Hello everyone hope all of yall had a wonderful Thanksgiving. I wanted to inform everyone about my horrible experience with CupCakeIntimates.com to save time and unnecessary bull-Shit. I should have done my research on BBB before but I really love their corsets their so cute. (My boyfriend made 1 purchase and I made the other 2, that is why there are 3 different order numbers) Did I do the right thing, advice, please... I apologize for being so long and for ranting. Just to avoid anyone else some trouble and thank you for reading. Sorry if I put this in the wrong place.
My 1st Email to CCI
Sales Rep at Cupcake Intimates,
Good evening, how are you? I hope well. I have a request to make Order # , Order#, and Order# all deliver by no later than Tuesday December 8,2009. Thanks.
Thank you for your time,
Michelle
No Response from Them and they do not have a phone number listed.
2nd Email to CCI after I research them
Reps at Cupcake Intimates,
Good evening, I am very upset because I have not received any feedback from Cupcake Intimates. This is not how a company should conducts business; customer’s satisfaction should be the company’s #1 priority. If I knew what I found about today then I would have never submitted any purchases with Cupcake Intimates. Also Cupcake Intimates is breaking the law since the company is charging without anything being shipped. “In 2006, after Missouri’s then-Attorney General Jay Nixon sued Doxy, a judge ordered restitution and barred the firm or Reynolds from processing payments until goods are shipped.”
Consumers shopping for a bawdy Halloween costume - or leather and latex lingerie for more everyday wear - ought to think twice before ordering from a Creve Coeur-based online retailer with a reputation for undelivered unmentionables.
The St. Louis Better Business Bureau this week warned that Cup Cake Intimates is racking up consumer complaints that sound awfully familiar to the watchdog group.
Faithful readers of this blog might remember a similar warning from the BBB about St. Louis area companies called Bad Girl Intimates and Doxy Lingerie. Both were owned by Jennifer Lutke Reynolds, and so is Cup Cake.
In Saturday’s column, Reynolds acknowledged that consumers’ orders have been delayed and she blames the sexy-Halloween-costume rush. She also defended her practice of canceling many consumers’ orders (and not charging them) instead of delivering the goods:
“During this hectic time of year, we are canceling any orders that we cannot get to customers in time for Halloween,” Reynolds explained. “While this may upset some of our customers, we feel that it would be best to cancel their order, rather than ship it and then they receive it after their event. This is giving them enough time to find an alternate costume.”
Source: http://www.stltoday.com/blogzone/the...erie-retailer/
If I do not receive my 3 different purchases by next Tuesday December 8, 2009, then I will be taking legal action immediately. I will be forwarding this e-mail to attorney.
Sincerely,
Michelle
You placed 3 orders all with 7-10 business day shipping. We haven't done anything but process your order exactly as stated. You haven't allowed enough time for your orders to be delivered. So please read our policies before making accusations against us that aren't even true.
Customer Support
CupCakeIntimates.com
3rd Email to CCI
Cupcake Intimates,
Money has been taken out on all 3 order’s numbers and nothing has been ship. Accusations that are true, that is why Cupcake Intimates receive a “F” in BBB. I’m not the first person to have an issue how your company operates and for the Missouri’s then-Attorney General Jay Nixon sued Doxy, a judge to have ordered restitution and barred the firm or Reynolds from processing payments until goods are shipped” is not false accusations.
Taking in consideration “We will bill and ship any In-Stock items within 24-48 hours”
-Order #58446 arrives no later than Friday December 4, 2009 (7days)/ Monday December 7, 2009(10 days)
-Order#58509 arrives no later than Sunday December 6, 2009 since Sunday there is no shipping available Monday December 7, 2009(7days) /Wednesday December 9, 2009 (10 days)
-Order#58648 arrives no later than Wednesday December 9, 2009 (7 days)/Saturday December 12, 2009(10 days)
“The BBB has received numerous complaints against this on-line lingerie catalog. Complainants allege the company failed to respond to customer inquiries about order status, failed to deliver orders, and failed to provide a customer service telephone number. Other complainants allege the company failed to provide refunds, shipped incomplete orders, provided poor customer service, failed to provide tracking numbers, and failed to cancel orders. Currently, the majority of these complaints are pending and not being reported. Once the cases are closed, they will be reported on this firm's public report.”
Source: http://www.bbb.org/stlouis/business-...s-mo-310288822
Sincerely,
Michelle



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thanks for the heads up, it's always good to know what to look out for! I hope you get your money back! That is so ridiculous.


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