Back on November 18, I placed an order for two shoes using a coupon because I only have one working pair of shoes right now and that scares the hell out of me. (I hate not having backups.) Unfortunately, on the 22, I got this email.
I replied, asking if the out-of-stock pair of shoes could be replaced with a nearly-identical shoe that cost the exact same amount. No response.We pride ourselves on having one of the best inventory of goods in the industry. Generally, you can expect over 90% of the styles/sizes/colors listed on Snaz75.com are in stock. Unfortunately the shoes that you ordered are on backorder. As a result they have been deleted from your order. Would you like a store credit or a refund?
We apologize for any inconvenience this may have caused you. Please use promotional code ****** on your next order and receive 10% off your total order.
A day later, I got the exact same email from them but from a different address. I sent the same response.
At this point, I'm quite irritated because it's nearing when I should be receiving my shoes and I'm getting nowhere, apparently.
On the 24, I finally get another email and I was hopeful that they'd gotten around to responding to me. I was wrong.
Not only did they ignore me, but they kept my money, rather than return it to me. I was angry, but whatever, at least I could still order the shoes. I sent an email to them telling them that I was unhappy with the service I had received and I hoped that something could be done to resolve it.You have been issued store credit for $67.18. To redeem your store credit, simply enter coupon code ******** during checkout.
Store credit will expire 1 year from today.
-Returns Department
www.Snaz75.com ...
Today, having gotten no response, I figured that they were gone for the holiday and decided to just go ahead and re-place my order.
While trying to check out, I discovered that if I use the store credit, I can't replicate my original order because I can only use one coupon code at a time.
I'm livid, ready to never order from Snaz again, and desperately hoping that this gets resolved. I don't want to take my business elsewhere, but I feel like I don't have a choice! I'm hoping that posting this will get through to them faster than email since I haven't had any luck going that route.




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