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Thread: Constant Streamate Errors

  1. #1
    Veteran Member Crustyz's Avatar
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    Angry Constant Streamate Errors

    I'm extremely upset right now. I haven't been able to work all day because of this stupid error I keep getting on all my browsers! At first it was only on Firefox, but now it's moved onto Chrome. Now I can't go on cam at all! I'm ripping my hair out! This is the error I'm getting over and over:
    System Error
    A system error occurred, please contact support if the problem persists.


    Does anyone know how to fix this? My internet cable is plugged into my computer, my flash is up to date, and yet I still cannot go on cam.

  2. #2
    Featured Member OJenni!'s Avatar
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    Default Re: Constant Streamate Errors

    make sure your account is not suspended. log into your SM account and if it does not have the "start my show now" button email support. When you are on suspend it gives you a system error and that button goes away. Try clearing your cookies and cache. Check your email and make sure SM support did not email you. Shut down computer for a few minutes then turn back on.

    If anything email SM support and ask them what is going on.



  3. #3
    Veteran Member Crustyz's Avatar
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    Default Re: Constant Streamate Errors

    Quote Originally Posted by OJenni! View Post
    make sure your account is not suspended. log into your SM account and if it does not have the "start my show now" button email support. When you are on suspend it gives you a system error and that button goes away. Try clearing your cookies and cache. Check your email and make sure SM support did not email you. Shut down computer for a few minutes then turn back on.

    If anything email SM support and ask them what is going on.
    No I wasn't suspended. I did email them, it's just that it takes forever for them to respond and they just gave me some cheap response(the first time this happened) that didn't solve my problem. I didn't clear my cookies but I cleared my cache and it still didn't work...

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    Default Re: Constant Streamate Errors

    That's really weird - do you have any issues logging into other sites or using other programs? If so - it may be an issue with your ISP...

    I had this issue a while back - but that was when I was trying to cam wirelessly. It would work sometimes, and then other times I was just dealing with the error message constantly. Once I got all hooked up with a cable, it went away. Because of that - I would double check that you ARE connected through the cable. A lot of computers automatically connect wirelessly, so it is theoretically possible that your computer is connecting through the wireless network despite having a cable plugged in. I always keep my wireless turned off while I cam so that this can't happen....

    Other than that, no ideas...sorry!
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    Veteran Member Crustyz's Avatar
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    Default Re: Constant Streamate Errors

    Quote Originally Posted by ManyRoses View Post
    That's really weird - do you have any issues logging into other sites or using other programs? If so - it may be an issue with your ISP...

    I had this issue a while back - but that was when I was trying to cam wirelessly. It would work sometimes, and then other times I was just dealing with the error message constantly. Once I got all hooked up with a cable, it went away. Because of that - I would double check that you ARE connected through the cable. A lot of computers automatically connect wirelessly, so it is theoretically possible that your computer is connecting through the wireless network despite having a cable plugged in. I always keep my wireless turned off while I cam so that this can't happen....

    Other than that, no ideas...sorry!
    This is the only site that I have issues with. I'm positive that I'm connected.

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    God/dess ManyRoses's Avatar
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    Default Re: Constant Streamate Errors

    Quote Originally Posted by Crustyz View Post
    This is the only site that I have issues with. I'm positive that I'm connected.
    In that case, I have absolutely no idea what could be causing that....

    Do you have the processor speed to deal with the encoder? Thats the last thing that I can think of - that maybe the encoder is failing....Can you work without the encoder?
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    Veteran Member Crustyz's Avatar
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    Default Re: Constant Streamate Errors

    Quote Originally Posted by ManyRoses View Post
    In that case, I have absolutely no idea what could be causing that....

    Do you have the processor speed to deal with the encoder? Thats the last thing that I can think of - that maybe the encoder is failing....Can you work without the encoder?
    It doesn't even let me go to the chat page.
    It gives me that error when the chat is loading up. I hope streamate responds soon.

