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Thread: Can SM refund a paying user?

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    Senior Member xGoddessx's Avatar
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    Default Can SM refund a paying user?

    Hey ladies, I was wondering if anyone asked SM to refund a user before. A guy tipped me more gold than he wanted to (extra 0 was keyed in) and I was wondering if I could request SM to refund him. Please let me know, as I feel bad for the error. Thanks in advance

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    Featured Member tinydancer23's Avatar
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    Default Re: Can SM refund a paying user?

    i don't think so. this happened to me in the context of a gold show once and i don't know of any way to change it (i ended up canceling the gold show so the guy got his money back). you could email support and ask, but i doubt it. good luck!

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    Senior Member xGoddessx's Avatar
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    Default Re: Can SM refund a paying user?

    Quote Originally Posted by tinydancer23 View Post
    i don't think so. this happened to me in the context of a gold show once and i don't know of any way to change it (i ended up canceling the gold show so the guy got his money back). you could email support and ask, but i doubt it. good luck!
    Thanks for the reply. I sent them an email earlier, hopefully I'll hear back soon.

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    God/dess laurielegs's Avatar
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    Default Re: Can SM refund a paying user?

    I'm sure they could refund his account if they chose to. It's not your responsibility to do anything about it though.

    He would have to be the one to contact the site to discuss it I'm sure.


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    Default Re: Can SM refund a paying user?

    yeah im sure they could...but i don't think they would even bother.
    if u contacted them they would probably to tell you to have him contact them
    and when he contacted him they would probably just send him some copy and paste message about why they can't give refund.
    "Achieving success is a challenge but so is struggling so you may as well choose success."

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    Default Re: Can SM refund a paying user?

    Yes, they can and have refunded customers. In fact I have been refunded several times as a customer. Now it wasn't because of too much being given, but was because I joined a 60 minute show and they were cleaning up and had completely stopped shooting at the 30 minute mark... and I came in at around 30 minutes.

    Keep in mind, tipping too much is a possible legitimate charge-back, hence streamate's willingness to be helpful.

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    God/dess ManyRoses's Avatar
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    Default Re: Can SM refund a paying user?

    Its his responsibility to contact them about it, honestly. Its really nice of you to feel bad, but I don't think that contacting them will do much if he hasn't done it himself.

    Bet you nearly fell off your chair before you realized that it was a mistake!! lol
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    God/dess laurielegs's Avatar
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    Default Re: Can SM refund a paying user?

    Quote Originally Posted by CamL View Post
    Yes, they can and have refunded customers. In fact I have been refunded several times as a customer. Now it wasn't because of too much being given, but was because I joined a 60 minute show and they were cleaning up and had completely stopped shooting at the 30 minute mark... and I came in at around 30 minutes.

    Keep in mind, tipping too much is a possible legitimate charge-back, hence streamate's willingness to be helpful.
    Legitimate charge-back! Are you suggesting that they would debit a chathost for a chargeback? They claim that is the reason they only pay us 35%.

    If they EVER start dinging chathosts for chargebacks I won't be accepting their 65% cut. That'll be the day I permanently move my main site.


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    Default Re: Can SM refund a paying user?

    SM dont pass the chargeback onto the performer.

    Tipping is a form of "gifts/donation", gifts/donations cannot be a chargeback (as it was a gift).

    I suspect this is why MFC have relatively no chargebacks as most of it is tokens/gifts/tips.

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    Default Re: Can SM refund a paying user?

    As far as US federal law goes.... it is compensation for services rendered. (i.e. waiter, poker dealer, etc.)

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