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Thread: SM Features while in chat?

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    Default SM Features while in chat?

    Hey Ladies,

    I have spent the last few nights watching allot of other cam girls and seems I don't have some features that they do on my SM chat. Simple things like pause a show! Is there something I'm missing or is it another system they are running off?

    SM support sends me a geniric email all the time which to my thinking is very poor on the support side for what they take from us that they can't even answer us back in a time fashion or with proper info.

    "Thank you for confirming, your request will be forwarded for review.

    If you are selected, you will be notified with instructions on how to
    enable and use this feature. If you are not selected, we will not be
    able to notify you due to the high number of requests. Your
    understanding is appreciated.

    Thanks,"


    Really guys your that busy, then hire someone else with all that money...

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    Default Re: SM Features while in chat?

    Yep, that's pretty much all you'll get from them. As for PartyChat, it will just appear in on your page when you have it, and they'll send you instructions on how to use it. The instructions are decent and have pictures. I can send you the info on how to get to the page, then you can keep checking to see if you have it yet.

    Sign in and press "Start my show" from the main profile page. At the end of the URL, insert the following:

    &newflash2=1

    If you have it, there will be a drop-down menu called "Chat Menu" on the upper right-hand side of the screen where there are two options: classic chat & party chat. If you don't have it, it will basically still look the same.

    As far as options, I have never heard of "pause" and I've never seen it either. I'm not even sure what its purpose would be. There are some options that not everyone has, but they will NOT tell you about them. You have to figure out what other models have that you don't have and then send them an e-mail requesting it. I've never had a request denied.
    Last edited by Cam_Model_Jess; 08-03-2011 at 06:46 AM. Reason: Correcting instructions for accuracy

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    Default Re: SM Features while in chat?

    Thanks! I'm still not approved for PC which is crazy but I guess its very busy in the SM offices will have to wait! As towards features I think I'm going to start a list so the others know what is available and are able to request them if they would like these features! Also a wish list and with enough support we can get some of them added to SM for everyone to use.

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    Default Re: SM Features while in chat?

    if you do want the pause button you just have to email them to get it. Put 'pause button' in the subject and then also in the main body. They probably just assume you want Party Chat. Be warned, it may take a few attempts before you hit on someone who will actually read your email!
    Quote Originally Posted by HaydenBlue View Post
    Somebody call the WAHHHHmbulance.

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    Default Re: SM Features while in chat?

    I just emailed them and asked to have the pause button added. They did it without any fight.

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    Default Re: SM Features while in chat?

    Is the pause button separate from party chat? I was aware that it is possible to pause the countdown on party chat, but why would you use it in free chat otherwise?
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    Default Re: SM Features while in chat?

    pause is different from Party Chat (I didn't know you could pause countdown!)

    you might want to use pause to take a break without logging out - eg to run to get a drink or to pee or whatever. setting up the encoder can be a pain so it's often just simpler to hit pause for a short break
    Quote Originally Posted by HaydenBlue View Post
    Somebody call the WAHHHHmbulance.

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    Senior Member DMaribella's Avatar
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    Default Re: SM Features while in chat?

    I emailed them when I first signed up to ask for block sessions and the pause button, they set up the block session enabling but not the pause. I agree it would be very handy with the encoder (and also for those times I can't get dressed again in 30 seconds, which is most of the time.) I just emailed again to ask for it.

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    Default Re: SM Features while in chat?

    I'm curious about people who say that the encoder is difficult to use. Are you having to set all of the options on the encoder each time you start your show?? (Device, Audio, Format, Channels, etc)

    Because when I sign on, the only thing I have to do is copy over the URL and Stream info and that takes less than one second.

    Do you know that you can set all the options on the encoder and save them so that each time you sign in, it stays the same? Go to the File menu on the upper left-hand side of the encoder screen and choose "save profile." Then, later, if you clear out your computer cache and delete your settings, you can just open the profile you saved and it will reset the encoder to the correct settings.

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    Default Re: SM Features while in chat?

    for me the encoder is a pain cos my computer doesn't like it - every time I disconnect the encoder freezes (or at least the pic does) so I have to close it and restart it (not just press the disconnect button) and it takes ages to load. But yes, apart from that it's only the copy and paste part that has to be redone.
    Quote Originally Posted by HaydenBlue View Post
    Somebody call the WAHHHHmbulance.

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    Default Re: SM Features while in chat?

    Quote Originally Posted by Cam_Model_Jess View Post
    I'm curious about people who say that the encoder is difficult to use. Are you having to set all of the options on the encoder each time you start your show?? (Device, Audio, Format, Channels, etc)

    Because when I sign on, the only thing I have to do is copy over the URL and Stream info and that takes less than one second.

