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Thread: Charter (internet) suspended me for 6 months because I webcam

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    Veteran Member KushKandi's Avatar
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    Default Charter (internet) suspended me for 6 months because I webcam

    I have Charter connected for internet use and have been a paying customer for over a year. Never missed a payment. I was paying $70 a month for 25 meg and was about to upgrade to 60 meg. Then suddenly, Charter disconnected my internet and said I'm suspended from their services for 6 months. I can't have internet, cable or phone through them. I am mostly concerned about the internet because my job relies on having internet access. They disconnected it unexpectedly on Sept 1st with no warning AND it happened 2 days after I went in there to pay my $200 monthly bill. I don't use the internet for anything other than camming, e-mail, fb, and just surfing the web. But it was suspended because I'm using way too much bandwidth because of my job and I apparently failed to tell them I needed a business account instead of a residential account. When I first got my internet hooked up, I told them several times that i wanted a business connection and I need the fastest upload speed possible. This entire time I thought I had a business account. I didnt realize the price for a business account is twice as expensive as a residential account and i would get the same service as before. But its too late now, Charter refuses to let me be a customer because of their issue. They don't understand how bad they screwed me over. Not only that, but i was treated very poorly by the staff and even the technician who came over to take my equipment from me the next day. He came in, ignored me and refused to answer my questions. He would only say 'you suspended'. Has this happened to anyone before? Should all cam girls have business connections? That is what I requested but i didn't think charter would suspend you if you don't have a business connection. They won't even let me talk things out with them. I can't even offer up more money for better service. WTF... Anyone else go through this?

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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    where on earth do you live?? omgosh! how scary!!

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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    I haven't been through this exact same thing, but one of the common UK suppliers (BT) did put a block on my upload speed because of my data usage ( the block basically meant my internet was then useless). Even though they advertise 'unlimited' usage, they do still have limits on this. As camgirls we have to be really careful on the type of internet package we get because we will use a LOT more bandwidth through upload than most homes. I now have a professional (business) internet package because it was the only way, in my area, to get the usage I need. I hope you can find a company who will better fit your needs, but yeah, you may well have to go with a business package.
    Quote Originally Posted by HaydenBlue View Post
    Somebody call the WAHHHHmbulance.

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    Veteran Member ElianaIsis's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    That is ridiculous! I'd be contacting the BBB!

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    God/dess LAChloe's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    Is this common practice in the States?

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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    I would tell them you play MMORPG's (Massive Multi Player Online Role Playing Games). You have a subscription to World of Warcraft thus explaining the mass uploads. Demand an apology, a refund, a discount and whatever other deals you can squeak out of them!

    This used to happen to me back in the early days 97 to 99' (USA). I went through pretty much all of the online services and each time ended up upgrading from 56K to 64K to 128K, DSL and now Cable. Cable is happy to have me, I pay $99 for my connection LOL

    This is 2011 for Cripes sake!

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    God/dess laurielegs's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    I think the main issue is the business use, not really the bandwidth.

    I've heard this happening with businesses before. I'm really surprised they are blocking you from buying a business account though! I'm puzzled.


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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    .. or tell em you have an cyber store in Second life where no money is exchanged. You are uploading your store inventory as part of the game play. Tell them they should block all users from these sites if they have such an issue.

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    God/dess LAChloe's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    Quote Originally Posted by CammingSince97 View Post
    I would tell them you play MMORPG's (Massive Multi Player Online Role Playing Games). You have a subscription to World of Warcraft thus explaining the mass uploads. Demand an apology, a refund, a discount and whatever other deals you can squeak out of them!
    Is there a way for them to see we are on camsites??

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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    Quote Originally Posted by LAChloe View Post
    Is there a way for them to see we are on camsites??
    From what I've gathered they can see everything you do. They say they don't monitor but I think that's pretty much bullshit.


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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    Quote Originally Posted by LAChloe View Post
    Is there a way for them to see we are on camsites??
    No. Comcast didn't know what I do until I requested a service with higher upload speeds. They kinda caught on from there but they have no issue with it. It's not illegal.

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    God/dess minniesoporno's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    Well you do not need a business account to cam. something else must have happened for them suspend the account.

    I have been bouncing back and forth with 2 internet companies available to me for years. they only suspend me when I am not making the payments, and when I haven't made a payment in a very long time they will come in and take the equipment from one of the companies and the other sends out a postage stamp and I have to mail back the equipment.

    this does not make any sense and I dount they are suspending your for webcamming, when there are people out there downloading illegal torrents and sending out spam emails.
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    Quote Originally Posted by laurielegs View Post
    From what I've gathered they can see everything you do. They say they don't monitor but I think that's pretty much bullshit.
    Does it depend on who is actually hosting their service? Like, remember when Earthlink was using MCI or MCI was subcontracting their connection from AT&T? I can't remember exactly who subleased but either way I don't think they could tap into your connection to find out where you have been. That sounds like a violation of your rights to privacy to me.

    I can bet the d/c'd your service based on speculation and speculation alone but I'm no expert. Just guessing.

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    Veteran Member BlankStare's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    Kush- if you have access to Comcast I highly recommend them. I pay $60/month for high speed internet and there is a 250gb 'limit' but a 300gb cap for basic home internet. Also, it says in their agreement that they will contact you twice to let you know about your usage before they suspend you. I use about 200gb/month and my fiancee and myself both use our pcs for watching television shows every day + camming.

