Oh gawd,that's awful!! I really hope you get your money!! I know you said you asked if you could atleast get your money after they said using a proxy was grounds for termination,but did you tell them in your message back that you ONLY used the proxy once the site wouldnt load for you,just to see if it would load with a proxy so you could tell if your ip was banned or not? Im not trying to belittle you or anything but sometimes its easy to forget the obvious things in the heat of the moment.
I would DEFINITELY send them a message explaining it ALL,in case you have more than one person reading your messages (I could easily see one person just reading that you admitted to using a proxy without even reading all of the other emails exchanged with other support staff and therefore just jumping to conclusions)
Do they have a site number by any chance? I dont work on MGF so I have no idea but I would try every single possibility - is there a real person that you can email or call by any chance that is like Vanessa that works for SM?? Id scour the MGF thread and search for MGF support staff etc if you havent already,to see if you can find someone higher up you can contact.
What a freakin nightmare!...

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