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Thread: Missing money from payoneer!

  1. #1
    Featured Member BuffyFlame's Avatar
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    Default Missing money from payoneer!

    hey guys , Im missing about 100 bucks from my payoneer account.
    NO1 Knows my number , or ever has use of my card , and the transactions on the page arnt showing that its been spent.
    I check it every week.
    Who do i contact, By that question , i mean whats the fastest way to contact them?
    Americanmade18 on most sites.

  2. #2
    Veteran Member naughtycamgirl's Avatar
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    Default Re: Missing money from payoneer!

    Hi Buffy, I have a problem with payoneer too
    I received my payout on friday on payoneer, I opted for the 2$ option which mean that I would have my money within 2 days, it is tuesday and my balance is still 00 wtf?

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    Featured Member MistyRose's Avatar
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    Default Re: Missing money from payoneer!

    Quote Originally Posted by naughtycamgirl View Post
    Hi Buffy, I have a problem with payoneer too
    I received my payout on friday on payoneer, I opted for the 2$ option which mean that I would have my money within 2 days, it is tuesday and my balance is still 00 wtf?
    I once mentioned regular load option lasting longer than 48 hours, to which Nissim responded that it's two business days. So possibly it still hasn't been 2 full business days since you requested the load. The couple of time I used the regular, not immediate loading option, it took over 48 (business) hours. More like...10-ish more. Give it a bit, if it doesn't show up, email customer service.

    Buffy, I never had that happen, but I would try tracing back to when I was at the ATM's and if I perhaps took out the money without remembering. Maybe someone from your family, if they have access to it? If that's a no, then also, email customer service. If they don't respond promptly, I'd PM Nissim here, he seemed pretty friendly and professional.

    Hope all's okay, girls!

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  5. #4
    Featured Member BuffyFlame's Avatar
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    Default Re: Missing money from payoneer!

    Hey , My college payment is almost exactly whats missing , But its not time for it to be payed
    and its not on my payoneer as a transaction.
    But it is always prepaid.
    What could have happened, Keep in mind its NOT on my transactions.
    Americanmade18 on most sites.

  6. #5
    Veteran Member naughtycamgirl's Avatar
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    Default Re: Missing money from payoneer!

    Thank you misty I didn't know that it was 2 ''business'' days

  7. #6
    Featured Member MistyRose's Avatar
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    Default Re: Missing money from payoneer!

    Quote Originally Posted by BuffyFlame View Post
    Hey , My college payment is almost exactly whats missing , But its not time for it to be payed
    and its not on my payoneer as a transaction.
    But it is always prepaid.
    What could have happened, Keep in mind its NOT on my transactions.
    Buffy, the payments that are renewed every month don't show in my transactions immediately. But they DO show after a little while, so if it does NOT show in your transactions at all, ask for a confirmation from Payoneer, as to where that money is gone. At least that's what I would do.

    Naughtycamgirl, no problem! Hope those $$$ fill your pockets soon.

  8. #7
    Featured Member BuffyFlame's Avatar
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    Default Re: Missing money from payoneer!

    It says it updates every 6 hours.
    Americanmade18 on most sites.

  9. #8
    Veteran Member Nissim-Payoneer's Avatar
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    Default Re: Missing money from payoneer!

    Hey Guys,

    Your online transaction list, accessed through your My Account page, updates every 6 hours, so it's possible the transaction hasn't shown up yet. Your available card balance, however, updates immediately, so this may be what is causing the issue.

    If, however, you do not see the transaction appear after 6 hours, please contact me immediately and I will look into the issue. Payoneer will never charge your account without clearly notifying you, and we have no hidden fees.


    In regards to payment load times, indeed the estimated loading time is 2 business days. This means that Sat/Sun and bank holidays are not included in the estimated time.

    Please note, however, that this is just an estimated time. While processing times should ever exceed the estimated 2 business days, payments quite often process in less time. It depends on the server load at any given time, and how many payments are pending processing.

    Hope that clears things up

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  11. #9
    Featured Member BuffyFlame's Avatar
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    Default Re: Missing money from payoneer!

    I Messages Nissim on here beings my money is still missing , and no reply =[.
    Im worried.
    Americanmade18 on most sites.

  12. #10
    Featured Member BuffyFlame's Avatar
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    Default Re: Missing money from payoneer!

    And P.S. No reply from the payoneer help center email either.

    Here is a more detailed summary.

    On the 6th i received 2 payments, That put my balance at $698.00
    Between then and now, 104.00 has been spent according to my payoneer
    account , and the balance is 537.00
    Thats missing about 59.00.
    Last edited by BuffyFlame; 05-17-2011 at 07:27 PM.
    Americanmade18 on most sites.

  13. #11
    Veteran Member Nissim-Payoneer's Avatar
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    Default Re: Missing money from payoneer!

    Quote Originally Posted by BuffyFlame View Post
    And P.S. No reply from the payoneer help center email either.

    Here is a more detailed summary.

    On the 6th i received 2 payments, That put my balance at $698.00
    Between then and now, 104.00 has been spent according to my payoneer
    account , and the balance is 537.00
    Thats missing about 59.00.
    E-mail inquiries to Customer Support have an estimated turnaround time of 2 business days, however we do also offer Live Chat and telephone support.

    In any case, I sent you a PM so check your messages

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  15. #12
    Veteran Member Lacy Luck's Avatar
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    Default Re: Missing money from payoneer!

    Buffy, did you get gas on your payoneer card? I used mine at the pump and noticed that the gas station runs the card for $75 even tho it doesn't take near that to fill my car. A couple days later, the gas station does credit back the difference.

    Gas stations putting a $$ hold on your card is a very common practice.

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