    I agree with the other girls about telling them u play WoW (which BTW I also am in SL at least 3 hrs per day, which also takes up a lot of bandwidth) or something, and you were never notified about your usage. I'm sorry this happened Are there any other providers in your area?

    LA- They probably do.. your ISP usually knows everything.

    PS: About the whole ISP spying and 'net neutrality' I recommend taking a visit to www.savetheinternet.com
    "When the going gets weird, the weird turn pro."
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    Veteran Member Brilynne's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    This does remind me a bit of when I worked tech support for Clear/Clearwire internet services.

    What A LOT of providers do, is have some form of a "NIMS" systems. It's essentially "network management". If your usage exceeds a certain amount, your speeds will be capped. A common sign of a person's service being under the "management" system would be higher upload speeds than download.
    It wasn't issued individually, it applied/removed automatically, but there were SO many complaints and I've been afraid that I may become subjected to something similiar ever since I got into camming.

    Just remember that "Unlimited" NEVER means unlimited. There is no such thing. I'm sorry, but it's true. And the worst of it is, we AGREE to it. It's always listed vaguely in the Terms of Service, Terms of Usage, and all the other legal forms we as people tend to skip over when registering anything we use..That's why repeat offensive can indeed result of discontinuation of your service, because your technically in violation of all the legal crap you originally signed.

    I hope that all made sense, I just woke up so I'm a bit loopy still lol
    ~We Be Hustlin', Bitches Be Hatin'~





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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    this totally sucks- everything about it sucks!

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    Featured Member tinydancer23's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    i agree - you don't need a business account to cam (or you shouldn't). i have cable and i informed them that i needed high upload speeds because i work from home, and gave them enough details that i think one of the guys i talked to guessed what i must be doing. knology has never given me any crap about working from home with a residential account. they are up front about their bandwidth limits (my account has a 250 gig limit, most of their accounts have a 150 gig limit) but if you go over they just charge extra.

    i do know folks with satellite internet whose cap is really really low (like 12 gigs) but they live in a very rural area. but yeah, they shouldn't be able to force you to get a business account because of camming, and it doesn't make any sense that they wouldn't just work out something with you where you pay them for the extra bandwidth or they have some way for you to watch and track your bandwidth usage (knology has a bandwidth tracking meter on their site, and i have noticed i use way more bandwidth watching netflix than i do camming).

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    God/dess LAChloe's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    is there a way to find out how many gigs you are using every month?

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    Featured Member tinydancer23's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    ask your isp - most isps that have capped accounts offer this. but you can also download programs that will monitor it, like this one:
    http://sourceforge.net/projects/freemeter/

    usually i'm way under my cap - around 50 gigs download (daily netflix, a small amount of torrenting, normal internet browsing) and 20 gigs upload (camming).

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    God/dess LAChloe's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    thanks, tiny!

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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    Quote Originally Posted by CammingSince97 View Post
    No. Comcast didn't know what I do until I requested a service with higher upload speeds. They kinda caught on from there but they have no issue with it. It's not illegal.
    Whoa, You and I were just chatting about internet connection about an hour ago. I am glad you posted this about Comcast. This thread scares the hell out of me.

    To Kush, I am sorry this happened to you! Is Charter the only company that offers high speed in your area? If they have the area monopolized, it seems like their action against you would be illegal in some way. It would be worth checking into, especially if they are not willing to negotiate with you.

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    Featured Member Laurisa's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    My boyfriend (I guess now ex boyfriend?) works for Comcast.

    I hate that company. They treat their employees like shit, and they treat me as a customer like shit too.

    Their products are overpriced, bar none.
    If you are willing to do for one year what other's won't, you can spend a lifetime doing what other's cant.


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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    Yikes. I use charter and haven't had this problem with them... yet. I just switched to them a few months ago and stressed, very very hard, that I have a job which requires a fast, consistent connection and a high upload, and they said no problem o_O

    hope you have another decent provider in your area at least!

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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    Quote Originally Posted by minniesoporno View Post
    Well you do not need a business account to cam. something else must have happened for them suspend the account.

    I have been bouncing back and forth with 2 internet companies available to me for years. they only suspend me when I am not making the payments, and when I haven't made a payment in a very long time they will come in and take the equipment from one of the companies and the other sends out a postage stamp and I have to mail back the equipment.

    this does not make any sense and I dount they are suspending your for webcamming, when there are people out there downloading illegal torrents and sending out spam emails.
    I had a similar situation as Kush once with a company, although it wasn't related to internet or camming. I was an account holder for several years, and never missed a payment, my account was suspended for excessive data usage. I was offered assistance in choosing a new company for my use, but they refused to restore my existing account. Excessive bandwidth and data usage has recently become a growing issue with companies such as wireless phone and internet carriers for a while, as from what I gather, that type of excessive uploads can cost the carrier some money. A few wireless carriers have stopped offering unlimited data plans for that reason. Downloading music doesn't require the same usage as uploads and streaming, but I do agree with you, as it seems like they would be taking action against those who download pirated media. I hope this doesn't become a habit for internet companies to drop us.

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    Featured Member MzStar's Avatar
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    Default Re: Charter (internet) suspended me for 6 months because I webcam

    Quote Originally Posted by LAChloe View Post
    Is this common practice in the States?
    NO!!!! i'd sue the fuck out of them!!!!!
    Here you only need a business account if your at a place other than home
    I feel like im in the French Revolution!!!!!! "Sooooo Many heads sooooo little time!!"


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