Zeno (mod)

    "Show me a hot chick and I'll show you someone who's tired of fucking her."






  16. #16
    God/dess VegasPrincess's Avatar
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    Default Re: Stupid ChaCha

    ^^^

    my ONE experience with ChaCah was miserable! I filled out the test and it somehow clicked from page one to page four...maybe I clicked it too many times or whatever (the continue button) but it wouldnt let me go back to redo it! And you only get one try!
    Sexy Jasmine after getting fucked over at work:

    God loves strippers and when guys do things like that its an automatic ticket to HELL!


    Quote Originally Posted by anomar View Post
    Perhaps you stopped spending money on her. Strippers need money to operate. They are like coin operated juke-boxes of love.

  17. #17
    Veteran Member OmgShesWild's Avatar
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    Default Re: Stupid ChaCha

    I have never heard of being an advisor on ChaCha but I am thankful for this thread cause I'm gonna be using it alot since it is FREE so how do they make money though, if they pay ppl to answer questions and allow ppl to ask questions for free???? I don't understand. On the other hand I won't complain either, lol.


  18. #18
    Featured Member vivianbear's Avatar
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    Default Re: Stupid ChaCha

    VP, I made it through on my THIRD try and I created three different emails just to get through! LOL! Yeah, their testing thing is way too weird but once you're in, its kinda fun. I'm a big info nerd, though.
    "SS=stripper shit, in the same spectrum as CS=customer shit, which is within the spectrum of SaS=sales shit, which is all contained in the universe of BS=bullshit." -- Jay Zeno (mod)

    "Show me a hot chick and I'll show you someone who's tired of fucking her."






  19. #19
    God/dess virgoamm's Avatar
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    Default Re: Stupid ChaCha

    ^^^So can you create new e-mail addresses to do the simulator test? I had no problems whatsoever with the fitness tests, but for some reason they didn't pass me on the sim. I even signed my bf up and failed again!

  20. #20
    Featured Member vivianbear's Avatar
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    Default Re: Stupid ChaCha

    I did for the regular tests but not for the Simulator. When that happened, I just though I was working and then they sent me an approval email. Now I totally have a surplus of Yahoo emails! LOL! Its cool, though.

    OMGsheswild, here's the link to the original ChaCha thread, in case you want to find out more specific info:

    http://www.stripperweb.com/forum/sho...ghlight=ChaCha
    "SS=stripper shit, in the same spectrum as CS=customer shit, which is within the spectrum of SaS=sales shit, which is all contained in the universe of BS=bullshit." -- Jay Zeno (mod)

    "Show me a hot chick and I'll show you someone who's tired of fucking her."






  21. #21
    God/dess PaigeDWinter's Avatar
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    Default Re: Stupid ChaCha

    Quote Originally Posted by CarlyMIA View Post
    So how many chacha guides do we have on this site already? I got accepted recently, the test was a breeze!
    I'm doing it. Whenever I have free time I log in... not too shabby so far!
    Number of times Rickrolled on stage: 6
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  22. #22
    Featured Member aviendha's Avatar
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    Default Re: Stupid ChaCha

    I don't know if anyone else got/read the email, but the stuff they're revising includes the required searches per week: from 300 to 200.

    I've made Top Guide the last couple weeks in a row, and mainly I try to post an accurate source for everything I answer, at least if I can do it quickly. (And so far, I can.) I already have good typing skills so that base is covered.

    What they really need to do is get their asses working on the server issues. I had great query flow all evening, logged out and logged back in about 12:15am....nothing since, zip, zilch, not a single query. That just can't keep happening. They need to sort that out if they want to succeed as a business.

    I guess my perspective is that I'm willing to slow it down a tiny bit, give accurate answers so I make Top Guide, and thus assure that I'll continue to get the 20-cent rate. I'd rather sacrifice a buck an hour than $5 an hour.

  23. #23
    Featured Member vivianbear's Avatar
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    Default Re: Stupid ChaCha

    I had the worst time trying to do this tonight! I just got way too frustrated with things freezing and pages getting scrambled, I had to abandon it.
    A lot of people are speculating that the company may not last, for sure. It costs a lot of money to operate outside of just paying people to do it. We'll see.
    "SS=stripper shit, in the same spectrum as CS=customer shit, which is within the spectrum of SaS=sales shit, which is all contained in the universe of BS=bullshit." -- Jay Zeno (mod)

    "Show me a hot chick and I'll show you someone who's tired of fucking her."






  24. #24
    Veteran Member jennahoff's Avatar
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    Default Re: Stupid ChaCha

    Well i did read the email about going from 300-200 so thats good.
    and i did get a letter from their bank saying i was approved for an account. but until i get that debit card in my hand i refuse to ChaCha.
    ~jenna~

  25. #25
    Featured Member CuriousSeeker's Avatar
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    Default Re: Stupid ChaCha

    Quote Originally Posted by VegasPrincess View Post
    ^^^

    my ONE experience with ChaCah was miserable! I filled out the test and it somehow clicked from page one to page four...maybe I clicked it too many times or whatever (the continue button) but it wouldnt let me go back to redo it! And you only get one try!
    That happened to my friend - it wasn't her fault at all in terms of performance.
    "Don't piss off a motivated stripper."


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