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Thread: sm not showing me in hd

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    Featured Member h0ttie's Avatar
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    Default sm not showing me in hd

    this just started like 30 minutes ago....
    i use the encoder but its showing it as im not using it....
    i tried logging out and logging back in...and tried sm on 2 different browsers
    can anyone help???
    "Achieving success is a challenge but so is struggling so you may as well choose success."

  2. #2
    God/dess Juliette25's Avatar
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    Default Re: sm not showing me in hd

    This happens to me all the fucking time and it's extremely frustrating. The only thing I can say us try support. It's never really done me any good though. They never seem to want to admit that it could be something on their end. But if it is something on your end it'd be good to know. I know like a year ago my aspect ratio or something was messed up on my encoder and that was causing it but since then it has been unexplainable. It fucks up your placement.

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    Moderator IsobelWren's Avatar
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    Default Re: sm not showing me in hd

    Did you read the tutorial and follow all the steps exactly? Does it show nothing in your window or does it show, "external encoder". If the latter, it's working.


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    God/dess Juliette25's Avatar
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    Default Re: sm not showing me in hd

    Quote Originally Posted by IsobelWren View Post
    Did you read the tutorial and follow all the steps exactly? Does it show nothing in your window or does it show, "external encoder". If the latter, it's working.
    It will be working sometimes but on when you check your placement the 'hd' icon won't be showing on your profile pic.

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    Featured Member h0ttie's Avatar
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    Default Re: sm not showing me in hd

    Quote Originally Posted by Juliette25 View Post
    It will be working sometimes but on when you check your placement the 'hd' icon won't be showing on your profile pic.
    yeah i wonder why we are both having this problem
    it happens to me a couple times a day...i usually have to just log out and log back in and then it will work. but this time i logged out like 15 times and it was still doing the same thing.

    i wrote sm..but no response yet.

    i hope its working in the morning or sm tells me how to fix it! i don't want to be on page 100 tomorrow
    "Achieving success is a challenge but so is struggling so you may as well choose success."

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    God/dess Juliette25's Avatar
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    Default Re: sm not showing me in hd

    If they say anything insightful to you please do share.

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    Featured Member h0ttie's Avatar
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    Default Re: sm not showing me in hd

    nothing insightful....
    nothing even close to what i was asking about
    BUT i did figure out if i stream using the old page it works...like if u click at the bottom to go to the old streaming page. my hd works fine when i use that...so thats what i did today
    "Achieving success is a challenge but so is struggling so you may as well choose success."

  10. #8
    God/dess Juliette25's Avatar
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    Default Re: sm not showing me in hd

    Wow I didn't even know you could do that anymore. It used to happen to me when I used the old page too. Sucks that support can't fucking help. You and I are not the only ones this happens to and they act like they don't know what we're talking about.

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    Default Re: sm not showing me in hd

    Quote Originally Posted by h0ttie View Post
    nothing insightful....
    nothing even close to what i was asking about
    BUT i did figure out if i stream using the old page it works...like if u click at the bottom to go to the old streaming page. my hd works fine when i use that...so thats what i did today
    i had the same issue a week ago! i told techsupport about streaming on old platform enables hd icon and they said is irrelevant -_- . i think it shows theres a glich somewhere bc it took about 20-30 mins for the hd icon to show up on the new platform using the encoder


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