  9. #8
    Veteran Member Cammi's Avatar
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    Default Re: Constant Streamate Errors

    i've been having major streaming issues too. my stream freezes up unless my encoder settings are insanely low (much lower than what my comp should be able to handle), sometimes my stream will just be black or say i'm in private when i'm not and a few times it just disconnects on me. i think there's a problem with the SM servers atm coz nothing's wrong on my end. in other words, your problem probably isn't your fault



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    Default Re: Constant Streamate Errors

    Quote Originally Posted by Crustyz View Post
    System Error
    A system error occurred, please contact support if the problem persists.

    Does anyone know how to fix this? My internet cable is plugged into my computer, my flash is up to date, and yet I still cannot go on cam.
    I got this error almost every day when I was on my old laptop and I had to log off, log on, reboot etc . But since I have got my new lappy which has I7 CPU and 8G RAM, I only had this error once. Maybe check if your pc configuration is sufficient for the encoder?

  12. #10
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    Default Re: Constant Streamate Errors

    Quote Originally Posted by PrincessWorld View Post
    . But since I have got my new lappy which has I7 CPU and 8G RAM, I only had this error once. Maybe check if your pc configuration is sufficient for the encoder?
    Yep, you;re right.. it was happening to me too, sometimes, on my old pc..
    did not happen once after I started using my New pc with 8 GB ram..
    i think its your computer, Custys..... your upload speed and what u are doing in the same time..
    its either not strong enough or you are doing to many things at once with it... and It cant handle it..

  13. #11
    Veteran Member Crustyz's Avatar
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    Default Re: Constant Streamate Errors

    Quote Originally Posted by Fridays View Post
    Yep, you;re right.. it was happening to me too, sometimes, on my old pc..
    did not happen once after I started using my New pc with 8 GB ram..
    i think its your computer, Custys..... your upload speed and what u are doing in the same time..
    its either not strong enough or you are doing to many things at once with it... and It cant handle it..
    Damn... I only have 4 gigs... Guess I have to upgrade. Thanks for the help everyone. This is the only answer that seems to make sense. SM's responses have been terrible and not very helpful. Guess I'll use this paycheck to by a laptop.

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    Default Re: Constant Streamate Errors

    Quote Originally Posted by Crustyz View Post
    Damn... I only have 4 gigs... Guess I have to upgrade. Thanks for the help everyone. This is the only answer that seems to make sense. SM's responses have been terrible and not very helpful. Guess I'll use this paycheck to by a laptop.
    Did you try Internet Explorer? I had that issue all day yesterday and the day before in FF and Chrome. I gave IE a try (reluctantly, gosh I hate that browser) and it worked perfectly the first time it loaded up.
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    Default Re: Constant Streamate Errors

    Crustys you will be happy when you get your new computer. Ever since I got my new computer I have made more money each week. Consider it a blessing in disguise.

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    Default Re: Constant Streamate Errors

    I can only use Internet Explorer for Streamate also.
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    Veteran Member Decalyn's Avatar
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    Default Re: Constant Streamate Errors

    Since multiple people have had issues with it using other browsers do you suppose it's a java compatibility issue between the streaming platform and those browsers? A fix may come out in a few days if that is the case.
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    Veteran Member TM1975's Avatar
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    Default Re: Constant Streamate Errors

    Are these issues possibly related to the mail that SM sent to our inbox in our account page about reverting to 3.1?

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  22. #17
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    Default Re: Constant Streamate Errors

    Quote Originally Posted by Decalyn View Post
    Since multiple people have had issues with it using other browsers do you suppose it's a java compatibility issue between the streaming platform and those browsers? A fix may come out in a few days if that is the case.
    A) Yes baby yes! Keep talking nerdy to me. *fap fap* ...What's that noise you say? Um. *bad poker face* Fan? *blanket muffled fapping continues*

    B) Ha ha! A few days. Streamate. Heh. If it helped the guys they'd be on it like white on rice. Since it only helps us, they'll get around to it when they get around to it. They see it as, "The guys have money so we must make them happy" "The models just complain so give them the bare minimum of support" Somehow they don't seem to grasp that the reason the guys spend money is because WE'RE there and if we don't get enough support we'll leave and take the guys with us.

