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Thread: AW: Anyone Else Not Understand This Credits FiX

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    Veteran Member Camateur's Avatar
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    Default AW: Anyone Else Not Understand This Credits FiX

    I go to transfer my credits into payoneer, AW says: something about my balance being lower than amount I want to transfer? Then: click here if you want AW to "fix" your credits so you can transfer to get your money. I click and my payment amount changes from $433.00 to $401.00 with the credits that they removed as a "fix" completely gone like my balance is $0.0. Where did my $32 dollars go?

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    Default Re: AW: Anyone Else Not Understand This Credits FiX

    If you have a negative balance of 32 credits (£ not $ for reference) then you must have spent credits somewhere along the way. It can sometimes happen when paying the 5% facility fee.

    Heres an extract of a reply from AW on it:

    "You have been earning credits ( examples are through Private Gallery Subscriptions, Movie Views, Webcam/Phone Chat Sessions etc.) but credits have also been spent by you, (on the same or on DirectCam and DirectChat Facility fees or on paid for facilities such as being featured, displaying the phone number, available today feature etc.) .

    The transfer request process starts off by trying to give you everything that your profile has earned but If some of these earned credits have been spent this would result in a negative balance which is what you are now seeing.

    So for Example- If a profile had received in total 5 credits but had spent 1 credit then the transfer system would start of by trying to pay all 5 credits that the profile had earned (This earned figure would be the Credits and Value figures you see in the transfer totals).

    However because 1 credit has been spent on something (let us say on phone number display charge for the purposes of this example) there are only 4 credits left of the 5 earned which you are entitled to withdraw (this withdrawal figure would be the Current Balance you see in the transfer totals).

    Therefore at this stage of the transfer calculation you have a negative balance of 1 credit (this would be the figure you see in brackets in the sentence which starts “click here” and is the negative balance or in other words the shortfall between the current balance and the credits balance and value amounts you can see on the transfer totals).

    So the system is stuck as it's impossible to transfer more than is available (what you are entitled to) and it can't proceed to continue with the transfer calculation at this point.Instead it produces a message saying “Performing this transfer would result in you having a negative balance. This is because you have spent some, or all, of the credits you have earned”

    You then need to read the sentence which follows directly underneath that error message and act upon its advice .It says "Click here to correct the above negative balance problem."

    Put your cursor over it and click it and in most cases this in-place routine fixes the negative balance and you can transfer.

    Read on and understand how it’s fixed then if it doesn’t fix it for you ,you will understand why and what to do next.

    To fix it the system finds a transaction or a series of individual credit transactions in your credit history page which match the negative balance amount and it marks those transaction as NON TRANSFERABLE (so based on the 5 credit example above what it does is go through the 5 credits the profile received and marks one of them as not being transferable. So, the withdrawal process will then say that the true credit balance (earnings less expenditure ) is 4 and that is now the same as the amount the profile is entitled to withdraw 4 - 4 = 0 which is fine and the transfer can complete successfully.

    The "Click Here " link does a few other things if it can't find any credit earnings that exactly match the value of the shortfall. (E.g. if you had received 5 credits from earns of 2.50 credits x 2). You may see a message on your Credits History saying something like was [amount] and then after that see from previous. This is where it has split your earns in to two transactions so it can then mark one of them as not transferrable.

    So if you act upon the messages which are being presented to you on the transfer page in most cases the issue is resolved and you can complete the transfer.


    If it doesn't work you will get a message which says "x credits could not be removed from your transfer request as you have not received credits in corresponding quantities." In such cases the transfer system is not able to deal with this negative balance problem because the most recent transaction detailed in the credit history is a spend or is not available for withdrawal, (see the date next to each transaction on your Credits History).


    If you are experiencing this problem then you have 3 options.

    Option 1.On the Transfer page you are presented with a list of transactions which are ticked and form the total credits and value figures .Un-tick some transactions and you will see these amounts decrease .Keep un-ticking until the amount to transfer is less than your current balance and you will then be able to transfer.

    Option 2. Wait until the last transaction on your credits history is available for withdrawal before attempting to transfer as it will resolve the issue .(The transfer deadline is a Tuesday before the processing date moves on another week and by then the credits not available now will be more than likely available for withdrawal).

    When are transactions normally available for withdrawal?

    -If you do webcam or phone chat then this would be when immediately after you have finished a booking.

    -If you have movies, this would be immediately after you have received a movie view, (assuming the shortfall is less than the price of the movie).


    -If you only have a private gallery you need to keep a close eye on the dates of withdrawal but you probably get subscriptions to often to make this possible, especially if you are spending credits on the other features of the site.

    Option 3. If you have tried deselecting individual credit items but still can’t transfer and if the amount of the negative balance for your is BELOW 1 credit then we will lend you the amount. This is rarely done until the cut off date for bank transfers (Tuesday) though as you have time to upload a movie or perform a session that would, as per option 2 above to fix the problem."




    (PS: Dailypay service providers are not affected by this issue, only normal members).

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    Default Re: AW: Anyone Else Not Understand This Credits FiX

    I dont spend anything on AW and it happens to me too.

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    Default Re: AW: Anyone Else Not Understand This Credits FiX

    it can happen with what you 'spend' on the justcamit 5%

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    Default Re: AW: Anyone Else Not Understand This Credits FiX

    but you can clearly see what they took for the facility fee?

    then when you try to cash otu, then they take the 35%

    they are skimming, IMO

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    Default Re: AW: Anyone Else Not Understand This Credits FiX

    I have no idea! I don't get it at all. For me it was always really really small amounts, in pennies, now I'm with PJenny it doesn't happen at all I don't think. There is so much about AW that's confusing!

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    Default Re: AW: Anyone Else Not Understand This Credits FiX

    Quote Originally Posted by CamWhore View Post
    then when you try to cash out, then they take the 35%

    The 5% is taken from your account balance before cashout (turnover page includes the full amount made though), you see it but the system that calculates how much to send you doesnt see this until you press the transfer button, Its then adds up all the +'s then substracts all the -'s and gives you the available amount for transfer.

    I dont fully understand it but I did spend a whole day sometime last year figuring it out then I decided it was correct so Iv not looked into it again as it was a nightmare figuring it out.

    The aw credits system is based on more than one algorithm which is its flaw and needs updated (this would be a massive job for aw to do) but the end credits that you get are correct.


    As dailypay is paid from the amounts noted on the Turnover page non of these errors of negative balance affects anyone in the service.

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    Default Re: AW: Anyone Else Not Understand This Credits FiX

    no they arent skimming, I always get every credit i earn from them.

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