    Do you know that you can set all the options on the encoder and save them so that each time you sign in, it stays the same? Go to the File menu on the upper left-hand side of the encoder screen and choose "save profile." Then, later, if you clear out your computer cache and delete your settings, you can just open the profile you saved and it will reset the encoder to the correct settings.
    I honestly think the biggest difficulty with the encoder is having to use it at all. EVERY other site I have ever worked is, push a button and your on. Even ones that can stream in HD don't require encoders its built in. Plug and play websites are much easier to use and make more sense.

    Also I think the fact that SM basically tells you you HAVE to stream in HD is another irritant. If they are going to practically force you to use HD make it less troublesome.

    I never have issues with my settings on the encoder its the fiddling with the window to get it just right so you can see chat and yourself that pisses me off. Also I hate that if you ever want to click on other stuff you cant see your encoder and have to select it again to bring it up.

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    Default Re: SM Features while in chat?

    Quote Originally Posted by BadNews View Post
    I never have issues with my settings on the encoder its the fiddling with the window to get it just right so you can see chat and yourself that pisses me off. Also I hate that if you ever want to click on other stuff you cant see your encoder and have to select it again to bring it up.
    OK, I guess if you use other sites, that makes sense.

    I hope I'm not getting annoying with the advice. I'm just trying to understand some of the issues people have with SM & telling you guys what I do... because I know SM support is mostly not helpful.

    When I use the encoder, I make the window small enough that it fits in the upper left-hand corner of my screen. Then I make the SM site window small enough and drag it to the lower left-hand corner of my screen. I only have a 17 inch flat monitor, so it can be done. I increase the font size on the chat so I can see what the guys are saying, and the window is still big enough that I can access all the buttons. But I drag the chat window to the front, because I basically don't need to touch the encoder at all, but I still make sure the "STOP" button on the encoder is in view.

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    Default Re: SM Features while in chat?

    Yeah I do just about the same as you, I just think its a chore in comparison to hitting a button that says log on

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    Default Re: SM Features while in chat?

    I ended up buying a bigger screen so I could see chat and myself at the same time.

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    Default Re: SM Features while in chat?

    so, i wonder what other features are out there. I have never heard of the pause. I am definitely going to write them for it. I know they have a gold club, where you can upload pics and videos and sell monthly memberships.

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    Default Re: SM Features while in chat?

    Hey ladies..

    Got my pause button today...I have asked them for a list of other features available and they said they will email me later with them. I will post them when I receive them. But I love my pause button... Now just need to get that elusive PC!

    cya...

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    Default Re: SM Features while in chat?

    Anything new on this?

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    Default Re: SM Features while in chat?

    im gonna email them too and ask for a list.

    i really don't understand the point of this hidden feature bullshit...why not just have a list of features they have and we can enable or disable them ourselves...seems like it would be a lot easier for us and for streamate.

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    Default Re: SM Features while in chat?

    Still nothing from the boys at SM. But if I do ever get anything you ladies will be the first to know. To me it just doesn't make any sense. Why not keep your girls happy with all the features you can but they seem more interested in keeping the paying customers in their best interest. Why do we have to wait 48 hours for a support ticket to be answered and the customer paying on the other side has live support 24 hours a day. This bothers me as with out us working they would not have a site and would not be making money. Just my 2 cents....

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    Default Re: SM Features while in chat?

    Quote Originally Posted by BadNews View Post
    I just emailed them and asked to have the pause button added. They did it without any fight.
    I'm going to email them now and ask too! I have seen that and it would be very handy! Glad they did it easily for you.

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    Thumbs down Re: SM Features while in chat?

    Quote Originally Posted by Swing30s View Post
    Still nothing from the boys at SM. But if I do ever get anything you ladies will be the first to know. To me it just doesn't make any sense. Why not keep your girls happy with all the features you can but they seem more interested in keeping the paying customers in their best interest. Why do we have to wait 48 hours for a support ticket to be answered and the customer paying on the other side has live support 24 hours a day. This bothers me as with out us working they would not have a site and would not be making money. Just my 2 cents....
    Different sites have different business models. Part of SM's business model is that all customers should be able to rip off models as often as they want as long as they're slick enough not to be blocked by the model. This draws guys to the site because they tell their friends about the "free" porn. It keeps guys on the site, because regardless of how many models block them, there are always more models they can rip off. And it keeps SM happy, because once in a while, some of them slip up.