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    Default Re: Constant Streamate Errors

    *chuckles*

    And I know SM support is pretty... slow. For lack of a better word. But perhaps the new java patch will kick it in the arse and fix it. It might not even BE SM's issue, though. I've had some other java-related glitches with Chrome and FF in the past week.

    If it comes down to it, IE'll break too and all of a sudden SM will be sitting there wondering why they have no models online.

    "... Where'd they go?"

    (Also, I love my sig, and I love you more for getting it! ^^)
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    Veteran Member Crustyz's Avatar
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    Default Re: Constant Streamate Errors

    Quote Originally Posted by Decalyn View Post
    *chuckles*

    And I know SM support is pretty... slow. For lack of a better word. But perhaps the new java patch will kick it in the arse and fix it. It might not even BE SM's issue, though. I've had some other java-related glitches with Chrome and FF in the past week.

    If it comes down to it, IE'll break too and all of a sudden SM will be sitting there wondering why they have no models online.

    "... Where'd they go?"

    (Also, I love my sig, and I love you more for getting it! ^^)
    I thought it was some kind of Flash issue. But you might be right, since, well, there was just a recent update for java this month. This was the first month that I worked on there, so I'm just kinda enraged that I can't really get this to work. IE works for now, but, I know that it will stop working for me eventually. The thing I hate the most about SM is that I can't use my wifi... I was looking into building a custom PC lately and saw this thing called a "wireless HD receiver and internal transmitter"
    Does anyone think that I might not have to use a LAN cable with SM, if I get this? The router in the place I live in is extremely far away from my room. Just a thought...

    http://us.zyxel.com/products/details...pNo=PDCA201113

    Here it is, if you're interested. I'm kinda interested.

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    Veteran Member Cam_chick's Avatar
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    Default Re: Constant Streamate Errors

    *sobs* I am having this problem completely out of no where every day now. When it decides to work seems to be based on nothing logical. I just leave and come back and try again and either it works or it doesn't. I feel like I've tried everything listed above except updating java which I am doing right now. If that works I'll let you know :[


    *Update edit!*
    Still no fucking luck on any browser. And to add insult to inujury, when you click "Contact Support", it's a dead link. What in the fuck.
    Last edited by Cam_chick; 02-21-2012 at 08:36 AM. Reason: more info


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    Default Re: Constant Streamate Errors

    Remove your phone number from the phone option then re-add it right after. Let me know
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    Veteran Member Cam_chick's Avatar
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    Default Re: Constant Streamate Errors

    You got me very hopeful Star Kitten, but no luck


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    Default Re: Constant Streamate Errors

    I'm sorry. I had your exact problem and it worked for me. Streamate couldn't figure out why either. I wonder if there's other settings you can try to reset.
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    Veteran Member Crustyz's Avatar
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    Default Re: Constant Streamate Errors

    Quote Originally Posted by Cam_chick View Post
    *sobs* I am having this problem completely out of no where every day now. When it decides to work seems to be based on nothing logical. I just leave and come back and try again and either it works or it doesn't. I feel like I've tried everything listed above except updating java which I am doing right now. If that works I'll let you know :[


    *Update edit!*
    Still no fucking luck on any browser. And to add insult to inujury, when you click "Contact Support", it's a dead link. What in the fuck.
    YES! You have the same issues as me. The support option is always a dead link!
    The only thing that works is switching between browsers. I have no idea what causes this error. I hope they fix it soon. I've been whining about it a lot to the support team.

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    Default Re: Constant Streamate Errors

    I use wifi on SM without a problem. But I'm also able to stream music while on cam and using the encoder without a problem (32mbps down, 6mbps up so that might be why). Though anytime I have any issue with my stream or with errors, the first thing I do is turn off my wifi.

    I get so nervous when I hear about major tech issues like this. I live in fear of tech issues as I currently don't have much of a cushion and can't afford to miss a week of work because I can't log on.
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