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Thread: AW - what's that? is that a refund or what?

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    Veteran Member gingergina's Avatar
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    Skull AW - what's that? is that a refund or what?

    i just logged in to see this --

    04/07/2011 11:36 Debit Manual Escrow: DirectCam - MichaelScott -15.22


    what is it?

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    Featured Member MistyRose's Avatar
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    Default Re: AW - what's that? is that a refund or what?

    I had this happen once. It's not a chargeback, as far as I understood, they claim something was wrong and request their money back. Here's what PrincessJenny posted when I had the same issue.

    Quote Originally Posted by PrincessJenny View Post

    Manual escrow = purgatory. The client is not refunded as such. They cannot request money for any reason and get it back (just daft the thought of it).

    CB's on AW is quite rare. They exist because of fraud. Auto refunds are done when the system incorrectly thinks the client didnt successfully see the video stream, this can happen for a number of reasons but will only happen on short duration streams and is even rarer.

    If your funds are in escrow you can dispute their claim and get your money back as long as it wasnt actual fraud.

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    Veteran Member gingergina's Avatar
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    Default Re: AW - what's that? is that a refund or what?

    oh, ok, thanks. im not very good with AW - how do i dispute that? i cant find any support email address or anything on AW, only FAQ section and there is nothing about it and nothing about how to contact them. im 100% sure the guy saw and heard everything and there were no tech problems. and he stayed for 10+ minutes. except he was from france and im not sure he understood what i was saying, but thats not my problem anyway.

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    Featured Member MistyRose's Avatar
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    Default Re: AW - what's that? is that a refund or what?

    I'm sorry, I don't know how to dispute it. Hopefully PJ or someone who's done it will know the answer to that.

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    Default Re: AW - what's that? is that a refund or what?

    Hi, you can PM me your username and I'll ask AW to look into it for you. Numerous reasons for these, this is why I think AW doesnt have a help file on it at the moment.

    Thanks

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