    Ex: This is probably an extreme example, but it's just an illustration. If there are 100,000 customers (just making up a number) and 60,000 of them figure it out within the first month, then 30,000 of them choose to use the "feature" and of those guys, 15,000 per day slip up (let's say, at $3.99 per minute), then that's $38,850/day in easy money for them. Money from guys who would NEVER pay on purpose. Some models choose NEVER to block these guys because over time it pays off for them too (money-wise). I used to complain to SM about this & they used to say that they were working on a way to fix it or make it better, but said that the purpose was to avoid thousands of charge-backs. Finally, someone there told me that they do NOT want to fix it and have no intention to. Period.

    They bank on the guys. And... regardless of the fact that we all get ripped off multiple times per day & regardless of the fact that our contract says we'll be paid for our services and we often aren't (I've had days where I give 80% of my shows "for free"), we are still there. We are still working for them. And there's a handful of new models everyday.

    Sometimes, when I was getting ripped off a lot (like 6 guys in a row), I would stay on just to sit there and block the guys. I thought that maybe I could just get them out of the way. But I don't fool myself anymore. I have THOUSANDS of these assholes blocked and everyday I get ripped off 50 times more. There will always be more assholes. And we are greatly outnumbered.

    But... It works for them. Why would they change it? Same with the "features" they could be providing to the models. Either you figure it out and ask for it, or you don't. Either way, you're making some money and they're making a lot of money. Mostly these features are for your comfort and most don't affect your earnings, which means it's not profitable for them to bother telling you about them. They would just have to do more work to provide the features. Why wouldn't they want to keep you happy? Well, why WOULD they? Regardless of how unhappy models claim to be with the site, most will never leave for another site. Even some indy models on here talk about how much they hate SM but are tempted to join up again b/c of the traffic. So it's a win-win for SM. They're not concerned about how you feel about them, only that you stay on the site and keep making them that 65%.

    P.S. Since the beginning of this check, I have had 11 "accidental" payments. That's $15.40 for me. $28.49 for them. If I was a cold-hearted, savvy business woman who wasn't affected at all by these guys, I would choose to never block them & could totally bank on it. SM is that savvy business person, but it is not affected at all by the guys who never mess up. They only get the money from when it works out.
    Last edited by Cam_Model_Jess; 08-07-2011 at 07:31 AM. Reason: math

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    Default Re: SM Features while in chat?

    jess what do u mean u have had days where u gave 80% of ur shows for free? from the amount of guys peaking in? or something else?

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    Default Re: SM Features while in chat?

    Quote Originally Posted by h0ttie View Post
    jess what do u mean u have had days where u gave 80% of ur shows for free? from the amount of guys peaking in? or something else?
    yes, peekers.

    one guy actually told me "i'll peek whenever i want to." blocked. duh.

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    Default Re: SM Features while in chat?

    Yes but after their time goes past 30 seconds, they are charged. And they cannot just log out, log in, log out, log in over and over or they will be charged after 30 total seconds. This is what streamate told me.

    A good rule of thumb is that when you initially enter private chat, talk a little to get the guy past that 30 second point before getting undressed. You can't avoid the guys coming in during the middle of the chat but at least you can see that the guy who takes you there first is going to stay past 30 seconds.

    I personally would not consider the peppers as ripping me off... really what guy is going to get his jollies in 29 seconds? I see it more as advertising. SOOOO many times I have seen a guy pop in, only to have him come back for his own pvt chat later. I would NEVER block a peeper.

    I have also never had chargebacks, in my entire years of camming I had ONE chargeback ever, and it was on webcams.com and when I asked them to give me the pay for that chat back, they did no questions asked, because they could see in their archives that the guy clearly was typing about how much he liked the chat.

    I don't want other girls to get scared away from SM because of talk about "free shows" and being "ripped off". It's my personal experience that chargebacks are very rare and if you ask, they might be willing to give you the cut and eat the chargeback on their own. However if one girl is having a lot of chargebacks, it might raise questions about the models performance as opposed to the customers.

    Also, I like the guys that peep and then "accidentally" get charged if they go past 30 seconds because it DOES add up. FAST. I think it's a really bad idea to block these 30 second peepers if what you are trying to do is make money, than make money. Trying to prove a point to every guy who peeps is not only a waste of time (because there will always be these peepers), it loses you money.

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    Default Re: SM Features while in chat?

    ^They can come in and out as many times as they please and not get charged. It has to be 30 continuous seconds. I had to deal with this more than a few times. Now my group rate is way higher than my pvt and it's cut down on it. I'd rather have the one on one than 8 guys pop in and out for free.

    Oh, and I make more money now after changing the rates.

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