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Thread: streamate- making yr photo standstill

  1. #1
    Veteran Member catgirl's Avatar
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    Default streamate- making yr photo standstill

    so i emailed streamate yesterday asking them to turn off the function where it takes pictures of the model and updates it on the front page every minute or so..

    this is what i got today:

    Hello, thanks for your email. This a feature embedded in the site that
    we are unable to disable. When you are not streaming your biopic will be
    provided.

    Thanks,
    --
    Streamate Performer Support


    huh?? i thought we could turn this off.. is this person just dumb?/doesn't know?
    thanks
    sorry it's a dumb question..

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    Default Re: streamate- making yr photo standstill

    I asked them the same question a few days ago and they gave me the same crap answer. Theres alot of people on there whos biopic is showing yet if you click on them they're in free chat

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    Veteran Member Ashly06's Avatar
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    Default Re: streamate- making yr photo standstill

    Thats complete BS!! I emailed them yesterday asking to keep my pic the same throughout the entire time I was streaming and this is what they sent me: (me)I was wondering if there is a way you could turn off the "screen capture" while I'm streaming? I'd rather just keep my original
    profile pic the entire time I'm on cam. (them)Your Live biopic capture has been: Disabled

    Thanks for the report.

    --
    Streamate Performer Support
    [email protected]

    By the way I just started Friday. If I were you I'd email them again saying you know of other performers who've been able to disable that feature and see what they say then. The reason I wanted it off was because the pics they were capturing were not so pretty. I believe some of us can be losing customers based on those pics!!

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    Default Re: streamate- making yr photo standstill

    Thanks for the info..I'm going to write them right now

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    Default Re: streamate- making yr photo standstill

    I had them turn it too... About 2 weeks ago I think. I told them I get more traffic when my pic is up there vs the capture...

    The response I got..... Done.

    Thats was all I got. I would just try again...

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    Default Re: streamate- making yr photo standstill

    Quote Originally Posted by prescottvespoli View Post
    I had them turn it too... About 2 weeks ago I think. I told them I get more traffic when my pic is up there vs the capture...

    The response I got..... Done.

    Thats was all I got. I would just try again...
    I wrote them again and they got rid of it

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    Featured Member kittykrane's Avatar
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    Default Re: streamate- making yr photo standstill

    Hmm. I'm going to ask them too. That live capture can sure capture some unflattering facial expressions.

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    Veteran Member catgirl's Avatar
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    Default Re: streamate- making yr photo standstill

    grr.. i emailed them again today asking them if they could do this!!!!!

    "The option to turn off screen capture is not available at this time."

    what??????
    am i emailing the wrong people?????!?????

  9. #9
    Featured Member kittykrane's Avatar
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    Default Re: streamate- making yr photo standstill

    Quote Originally Posted by catgirl View Post
    grr.. i emailed them again today asking them if they could do this!!!!!

    "The option to turn off screen capture is not available at this time."

    what??????
    am i emailing the wrong people?????!?????
    WHAT?! I emailed them just yesterday and I received this reply:

    "The Live biopic capture has been: Disabled for this account."

    I haven't logged in yet to check so I hope that they they actually did disable it aren't aren't just saying they did to appease us.

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    Featured Member kittykrane's Avatar
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    Default Re: streamate- making yr photo standstill

    Catgirl, did you email them from your personal email or from the "contact us" form on the site? I have gotten replies faster when I use that form and it sends a copy to my email to so I know they have received it.

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    Veteran Member catgirl's Avatar
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    Default Re: streamate- making yr photo standstill

    i emailed them through the contact us form.. hmm.. about to try again,

    lmao

    with my luck it'll be the same person- they are going to tell me off or close my account lol

    i'll keep you updated.. how many times will it take?? i'm taking bets haha

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    Default Re: streamate- making yr photo standstill

    I received this reply:

    Your Live biopic capture has been: Disabled

    Thanks for the report.

    --
    Streamate Performer Support
    [email protected]

  14. #13
    Veteran Member catgirl's Avatar
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    Default Re: streamate- making yr photo standstill

    yay done finally !!!

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